In the recent past, the population used Rostelecom services only to receive international and long-distance communications. Today, the range of services provided by the company has become much wider. Now subscribers have access to mobile communications, the Internet, interactive television, of course, served by Rostelecom and home phones. Technology has come a long way during this time. Now landline communications in most regions are based on IP telephony.
The use of modern technologies has significantly improved the quality of communication. But this does not guarantee a complete absence of problems. Breakdowns still happen sometimes.
Reasons why a Rostelecom phone may not work
The Rostelecom phone repair bureau identifies several of the most common problems that can lead to inoperability of a home phone; let’s look at the main ones:
Telephone malfunction. It is very easy to check this reason yourself. It is enough to connect another device to the line. If it works, then the fault lies in the device itself. Rostelecom does not repair the phone in this case. The easiest way to solve the problem is to purchase a new device.
Debt. If there is an overdue debt on the subscriber’s personal account, Rostelecom suspends the provision of communication services until the debt is fully repaid. You can find out the status of your personal account on the website using your personal account, at the company office, by calling the support service or in Sberbank self-service devices. Learn more about how to find out your phone debt.
Short circuit. Before employees of the Rostelecom telephone repair bureau arrive, you can independently check the line in the apartment for damage. If it is found that two wires touch in one or more places, they must be insulated. This will ensure that there is no short circuit and may solve the problem of the phone not working.
Line break. If you cannot solve the problem yourself, then one of the causes of the malfunction may be a broken telephone line. Nothing can be repaired here without the help of specialists. Therefore, in this case, it is better to leave Rostelecom phone repairs to the company’s employees.
In what cases can you identify a breakdown on your own?
Before calling a company technician, you should pay attention to the following points:
- The functionality of the telephone. You can check if your landline phone is faulty by connecting other equipment to the network. If the problem is really with the device, and the other working phone is in order, then you should contact the service center or the place where the product was purchased. The Rostelecom service has nothing to do with this problem.
- Integrity of the cable in the apartment. The wire should be inspected for severe bends and breaks with glimpses of copper wire. Repairing a telephone line in an apartment can be done independently by stripping the wire, connecting the contacts and isolating the area. If it is not possible to repair a landline telephone on your own, you can call a repair bureau.
- Late payment. You can check whether you have outstanding subscription fees in your personal account on the official website rt.ru or contact the operator using the toll-free line 8 800 1000 800 from any phone.
Setting up a remote control for television from Rostelecom
If all of the above steps do not identify the source of the landline phone malfunction, you should proceed to the next step.
Rostelecom telephone line repair
A subscriber who encounters problems when using communication services must contact the support service or dial a local Rostelecom telephone line repair number.
The technical support telephone number is common for all of Russia - 8-80010-0800. Using it, you can, among other things, order telephone line repairs from Rostelecom. The telephone number for the local repair agency is usually included in the contract.
The operator will help you fill out a request for repair of your Rostelecom phone. After reviewing it, a team of specialists will arrive at the installation address to carry out the necessary work. Rostelecom repair service employees will be able to assess the nature of the fault on site and fix it in the shortest possible time.
Advice .
Even if you plan to solve the problem without the help of Rostelecom specialists, it is better to leave a request for technical support. In the future, this will allow you to receive a recalculation for communication services.
How does Rostelecom technical support work?
Technical support for the operator of broadband Internet access, digital or interactive television and communication services is the largest service providing free remote diagnostics and quick repair of faults. Service centers are located throughout Russia, where the company's services are provided. You can get a list of addresses in the corresponding section on the official website of Rostelecom.
Requests are processed manually. During the existence of the company, a database of user requests has been formed, which allows you to quickly determine how to fix the problem.
If the problem is related to equipment malfunction, a specialist will be sent to your home.
Rostelecom customer reviews
“I have been using Rostelecom’s various services for a long time. I connected when it was the only provider in our city. I like the quality of the work. The home phone works great, you can always get through. The Internet flies too. In case of problems, immediately contact those. I call support and everything is resolved within 24 hours.” (Oleg).
