Interesting! Article - How to save on mobile communications.
The very first thing to understand is that there is no need to despair, it is quite possible that if they did not come right away, it means that quite a bit of time may pass and then they will be counted. For example, the situation may improve after just a few hours, or in extreme cases, after a day. What to do if this did not happen, the panic turned out to be completely justified? Again, even if the funds did not arrive in this case, you should not despair, but simply follow a number of the following recommendations, given below.
What to do if you receive money from an unknown account
But situations may arise when you find yourself in the place of the person who received the erroneous payment. In such a situation there is no need to rejoice. And it's not even about the fact that it's bad. It is still important to understand that the operator has every right to withdraw money from your account.
And a situation is likely when you freely manage another person’s money. And then he leaves a request, after which the amount is returned to his account. And then they will take away all the money that came by mistake. If you do not have the required amount, the balance will be negative.
There are also options in which the person himself will call you so that you can transfer the funds back. In most cases, it is better to go to the meeting. However, he can return the funds in other ways. Therefore, a person is unlikely to be left without money. By the way, if you don’t know whether you received an erroneous payment or not, then wait a few minutes. Usually the person who did this by mistake will call back within a few minutes of the payment asking for a refund.
By the way, if you find yourself in a situation where you transferred money to another client of a mobile operator by mistake, then you must save the receipt. Just in case, keep it for 2 weeks. If your mobile operator suddenly asks for a payment document, you must present it. Otherwise, a refund will not be possible.
Your actions if you lose a payment on MTS
If you sent a payment to MTS and do not see it instantly credited, then you should wait - the operating rules of ATMs, terminals and payment applications set the deadline for the transfer of money within one day. The same applies to payment at any branch of the Russian Post, Sberbank and other large institutions that provide such services to the population. You should only worry after this period has passed. Taking action if you see that your payment has not reached your mobile phone account is a smart decision. Without fuss, you should perform several or one of the following actions:
- check if you still have the receipt from the ATM and payment terminal;
- call the MTS operator and, using the check data, give the date, transaction number, amount and check number;
- check the number on the check - if the money went to someone else’s MTS number, follow the proven scheme;
- contact the owner of the payment terminal at the phone number indicated on it and agree on making a payment, returning money or other ways to resolve the problem.
How to find out why money was written off on Megafon
To find out about the latest account details, you can use several methods:
- Dial the free command *512# on your phone and receive an SMS with information about debits from your account.
- Log in to your Personal Account, go to the “Expenses, details and replenishments” section. The “Expenses” tab contains information about all expenses for the current month. A detailed report on expenses for a different period can be obtained by ordering an invoice or itemization.
Updated interface
The MTS Money mobile service becomes more friendly and independently indicates the problem without showing an error code. If subscribers are unable to transfer funds, the system automatically prompts about the problem and highlights the font in red.
Important. If you accidentally withdraw money to a stranger's card, the system will not be able to give a warning. This operation cannot be undone. Therefore, before making a transfer, you need to carefully check the data and take your time.
The developers have built a special code into the e-wallet to indicate errors. With updates, the system is improved and automatically indicates the problem that has arisen and how to solve it.
Return via phone
You can also use the phone to request a refund of the required amount. You can do this using the technical support service. Call number “8”.
After this you will be asked some questions. If you do not answer positively to at least one of them, the employees will refuse to return the money. These are the 4 questions:
- Does the SIM card belong to the person who made the wrong payment?
- Did the error occur in 2 or fewer digits?
- Has it been less than two weeks since the erroneous payment?
- Does the transfer amount not exceed 3,000 rubles?
If your answers to the above questions are completely satisfactory to your cellular operator, he will connect you with an employee who will help. This can be done by contacting support from the phone or via email chat on the company’s official website or on social networks.
What to do if you have the wrong number
If the money has not arrived and you find an error in the receipt, you must act through the owner of the terminal through which you sent the funds. Call his contact number and explain the situation. A company employee will check whether the funds have been credited; if their phone number is not registered, then they remain on the list of outstanding transactions. In this case, it will not be difficult to return it to your phone.
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The situation is more complicated if you deposited your funds on a working phone that belongs to another person. In this case, the company that owns the terminal is powerless; it is necessary to act through the operator’s support service. The procedure will be much more complicated, especially if you did not save the receipt. You will have to make a claim and send it to the specialist’s email address. You will need to attach a scanned copy of the receipt to it. You may even have to visit your carrier's office to process a refund. In this case, you will only be able to receive them on your phone; as a rule, cash payments are not supported in such situations.
