Rostelecom phone number: telephone line repair

Hotline for individuals

Call center operators answer every call from a subscriber; the waiting time for a specialist response usually does not exceed one minute. The company's clients are advised on services and current tariffs; to conclude a service agreement, specialists help contact the manager of the area. Using the Hotline number, employees accept claims and complaints from subscribers for consideration.

• General Questions Line.

By calling 8 800 10 008 00, the subscriber will be able to receive a certificate of payment for communication services for the past month or the entire connection period. In addition, clients will receive advice on new services and current company tariffs.

• Connection questions.

To connect to Rostelecom's communication services, users do not have to visit the operator's office. All you have to do is call the single Hotline number and leave a request. Employees will transfer the call to the manager responsible for signing the contract. After this, the subscriber will be able to fully use communication services, change the tariff and connect new services.

• Technical support.

Problems with Rostelecom equipment can be resolved by calling the Hotline or an additional telephone number of the telecom operator. The reason for calling is also the lack of Internet connection or slow data transfer speed. If you find errors with the calculation of subscription fees, we also recommend calling the contact center operators.

How to call the Rostelecom operator

In short, the provider’s clients should write down the following numbers in a notepad or smartphone, since technical. Everyone can benefit from support:

• 8-800-100-08-00 — this is the leading number of the call center. You can contact this number with any questions related to the provider. The number also provides advice to those who are only interested in Rostelecom’s offers. Suitable for all regions and cities of Russia;
• 8-800-707-80-00 — a number for individuals who want to become Rostelecom clients. Of course, you can apply for connection using the previous line, but this one is intended exclusively for connections;
• 8-800-707-12-12 — technical support for individuals living in Moscow and the Moscow region;
• 8-800-200-30-00 — technical support for business representatives operating in Moscow and the Moscow region.

Unfortunately, sometimes after dialing a number you have to wait for communication with an operator. This usually happens during the busiest hours, when the call center receives the maximum number of customer calls. And, for example, at night it is easiest to reach the contact center.

Hotline for legal entities

Individual entrepreneurs and legal entities in Moscow use a single number 8 to solve connection problems. Subscribers in other regions of Russia have their own telephone number to solve difficulties that arise when using communication services:

• Connection issues.

Organizing uninterrupted telephone communication for business is the most important component of the future success of a company or individual entrepreneur. Therefore, our clients resolve all connection issues promptly through the Hotline.

• Business Online support.

Effective and quick resolution of problems regarding communication services is a guarantee of further promotion of your business. Rostelecom has created a professional support service. Clients just need to call a single number and resolve their pressing issue without unnecessary waiting. If there are serious problems with the equipment, the call will be transferred to the appropriate department. The client will never be left alone with solving difficult telephone service problems.

• General Questions Line.

All Rostelecom subscribers promptly receive the necessary information about changes in tariff plans and the launch of new services.

Other methods of communication

There are other ways to contact the support team of the ISP in question. Some of them are more convenient than calling. The current list is as follows:

• personal account on the official website: https://my.rt.ru/ ;
• section of frequently asked questions and answers to them: https://msk.rt.ru/support ;
• email for direct inquiries: [email protected] ;
• online chat in Viber: https://chats.viber.com/rostelecom ;
• online chat on the provider’s official website: https://rt.ru/support#contacts ;
• social media: .

Automatic information services

8 495 727 49 77 (for Moscow and the region)

This is a kind of virtual office: you will have to communicate with the program. But you don't have to wait in line. The following information can be obtained:

• city ​​codes that are indicated on the invoice;
• tariff plans;
• names of directions;
• addresses and work schedule of the CPOC;
• company's news;
• current offers from Rostelecom.

If something doesn’t work, you can additionally call 8 495 727 49 07

Self-identification of faults

Before calling the technical service and calling a technician, you should try to find out what caused the communication problems. This way, specialists will be able to help and resolve the problem faster.

Damage and rupture of the cable in the apartment

When inspecting the wires from the phone, damage may be found. They can be in the form of creases, breaks or openings in the copper cable. If you have the skills, try to fix the problem yourself. Unprotected areas must be insulated to prevent short circuits. It is better to ask specialists for help. According to the company's rules, the subscriber is responsible for breakdowns in the apartment, so the services of the technician will be paid.