“I installed a home phone from Rostelecom for my parents. Still, they are already old, and they have more hopes for landline communications than for cell phones. The installers came in a couple of days, carried out everything and set it up. They even offered to choose a number for free. The quality of work is up to par. Once we encountered some interference on the line and called the repair bureau. The next day the repairman came and fixed everything.” (Maksim).
“The phone from Rostelecom has been around since a very long time, when the company had a different name. There may have been problems before, but now everything works just fine. You can hear perfectly well those you are calling. It's always easy to call too. You don’t even have to contact support.” (Egor).
“When I moved to a new apartment, I immediately installed a telephone and Internet from Rostelecom. I have never regretted it yet. The connection quality is excellent. Downloading a movie is not a problem, everything is very fast. The phone also works as expected. I can always call home.” (Michael).
Phone problems
For starters, it’s a good idea to try to figure out the problem yourself. If your phone doesn't work, there may be several reasons. The most common include:
Damage to the telephone itself. To check, just disconnect the phone from the line and connect another device instead. If there are beeps, the old phone is faulty. In such a situation, there is only one way out - buy a new device.
In some cases, the breakdown may be that the telephone is connected to the line at the same time as the router or router. In this case, reboot the modem and try checking the phone again.
If you have a cordless telephone, check the functions:
- connecting the base to the line.
- presence of battery charge in the cordless handset.
- does the base charge the handset?
The most common problem with a telephone is a damaged or broken cable in the apartment. If you have recently rearranged furniture or have a small child or pet living in the house, check the integrity of the wiring throughout the apartment. Pinched, broken sections of the cable can cause a problem. Inspect the cord near the device. The wires may also be broken in the connector. In this case, you need to crimp the contacts again.
Broken contacts can be repaired yourself using available tools.
Was the wiring intact? Then it is quite possible that the problem is in the telephone line itself, which runs outside the house. In this situation, it is necessary to call a specialist who, using a special device, will “ring” the line and find the damaged area in order to fix it in the future.
Rostelecom subscribers can count on free telephone line repairs.
Before looking for a breakdown in the equipment itself, remember if you were warned about planned repairs? If maintenance work is carried out, the phone may not work for some time. Once the maintenance is completed, the connection will be restored. You can find out more information about the availability of technical work on your line by contacting the technical support service of the Rostelecom operator. Specialists will answer your questions and explain the reason for the failure.
Note! If the reason lies in the breakdown of the telephone itself, you need to contact the manufacturer’s service center. Rostelecom does not repair telephones.
Call the master
In a situation where the problem cannot be resolved over the phone, the manager will submit a request for a specialist to visit you. After completing the application, he will indicate the date and time of the technician’s arrival. Someone must be at home at the appointed time.
When the technician arrives on call, he will check all possible causes of the problem. And, if the breakdown is related to damage to the cable wiring inside an apartment or private house, you will have to pay a technician to call and perform the work. But if the cable breaks outside your home, the technician will do all the necessary work for free.
Upon completion of the repair work, a call from the service department will be made to your phone to check the functionality of the line. As already mentioned, depending on the type of breakdown, you will have to pay for the work of the technician, according to the price list provided by the company. For any situation, you can visit the nearest Rostelecom office. And fill out an application there to call a master.
In many cases, an on-call technician is not necessary. Many problems can be resolved remotely. Specialists will come, check the quality of communication and correct any errors that may arise. After which they will make a follow-up call to your number to prove that the service has been repaired and the application has been closed.
Possible causes of malfunction
As for the performance of a modern IP telephony line, problems are almost always associated with physical damage or cable rupture.
At home, you can independently diagnose the presence of a malfunction:
- the cable could be damaged when moving furniture;
- pets could damage the cable in a certain place, in which case its physical malfunction will be clearly expressed;
- The cable could be frayed if not installed correctly in doorways or under the floor.
