Debiting funds is a hot topic for many MTS subscribers. Quite often, service users do not understand why their phone balance is decreasing, although the subscription fee has already been charged. The reasons can be very different. Find out more about how to check why money is withdrawn from MTS in order to avoid unplanned expenses.
Tariff plan
Why do funds disappear from my MTS account? Why does the company withdraw money? A person asking such questions should first of all pay attention to his tariff plan. Some of them require a subscription fee. It can be monthly or daily. In this case, a certain amount is regularly debited from the account.
An accidental switch to another tariff plan cannot be ruled out either.
Paid services
There is another explanation for why MTS withdraws money. It is possible that when registering a SIM card, the subscriber was connected to services that can be used free of charge for a month. If after this period a person forgets to cancel the paid option, funds for using it are regularly debited from his account.
It does not matter whether the subscriber really needs a paid service. A person sometimes does not even know about the existence of an opportunity, for the presence of which a certain amount is regularly withdrawn from his account.
We must not forget that additional services can be activated automatically as part of a particular bonus program. It is important to remember to disable such options before the free trial period expires.
Balance protection
The user can activate a number of services that will filter out useless applications and control all changes to the mobile account. Let's look at them in more detail:
- Content ban.
An interesting option for corporate tariffs, which limits and prohibits receiving information or advertising messages from short numbers. You will have to pay daily for use. This is 100% protection for your SIM card from paid subscriptions. You can connect it using all available methods except USSD commands. Just contact your personal manager to activate. You can ban not only SMS messaging, but also voice content. - Black list.
If you are tired of annoying interlocutors or organizations that send you unnecessary messages every day and try to get through to you, just block them. To add a user to the black list, enter the command *442#, and you will find yourself in the service management menu, follow the recommendations and enter the subscriber’s data. Send SMS: 22*хххххххххх to number 4424, where хххххххххх is the phone number without the first digit 8. There is a set cost for using the option; you will have to pay 1.50 rubles every day. The cost of the service may vary in different regions of the Russian Federation. - Living balance.
This option will allow you to be aware of all changes in your balance. After each transaction you will receive a corresponding notification. To connect, dial the USSD code *111*152*1#, after which a free promotional version will be installed for a month. To purchase the full version enter *111*150#. There is a fixed fee for the application - 1 ruble per day.
Attention! The cost corresponds only to the Moscow region.
How to find out why MTS withdraws money
Some reasons for the disappearance of funds from an account are described above. But how do you find out why the money was withdrawn? MTS provides its subscribers with the opportunity to contact the operator at any time of the day. There is no charge for the call.
Help from a center consultant is a quick and reliable way to find out the reasons why your SIM card balance regularly decreases. Before the subscriber is provided with all the necessary information, he will have to undergo identification. This is necessary in order to make sure that the number really belongs to the person calling. Outsiders do not have access to such information.
With the help of the operator, you can not only find out why they withdraw money from MTS. The subscriber can immediately disable services that he does not need, as well as switch to another tariff plan.
Viruses
Currently, progress is being seen in absolutely everything. Unfortunately, viruses can now be present not only in computers, but they have also reached cell phones. Some virus programs are aimed specifically at constantly debiting money from the subscriber’s account. This may be another reason why money disappears from your phone. How do they get into the phone? Everything is very simple. A subscriber on some service once left his phone number. This can be detected by using an antivirus program. If viruses are found, the phone will have to be “cleaned”.
Personal Area
Many people are perplexed why money was withdrawn from MTS? Another quick way to get an answer to this question is to go to your personal account. This option is suitable for a person who has the opportunity to use the Internet. To enter your personal account, you must have your phone handy, as the subscriber will be sent a confirmation code to the specified number.
So, how do you find out why money is being withdrawn from MTS? To do this, you need to go to the company’s official website and log in to your “Personal Account”. This will give the subscriber the opportunity to manage his SIM card via the Internet. Now he can disable services that he does not need. To do this, you need to go to the “Services” tab, and then select the “Disable” option and enter the confirmation code. You can also see what actions caused the regular debiting of funds from your account.
