How to find out why Megafon withdraws money: methods with descriptions

Clients of mobile operators, including Megafon, often have to deal with an unpleasant situation when balance funds are regularly written off in excess of the planned mobile budget. Cost overruns look especially strange against the backdrop of tariff plans that do not involve additional expenses.

But you shouldn’t immediately blame the provider for direct theft of money. Megafon values ​​its reputation and will not withdraw extra money from a subscriber’s account without an objective reason. If there is a real debiting of funds that you cannot explain, it means that you are paying for a mobile service that you do not need or have not carefully studied the terms of the tariff.

Why can funds be written off?

How to find out why you withdrew money on Megafon? There is no clear answer to this kind of question and there cannot be. This is due to the fact that money from SIM cards can be written off for various reasons.

Usually among them are:

• sending SMS and MMS;
• calls;
• access to the Internet using mobile communications;
• infection of the phone with viruses and spyware;
• use of paid subscriptions;
• payment for the tariff plan.

In reality, everything is simpler than it seems. Funds from your phone won’t just go anywhere. And each person will be able to find out what exactly he has to pay for. How to fix the situation - too.

How to find out why they withdraw money from MegaFon

First, you need to look into your personal account and check the list of connected services and options. In complex cases, detailing is ordered. You can also use a special command that will tell you about the latest write-offs (in a short form, of course).

USSD command

To order brief express details, send the USSD command *512#. After a few seconds (or minutes), an SMS will be sent to your phone containing a mini-statement of the latest debits. The service is free, the maximum number of requests per day is not regulated, unlike traditional detailing.

Through your personal account

Before us is the most powerful, most functional, most convenient tool that allows you to find out where the money goes on MegaFon. The personal account is the subscriber’s best friend, always ready to hand over the operator and give out complete information about charges. And you don’t need to invent something to yourself that MegaFon is faking the details - how can such nonsense even come to mind?

First, take a look at the section with connected services and options. They are provided with or without a subscription fee. Some of them were free, but became paid - this also happens. In general, let's go to the section and study it. Infotainment subscriptions will also be presented here. Read the descriptions of the connected services; disable everything that is not needed.

Also, money goes to pay the subscription fee for the tariff plan used. Its name is indicated on the main page of your personal account. You need to evaluate the number of services spent and find out if you need to change the tariff. Statistics are displayed in the “Expenses, replenishments and details” section. By the way, detailing is a great way to find out where the money is going. It displays:

• Outgoing and outgoing calls.
• Facts of sending paid USSD commands and SMS.
• Internet sessions (including those separated by generation of networks used - 4G sessions are displayed separately).
• Sent SMS to paid destinations.
• Charges for subscriptions, monthly fees and much more.

Order it for the period that you consider suspicious and analyze it.

Some subscribers believe that someone else is using their number. Order details and look at the last column - this is the IMEI of the device from which this or that operation was performed. Dial *#06# on your phone and make a comparison - if you did not move the SIM card from phone to phone, the entire column will be filled with the same value.

Detailing is ordered free of charge. But if you order it again for the current day, then the second and all subsequent printouts will cost 3 rubles for each day (for example, detailing for 5 days will cost 15 rubles).

Call technical support

Not the most effective tool, since calling 0500 will ask you to look into your personal account and order details. In some ways, the technical support consultants are right - analyzing a printout is much more convenient than perceiving something by ear. The most that experts can tell you is about write-offs within the framework of tariffs, options, services and mobile subscriptions.

Company office

MegaFon office specialists will help you find out where the money is going from your phone. Ask a specialist to sort out the write-offs and stay with him until he provides all the necessary information. If you want to solve the problem once and for all, save the insults and arrogant tone for other places - the consultant is not to blame for anything.

Speaking of offices, if you do not agree with any write-offs, you can always write a written complaint. Moreover, there is no need to accompany it with obscene language, either verbally or in writing - consultants accompany claims with notes in which they indicate the subscriber’s behavior. MegaFon shows loyalty only to adequate clients - remember this once and for all.

Ordering a one-time detail at MegaFon offices costs 3 rubles per day. You can save money and order it yourself through your personal account.

other methods

You can order details not only in offices and your personal account, but also in the My MegaFon mobile application. Install it on your smartphone or tablet, log in - you will have at your disposal a tool for viewing balances, working with tariff plans, services and options, and quickly ordering details.

Visit to the company

Why does Megafon withdraw money from SIM cards? You can get the exact answer from your mobile operator. In our case, in the Megafon office.

The client must take his passport or other personal identification with him and then come to any MegaFon service point. Next, the citizen is recommended to request details of the account, as well as from the category “what are they charging me for?”

After a little checking and printing out the details of account transactions, a person will be able to understand what’s going on. A distinctive feature of this technique is that clients can immediately solve the problem with the help of Megafon employees. True, this technique is not in great demand - it takes a lot of time and effort.

What to do if itemizing expenses does not help

The functionality of your Personal Account almost always allows you to identify and eliminate the causes of unnecessary additional expenses. But there are times when detailing expenses does not help to understand the situation. Then all that remains is to contact the help center or visit the provider’s office.

