Do you use the services of the MTS mobile operator and have started to notice that money is disappearing from your account? Then it’s time to sort out your number and identify connected paid services, options and subscriptions. Are they withdrawing money from MTS? How to turn off everything unnecessary in order to get rid of unnecessary write-offs that empty your account?
To answer these questions, we have prepared this detailed review. In it we will tell you not only about ways to obtain information about write-offs, but also about the precautions that every MTS subscriber must observe.
How to find out why they withdraw money from MTS
Regular monetary losses can lead to the fact that at the most crucial moment, when you need to make an important call, there is simply no money left on your mobile phone balance. How to find out why you withdrew money on MTS? First you need to decide on the reasons:
- You could connect yourself to any subscription - all subscriptions are provided with a subscription fee, which is charged as the content is provided (daily, weekly, at other intervals). In the MTS network, subscriptions are attached to numbers very easily, which can be considered a disadvantage of this well-known telecom operator - we will talk about this in the chapter on precautions;
- You could use paid services or options with a subscription fee - even if you do not use the services provided to you, the subscription fee will be debited from the number in full;
- You accidentally or intentionally switched to a tariff with a subscription fee - in this case, money will be debited from your number on a monthly basis. We recommend that you read more carefully the terms of tariffs in the MTS network and take into account the mandatory payments provided for by these tariff plans.
Does MTS withdraw money just like that every day? We dare to assure you that this does not happen - errors in the billing system are extremely unlikely, so in most cases, the presence of write-offs is only the fault of the subscriber himself , who did not understand the confusing conditions for the provision of services from the MTS operator.
How to find out the reasons for writing off funds? The surest way is to call the MTS Contact Center toll-free number 0890 and ask a consultant about write-offs. Having identified you as the real owner of the number, he will tell you about the connected services, options and subscriptions. You can get similar information at any MTS store - they are available in almost all settlements of Russia (except for the smallest ones).
Can't reach the help desk or get into the operator's office? Then visit your “Personal Account” and find out why money is being withdrawn from you every day. First, look at the list of connected paid services and options, then figure out the availability of subscriptions. For more accurate and detailed information, order details and a monthly invoice.
Also, you have the opportunity to check the latest paid actions per day on MTS.
Receiving detailed information and a monthly invoice is ordered absolutely free of charge. You will be able to view received documents on the monitor screen or print them.
Call technical support
If money disappears from your account and there is no way to use your personal account, you need to contact technical support for help. To contact the operator, dial 0890 or 08460. In a few seconds, the autoinformer will answer. Select the question you are interested in or wait for the operator to answer.
After the technical support representative responds, tell us about the problem. To confirm ownership of the number, passport data will be required. The operator will provide a list of services for which additional fees are charged.
If a problem with debiting occurs in national roaming, use the number 8800-2500-890. You can call from any phone. There is no charge for communicating with the operator.
How to disable withdrawals on MTS
How to disable paid services and options on MTS? Previously, we could get a list of available paid services using a special USSD command, but today this service is not provided. We can request a list of connected paid options and services through a Contact Center consultant at 0890. Next, go to the MTS website and find commands to disable them.
You can also get commands through the help desk. The easiest way is to get a list of available paid ones. To do this, go to the section with services, select items with a subscription fee and disable them. Before disabling, make sure that you do not disable truly useful services that you use every day.
As for mobile subscriptions, we can disable them using the USSD command *152*2# - just type this command and select the desired item in it. You can also use the USSD command *111*919#, which belongs to the “My Subscriptions” service.
Nothing helps and the money continues to be debited every day? Then try contacting the nearest MTS service office. Here they will help you deal with your problem and will even accept a claim for a refund (if possible).
How can I check that all services have been disabled and subscription fees have been stopped? To do this, you need to check your balance daily.
Balance protection
The user can activate a number of services that will filter out useless applications and control all changes to the mobile account. Let's look at them in more detail:
- Content ban.
An interesting option for corporate tariffs, which limits and prohibits receiving information or advertising messages from short numbers. You will have to pay one ruble every day for use. This is one hundred percent protection of your SIM card from paid subscriptions. You can connect it using all available methods except USSD commands. Just contact your personal manager to activate. You can ban not only SMS messaging, but also voice content. - Black list.
If you are tired of annoying interlocutors or organizations that send you unnecessary messages every day and try to get through to you, just block them. To add a user to the black list, enter the command *442#, and you will find yourself in the service management menu, follow the recommendations and enter the subscriber’s contact information. Send SMS 22*phone to 4424. There is a set cost for using the option; you will have to pay 1.50 rubles every day. - Living balance.