Visit to the salon
How to find out why money is being withdrawn from MTS if a person does not have the opportunity to contact the contact center or enter his personal account? Another acceptable option is to visit the company’s salon. Fortunately, there are MTS stores in almost all cities of Russia. You must take your passport with you, as the owner of the number will have to confirm his identity.
In the MTS communication salon you can request a printout of the balance. The subscriber will receive a statement containing information about all his expenses for a certain period. Office employees are required to provide the number owner with information about connected paid services, as well as provide assistance in disabling them.
Paid subscriptions and how to disable them
Now let's figure out how to see why the money was withdrawn from MTS? Everyone knows that the operator provides its customers with the opportunity to connect paid subscriptions. Some of them may actually be useful. But what about a subscription that the subscriber does not need?
How to check why money is being withdrawn from MTS? First you need to find out which subscriptions are connected. To do this, you need to dial the command *152*2# on your phone and then send it. The user will be presented with a menu in which he needs to select the second item. Another option is to enter the combination *152# and select “Your paid services”. The subscriber will receive a message containing information about connected subscriptions. The text will also contain the commands necessary to disable them.
What if a subscriber wants to cancel all subscriptions at once? He needs to enter the combination *152# and select “Unsubscribe”. Next, the client should receive a message with information about disabling all paid subscriptions.
USSD command: a quick way to get information
To find out where the money goes on MTS, you don’t have to go to the office or connect to your personal account. The operator has developed a USSD command that provides information about the last 5 debits.
For information:
The text of the message will indicate the name of the package and the amount debited from the phone.
There is another command that allows you to find out about expenses - *111#. After processing the request, the settings menu will open. You need to select the section of interest, which will contain information about write-offs.
Precautionary measures
We looked at why they withdraw money from MTS. The precautions you can read about below will help you avoid unpleasant situations. So, what not to do to avoid trouble:
- Provide your phone number on suspicious sites that insist on identifying users. In 99% of cases, this is a scam, the purpose of which is to “pump out” money.
- Reply to messages containing information about winnings. The “prize” can be an apartment, a car, or a large sum of money. This is also the work of scammers.
- Participate in television quiz shows that require you to perform some simple actions. There is a high probability that this is a scam.
- Dial short numbers listed on dubious sites. This may result in a subscription with a monthly fee.
It is important to carefully read the terms of the contract when choosing a particular tariff plan. Many subscribers forget about this banality, which results in the loss of money. The same applies to connecting to services offered by MTS.
By following the recommendations given above, the subscriber will be able to protect himself from unexpected expenses. He will not have to worry about how to see why the money was withdrawn from MTS.
How to avoid money write-offs?
To prevent such unpleasant incidents from bothering you, remember the following precautions:
- It is necessary to prohibit sending paid USSD commands, as well as calling short numbers of special services - this way you can avoid unplanned expenses.
- Unknown sites that ask for your phone number should make you suspicious, since this is often a trap with the help of which they will siphon money out of you.
- Don’t be fooled by the tempting offers of quiz shows on some entertainment channels where you need to complete simple tasks. Most often it's just a ploy.
- Fraudsters often send dubious SMS messages, the content of which states that you have become a winner and won a large sum of money, a car, an apartment or other valuable prize.
- Telephone numbers are often posted on Internet resources; you should not call them or send messages and commands. Using these actions, it is possible to connect any subscriptions.
- Paid infotainment services from MTS must be studied with the utmost attention - traffic is written off for them in accordance with the premium tariff, and subscriptions can be connected without the requirement of SMS. Accordingly, by going to a site with premium traffic you can get a certain subscription. This is very annoying for many MTS users, because they are tensely waiting for what will happen after clicking on a specific link.
If you need to send an SMS or call to a short number, you can check their price on the MTS website by filling out a special form. In addition, on the MTS website you can read articles on precautionary measures.