What to do when you receive a message “Payment failed”
When you receive a message about a payment failure, you have only one thing left to do - do as you are advised in the text of the message. Find the nearest Megafon office and take your passport with you. This procedure will not take much of your time; often you only need to correct your full name or enter your full residential address, etc. After this you will be able to make transfers.
It must be said that passport data is required for transfers exceeding 15 rubles.
Wallet description
The MTS Money electronic service is widely popular among subscribers. The convenient application is distributed free of charge and allows you to control the expenditure of your own funds, as well as pay for Internet services.
If MTS Money does not work, then the problem can be easily solved by rebooting the device and checking additional settings. Thanks to frequent updates, the system is quickly improved, which eliminates the occurrence of delays in money transactions and the occurrence of errors.
Wallet users can perform operations:
- transfer money between bank card accounts and mobile phones;
- pay administrative fines from the traffic police, games and add-ons, applications, mobile phone packages, home Internet;
- receive cashbacks for money spent on certain days;
- order a credit, debit or universal payment card;
- arrange loans;
- automatically replenish accounts and pay off loans.
Important. Users who have been identified have full access to options. You can confirm your identity through the built-in service or by visiting the office.
First actions
If you always sent money to your phone account and did not have time to move away from the device, and you already received confirmation of its crediting, this does not mean that the device always works this way. First of all, remember that this is a technique, and it is prone to crashes, freezes, and long command processing times. Even a new terminal under high loads can quickly require maintenance, which is not always carried out in a timely manner.
In addition, the reason for refusal of enrollment may be:
- technical work on the part of the telecom operator or the company that owns the payment terminal;
- your mistake;
- communication failure.
As a rule, money arrives in your phone account within 24 hours, so don’t be nervous in the first hours. Please check that the information you entered is correct and be patient. Be sure to check your balance before the next step, since the message about crediting could simply not reach the subscriber for various reasons.
How does the connection happen?
In order to check whether the service is activated, you should send an SMS to the short number 8111. In a minute, the user will be sent a list of current subscriptions. Simplified version - USSD request *152#.
To activate the service, you can use one of the methods below:
- Send USSD request *984# and then follow the instructions.
- Call the service center using the short number 0890.
- Appear in person at the company office, taking with you an identification document.
If the connection does not occur after the completed steps, then you can use an additional method - send a malicious SMS to the phone. 6333. This is a general complaint and there is no charge for submitting it.
Before activating the service, you should understand the following points:
- The option does not remove existing connections.
- There is no guarantee of getting rid of subscriptions 100%.
- Not available for some tariff plans and regions.
The ban on MTS payments can be activated independently. The purpose of connection is to control your personal balance for unexpected expenses. This is much more convenient than constantly checking to see if there are any connections.
Returns through consultants
You can also submit a request for a refund in cash. To do this, you need to come to the nearest office and fill out the form there. As soon as the services consider the issue of re-issuing the erroneous payment, the funds will be transferred to the correct account. This procedure usually takes from 3 to 14 days. If you want to get your money back in cash, you will need to wait longer.
If you want to return a specific amount to your current account, then you will also need to interact with the bank. Let's look at the example of Sberbank. You will also need to attach your card number.
In the salon itself, the consultant may ask you to present not only an ID with a check, but also a card, SIM card, credit card details, and also fill out a form with your number, as well as your first and last name. The money will be credited to the account of the client who made the erroneous payment no later than 14 days from the date of the request.
It is also worth noting that a refund is possible only for those users who transferred money from a card from Sberbank. Other banks are not serviced in any way. If you did use a Sberbank card when making the transfer, you will need to bring documents for it.
How to install on a smartphone
For user convenience, the application uses automatic detection of screen resolution and automatic resizing of icons. The wallet is available for download to gadgets with operating systems:
Important. When you launch it for the first time after installation, the application requests permission to access received SMS, device memory and camera. If one of the applications does not have access to the MTS Money service, then errors may occur or a complete failure to work with QR codes or automatically record a password received via SMS.
Installation on Android and iOS is no different. To do this you need:
- Go to the built-in store with widgets and applications using the button above.
- Click on the “Install” .
- Wait until the file is automatically downloaded and installed on the system.
After installation, the launch icon will appear on the desktop. There is no need to reboot the device.