This option will allow you to always be aware of all changes in your balance. You will always know when your money is missing. After each transaction you will receive a corresponding notification. To connect, dial *111*152*1#, after which a free promo version will be installed for a month. To purchase the full version enter *111*150#. The application has a fixed fee of one ruble per day.
Attention! The cost corresponds only to the Moscow region
Precautionary measures
In order to prevent funds from being written off, you should follow some precautions:
- Prohibit sending paid USSD commands and calls to short numbers using special services - thereby saving yourself from unnecessary expenses;
- Never enter your phone number on dubious sites that require your identification - in 99% of cases this is a “scam” designed to “pump” money from gullible users;
- Do not take part in television quizzes that require you to perform some actions that a kindergarten student could handle - most likely, this is also a “scam” (some entertainment channels often do this);
- Do not respond to SMS that delight you with winnings of a large sum, a car, an apartment in Moscow and other valuable prizes - all these are the machinations of scammers;
- Do not visit dubious Internet resources, never call the short numbers listed there (even if you are assured that the call is free) and do not send dubious SMS and USSD commands - this way you can easily subscribe to any subscription with a monthly fee ;
- Carefully read the paid infotainment WAP services from MTS - they provide for writing off traffic at Premium tariffs and connecting subscriptions without sending SMS. That is, you can get a subscription by simply going to a site with Premium traffic (this is why many MTS subscribers sincerely hate their operator - you never know how the transition to this or that link will end).
If you want to send an SMS or call a short number, you can check the cost of sending a message or the cost of a call on the MTS website by entering the number in a special form.
You should also carefully read the security articles published on the official MTS website.
USSD command
To control expenses, there are the following USSD code combinations:
- *100# is the standard code for checking the balance status on the SIM card. After entering, you will receive a notification with the requested information.
- An excellent analogue of a personal account is the 111 service. Dial a simple sequence of characters *111#, and you will find yourself in the settings menu. To see where the money is going, follow the recommendations that appear on the display.
- Dial *152# and you will find yourself in the expense control service. For details for a certain period, click on the corresponding button in the menu.
- *152*3# activates the “Balance under control” option, within which the user will receive daily notifications after each withdrawal of funds from his mobile account. The application has a daily fee of 10 kopecks. /day. But you will always be aware of all transactions.
- *152*1# is a free function that provides the subscriber with information about the last five balance changes over the past day. With its help, you will find out for what purposes your finances were spent.
How to avoid hidden charges and advertising mailings
When choosing a telecom operator, pay attention to virtual operators. The complete absence of mobile subscriptions and advertising mailings is a good advantage of the young operator Tinkoff Mobile. Subscribers of other operators are literally exhausted from them. It’s worth following some link on the Internet - and there’s a subscription on the number that charges from 3 rubles/day or more. You can also run into fraudulent subscriptions online that threaten you with the loss of much larger sums. Even the most advanced subscribers are not protected from them.
By connecting to Tinkoff, you will forever forget about mobile subscriptions (including fraudulent ones) and advertising mailings - they simply are not here. The operator gives all subscribers the first month of communication free of charge - 600 minutes of calls and a gigabyte package. Also, subscribers of this operator are well protected from fraudsters due to the lack of mobile commerce services. Tired of constant write-offs draining your account? Go to Tinkoff and forget about them.
In Tinkoff Mobile, services are connected only through a mobile application and only by the hands of the subscribers themselves. There are no imposed services here, which often change from free to paid.
An undeniable advantage will be the absence of SMS mailings. The operator does not cooperate with advertisers and does not promote its products via SMS, thanks to which subscribers are free from intrusive spam. Messages about new products are published only on the official website. Tinkoff Mobile is an operator without hidden subscriptions and mailings.
Services are managed using a mobile application. Connect here:
- Virtual numbers – for example, for publishing advertisements;
- Yandex.Music, Sound and BOOM - access to millions of tracks without advertising;
- Online cinemas Okko and Megogo - thousands of films and TV series;
- Hidden number detector and Anti-AON are two useful services.
Activation of services is carried out only at the request of subscribers, but not by the operator himself.
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Setting a ban on paid subscriptions
In order not to look for the reason for the disappearance of money from your mobile account, we recommend activating the options that deactivate the sending of advertising emails:
- “Prohibition of receiving information SMS and MMS from the MTS website.” To activate the functionality, use the combination *111*374#.
- “Prohibition of receiving mailings with targeted MTS offers.” To connect, use your personal account.
Connecting options is free. However, you do not need to pay a subscription fee to use them.
It should be noted that activating the above options does not deactivate existing subscriptions. To unsubscribe from them, you need to look at the list of current options. This can be done in any of the ways listed above.
Each subscriber should know why MTS was charged. There are 4 ways to get an answer to this question. All that remains is to choose what suits you best. In order not to worry about written off funds in the future, set a ban on sending advertising messages.