It is advisable to start solving the problem by calling a specialist from the Megafon subscriber support center, who will always help clarify all the circumstances of debiting funds from the balance.

It is in situations where the user was unable to find out the reasons for the overspending using cost detailing that most often additional conditions for using the tariff plan come to the surface.

Therefore, you should always carefully study the agreement with the provider. If your signature is under it, it means that you have voluntarily assumed obligations to use and pay for additional services, and the balance funds are written off legally. This is a stalemate! There is only one way to try to get rid of such additional expenses - to choose a more profitable tariff plan.

If the subscriber is sure that the debiting of funds is not legally binding and is contrary to the terms of the contract, he needs to go to the Megafon office and write a corresponding statement. But this approach often does not justify itself due to a well-established mechanism for protecting its interests by the provider. In the event of a serious conflict, it may be worth considering changing the operator while keeping the number.

"Personal Area"

How to find out what money is being withdrawn for? Megafon is an ordinary company offering mobile communications and Internet access. And they don’t just take money from clients, it’s simply illegal.

You can check the debiting of funds through the “Personal Account” on the operator’s website. For this it is recommended:

1. Register on the Megafon website. It’s better to do this in advance, then there won’t be any problems.
2. Log in to your account using your username.
3. Open the SIM card account control panel.
4. Go to the “Details” section, if available. Otherwise, as a rule, information about connected subscriptions and paid services appears on the screen.

By studying the corresponding list or ordering account details, the user will be able to see where his money from the SIM card is going. If necessary, you can disable the corresponding subscriptions and paid services in your “Personal Account”. Then funds will no longer be collected for them.

Help from Megafon employees

If the received details and personal account did not help, use qualified help from specialists. You can choose two ways:

1. Call the consumer technical support hotline 0500 and ask the operator to disable the connected services.
2. Contact your provider's service center.

Via mobile application

Would you like to check why you withdrew money from Megafon? Some people use the Service Guide application for such an undertaking. This is the official program from the mentioned cellular operator.

Typically, this utility is automatically installed on a smartphone when using a Megafon SIM card. If this does not happen, you should initialize it yourself.

Next you will have to act in exactly the same way as with the “Personal Account”. The user must open the program and select the “Account Details” option there.

Important: the company mentioned usually charges money for detailing transactions. The payment can range from 15 to 100 rubles. It is better to find out more accurate data in your region.

SMS service

If you want to find out where the money from your account was spent, use the SMS service from your provider, which will promptly provide the necessary information:

1. Write an SMS to the number “000105612” - “Last 5 calls”.
2. SMS to “000105611” - “Last expenses”.
3. SMS to “000105613” - “Last 5 SMS”.

As a result, you will receive a response notification from the operator with the requested information. Sending a message in your home area is free of charge.

Call center

How to find out why money was withdrawn from Megafon? It all depends, as a rule, on the personal preferences of each client. People themselves choose how to clarify information about the movement of money on a SIM card.

Some people prefer to call an operator at a call center, receiving a detailed answer to the question asked there. And our case is no exception.

To find out why money disappeared from the SIM card, it is recommended to do the following:

1. Call 0500 from your mobile phone.
2. Wait until the caller is answered. You need to be patient, a “live” operator will not come right away.
3. Report your problem, then give your mobile phone number.
4. Help the call center worker identify the caller. Usually for this you are asked to provide your passport information. The relevant information will not be distributed to third parties.

All that remains now is to be patient and wait a little. The call center employee will check the information on the SIM card and then communicate it to the caller. If you wish, you can immediately submit an application to disable paid services or to connect to a new tariff plan. Fast, simple, convenient and free!

How to prevent unwanted balance write-offs

To protect yourself from this, you need to know about the following precautions:

• carefully study the terms of use of the company’s offers;
• do not subscribe to insidious subscriptions due to which funds are withdrawn;
• do not connect charged access to file hosting services on the Internet (because of this, a certain amount is regularly debited);
• do not send unknown USSD requests or SMS to dubious numbers;
• Do not accept any codes from unknown persons.

Function menu

Is money being withdrawn from a Megafon SIM card? What to do? We first need to understand why this happens. It is required to detail the account. Otherwise, you may make a mistake. For example, simply not calculating your expenses for mobile communications.

If desired, Megafon clients can manage their SIM card using a special functional menu. To do this, just dial the command *105# on your phone, and then just “ring” it.

Information about all connected paid services will appear on the screen. If necessary, they can be disabled. How to do it? You will have to follow the instructions on the smartphone display.

Reasons for missing money from Megafon number

Despite the assurances of operators that their first priority is comfort and care for customers, we all understand that any self-supporting project must make a profit. An important element that shapes the final financial success of telecommunications companies are paid services and subscriptions, which are imposed on customers both directly and hidden.

The main reasons for writing off unplanned funds from your phone account include:

• availability of active paid services;
• presence of active paid subscriptions;
• hidden conditions of the tariff used;
• repayment of debt on other SIM cards registered to the same subscriber.

