Home Internet and television hotline MTS

MTS is a large telecommunications services operator offering users a wide variety of opportunities. Cellular communication and home Internet connection are available. The company continues to develop its coverage area by developing new services. Analog and satellite television from MTS was launched. The service was named MTS TV and became available to residents throughout the country.

MTS TV has numerous settings and connection nuances. Therefore, many subscribers wish to receive advice regarding the use of the service. Contact center staff are ready to consider any questions. Moreover, you can send a message in several ways. A 24/7 hotline and feedback page are available for sending emails.

MTS TV hotline phone number

Despite the possibility of sending letters, many subscribers use the hotline to get advice. The advantage of this method is the speed of receiving a response. Operators usually solve the problem within a few minutes. You only need to provide the connection address, the name of the equipment and the contract number. Communication is carried out by phone 8 . Making calls is free.

The specified number is suitable for clients from Belarus and Russia.

The MTS hotline with code 8800 is available free of charge from landline and cell phones. The only problem is the long wait for a response during rush hour. It happens that operators refuse to pick up the phone quickly due to the high workload of the contact center. You will have to wait about 10 minutes. Or call later, when the multichannel center staff is free.

In addition to the numbers listed, there is an international hotline for clients located abroad. Calls are accepted at +7 . Calls are charged according to the rules of the cellular company. You can view other contact information through the “Addresses” section on the MTS website. Each region has a separate contact center, which relieves the workload of the main help desk.

Free short number for MTS TV subscribers

Calling customer support is the most common method for connecting with a highly qualified specialist. Many clients use MTS services, so the lines can be busy. The wait for a specialist response reaches 5-10 minutes. If there is a malfunction in the company's work, the waiting time can last up to an hour.

The call is made to the short number MTS 0890. Calls are received here from any subject of the Russian Federation and are not subject to tariffication, that is, they are free.

To clarify the information you will need:

• dial the specified combination on your mobile phone;
• follow the voice menu to the required section;
• if you need to immediately connect with a highly qualified specialist, then you need to stay on the line until the end of the voice dialing or press the appropriate number.

To improve the quality of service, all conversations are recorded. This allows you to clarify information in case of misunderstanding between the employee and the client.

MTS TV service support service

The company has a hotline, but some customers prefer to send letters. The following methods for solving problems are provided:

1. Help page containing common user questions. Rubrics have been created to search for reference information. At the top of the page there is a search bar for entering queries. The service will find instructions relevant to the subscriber’s question.
2. Feedback page that allows you to send emails. First of all, select a message category. You can ask a question, complain about the quality of services, or express gratitude. Fill in your personal information - name, residential address, contacts. Select the type of equipment and ask a question.
3. Social media. MTS offers advice through official communities. Support staff review customer messages around the clock. Usually the answer comes within an hour, so this method of communication can act as an alternative to a hotline.

Unified toll-free hotline number for MTS subscribers

Before calling a highly qualified specialist, you should figure out the issue yourself. If you have problems with your home TV, you need to:

• take the set-top box and reboot it by unplugging the cord or pressing the corresponding button;
• check the cable to see if it is connected correctly or if it has any damage (check visually);
• if digital television is connected, then the connector is checked.

If the problem still does not go away, then you need to call the hotline of the cellular company. To clarify the information, you will need your subscription contract number. You can dial 8800 250 0890 from any operator. There is no tariff for this call.

Algorithm of actions when calling:

• Initially, the client receives an answering machine, which notifies him what combinations he needs to dial in order to go to the appropriate section. In this case, 1 and 0 are always welcomed to connect to the worker. If necessary, you will need to wait for a response.
• After the operator responds, you need to provide information about yourself and the address where television does not work.
• Additionally, you will need to indicate the reason for the request, as well as what appears on the screen at that moment (often an error code). It is necessary to specify what methods were used to resolve the issue.

An authorized person will ask you to reboot the equipment again. If the situation improves, an application is made to call a highly qualified specialist.

Purpose of the contact center

The main task of the contact center employees is to advise subscribers on any service issues:

• Home Internet connection;
• Network configuration;
• Selecting the optimal tariff plan;
• Additional services;
• Connection cost;
• Concluding an agreement for receiving services;
• Coverage area;
• Purchase of television equipment;
• Installation of devices;
• Search for TV channels;
• Submitting feedback.

Consultants refuse to consider some client questions. There is no comparison of the cost of MTS services with the offers of competitors. Contact center employees provide exclusively informational consultations, helping to properly configure television equipment and find channels of interest. If the cause of the problem is a network problem, specialists will transfer the request to the company’s technical department. Problems will be resolved in a timely manner.

The only exception is hardware damage on the user's side. For example, if watching television is prevented by a broken TV, you will need to contact a service center.