Telephone breakdown

This problem is detected by using another device. It needs to be connected to the network in place of the previous one. If there is a connection, then the problem is in the phone itself - it needs repair. Another option is to buy a new one.

Debt

This can be easily checked on the Rostelecom website in your personal account. After logging in, the account status is displayed on the main page. Here you can manage services, change the tariff, and you can also pay off debt - transfer money from a bank card. Almost immediately after this, the connection will be automatically restored.

Line break

If the cable is damaged outside the apartment, the repair must be done by a specialist who is responsible for maintenance. To find out problems with signal transmission, he uses special equipment. This helps to find the location of the breakdown and fix the problem.

Telephone for corporate clients

• The main hotline number for Rostelecom legal entities is 8. Technical support operators will answer you.
• Consulting and reference services for corporate clients are provided by calling 8;
• There is a separate hotline for legal subscribers in Moscow - +, +;
• Subscribers in roaming can use the +7 hotline.
• If you are just planning to become a corporate client, call the provider’s sales department - 8.

The listed Rostelecom contacts for legal entities are available around the clock, without breaks for lunch or weekends. The exception is the sales department, which works according to a standard office schedule. You can call from any territory of Russia, the call is not charged. Only Rostelecom subscribers can contact the hotline for free while roaming; clients of other operators will pay for the call according to the terms of their tariff.

Please note, when dialing a phone number in roaming, it is important to use the combination +7 instead of 8. Otherwise, you will not be able to get through.

Above we have provided general Rostelecom hotline numbers for legal entities. However, each macro-regional branch has its own group of contact numbers for communication with the operator. To view hotline numbers for your region, do the following:

• Follow the link https://moscow.old.rt.ru/b2b/support;
• Select your city in the top right corner;

• Find the “Contact Information” link in the lower left corner;

• Go to page.
• Ready.

Cable check

Often, users do not even suspect that the problem may be a torn or broken cable. Walk along the entire cable from the end point to the start point and carefully inspect the condition of the fiber.

If your cable is hidden under a plinth, cornice or other material, contact the operator by phone. The operator on duty will be able to remotely diagnose your connection and tell you whether the problem is with the cable.

Rostelecom on online platforms

PJSC Rostelecom is a progressive company that actively promotes its products on all popular social networks. By subscribing to them, you can be the first to learn about new tariffs, services, special offers and promotions from Rostelecom marketers. You can also contact the provider’s employees here to receive qualified assistance.

• Facebook - https://www.facebook.com/Rostelecom.Official/ ;
• Twitter - https://twitter.com/Rostelecom_News;
• Twitter for Moscow - https://twitter.com/rt_center ;
• Flickr - https://www.flickr.com/photos/rostelecom_photostream/ ;
• YouTube - https://www.youtube.com/user/rostelec ;
• Odnoklassniki - https://ok.ru/rostelecom.official ;
• VKontakte - https://vk.com/rostelecom ;
• Instagram - https://www.instagram.com/rostelecom.official/ .

Correcting the situation

When you understand what happened, it is recommended to notify Rostelecom. Even if you are able to fix the problem yourself using electrical tape, a real and proper repair is still preferable - otherwise, the problem may arise again and again.

When you break (accidentally) the device itself, it is better to contact the service center of the phone manufacturer. It should have a warranty. As a last resort, you can always buy a new “tube”. Rostelecom, for example, sells its device for only 690 rubles.

The most difficult situation to resolve is a problem on the line itself - a tree has fallen, there has been a flood, the developer has been damaged, etc. In this case, Rostelecom usually already knows about what happened, and you can only wait until the problem resolves itself. If you are not sure what someone has already reported to Rostelecom, then you can do this via the Internet (“Feedback”) or by calling from a mobile phone.

Payment of debt

You definitely need to check if you have any debt. It often happens that they forgot to pay, and began to blame technical problems and repair work. Balance checking is available in your Rostelecom personal account on the website or on the subscriber support line.

If you really forgot to credit money to your account, it is recommended to do so - after that, the communication line will work within a few minutes, and you won’t have to call anyone.

