Rostelecom technical support - how to call?

Contact the Rostelecom office in Rostov-on-Don - when required

An important part of providing quality services is the possibility of feedback from subscribers.
To ensure that an individual can reach the technical support service at any time and receive the necessary advice, the provider has divided the telephone numbers according to their intended purpose. The option made it possible to redirect subscribers to the most competent employees. This also made it possible to relieve some telephone lines, which speeded up the connection with operators. You can also call the indicated numbers using Skype.

Rostelecom operator numbers that start with 8800 are toll-free. You can call the toll-free number from any phone.

80 – issues of television and Internet

It is recommended to call this phone number for questions:

• home internet;
• satellite television.

The phone number is valid throughout Russia. If targeted assistance is required, they will tell you how to contact technical support in your region or a specialized department.

Using this phone number, you can contact the operator regarding mobile communications (Figure 4). If necessary, the employee will redirect the call to technical support in your region, be it Moscow or Rostov-on-Don.

Figure 3. Example of hardware failure

In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.

At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.

Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.

The page contains all addresses and phone numbers of Rostelecom in Rostov-on-Don. This information was taken from the official website of the provider.

Rostelecom support numbers

Any provider has a call center, since customer feedback is a necessary thing. Rostelecom is no exception. The company has one of the largest call centers. The organization provides its services not only in Russia, but also in European countries.

If you are planning to: connect the company’s services, become a new client, pay attention to shortcomings in the quality of service, set up equipment, technical support is ready to help you.

The hotline operates at the following number:

Please note that you can contact this number with any questions regarding Rostelecom. After explaining the reason for your call, the call center will connect you with the right specialist. Contact by number is available both to existing clients of the company and to citizens who just want to start using the services of the provider.

Additional numbers:

• 8 (800) 1000 800 — a single contact for calls on any questions from all over Russia. It works around the clock and is free. You can connect new services, order a visit from a specialist, and much more;
• 8 (800) 707-12-12 — for existing Rostelecom clients living in the capital and region;
• 8 (800) 707-80-00 — for potential Rostelecom clients planning to connect to the provider’s services in Moscow and the Moscow region;
• +7 (499) 999-82-83 - head office of the company.

By calling any of the contacts provided, you can get an answer to your question or solve a problem together with a Rostelecom employee.

You can ask specialists questions related to:

• mobile communications;
• current tariffs, available bonuses and ongoing promotions;
• Internet - home and mobile, etc.;
• television;
• personal account;
• payment;

The technical support number is the same for all cities where Rostelecom operates. Typically, users do not have to hang on the phone. This indicates the high quality of the company's call center. Users can resolve most issues in just a few minutes of communication with Rostelecom employees. However, there are hours/days when you need to spend some time waiting for a specialist after a call.

Can legal entities receive support via the hotline? Undoubtedly. After asking your question and introducing yourself, tech. support will direct you to the right specialist who works with legal entities.

Users do not need to figure out the best time to call, since the hotline operates around the clock. You can contact specialists on holidays and weekends.

If you are a mobile subscriber of a telecommunications company, there are still some options for you to quickly communicate with Rostelecom:

• four-digit number - 0111;
• USSD command - *111# (dial strictly with the specified characters).

You can get information without contacting a real employee and without waiting thanks to a functioning automatic informant. It is available at the following number:

Phones

Customer support service (Home Internet, television, telephony, etc.): 8-800-100-08-00 Customer support service (Mobile communications): 8-800-18-11-888

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Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Rostov-on-Don. Since it will be required in the following cases:

• If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
• If you have lost access to a particular service for unclear reasons;
• If technical advice is required related to current/connected offers from Rostelecom;
• If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.

To improve the quality of customer service, telephone numbers are divided not only by target issues and regions, but also into numbers that serve individuals and legal entities.

Regardless of the client’s legal status, Rostelecom’s federal support numbers are free to contact operators.

For individuals

The list of recommended Rostelecom hotline telephone numbers for individuals is as follows (Figure 5):

• 8-800-100-08-00 – all-Russian service;
• 8-800-300-18-00 – technical support;
• 8-800-300-18-09 – for inquiries;
• 8-800-300-18-02 – cellular communication issues;
• 8-800-300-18-03 – Internet problems;
• 8-800-300-18-17 – complaint service.

For subscribers from: Ufa, Volgograd, Rostov-on-Don, Samara, Kazan, it is recommended to contact the free Rostelecom hotline at 8-800-181-18-30. This way, the client will reduce the connection wait time.

For legal entities

To serve organizations, small and medium-sized businesses, as well as other legal entities, the provider has provided options for providing personal assistance:

• personal meeting with a personal manager at the company office;
• separate dedicated line.

If you need help, it is initially recommended to call technical support at 8-800-200-00-33 or 8-800-200-30-00 (Figure 6). You can also make an appointment with the manager.

