Rostelecom hotline phone number
Rostelecom is a large telecommunications services operator serving the population of Russia. Subscribers have access to television, Internet connection, and cellular communications. Obtaining some services can be difficult, so the company has created a single hotline - 8.
In addition, regional numbers work, relieving the contact center. For example, residents of the Moscow region dial 8 . For questions regarding concluding a contract or connecting to a package of services you are interested in, please call 8 .
Hotline for legal entities
A separate room is available to legal entities and entrepreneurs 8 800 10 008 00.
Business Online Support
Running any business is impossible without quality communication. Therefore, Rostelecom has provided a separate support service for entrepreneurs. Corporate clients can call a single number to receive qualified support. Operators respond within a couple of minutes. If there are serious problems with the equipment, the request will be transferred to a specialized specialist.
General issues
All Rostelecom users receive reference information about connecting services, switching tariff plans or balance status.
Rostelecom: If there is no Internet, technical support will give an answer
It is difficult to imagine the life of a modern person without the Internet and digital television. They allow us to communicate, receive important information, work and simply enjoy our leisure time. Uninterrupted operation of high-speed access to the World Wide Web and the quality of digital television have long been one of the main determining factors when choosing a provider.
However, no one is immune from accidents. Thus, a sudden equipment breakdown or other malfunction can cause not only a spoiled mood, but even lost profits if we are talking, for example, about an important email or negotiations with a potential business partner.
What to do in such a situation? Of course, call technical support.
A lot depends on the efficiency and quality of this service, and first of all, the degree of customer trust. Of course, it is more difficult for an operator to do this when it has a large subscriber base and a huge service area. But the client should not suffer from this. That is why I decided to check the work of the largest Russian provider, which in the Tula region provides services not only to large cities, but also to small towns.
Before starting the experiment, we come up with a legend. We assume that the subscriber is a budding businessman who urgently needs to send an email to his partner. Only bad luck - having turned on the computer 2 hours before the designated time, he discovered that there was no access to the Internet. He does not have the technical skills to troubleshoot such problems in such a case, but a profitable deal is at stake. What to do?
I would like to note that in order to make the situation believable, I had to deliberately create a problem—by myself disconnect the cable leading to the computer and Wi-Fi router, so as not to “fall asleep” on clarifying questions.
First of all, I call the technical support number specified in the contract. When I dialed the number, I expected that for the next 10 or even more minutes, while waiting for the operator to answer, I would listen to music, which is usually played on the background waiting lines. However, to my surprise, after about 5-7 seconds after talking with the answering machine, a specialist answered the phone.
“Consultant Irina, good afternoon,” the girl said.
- Hello. My Internet doesn’t work,” deciding not to waste time, I immediately began by outlining the problem. “I came home to send a letter, but I can’t do it.” Help out?
“First of all, please tell me your personal account number,” the consultant calmly countered my slight hysteria. — Do you get Internet via cable?
- Yes.
“Then wait a couple of seconds, I’ll check your connection remotely.”
As it turns out, each operator has special software at his disposal that allows him to track at what stage of the signal a problem might have occurred.
“Well,” the girl concluded after a few seconds, “the signal is coming.” There may be a hardware problem. Are you using a router?
Having received an affirmative answer, Irina asked me to clarify the model. After that, she advised me to go to my router and describe which lights were blinking on it. After the preliminary cause of the “breakdown” was clarified, the consultant indicated which cables should be placed and where, after which access to the Internet appeared again.
Finally asking if I had any other questions, the girl politely said goodbye. And at this time I stopped the stopwatch. Result: 9 minutes and 34 seconds!
However, I decided not to stop there, because not all problems can be solved with a simple call. Quite often, the company’s services are used by elderly people who cannot even remotely imagine what a “router” is or how to find “line 0”. Therefore, I repeated my little “sabotage”, adding to the problem the cable pulled out of the computer, and then dialed the technical support number again. True, this time I clearly intended to call a specialist to my home, and therefore tried my best to imitate that it was not possible to fix the breakdown over the phone. I didn’t have to play the role for long - after talking with me, the operator of the 1st support line (as it turned out, it is located in Lipetsk and serves the entire Central Federal District) transferred me to the Tula operator to the second line of technical support. Having made sure that it was impossible to troubleshoot the problem remotely, the local operator asked me for my address and contact phone number and asked when it would be convenient to meet a technician at home. I needed it urgently. I began to wait.
Despite the fact that the path from the nearest Rostelecom office to my house is not long, and it was Sunday, after about 40 minutes the doorbell rang. The Rostelecom employee introduced himself as Sergei, showed the appropriate identification and, with my permission, entered the room and began to determine the cause of the problem.
