Where to call if the Rostelecom landline phone does not work?

• Help

By
Valery Ivanovich

The landline telephone is still a popular means of communication due to its reliability. A significant number of people cannot contact their relatives at all without resorting to a landline telephone.

But what to do if your home phone does not work or does not work correctly. Who to call and how to solve this problem? There are several ways to deal with the breakdown, both independently and with the help of specialists.

• 1 Problems with the phone
• 2 Call to technical support
• 3 Payment for services
• 4 Call the master

Phone problems

For starters, it’s a good idea to try to figure out the problem yourself. If your phone doesn't work, there may be several reasons. The most common include:

Damage to the telephone itself. To check, just disconnect the phone from the line and connect another device instead. If there are beeps, the old phone is faulty. In such a situation, there is only one way out - buy a new device.

In some cases, the breakdown may be that the telephone is connected to the line at the same time as the router or router. In this case, reboot the modem and try checking the phone again.

If you have a cordless telephone, check the functions:

• connecting the base to the line.
• presence of battery charge in the cordless handset.
• does the base charge the handset?

The most common problem with a telephone is a damaged or broken cable in the apartment. If you have recently rearranged furniture or have a small child or pet living in the house, check the integrity of the wiring throughout the apartment. Pinched, broken sections of the cable can cause a problem. Inspect the cord near the device. The wires may also be broken in the connector. In this case, you need to crimp the contacts again.

Broken contacts can be repaired yourself using available tools.

Was the wiring intact? Then it is quite possible that the problem is in the telephone line itself, which runs outside the house. In this situation, it is necessary to call a specialist who, using a special device, will “ring” the line and find the damaged area in order to fix it in the future.

Rostelecom subscribers can count on free telephone line repairs.

Before looking for a breakdown in the equipment itself, remember if you were warned about planned repairs? If maintenance work is carried out, the phone may not work for some time. Once the maintenance is completed, the connection will be restored. You can find out more information about the availability of technical work on your line by contacting the technical support service of the Rostelecom operator. Specialists will answer your questions and explain the reason for the failure.

Note! If the reason lies in the breakdown of the telephone itself, you need to contact the manufacturer’s service center. Rostelecom does not repair telephones.

Call the master

If the problem cannot be resolved over the phone, a Rostelecom employee fills out a request to call a specialist to the subscriber’s home. After the application has been submitted, the manager will inform you what date and time the technical worker will arrive. It is necessary that one of the adult family members be at home at this time.

A technician who comes to your home will check all possible causes of problems. If the cable wiring is damaged inside the subscriber's home, you will have to pay for repair work. If a cable break is detected outside the home, then all work is performed completely free of charge.

After the repair is completed, you should expect a call from the service department; this is necessary to check the operation of the line. Depending on the type of breakdown inside the home, you will have to pay according to the price list approved by the company, which the repairman has. If any questions arise during the process of filling out an application or performing repair work, you can visit the nearest Rostelecom office.

In most cases, it is not necessary for a technician to come to your home, since many problems can be solved remotely.

Call technical support

If Rostelecom's home phone still does not work, but the device itself turned out to be working when tested, contact the call center by calling the hot number.

To find out the technical support phone number:

• Open the contract, the contact number must be indicated on the paper
• Go to the company’s official website and open the “Feedback” or “Contacts” section. The phone number may also be listed in the “Support” section.

Note! You should not be afraid to call the operator from your mobile phone. Calling support is absolutely free.

At the moment, the current Rostelecom number is 8 800 1000 800 . By dialing the number, you will be directed to an answering machine. Next, you will be asked to select the section you are interested in. Having chosen the desired option, you will receive clear instructions on what to do next. The hotline operates around the clock, your call is guaranteed to be answered at any time of the day.

You can call 150 from a mobile phone.

You can also contact a specialist from a unified technical support service for help. Before the consultation, the operator will ask you to provide your residential address and service agreement number.

Then you can describe the current situation in detail. The operator will try to solve your problem and tell you what needs to be done to set up the equipment.

Note! To resolve the problem as quickly as possible, state it in as much detail as possible.

You can also submit a request for line repair on the operator’s website.

You need:

• Indicate your city.
• Next, select the “Feedback” section at the bottom of the page.
• In the window that opens, enter your details, be sure to include your mobile phone number and email address.
• Indicate which of the services provided has a problem.
• Describe the essence of the problem and indicate the topic of the appeal.
• Submit your application.

After processing it, company specialists will contact you.

Probable causes of breakdowns

If the Internet, mobile or landline phone from Rostelecom does not work, the following reasons are likely.