Where to write if there is a problem

In fact, calling a hotline is probably the fastest way to get answers and solve a problem. Of course, there is a way to contact the company through email and social networks, but this may take a while:

1. Fill out the feedback form on the website at https://moskva.mts.ru/personal/feedback-fix.

After you ask a question, managers will answer you in a convenient way, which you noted in the feedback form: SMS, call, or email.

1. Write to one of the official MTS social networks:

• VKontakte - https://vk.com/mts;
• Twitter - https://twitter.com/mts_news;
• Odnoklassniki - https://ok.ru/mts;
• Facebook - https://www.facebook.com.

Setup and Troubleshooting

• Installing and configuring Satellite TV is a technically complex task, so the best way to cope with this difficulty is to call a specialist who will do everything quickly and professionally. You can call a specialist at 8 800 250 0890 or 0877 from an MTS number. True, the exit will be paid and will cost about 2000 rubles;
• If you purchased a kit and need to register it, you must fill out a special form on the MTS website;
• If you still dare to do everything yourself, then a special video can help you, which contains a description and nuances, as well as instructions and a subscriber’s guide. You can watch the video and download the necessary information here. There is also a detailed guide on antenna installation and settings. You may need help from the Protractor and SatFinder applications; they can be downloaded from the AppStore or Play Market ;
• Instructions for manually setting up channels can be found here https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/ruchnaya-nastroyka-kanalov;
• Subscribers can download the manual for returning to factory settings at https://moskva.mts.ru/personal/podderzhka/sputnikovoe-tv/nastroyki/vozvrat-k-zavodskim-nastroykam.

Receiving advice through your personal account

Each MTS subscriber receives an account that allows them to independently view payment details, manage telecommunications services and connect additional services. Please log in before using your account. Enter your login (personal account number) and password issued after the conclusion of the agreement. Click the "Login" button.

Important! There are different versions of personal accounts for interactive and satellite television.

After logging in, open the contact page to write a letter. The advantage of using the account is filling in less personal data. Contact center staff can find out information about the user through the account.

MTS home Internet technical support phone number

If you need technical support for MTS home Internet, it is better to use this algorithm:

1. Dial 88002500890.
2. The autoinformer will answer you immediately.
3. He will offer several interaction options.
4. You should press one to get to the digital TV support service.
5. In this section you will be offered several options for the development of events. If you press 1, you will be taken to a technical specialist, 2 – you will find out your balance or restore access to your personal account, 3 – connect cable TV or the Internet. If you press 0, you can automatically ask any question.

If you are tired of waiting for the operator to respond, request a call back. To do this, listen to the entire voice menu, then press the combination 2-0. Statistics show that a technical support specialist contacts subscribers within half an hour. Keep in mind that such a service is not always provided - it opens only when the line is a certain load. The operator does not provide the opportunity to contact him via a landline phone.

If it is impossible to order a call from an operator, but you are already tired of waiting, contact the nearest mobile phone store. Don't forget to take your identification document with you.

If you want to open additional services, log in on the official website and order what you need. After submitting your application, a manager will contact you within a few hours.

Support

The technical and service support service works around the clock for the company’s clients. We will help you reach a support operator.

How to reach the operator? | Technical support for MTS Sputnik customers | Online support and feedback

How to reach a call employee:

First of all, call the toll-free MTS number 88002500890 from a phone that supports touch-tone dialing (any mobile phone of any operator in Russia). When calling the short number 0890, the procedure may differ.

Next, listen to the message and press key 1 (mobile communication), wait until the autoinformer speaks, press key 1 and then or 1

(to block the SIM card) or
0
to connect to the MTS operator for general issues.

How to contact MTS technical support?

You can call the MTS technical support operator for free from any mobile phone in Russia (including MTS, Tele2, Beeline, Megafon and Rostelecom) using a single technical support number 88002500890, which is valid for the mobile operator, home Internet and MTS Bank. When located in Russia (all regions of the country, including the largest cities: Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Rostov-on-Don, Ufa, Volgograd, Perm, Krasnoyarsk, Nizhny Novgorod, Samara, Omsk, Kazan, Chelyabinsk, Voronezh , Saratov, Krasnodar, Tolyatti, Izhevsk, Ulyanovsk, Barnaul and Vladivostok). The number also works for landline phones. The short number 0890 is valid for on-net calls from MTS Mobile mobile phones.

The toll-free call center number 88002500890 provides not only technical support, but also comprehensive customer service:

• Application for connection of digital services from the provider and mobile operator MTS;
• Certificate and details of subscriber expenses for communication services;
• Technical support for users of home high-speed Internet and mobile communications;
• Information about current services, tariffs, options and services of MTS Mobile and Home Internet.