If you are unable to independently identify the cause of the malfunction, contact the official support service, which will send a repair team to the specified address. If the malfunction is not related to damage by the user and falls under a warranty case, repairs will be made completely free of charge.
If specialists are unable to identify problems in the telephone line, the fault is hidden in the equipment. Repairing a Rostelecom home phone is a standard procedure performed by specialists from the company’s official service center.
Failure to operate a landline telephone is associated with:
- microphone or speaker malfunction;
- damage to the power cable or other wiring;
- a technical malfunction of one of the components, which caused the device to become completely inoperable.
Problems due to use and their elimination
If your wire has been damaged by pets, you can ask the technician to re-plan and lay it along a safe route. For example, behind furniture, in the baseboard or behind the door trim. No matter which option you choose, try not to leave areas with exposed wire. If you can’t hide it completely, you can treat the area with pepper spray to protect it from animals. This will help prevent damage in the future.
You may not even suspect that the wire has been damaged due to rearrangement of furniture in the apartment. If the line runs next to a bed or closet, even a small shift can “injure” it.
Is your cable under the linoleum? There is a possibility that it could have been damaged only by frequently stepping on the wire. Where to call if your home phone from Rostelecom does not work? Of course, to technical support!
Signs of damage
If the phone from Rostelecom does not work, you may encounter problems such as:
- There is silence when the handset is picked up, that is, there is no dial tone. This means that there is a complete break or short circuit on the line to or on the device, for example, on the wire to the handset.
- Can you hear someone else's conversation? The problem is the communication of the two wires.
- Do you hear extraneous noises or when you call the phone does not respond to picking up the handset and continues to ring? This means that one wire is broken.
- Do you hear a crackling sound when talking? This indicates a faulty handset wire or contacts in the phone.
- More modern phones have a keypad lock, and in cases where this happens, you can receive calls and only emergency numbers can be dialed. You can fix this problem by long pressing the pound key; if this does not help, read the instructions for your phone.
- If you have two or more devices connected to the same line, keep in mind that the failure of one may affect the operation of the others. In this case, try connecting them to the network one by one to find the damaged phone.
- Modern digital devices and radio handsets with a station powered from the mains may be fine, but the outlet may be faulty. Try using one that you are confident will work.
What can you fix on your own?
At the very beginning of the article, several methods were described before contacting specialists. If you approach the problem correctly, you can fix the problem yourself without contacting support. To do this you need:
- If you have the necessary knowledge, you can easily repair damaged wires yourself. But if you still do not have such knowledge, it is better to contact a specialist. Otherwise, the situation can worsen.
- Take your phone in for repair if the problem is that the phone is broken.
- Reboot the router or reset its basic settings.
- If the problem is debt, deposit the required amount into your account.
Checking for damage to your home phone
First, you should figure out the problem with your phone on your own before contacting a knowledgeable technician. You should do the following:
- Please check carefully whether the invoice has been paid. Clients sometimes forget to pay for services on time, or are simply not notified of a lack of account balance.
- To begin, to find out problems in operation, call any phone number and listen carefully to what is happening on the other side of the receiver.
- If the system informs you about a lack of funds and existing debt, you should soon top up your balance and pay off your debts.
- You can check your account by contacting a special self-service system, and, if necessary, pay off the debt using a payment method convenient for you.
How to call the Rostelecom operator from a mobile phone
Calls to all contact numbers of the Rostelecom provider starting with 8800 are free for subscribers, regardless of the type of communication - mobile or landline.
In addition, you can call Rostelecom technical support from a mobile phone free of charge using the single short number 111, or use the contacts of specialized departments to resolve specific issues:
- 150 – operator hotline;
- 152 – auto-informer for communication services;
- 118 – unified technical support certificate;
- 159 – CDMA customer service.
Please note that calls to the free three-digit Rostelecom number are only possible from a mobile phone.
