Rostelecom hotline - phone number 8 (800) 1000 800

Help

By
Valery Ivanovich

The landline telephone is still a popular means of communication due to its reliability. A significant number of people cannot contact their relatives at all without resorting to a landline telephone.

But what to do if your home phone does not work or does not work correctly. Who to call and how to solve this problem? There are several ways to deal with the breakdown, both independently and with the help of specialists.

1 Problems with the phone
2 Call to technical support
3 Payment for services
4 Call the master

General contacts Rostelecom

To begin with, we will provide general contacts that are available to all residents of Russia. You can call or contact them at any time of the day, regardless of what part of the country you are in. The current list of contacts is as follows:

Rostelecom hotline throughout Russia: 8 (800) 1000 800;
Feedback form on the official website of the provider at the following web address (bottom of the page): https://www.company.rt.ru/contacts/ . It is necessary to indicate: full name;
Email address to receive a response;
Telephone number for feedback;
Subject of appeal;
Your macro-region (center, south, north, Urals, and so on);
The essence of the appeal;
Confirmation of the conditions for processing personal data.

Calling from short numbers

Users often have a question: “Where to call from a mobile phone?”

There is the following directory of short numbers:

A call to “118-88” will allow you to determine the balance of money on your phone account;
To call a qualified company technician to your home, dial “8-125”;
Before calling from a landline phone from home via international lines and intercity lines, you must make a request at “118-71”;
Help information is available by calling “118-09” (free of charge);
Paid consultation is carried out by “118-99”.

Rostelecom phones for Moscow residents

If you live in Moscow or are abroad, the fastest way to contact company representatives is by the following numbers:

Service Sales Department (on the operation of services, their connection, etc.): 8 (800) 707 8000;
Customer Support Department (for any service failures): 8 (800) 707 12 12;
Rostelecom Moscow office number: +7 (499) 998-16-16;
Number for sending a fax to the Moscow office of Rostelecom: +7 (499) 998-16-15;
Public Relations Department: +7 (499) 995-41-79;
Department for assistance to Moscow clients of Rostelecom, divided into groups of subscribers: For ordinary citizens: 8 (800) 450 0 150;
For business representatives: 8 (800) 200-3-000;

Telephone numbers of the Rostelecom press service for the press:

V.K. Kuznetsova (Director of the Public Relations Department of the Moscow office of Rostelecom): +7;

+7;

Work email: [email protected] ;

S. V. Ivanova (press secretary of the Moscow office of Rostelecom):

+7;

Work email: [email protected] .

The main problematic issues of users solved by Rostelecom technical support

The list of questions with which subscribers most often call the technical support operator is as follows:

Payment for services;
Problems connecting to the Internet;
Low data transfer speed on the Internet;
Difficulties with the procedure for setting up devices that distribute the Internet;
Applications for new services;
Calls of Rostelecom specialists and qualified craftsmen to your home;
And many other problems in the field of services provided by the operator.

Rostelecom on online platforms

PJSC Rostelecom is a progressive company that actively promotes its products on all popular social networks. By subscribing to them, you can be the first to learn about new tariffs, services, special offers and promotions from Rostelecom marketers. You can also contact the provider’s employees here to receive qualified assistance.

Facebook - https://www.facebook.com/Rostelecom.Official/ ;
Twitter - https://twitter.com/Rostelecom_News;
Twitter for Moscow - https://twitter.com/rt_center ;
Flickr - https://www.flickr.com/photos/rostelecom_photostream/ ;
YouTube - https://www.youtube.com/user/rostelec ;
Odnoklassniki - https://ok.ru/rostelecom.official ;
VKontakte - https://vk.com/rostelecom ;
Instagram - https://www.instagram.com/rostelecom.official/ .

In what cases to call a specialist

Please note that Rostelecom does not call a technician for all technical issues. The company's specialists will not set up an antivirus for you or clean the registry. The list of work carried out is strictly regulated. Engineers have no right to accept other services, even if they are offered money for it.

There is a list of works that the Rostelecom setup wizard should perform for you free of charge. Other services are provided on a paid basis.

Free services

Setting up a router provided by Rostelecom.
Setting up a third-party router.
Setting up ONT (optical internet terminal).
Cable restoration if the damage is located outside the subscriber’s apartment.
Setting up Wi-Fi.
Other types of work carried out outside the owner’s home.

Paid types of work

Relocating equipment in a client’s apartment (for example, changing the mounting of an optical terminal).
Dismantling/installation of telephone socket.
Telephone cable repair.
Replacement of telephone cable (if the length is more than 10 meters, then each additional meter is paid separately according to the current tariff plan).
Repair of twisted pair cable or its replacement (with a wire length of 10 meters or more, each additional meter is paid additionally according to the current tariff).
Laying the optical cable to another location.
Work to replace the optical terminal with a new one.
Installing a new connector.
Laying a new optical cable.
Installing a new STB receiver.
Secondary configuration of terminals and routers for Internet access if the settings were reset due to the subscriber’s fault.
Laying new telephone wiring in the subscriber's apartment.

The price is given as an example. Check with your provider for current prices

To make sure how much the service costs and whether you need to pay for it, ask this question to the technical support operator when filling out the application. You can additionally call the company if you feel distrustful of the technician who is demanding payment.

