Legal entities are special clients. They need prompt response from technical support. Of course, you have to pay much more for services. But Rostelecom is trying to justify these investments by providing a special level of quality, reliability and stability for the Internet, telephone and other means of communication.
It is not surprising that in Rostelecom the hotline for legal entities is separated from the support service for individuals. Different number, different operators, different rules - everything is tailored to meet the needs of small and medium-sized businesses.
If you need general technical support not for legal entities, follow the link: Rostelecom hotline for individuals and legal entities
Sales department
8 800 200 00 09
If you are not yet a client of the provider as a legal entity, there is a sales department for you that deals with issues of connecting services:
- telephone communications (local, long-distance and even international);
- “smart” cellular communications for business;
- Internet;
- intelligent communication network;
- VPN;
- channel rental and data centers;
- other services.
They answer the phone on weekdays from 9.00 to 18.00.
You can also write to the department by email.
Expert opinion
Telekom Telekomych
Telecommunications expert and just a nice guy
Attention! It is always better to check all current phone numbers on the company’s official website at rt.ru. Next, telephone numbers for residents of Moscow and the region will be listed.
How to call: list of contacts
If you have any questions, you can contact the support line by dialing the following numbers:
8-800-100-08-00 or 8-800-181-18-30
Persons using these phones will be able to resolve general issues and, if necessary, will be redirected to specialized service units.
For questions related to setting up various systems and equipment, functioning and establishing an Internet connection, as well as interactive television and telephone communications, you can dial:
8 — 800 — 707 — 18 — 11
For questions regarding registration of new services, you can contact the sales department by typing:
8 — 800 — 100 — 08 — 00
To obtain information about the services provided to operators, current tariffs, as well as the procedure for concluding contracts and considering claims, you will need to contact the information department:
8
To access information about services and tariffs for services automatically, you need to dial:
8 — 800 — 707 — 33 — 33
Subscribers using CDMA communications to receive support must dial:
8 — 800 — 450 — 01 — 56
To resolve issues related to the Internet, you will need to dial:
8 — 800 — 300 — 18 — 03
Connect with the department staff that handles claims and complaints received by the company.
8 — 800 — 300 — 18 — 17
All of the above numbers can be called 24 hours a day.
Automatic information services
8 495 727 49 77 (for Moscow and the region)
This is a kind of virtual office: you will have to communicate with the program. But you don't have to wait in line. The following information can be obtained:
- city codes that are indicated on the invoice;
- tariff plans;
- names of directions;
- addresses and work schedule of the CPOC;
- company's news;
- current offers from Rostelecom.
If something doesn’t work, you can additionally call 8 495 727 49 07
How to call from a cell phone
Please note that calls to numbers starting with 8 - 800 are free for both cellular and landline subscribers. At the same time, cellular users have the opportunity not to dial these long numbers, but to use short three-digit ones.
By dialing short contact 111 from your cell phone, you will be connected to customer support. In addition, a number of specialized services also have short numbers. You can get information about the operator’s services automatically by dialing 152. You can contact the service providing technical support by dialing 118 from your cell phone. And subscribers using CDMA communications will need to dial 159.
We would like to emphasize that calling the above three-digit numbers is only possible from a cell phone. The call will be free.
How to call from a landline phone. As noted above, telephone numbers starting with 8 - 800 can be dialed from both a cell phone and a landline phone. If you have general questions, it is best to dial the following numbers:
8 - 800 - 100 - 08 - 00 or 8 - 800 - 181 - 18 -30
Where to find technical support numbers for Rostelecom legal entities for your region
Go to address
https://moscow.old.rt.ru/b2b/support
Select your city using the menu link in the upper right corner.
In the lower left menu, click on the “Contact Information” link.
You will see a table with the hotline number and other support services.
Addresses
Lipetsk, st. Sovetskaya 66
Mon – Sun: 09:00 – 22:00, without a break
Lipetsk, st. Valentina Tereshkova 35a
Mon – Sun: 08:00 – 20:00, without break
The office for people with disabilities is equipped with convenient entrances and calling buttons.
There is no sale of equipment at the office serving individuals. The offices should be contacted:
- If you want to apply to connect a new service (please note that this can be done online);
- To get a consultation;
- Pay for the service;
- Find out why, for example, the connected service does not work.
Termination of contracts and their conclusion also requires coming to the Rostelecom office.
Rostelecom technical support telephone numbers for legal entities in the largest cities of Russia
Moscow
Saint Petersburg
Novosibirsk
Ekaterinburg
Nizhny Novgorod
Kazan
Chelyabinsk
Contact the Rostelecom office in Lipetsk - when required
In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.