To access all the services provided by the MTS technical support call center, be prepared to provide the consultant with your contract number and personal data. To talk to a “live” consultant, you need a touch-tone telephone. For connecting paid services and options, or switching to other tariffs, an additional fee may be charged, in accordance with the public tariffs of MTS.

MTS online customer support

To contact MTS technical support specialists, you are not limited to calling the Hotline - use convenient online services. We promptly respond to requests via chat in the mobile application or personal account on the official website. Contact us if your Internet is slow, your Wi-Fi router is glitchy, your connection is unstable, or you have other problems with mobile communications, television, or home Internet.

MTS customer service actively responds to your questions, complaints and suggestions on social networks. Join the operator’s official groups on VKontakte, Odnoklassniki and Facebook.

Regions and cities in which the MTS provider operates

MTS customer support service at +78002500890 operates in the following cities of Russia:

Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Nizhny Novgorod, Samara, Omsk, Kazan, Chelyabinsk, Rostov-on-Don, Ufa, Volgograd, Perm, Krasnoyarsk, Voronezh, Saratov, Krasnodar, Tolyatti, Izhevsk, Ulyanovsk, Barnaul, Vladivostok , Yaroslavl, Irkutsk, Tyumen, Makhachkala, Khabarovsk, Yekaterinburg, Novokuznetsk, Orenburg, Kemerovo, Ryazan, Tomsk, Astrakhan, Penza, Naberezhnye Chelny, Lipetsk, Tula, Kirov, Cheboksary, Kaliningrad, Bryansk, Kursk, Ivanovo, Magnitogorsk, Vologda, Saransk, Tambov, Sterlitamak, Grozny, Yakutsk, Kostroma, Komsomolsk-on-Amur, Petrozavodsk, Taganrog, Nizhnevartovsk, Yoshkar-Ola, Bratsk, Novorossiysk, Dzerzhinsk, Mines, Nalchik, Orsk, Syktyvkar, Nizhnekamsk, Angarsk, Stary Oskol, Velikiy Novgorod, Balashikha, Ulan-Ude, Tver, Stavropol, Nizhny Tagil, Belgorod, Arkhangelsk, Vladimir, Sochi, Kurgan, Khimki, Pskov, Engels, Rybinsk, Balakovo, Severodvinsk, Armavir, Podolsk, Korolev, Yuzhno-Sakhalinsk, Petropavlovsk-Kamchatsky , Syzran, Norilsk, Zlatoust, Kamensk-Uralsky, Mytishchi, Lyubertsy, Volgodonsk, Novocherkassk, Abakan, Nakhodka, Ussuriysk, Berezniki, Smolensk, Kaluga, Chita, Orel, Volzhsky, Cherepovets, Vladikavkaz, Murmansk, Surgut, Blagoveshchensk, Prokopyevsk, Biysk , Salavat, Elektrostal, Miass, Rubtsovsk, Almetyevsk, Kovrov, Kolomna, Maikop, Pyatigorsk, Odintsovo, Kolpino, Kopeisk, Khasavyurt, Zheleznodorozhny, Novomoskovsk, Kislovodsk, Serpukhov, Pervouralsk, Novocheboksarsk, Nefteyugansk, Dimitrovgrad, Neftekamsk, Cherkessk, Orekhovo-Zue in , Derbent, Kamyshin, Nevinnomyssk, Krasnogorsk, Murom, Bataysk, Novoshakhtinsk, Sergiev Posad, Noyabrsk, Shchelkovo, Kyzyl, Oktyabrsky, Achinsk, Seversk, Novokuybyshevsk, Yelets, Arzamas, Obninsk, Novy Urengoy, Kaspiysk, Kudrovo, Elista, Pushkino, Zhukovsky , Artyom, Mezhdurechensk, Leninsk-Kuznetsky, Sarapul, Essentuki, Votkinsk, Noginsk, Tobolsk, Ukhta, Serov, Velikiye Luki, Michurinsk, Kiselevsk, Novotroitsk, Zelenodolsk, Berdsk, Solikamsk, Ramenskoye, Domodedovo, Magadan, Murino, Glazov, Kamensk- Shakhtinsky, Zheleznogorsk, Kansk, Nazran, Pushkin, Gatchina, Sarov, Voskresensk, Dolgoprudny, Bugulma, Kuznetsk, Gubkin, Kineshma, Yeisk and Reutov.

In the contact details of technical support of the telecommunications provider and MTS operator

subject to change. Call the 24-hour toll-free hotline (operator technical support help desk) 88002500890 or on the official website www mts ru. The data and links provided are current as of August 2021.

To control the quality of customer service, all conversations with MTS technical support center specialists are recorded. All tariffs and prices for mobile operator and home Internet services in Russia are given in this section for informational and reference purposes only.