Repair request

When you are really convinced that the damage is mechanical and concerns the wires that are laid either in your home or to it or to your apartment, you need to leave a request. Call a professional, in other words.

This can be done in three ways:

1. Through your personal account on the Rostelecom website - feedback section . In the subject line of the request, you must indicate problems with the telephone line, and in the text ask to contact you to coordinate the arrival time of the technicians.
2. At Rostelecom offices , you will need your passport and your personal account/phone number/connection address. The manager will check everything in the database and create an application, and also coordinate the arrival time of specialists.
3. By calling the subscriber line - 8 800 100 0800. There they will be able to advise you and switch you to the number of the repair bureau. In the application you will need to indicate the address, what happened, the full name of the line owner and the price for the service (depending on the city, it can be free). A specialist will have to arrive within the next few days and fix everything on the spot.

Why is the phone not working?

There are several reasons why your phone might suddenly go silent - most of them relate to technical faults, for which you will need to call a technician at the Rostelecom repair bureau.

The main reasons for the absence of beeps, poor sound transmission or other problems:

1. You have not paid your debts - Rostelecom charges a subscription fee for using the lines, and if it is not received, it “breaks” the connection.
2. The wire is mechanically damaged - frayed, torn, was filled with something or pressed down, or became a victim of our smaller brothers.
3. The device itself broke down - the handset, buttons, connectors, etc.
4. Mechanical problems on the line itself - from Rostelecom. Typically caused by natural disasters, construction, or deterioration of cable systems.

Before calling Rostelecom, you need to make sure that you have paid for all services, and that everything is in order with the cable inside your apartment or house - this is your area of ​​responsibility. This does not mean that Rostelecom will refuse to repair something for you if the cable is frayed or you hit the tube too hard on the base and now nothing works. You just need to know what happened so that the operator can correctly formulate the request and transfer it to the repairmen.

Sales department

If a citizen is not yet a subscriber of the company, then there is a separate communication line for him. You can order connection of new services from the sales department. The call is made to contact 88002000009. Here the user receives:

• information on telephone communications, including local and long-distance telephone;
• connection to the Internet and interactive television;
• the ability to connect to additional options and promotions;
• the client can rent channels and data centers;
• The company offers cellular communications for business.

The contact phone is open on weekdays from 9 am to 6 pm. The user also has the opportunity to contact the sales department via email. To do this, the problem is described in the text, and the letter is sent to the specified address. In response, you will receive a message with a solution to the problem.

When is the best time to call and what problems should I address?

So, now you know the telephone numbers for servicing Rostelecom legal entities; in conclusion, we will give some useful recommendations.

• Due to the high load on hotlines, try not to call during peak hours - from 9.00-11.00 in the morning (beginning of the working day) and from 14.00-15.00 in the afternoon (immediately after the lunch break). Choose a different interval and, we assure you, you won’t have to hang on the phone for half an hour;
• The corporate service hotline operates around the clock, but most technical issues can only be resolved during the official business hours of both companies. We recommend that you try to fit within these time intervals.
• Before submitting a request or making a call, we recommend that you think through the questions clearly in order to state the essence of the problem as clearly as possible. Make sure you really can't solve it without an operator.

For what questions can you contact the Rostelecom technical support service for legal entities:

1. Connecting options and services;
2. Changing the tariff plan;
3. Consultation on local, long-distance and international communications;
4. Solving issues in the field of intelligent cellular communications;
5. Internet connection, ISS services, VPN;
6. Rent of channels, data centers;
7. Consultation on payments and debts, tariff validity periods;
8. Replacement of an assigned employee, opening of new personal accounts in the self-service system of legal entities.
9. Reception of complaints and appeals;
10. Any information support;
11. Preparation of requests for sending invoices;

Let us remind you once again that the telephone numbers of the Rostelecom corporate department work around the clock, but if you need to contact not the hotline operator, but the service connection manager, it is best to call during business hours. Good luck to your business!

How to call while abroad

Users who find themselves outside the Russian Federation often need to contact the operator’s support service. Especially for them, the company has a hotline for users located outside the Russian Federation. Contact for this service:

+7 — 902 — 188 — 18 — 10

We emphasize that when recruiting, it is necessary to comply with the international format. Calls to this number for company subscribers are not subject to tariffs.