At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.
Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.
The page contains all addresses and phone numbers of Rostelecom in Lipetsk. This information was taken from the official website of the provider.
Rostelecom hotline for legal entities
Most companies consider legal entities to be special clients. They more often than others require prompt assistance from technical service operators. support. Remember: the Rostelecom hotline for legal entities is somewhat separate from the support service used by individuals. This is where everything is designed for people who own small and medium-sized businesses. Businessmen can call the Unified support number: 8 800 200 3 000.
If you need guidance on the Rostelecom hotline for legal entities, follow the link and find the answer to your question: technical support for legal entities RTK
Rostelecom Online support service
Many users believe that using a hotline means making calls, listening to background music, and sitting on the phone for hours. But now there are simpler and more accessible ways that allow a subscriber to quickly get advice from an experienced specialist. You can simply write to the operator in a user-friendly communication channel. For example, this can be done via:
Write to technical support via the website
Subscribers who cannot call the hotline operator can simply write to him and quickly receive an answer to their question.
To do this, the subscriber needs:
- Follow the link: moscow.rt.ru
- Scroll to the very end of the page, find the “Feedback” tab, click on it.
- Fill out the form that opens. The essence of the problem must be written into it. Additionally, you should provide your contact information. It is through them that the operator will contact the subscriber and answer his question.
Additionally, the subscriber can:
- Follow the link: moscow.rt.ru/sale-office
- Enter your address.
How to contact Rostelecom technical support? The article will help you solve all your questions and find the appropriate answer.
The user will see a page with the addresses of branches located near his home. In addition, here you can see the branch’s work schedule, address, and telephone number. Remember: Rostelecom has one main email address. This
Don’t forget that operators answer subscribers’ questions within 1-2 hours. And if a subscriber has an urgent question for the operator, then he should call the hotline.
READ All ways to file a complaint or claim against Rostelecom
User's personal account.
Existing Rostelecom subscribers have the right to ask the operator their question through their personal page.
To do this he needs:
- Log in to your personal account.
- Go to the appropriate section in your personal account.
- Enter your full name, phone number, email, and subject of the appeal into the form. You can also attach a file, screenshot, or document confirming the subscriber’s words to the form.
You can also write to Rostelecom technical support through the provider's application. The instructions are the same as with the website. Follow it.
You can download the application completely free of charge on Google Play, App Store.
Rostelecom Mail
Subscribers who do not want to contact the operator by phone can write to him by email.
You can write to:
- [email protected] This is a single email that can be used by all subscribers who want to receive help from Rostelecom operators.
- [email protected] This is the email through which the operator receives questions and suggestions from the media.
- [email protected] This is the email address where letters from clients are received by the company's European representative.
- [email protected] At this email address, the operator accepts letters left by corporate clients and businessmen who are ready to cooperate with this service provider.
Does Rostelecom technical support have a group on a social network?
Rostelecom is an advanced service provider that has several groups located on the social network.
It has groups in:
- Instagram - //www.instagram.com/rostelecom.official/
- Twitter — //twitter.com/#!/Rostelecom_News
- Vkontakte - //vk.com/rostelecom
- Facebook - //www.facebook.com/Rostelecom.Official
The subscriber enters the group, goes to “Private Messages”, and asks a question to the service provider. The subscriber can also leave a comment under the service provider’s post.
Remember: the service provider cannot resolve many issues over the phone. Sometimes, to resolve their issue, the subscriber has to personally visit the branch. On the website owned by this operator, you can see the addresses at which this service provider receives its clients.
Mobile communications Rostelecom
Users who have connected to the Rostelecom mobile network can contact the operator without access to the Internet or personal account. To do this you need to type:
0111
Mobile subscribers can dial a special USSD command to receive all the necessary information. Instructions:
- Open the phone book.
- Enter the combination *111#.
- Press the call button.
You can get answers to common questions in the “Subscriber Assistant” mobile application. The program gives the user detailed instructions for setting up the equipment and checking it. Through the application you can learn about new services and options.
Ways to contact the Rostelecom operator using a mobile phone
All calls to Rostelecom operator numbers that begin with the prefix 8800 are completely free for the operator’s clients, and the type of connection does not matter (mobile or landline).
In addition, free calls to Rostelecom technical support can be made by dialing 111 and making a call. You can also use the number of special departments whose work is aimed at solving a narrow range of issues:
- Call the hotline ¾ 150;
- Service alerts ¾ 152;
- Technical support help ¾ 118;
- Servicing CDMA network users¾ 159;
We would also like to remind you that making calls to free short numbers of the Rostelecom operator is only possible using a mobile phone.
