Home Internet and television hotline phone number from MTS

Any modern mobile operator supports its customers, giving them the opportunity to quickly and fully familiarize themselves with this or that information on connecting tariffs, paid services, deactivating options, checking accounts and package balances. Despite the availability of personal account services and a mobile application, many out of habit turn to the operator’s hotline with any question of interest. This material will describe and tell you where to call those who use MTS home Internet, the company’s hotline, what the MTS Internet support number is.

MTS Internet hotline

– one of the most popular cellular data operators in Russia and other CIS countries. In addition to its main specialization, it successfully works in the direction of connecting fixed home networks, wired Internet for the home and television. Nothing can work perfectly throughout its entire operation, so the operator must have a well-established feedback loop with people who can at any time ask questions about changing tariffs, checking balances, or equipment malfunctions.

MTS has such communication tools. In addition to the popular personal accounts on the official website and the My MTS mobile application, a lot of information can be found by calling the hotline number.

Important! Initially, a person will be “met” by a voice assistant, which is recorded in advance and reproduces up-to-date information about tariff plans, offers and service commands. If this does not help, you can request to speak with a consultant.

When a person calls the hotline about problems with his home or mobile Internet, he must be prepared to give his details (full name and contract or personal account number).

It is worth remembering that organizational issues and requests to change tariffs or check the balance of funds or services on the balance sheet are most often resolved over the phone. Technical issues, if there are any problems, need to be resolved by calling company employees.

Note! Typically, a consultant gets a call with questions about temporarily blocking the Internet for a business trip or vacation, changing the tariff plan, obtaining information about the latest debits from the account, and so on.

Current tariffs

This table reflects all current tariffs of the company.

What issues can be resolved

Calling the hotline is completely free. This means that you don’t have to spend money on connecting, listening to information and waiting for a connection with an operator. This applies only to subscribers. Calls to landline service numbers of the contact center from phones of other mobile operators (for example, Megafon, Beeline and Tele2) and from local numbers are charged in accordance with the conditions of the telecom operators used.

Connecting to the Super MTS tariff: amount of Internet traffic

You can solve the following questions by calling:

• Problems with voicemail and other options.
• Consultation on current tariffs and the current connected package.
• Details about special offers, bonuses and promotions that the operator organizes for its old or active clients.
• Please activate/deactivate certain services and additional options.
• Problems with your internet connection or equipment.
• Setting up mobile and home Internet.
• Please send automatic parameters for access or communicate them personally.

Important! If a person is a subscriber of this company, then it is best to add the contact center number to the list of your contacts. No one knows when help will be needed again, and if the number is at hand, then all issues can be resolved much faster.

How to call the MTS Ukraine operator from a mobile phone

For Ukrainian subscribers of the company, contact center employees can be contacted in the following ways:

• 111 – free of charge from mobile numbers of the Ukrainian network to dialogue with an employee you need to dial “0”.
• 555 – paid emergency connection with an MTS support worker in Ukraine.
• 0-800-400-000 – free for all Ukrainian mobile network operators and landline numbers.
• 044-240-00-00 – paid connection for calls from any number except Kyiv landlines.

MTS home Internet technical support phone number

If a person needs help in a particular issue that concerns home Internet from MTS, then they should follow the step-by-step algorithm presented below:

1. Dial the hotline number in your phone (88002500890).
2. Wait until the voice informant answers the call.
3. Select one interaction option from several offered.
4. Click on the appropriate number to access support for your home Internet, cable TV or mobile access.
5. In the new section, the person will be offered several more options to choose from. If you click on one, you can get to a technical specialist, and if you click on two, your personal account balance will be reported, and you will be able to restore access to your personal account. Troika allows you to connect cable TV or home Internet. If none of this is suitable, then press zero and wait to connect with the operator to ask him the questions of interest.

What to do if MTS mobile Internet on your phone or home Internet on your computer does not work

If a person is tired of waiting for an answer when the line is heavily loaded, then you can order a call back. To do this, listen to the entire menu, and then press “2” and “0”. In the near future, the user will receive a call from a specialist. This is possible only when the line is heavily loaded. In addition, the consultant cannot contact a person using a city phone number.

Important! In cases where it is impossible to order a call from a specialist and a person is tired of waiting for an answer, you can contact any office in person and resolve all issues on the spot. You need to be prepared to give your last name and other information. To confirm them, you will need to take your passport with you.

Description of the enterprise

MTS (central office) is located in Kirov (Kirov region). This business is operating in the following industry: Electronics stores.

Name:

MTS (central office)

Kind of activity:

Electronics stores

Sector:

Shops and goods » Electronics stores

Industry:

Retail sale of computers, peripheral equipment, software and telecommunications equipment in specialized stores

• MTS central (main) office - address, telephone number and opening hours

Content:

MTS hotline menu structure

The structure of any voice menu is based on sequential selection and making the necessary decisions to answer your question. It is clear that a pre-recorded voice will respond to the person, giving appropriate instructions. This also applies to MTS.