Phone numbers for individuals

• 8 – on issues of connecting home Internet services, television, telephony, applications for connection in the central region, information on services, Internet and television;
• 8 – calling customer technical support;
• 8 – landline telephony specialists;
• 8 – help desk;
• 8 – for cellular users;
• 8 – support for Internet users, repair requests;
• 8 – information about tariffs, bonuses, promotions;
• 8 – technical support for Home Internet and Interactive TV subscribers;
• 8 — on the provision of mobile communication services;
• 8 – ordering services for OnLime subscribers;
• 8 – technical support for OnLime clients;
• 8 – applications for connection to the Rostelecom operator of the Online company.

Calls to these numbers are available around the clock throughout Russia, both from mobile and landline phones. For Rostelecom mobile subscribers, to contact a specialist, you can use the short number 0111 or send the USSD command - *111#. An auto-informer is available by number.

How to get through as quickly as possible

Clients are often concerned about the question: how to call Rostelecom’s hotline and not wait for a long connection? There is only one answer - not to call all-Russian numbers, but to regional ones, at your home address.

Federal multi-line telephones are often overloaded. The client has to queue for a long time to connect. However, if you try to contact technical support in your region or select a target number that works with a specific problem, you can expect a faster connection (Figure 8).

Hotline for individuals

Call center operators answer every call from a subscriber; the waiting time for a specialist response usually does not exceed one minute. The company's clients are advised on services and current tariffs; to conclude a service agreement, specialists help contact the manager of the area. Using the Hotline number, employees accept claims and complaints from subscribers for consideration.

• General Questions Line.

By calling 8 800 10 008 00, the subscriber will be able to receive a certificate of payment for communication services for the past month or the entire connection period. In addition, clients will receive advice on new services and current company tariffs.

• Connection questions.

To connect to Rostelecom's communication services, users do not have to visit the operator's office. All you have to do is call the single Hotline number and leave a request. Employees will transfer the call to the manager responsible for signing the contract. After this, the subscriber will be able to fully use communication services, change the tariff and connect new services.

• Technical support.

Problems with Rostelecom equipment can be resolved by calling the Hotline or an additional telephone number of the telecom operator. The reason for calling is also the lack of Internet connection or slow data transfer speed. If you find errors with the calculation of subscription fees, we also recommend calling the contact center operators.

Operator competence level

When calling the support service, be prepared for the fact that the information you can get from the operator will not be complete. In such situations, employees often redirect the call to a more competent department.

For example, applications for connecting services and issues of payment for communication services can be resolved by different specialists. This is why it is recommended to look for targeted phones that solve your specific problem. If you need technical assistance, there is no need for a help desk.

This is the only way to get qualified help from specialists. All phone numbers are located on the company's official website. Using the Opera browser, you can immediately dial the required number.

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Telephone numbers for legal entities

• 8800 200 00 33 – special Rostelecom technical support number;
• 8 – regional information and reference service for corporate clients;
• +7 499 9998283 – capital information and reference service for legal entities.

When making calls to any 8 800 numbers from abroad, take into account roaming and correct dialing. A telephone is provided for clients in roaming. The +7 prefix is ​​required - since this is an international format. Subscribers of the Rostelecom mobile network will not be charged for calls to this number. For other operators, the cost will be in accordance with current tariffs.

All listed customer support numbers are available to call around the clock, and do not depend on weekends and holidays.

Write to tech. online support

On the site

If you are unable to call the hotline, you can write to specialists and receive a prompt response.

1. Go to the official website: //rt.ru/
2. Scroll to the bottom and click on the “Feedback” tab.

After clicking, a window will pop up with a form that must be filled out, stating the essence of the problem in writing. Enter your contact information and the operator will contact you.

On the page //www.company.rt.ru/contacts/ on the left, select your region of residence, then click on the “Contacts” item. You will see the regional number of Rostelecom, as well as an email address to which you can write, indicating your questions and problems. Rostelecom's main email address is: [email protected]

Please note that it may take several hours for a response to arrive. For urgent questions, call the hotline.

Existing clients can receive feedback from the telecommunications company by logging into their personal account. When contacting, you need to indicate a minimum of data in the appropriate section of the personal account: full name, contact information (telephone, E-mail), subject of the appeal (brief formulation of your question), if necessary, a file (screenshot, document, etc.).

Contacting company employees is possible through the official application of the provider “My Rostelecom”. The mobile product is available for download on leading platforms Google Play and App Store.

By e-mail

If you are unable or unwilling to communicate with a provider representative by phone, you can send a direct request by email. The following addresses are provided for this:

• [email protected] - a single address for everyone who wants to receive qualified assistance from Rostelecom;
• [email protected] - for questions and suggestions from the media;
• [email protected] - email of the company's European representative office;
• [email protected] - for requests from corporate clients of the company or business representatives planning to cooperate with the provider.

On social media networks

You have the opportunity to write your question on the company’s social media pages:

• Vkontakte - //vk.com/rostelecom
• Facebook - //www.facebook.com/Rostelecom.Official
• Instagram - //www.instagram.com/rostelecom.official/
• Twitter — //twitter.com/#!/Rostelecom_News

You can write in private messages to the community or indicate your question in the comments under any post.

Certain issues cannot be resolved via the hotline. A presence at one of Rostelecom's branches may be required. If there is such a need, the hotline operator will definitely inform you about the company’s addresses in your city.