Solving the problem with the router took Sergei less than two minutes. But I had to tinker with the second problem. Approaching the computer and not seeing access to the network, the specialist tried to configure the connection, and when this failed, he discovered a second problem. Having quickly installed a new plug on the cable and checked the connection, he said goodbye and went to other clients. Having closed the door, I looked at my watch: 1 hour and 28 minutes had passed since my call. Cool! In the remaining time I could send more than a dozen letters. Of course, if I had scheduled the master’s call for the next day, the time would have been different. But I needed it urgently, and they did it. It's nice, whatever you say.
Expert commentary
Igor Ilnitsky, Deputy Technical Director for Operations of the Tula Branch of PJSC Rostelecom:
Igor Ilnitsky
One of the main goals of Rostelecom is to improve the standards of customer service. The client should feel comfortable using our services, and any problems that arise should be resolved as quickly and efficiently as possible. To do this, we build the interaction of our technical services in such a way that any issue can be resolved within one day. As a rule, this happens much faster, thanks to a unified database of customer requests created with the help of high-tech solutions. This allows you to significantly reduce request processing time. Most problems can be resolved by telephone communication with the operator - the system allows you to remotely determine the malfunction.
voice of the people
Ekaterina Romanova Tula, Skuratovo:
— Our router broke down not long ago, and we contacted technical support. Specialists came to us and fixed the problem. Overall we were pleased.
Anatoly Esaulov, Nikitskoye village, Volovsky district:
— I recently encountered a problem - the Internet not working. I called and asked to send specialists. I really liked the way they work, in particular the technician Igor. He paid attention to my problem and quickly resolved it.
Lyubov Egorova, Tula, Zarechye:
— I really like the way Rostelecom’s support service works. The girls who answer calls always answer quickly and explain everything clearly, and the technicians arrive quickly if they can’t fix anything on their own. I think the other residents of the house will support me.
numbers
The single support number 8−800−450−0-150 is available 24 hours a day (call 150 from a landline phone).
On average, a Tula subscriber waits 13 seconds for a response from a specialist.
Rostelecom's 24-hour technical support solves any client problem.
80% of all requests from Tula residents are resolved during the first communication with the operator.
By the way
You can leave your request to the operator not only by phone, but also on the website rt.ru, on the operator’s official accounts on social networks, as well as in the Unified Personal Account (UPA). In ELC you can also track your balance, change tariff plans, add new services, top up your account without commission, and monitor your payment history. You can register with the ELC on the corporate website using the “Personal Account” link, as well as by installing the free Mobile application “RT kabinet” for mobile devices.
Help Desk Features
The hotline staff will help you learn how to use your personal account, track your account status or the amount of debt.
When the hotline does not help solve the problem
Serious equipment faults cannot be resolved remotely. But the operators will call the phone number of a technician who will help solve the problem. Please note that some questions are considered only after providing personal data. Operators have the right to request a personal account number or connection address. Otherwise, the application will not be processed.
Solving possible problems yourself
If you are using a router, try connecting to the network without one by connecting the cable directly to your computer. No answer? You can try reinstalling the network card driver. Enter "Device Manager", find the desired position and right-click to bring up the context menu - a new window will open where you can update, remove or reinstall the network adapter software.
Rostelecom Internet is not working again? Then let's try another method.
First, understand how your provider supplies the signal to you - via fiber optic cable, via telephony or twisted pair; checking the settings will depend on this:
- If via telephone. When concluding the contract, you should have been given instructions - read them carefully, compare all the indicators with those installed on your splitter. Please note that if the DSL/PON link indicator does not light up, this will mean that there are problems with the wires. The LAN button is not lit - this means that it is impossible to transmit or receive a signal, and a message will appear on the screen stating that the cable is not connected. Here you need to check the integrity of the cable or contacts - perhaps this is the problem. If the Wi-Fi indicator is not active, then the equipment settings are incorrect or missing altogether. And if all the indicators are actively lit, which indicates serviceability, then the reason may be different.
- If using twisted cable and ETTH protocol. In this case, the user needs to know his password and login to access the Internet, and if some error is displayed, for example, 651 or 691, then the code can easily determine the reason and correct it.
Communication via social networks
Rostelecom maintains pages on social networks:
Community members are the first to receive lucrative offers, read news or correspond with each other. Open comments allow support. Appeals are reviewed by the group administrator. You can write a message under any post on the “wall” or go to the “discussion” tab. Regardless of the chosen method, you will be provided with timely and qualified support.
Official website : https://rt.ru/ Login to your personal account : https://lk.rt.ru/
