Phones
Sales Service and Service Support: 8-800-100-08-00 Customer Service (mobile communications): 8-800-18-11-888
Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Stavropol. Since it will be required in the following cases:
- If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
- If you have lost access to a particular service for unclear reasons;
- If technical advice is required related to current/connected offers from Rostelecom;
- If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.
Rostelecom support phone numbers
If you have a problem and you don’t know how to solve it yourself, then the easiest way is to call customer support. Special call centers have been created in the largest cities of Russia, which receive calls from all settlements of the country. For convenience, each service has its own hotline and special numbers so that a specialist can quickly find a solution to the problem and tell you about it. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.
Rostelecom technical support has two main contact numbers:
- 8-800-100-08-00 intended for questions related to connecting to any service
- 8-800-181-18-30 intended for technical questions for existing subscribers of the company
To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.
To find out information about the balance on your phone, you can call a short number 118-88.
To call the Rostelecom repair bureau, you need to dial the number 8-125.
Home phone subscribers can order long-distance and international calls by calling 118-71.
If you find it difficult to choose a number to call and ask your question, then you can call the free helpline at 118-09.
If the free helpline does not suit you, then there is a paid one, which you can call at 118-99.
In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126.
We have listed only the main technical support phone numbers, but they may differ in your region, so check the information on the company’s official website. If your region is not selected automatically or is determined by an error, check it yourself in the upper left corner of the site.
Contacting the Rostelecom office in Stavropol - when required
In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.
At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.
Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.
The page contains all addresses and phone numbers of Rostelecom in Stavropol. This information was taken from the official website of the provider.
Where to contact support
Rostelecom is a large Internet provider, provider of telephone (mobile landline) communications and digital services not only in Russia, but also in Europe. If you need information about connecting new services, have complaints about the quality of existing services, or have problems setting up equipment, you need to contact the hotline. To resolve such issues, a free multi-line telephone has been allocated:
88001000800 – obtaining information on services, sales department;
By calling this number for advice, the call center operator will, if necessary, connect you with a specialist in the relevant field. Each territorial office has its own hotline. Calls to local hotline numbers are often routed with higher priority and allow you to quickly resolve the problem or get help from the right specialist.
For the convenience of the client and to speed up the processing of requests, Rostelecom provides separate contact telephone numbers for both individuals and legal entities.
Technical support phone number
For all Rostelecom subscribers there are 2 options for technical support phone numbers where you can call about the Internet, TV and other company services:
- Federal;
- Regional.
Federal
The single free phone number for Rostelecom technical support for clients is 8 800 1000 800. By the way, you can call Rostelecom technical support 24 hours a day and free of charge from any phone number. The range of issues that can be resolved by calling the specified number:
Users who are not members of the company can automatically receive reference information about tariffs, services, leave a request for connection, and also specify the date of arrival of a company employee for connection.- The company's clients can find out their personal account balance, top up their account using the voice menu and get help from a technical specialist. Information about tariffs, services and promotions is also available.
- Any user can become a call center operator.
As you can see, there is no separate Rostelecom support service number for the Internet or television - most issues are resolved using a single number 8 800 1000 800.
Before calling the support service, prepare the necessary data (full name of the person for whom the contract is signed, personal number, passport). During a conversation:
- Tell the operator your address. This way he will be able to more accurately answer questions about the Internet, TV and other services.
- Provide the owner's details (personnel number, contracts, passport details).
- Outline the problem or ask questions.
Regional
In addition to the telephone number indicated above, Rostelecom technical support for the Internet and other operator services is carried out at the regional level. For convenience, the whole country is divided into 7 representative offices, “Siberia, “Ural”, “Volga”, “South”, “North-West” and “Center”).
Each of these regions has its own Rostelecom technical support phone number, which provides advice to subscribers around the clock. As a rule, it is easier to get through here than to the single federal one, which receives calls from all over the country. So, how to call Rostelecom about the Internet or television if the operator does not answer 8-800-1000-800?
- There is a special section “Contacts” on our website. Go to it and find your region in the list and click on it;
- Please note that all contacts are divided by department.
- In addition, the email address of your department is indicated. Send scans of documents there. This way there is less chance of them getting lost.
In some regions, a separate local technical support number is available for mobile communications, connection issues and more.
If the user has forgotten the common phone number, then you do not have to go to the official Rostelecom website; you will find the technical support phone number and other methods of communication on our portal in the “Contacts” section.
How long does Rostelecom technical support work?
Many subscribers cannot reach the Rostelecom subscriber department, and in this regard they ask: “Until what time does the support service work?” The Rostelecom technical support phone number is available 24/7. This means that you can call at any time of the day: at least at one in the morning, at least at 12 in the afternoon. But keep in mind that due to the heavy load, especially the federal number, it is not so easy to reach the operator at certain hours. In this regard, if your question can wait, we recommend that you make calls in the morning. This will help save time and nerves.
Rostelecom. Technical support phone number.
For everyone dissatisfied with Rostelecom, here is a brief instruction from a former technical support employee:
If you have DSL (that is, you are connected via a home, landline phone), then you are less fortunate. The speed of your Internet can really be affected by weather conditions, temperature, etc.
Be sure to learn and understand the indicators on the modem (the lights that light up and blink on the box next to the computer, as subscribers often say) To access the Internet, you should always have a STABLE light on the link indicator, or it is also called DSL. This is a line indicator. If it is not lit, it means the wire is damaged or repair work is underway. Before calling technical support, check the cable. As a rule, there will be a red cross on the monitor screen on the network. In addition to damage to the cable, you will also see a red cross if there are problems with the network card. This is a problem for your computer and not technical support. This applies to subscribers on all technologies.
The second indicator is the Internet indicator. on modems it is designated as ITHERNET, in the form of a globe, etc. should also burn steadily. If it doesn’t, check the balance; repair work is also possible; Very often the modem settings are lost. There is no need to reset to factory settings yourself. Here you can contact technical support and TRY to set up a modem with an operator. You may need a login and password to access the Internet, this data is on the service agreement. I note that to set up, your level of computer literacy must be at least at the average level. If you are not confident in your capabilities, when you contact, immediately inform the operator about this. Let them fill out a request for a call. It will be faster this way.
If you are not on WI FI, that is, connected by a network cable, another important indicator for you is the LAN indicator or port indicators. Usually there are several of them and they are designated by the numbers 1 2 3, etc. When connected to the Internet, this indicator should blink. If it does not light up or lights up steadily, try moving the network cable to another port. If no changes occur, the problem may be with your network card or with the modem, or the notorious repair work.
This is the minimum information that a Rostelecom subscriber needs to know. Not to defend the company, I would still like to note that wired Internet is usually associated with additional equipment - terminals, modems, routers, etc. And they are connected to the Rostelecom network. As mentioned above by other commentators, an ordinary technical support operator may fail in this segment has no relation. The attitude towards them in their own company from specific technologists is also, to put it mildly, not a fountain. And so, fast internet and good luck to everyone.