1. Availability of outstanding debt on the personal account. If the landline telephone is disconnected and the possibility of technical malfunctions is excluded, you need to find technical support contacts on the corporate website, which can be called 24 hours a day. Up-to-date information about the unavailability of landline telephony for this reason is also presented in the subscriber’s Personal Account. After the debts are closed, the phone will be turned on automatically.
2. Phone breakdown. Often there is a failure of the communication device itself. To check this assumption, it is enough to connect another telephone to the network.
3. Broken or damaged cable in a residential area. If the signal is lost, you should definitely inspect the cable in the section from the entrance to the apartment to the telephone connector. Violation of integrity, kinks, parts of the copper wire coming out indicate problems with the wire. You can fix it yourself using electrical tape and wire cutters. If a person understands that he cannot do this on his own, then it is better for him to call a technician from the company.

Responsibility for damage to the cable in a residential premises falls on its owner, therefore a certain amount is charged for repairs performed by Rostelecom specialists. If the channel breaks outside the living space, only a company technician can fix it. When the damage is not noticeable during a superficial inspection, then with the help of special equipment he will be able to test the signal and carry out repair work. Such services are provided free of charge.

Before calling the hotline, you need to check the obvious reasons related to the above financial and technical issues. The conversation with the company's customer support operator will begin with clarification of these very points.

Home phone payment methods

Among the reasons for terminating the provision of services, there are likely to be both technical problems (equipment breakdown, breaks, damage to lines, etc.) and debt for services, including the subscription fee not paid on time. The functionality of the Personal Account on the company’s website will help prevent the latter problem by supporting online payments.

You can create templates when depositing funds into the same accounts. This function is enabled on the right side of the site menu.

Another way to pay your phone bills is to top up your personal account with cash. This can be done at the company’s office, bank branch, terminal, as well as with a bank card - on the company’s website without commission.

Payment for services

Another fairly simple and banal reason for lack of communication can be arrears in payment for services. If you do not pay for communication services on time, Rostelecom may disconnect your number. To avoid this, always control payment for services and avoid debt.

You can check whether you have a debt on the official website in your personal account. To do this, you need to log in using the username and password specified in your agreement.

If you have a debt, you can pay it all off on the same website using a payment method convenient for you.

Therefore, first of all, do not forget to check whether there is any debt to the operator.

If the service was disconnected for non-payment, you need to write an application for re-provision of services. But first you need to pay off the debt that has already arisen. The company's specialists will instruct you in more detail. To do this, call the hotline or contact the Rostelecom office.

When you reconnect, you will also have to pay a fine for late payment for the service.

The main problematic issues of users solved by Rostelecom technical support

The list of questions with which subscribers most often call the technical support operator is as follows:

1. Payment for services;
2. Problems connecting to the Internet;
3. Low data transfer speed on the Internet;
4. Difficulties with the procedure for setting up devices that distribute the Internet;
5. Applications for new services;
6. Calls of Rostelecom specialists and qualified craftsmen to your home;
7. And many other problems in the field of services provided by the operator.

What to do if your phone doesn't work?

Having discovered a problem, there is no need to panic or worry, because correcting the current situation is not difficult. To do this you need to take a few simple steps:

• the first step is to check whether the telephone itself is working;
• Next, you need to figure out whether debts have accumulated;
• the third step is to call the call center;
• Next you will need to wait for a technician who will fix the existing problems;
• the last thing left to do, if necessary at all, is to repair or replace all broken equipment.

If you adhere to this algorithm of actions, restoring communication will not cause major problems. The only difficulty will be that for some time (usually just a couple of days) you will have to do without calls from your landline phone.

Where to call for phone repair?

If the Rostelecom landline phone does not work, and where to call is still unknown, do not panic. It is better to calm down and try to solve the problem. In this case, you should adhere to the following actions:

• First you should check the cable in the apartment, in case it is damaged;
• Next, you need to make sure the integrity of the phone itself (if possible);
• next you need to make sure there are no debts;
• only now you can call 88001000800.

All of the above actions are needed to speed up the process of restoring communication. Moreover, the master will not come immediately, although he will try to pay a visit as soon as possible (usually he arrives the next day after the call). But will his visit be of any use if he finds out that there is no connection due to debts?

Service Process

Some will ask why Rostelecom is chosen for servicing in this area. This is due to the recognition of the company as the largest provider of telecommunications services in Russia. It mainly specializes in offering local and long-distance communication connections, as well as Internet or television connections.

Customer support across the country is achieved through the presence of a large number of branches. The level of service always reaches the highest level. But as soon as even minor malfunctions occur for various reasons, you should call a specialist who will solve the problems.