READ Guide to terminating an agreement with Rostelecom: procedure and sample documents

Email addresses for Rostelecom clients in Moscow

Video: Trying to call the Rostelecom operator

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If contacting operators via telephone is not suitable for you, you can contact the employees directly via email. The following addresses are valid in Moscow:

General address: [email protected] ;
Customer support: [email protected] ;
General mail throughout Russia: [email protected] ;
General mail for media throughout Russia: [email protected] ;
Feedback form for automatically sending a letter to the appropriate company email: https://moscow.rt.ru/showFeedback=Y .

Phone problems

For starters, it’s a good idea to try to figure out the problem yourself. If your phone doesn't work, there may be several reasons. The most common include:

Damage to the telephone itself. To check, just disconnect the phone from the line and connect another device instead. If there are beeps, the old phone is faulty. In such a situation, there is only one way out - buy a new device.

In some cases, the breakdown may be that the telephone is connected to the line at the same time as the router or router. In this case, reboot the modem and try checking the phone again.

If you have a cordless telephone, check the functions:

connecting the base to the line.
presence of battery charge in the cordless handset.
does the base charge the handset?

The most common problem with a telephone is a damaged or broken cable in the apartment. If you have recently rearranged furniture or have a small child or pet living in the house, check the integrity of the wiring throughout the apartment. Pinched, broken sections of the cable can cause a problem. Inspect the cord near the device. The wires may also be broken in the connector. In this case, you need to crimp the contacts again.

Broken contacts can be repaired yourself using available tools.

Was the wiring intact? Then it is quite possible that the problem is in the telephone line itself, which runs outside the house. In this situation, it is necessary to call a specialist who, using a special device, will “ring” the line and find the damaged area in order to fix it in the future.

Rostelecom subscribers can count on free telephone line repairs.

Before looking for a breakdown in the equipment itself, remember if you were warned about planned repairs? If maintenance work is carried out, the phone may not work for some time. Once the maintenance is completed, the connection will be restored. You can find out more information about the availability of technical work on your line by contacting the technical support service of the Rostelecom operator. Specialists will answer your questions and explain the reason for the failure.

Note! If the reason lies in the breakdown of the telephone itself, you need to contact the manufacturer’s service center. Rostelecom does not repair telephones.

When to call him

Knowing how to call a Rostelecom phone repair technician to your home, you can solve almost any problem that may arise. The question is in what cases is it best to ask a specialist to come to your home. This category includes all cases where the problem cannot be resolved. This includes the following items:

wires are damaged;
equipment failure due to short circuit;
the phone does not work for several days;
no network signal;
no internet connection, etc.

A call to a Rostelecom home telephone or Internet repair technician is necessary when the fault occurs outside the apartment or the user is unable to resolve it.

Application Form

The fastest and most accessible method for most users is to call 88001000800 (provider hotline). Calls to this number are free throughout the country.

The Rostelecom operator will accept your application, which is then transferred to specialists. After some time, the user will be called back to clarify the details of the call. Here the user must describe the problem in as much detail as possible so that the technician can prepare the necessary tools and equipment. He also coordinates the time of arrival, because to access the equipment the user needs to be at home. You need to choose a time when you can definitely be unoccupied or someone will be at home.

If the problem can be solved remotely over the phone, the technician will offer to do so. This is normal, since most requests, and there are a lot of them, are usually easily resolved without visiting, simply by following the tips of a technician. This is beneficial for the company - less workload on technicians, it is beneficial for the subscriber - you don’t have to spend money.

The specialist will advise you on the problem, and in real time will give you tips on what you need to do to diagnose the cause of the problem and eliminate it. If the problem is corrected, you can be proud of yourself; if it doesn’t work out, a technician will arrive at the chosen time.

What questions can be resolved via online chat?

Through this communication channel, you can solve a maximum of problems regarding various communication services from the national operator Rostelecom. Any subscriber can easily register on the site or install a free special application on their mobile device. This application is available in the AppStore and Google Play brand stores. The main questions that subscribers solve via chat are:

Problems with telephone communications, both mobile and landline. Here you can find out why your home phone stopped working correctly or why money is being charged for services that the subscriber did not connect;
Home internet work. Many subscribers turn to chat if their home network does not work. This may be due to various factors, usually a specialist asks to connect the device directly, without a router, and checks the correct operation of the network;
Home television operation. Sometimes problems arise with the reception of certain channels. A specialist helps to find out the cause of problems and, in some cases, fix them remotely.

In addition, thanks to online chat, you can pay for communication services and manage them. Here you can connect additional services, change your tariff plan and participate in the bonus program.

Here you can find out the terms of a particular tariff package, as well as find out what promotions are currently available and how to become a participant.

Pros and cons of online technical support

This method of communicating with an operator has both its pros and cons that you should be aware of. The advantages include:

Prompt response from a specialist;
The ability to quickly obtain data regarding expenses on a personal account;
The ability to contact both from your personal account on the website and from the mobile application;
You can contact us at any time of the day, including at night;
The chat works even when you are in a roaming zone;
If necessary, you can submit a request for line repair.

An undoubted advantage is that such help is completely free. All you need to do is simply log in to the system and clearly state your question. This communication channel has few disadvantages, but they exist, and you should know them too.

Resolving some issues may require some time. In some cases, the specialist asks you to come to the nearest office with your passport;
On weekends and holidays the line may be very busy and you may have to wait a little longer for a connection than usual.

Online chat helps solve many organizational issues, but in case of breakdowns, they will only record a call. In this case, a technical worker comes to the specified address within 24 hours.

After the end of the dialogue, the user is asked to rate the consultant on a five-point scale.