How to connect MTS Internet for a modem: choosing a tariff and conditions

The structure of the company's voice menu is as follows:

• “Interested in home Internet, digital, cable or satellite TV.”
• “Mobile communication and mobile Internet services from a phone, tablet, USB modem.”
• "MTS Money bank cards."

These are three main points that branch out into many other sub-points and sub-categories of actions. So, the first point, obviously, allows you to solve technical issues, cope with emerging errors, check your account balance or recover your personal account password, learn about payment methods and new offers, connect your home Internet and satellite TV.

The second section contains the following subsections: “Pay for services with a bank card, activate the “Promised Payment” or take advantage of the “Zero Opportunities”, “Protect yourself and loved ones from unwanted charges, calls and SMS”, “Learn about favorable tariffs and management. That is, everything related to Internet services for mobile phones, tablets or USB modems.

The last section makes it possible to manage the MTS Money bank card, receive a pan code or request information about the balance of funds, set up remote Internet, various SMS services and auto payment services, find out about replenishing an account or paying for services, manage additional options and change the number for "MTS Smart Money".

Important! Through any section and subsection you can have a personal conversation with the operator in order to ask him all your questions and not wait for information from the voice menu. This is convenient, but if the line is overloaded, you will have to wait until a specialist can answer.

I couldn’t reach the hotline, what should I do?

It also happens that it was not possible to reach the hotline due to some failures on the operator’s or human’s side. Perhaps the subscriber wants an operator, but cannot wait for him due to high workload. There are two ways to solve the problem:

1. Go to your personal self-service account through the operator’s official website or its mobile application “My MTS”. You will first have to register or log in with your details. This is a fairly powerful tool for solving many problems with changing tariff plans, viewing account balances and services, and sudden problems and errors.
2. Personally come to the nearest service center or customer support office of the company. Here you can communicate live with specialists and tell them about your problems and desires. Consultants will help in any way they can. You must have an identification document with you.

For inexperienced users, the second option will be more effective. If a person cannot log in, register or deal with his personal account or mobile application, then the issue will be resolved many times faster by personally contacting the Support Center specialists.

Other methods of communication

If it is not possible to call MTS customer support, the company’s clients can take advantage of additional options. One of them is feedback on the company’s official website. Specialists will answer any questions and help solve technical problems.

All questions regarding the quality of cellular services provided can be asked by email. A response to the subscriber’s email address will be sent within 24 hours.

On the official website of the company, subscribers of the company can use the technical support service, ask a question or make a complaint to the company management.

On the official website you can use online support by filling out a special form and contacting a customer service specialist.

Additional features

MTS support service works around the clock and is available to all operator subscribers at any time. In order to call the hotline, you need to dial the short number 0890 and wait for an answer.

Note! The company is silent about the fact that support is available from 8 a.m. to 10 p.m. Moscow time. The rest of the time, a robot answers a person’s questions – a pre-recorded menu. That is why from 10 pm to 8 am it is recommended to call 8-800-250-08-90.

You can listen to the entire voice menu to the end and learn something useful for yourself. At the end, you will have the opportunity to contact the consultant directly. If you don’t want to wait and need the connection right away, then immediately after the call and the robot answers, press the “2” and “0” keys on the phone. There will be an instant connection with the operator on a first-come, first-served basis.

In order to quickly bypass the queue of a busy channel, you can use a life hack. Often you can’t get through to the overloaded 0890 number, so you can dial the support service at 8-800-250-82-50. This is done from a phone that is connected to another cellular operator. Employees respond to such people much faster and more willingly, since a new client is always a priority for them.

Thus, it was described here where to call MTS Internet clients, the support phone number and the structure of the voice menu. The latter is the operator’s telephone directory, which contains almost all the information on current and current tariffs. You should also not neglect online access to your single MTS personal account.

Podgornov Ilya Vladimirovich All articles on our site are audited by a technical consultant. If you have any questions, you can always ask them on his page.

Reviews about MTS Office at st. K. Marx, 43, Kirov

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It would be very difficult to imagine modern life without electronic devices. Information technologies accompany a variety of areas of our everyday life and business activities, and a large number of companies offer users assistance in this area. Telecom operator MTS is one of them. At the MTS telecom operator, you can buy a phone and accessories for it, deposit money into your account, and get advice on choosing a tariff plan. The company's goal is to provide subscribers with secure and high-quality cellular communications at the most affordable prices.

The telecom operator MTS also provides Internet access to Kirov residents. At the company's office, with the help of operators, you can determine the optimal tariff for you. The hotline is working.

Company address: Karl Marx, 43. Opening hours: daily: 09:00 - 21:00.

08-20 (Mon-Sun), no lunch (Mon-Sun)

Information date: September 10, 2019