Often, a Megafon client independently agrees to connect a free subscription or subscription that interests him. The peculiarity of such offers is that they are not completely free, but only for the first time. A month or two passes, and regular payments are debited from the account to cover the daily or monthly subscription fee. In a situation with a small daily subscription fee, such a “gift” from the provider may go unnoticed for a long time.

Last five

How to find out what money is being withdrawn for? Megafon, like any other operator, allows you to monitor the balance of your mobile device. For example, using the “Five last paid actions” option. Using it, you can find out for which five operations and exactly how much money was debited from the SIM card account. Convenient and free!

To achieve the desired result, the client needs to do the following:

1. Open dialing mode on your smartphone.
2. Dial *512#.
3. Tap on the “Call subscriber” button.

All you need to do now is wait a little. In response to the actions taken, the client will receive a message about the last five paid actions. With the help of relevant information, you will be able to understand where the money from the SIM card went. However, to disable paid services you will have to type separate USSD requests or contact the operator’s communication shops.

Precautionary measures

You can avoid unexpected expenses related to cellular communications in the following ways:

• Carefully read the terms and conditions of the offers provided by the provider;
• Do not accept dubious subscriptions;
• Do not activate paid online file hosting services;
• Do not send USSD requests that you are not sure about.

We recommend that you regularly check the current lists of services activated by the subscriber to avoid charges, and also remove unnecessary options in a timely manner.

Suspicions of dishonesty

How to find out what money is being withdrawn for? Megafon is a company that, like any other, can be complained about. There is no need to be afraid of this.

If a client has suspicions about unfair provision of cellular communication services, he should first request details of the phone number, and then write a complaint. If there is no response to them, go to court.

As a rule, things do not go to such extremes. It usually turns out that a person connected himself to some paid service and then forgot about it. Money is debited from the SIM card account again and again, and the connected option has not been used for a long time. There is no violation of the contract between Megafon and clients under such circumstances.

Reasons for withdrawing money without the subscriber’s knowledge

The phrase “MegaFon steals money” has already set people on edge. The thing is that the operator has another way of making money - no one will lend money to subscribers. Another thing is that certain services are provided on conditions that are not always pleasant. Experience working with subscribers in service salons shows that in 99.99% of cases it is not the operator who is to blame.

The main reasons for money missing from an account:

• The operator wrote off money on account of previously consumed services that for some reason did not pass the tariffication - this does happen, but very, very rarely. Therefore, funds are written off later.
• The subscriber has visited a country where an online roaming agreement has not been signed with operators - the debiting of funds occurs with a long delay, which raises suspicions among subscribers of “theft” (at the same time, they do not notice the lack of tariffs in these countries).
• The subscriber activated the service, but forgot about it - believe me, people have no idea for years that they are using paid services (even if they connected them with their own hands).
• The operator made one of the free services paid - this is ugly on MegaFon’s part, but nothing can be done, it has every right to do so (if you have any objections, read the contract).
• The subscriber picked up a subscription - for example, he wanted to know the weather forecast and dialed the command. This is one of the most common schemes for connecting subscriptions (see forecasts and exchange rates on specialized resources - it’s free).
• The subscriber has numbers and personal accounts with debt. Remember how you bought a number for Masha/Sveta/Lena/Seryozha, your next door neighbor, grandmother, obnoxious nephew or distant relative? So, if they allow the formation of a debt and do not pay it off, you will have to answer (and there is no need to argue to the contrary - you signed the agreement with your own hands, no one forced you to do this and no one put the cold barrel of a gun to your temple).
• The subscriber has children and they have gained access to the phone - say thank you if the money disappears only from the phone, and not from your bank card, where the amount for the next mortgage payment was located. In general, children and elderly relatives have a unique and ineradicable gift for creating debts on telephone numbers.
• The chosen tariff turned out to be confusing, which led to unnecessary write-offs.
• The subscriber used a service that included a free period. He needed to track the end of this period and disable the service.
• Confusion in directions - sometimes you call what seems to be your region, but the call turns out to be long-distance (for example, code 928 is found at MegaFon of the Krasnodar Territory and Rostov Region, which can lead to confusion).

Most often, money is lost due to the fault of subscribers. They produce dozens of numbers and do not control them, do not consider it necessary to read contracts, laws and offers are not written to them, they call dubious numbers, participate in television lotteries (this is generally incomprehensible), send dubious USSD commands, visit no less dubious resources and attract dozens of subscriptions to them. And it is impossible to convince them of their own wrongness.

Remember that MegaFon billing (the hardware and software system that keeps track of consumed services and carries out tariff calculations) almost never makes mistakes. If an error is suspected, billing data is compared with data from other systems - the procedure eliminates inaccuracies and points to the real culprit.

Is it possible to return written-off funds?

Few people know that the subscriber has the right to return funds written off for services that were activated against his will.

. To do this, you need to personally visit the nearest Megafon office and file a written claim.

The document must contain:

• a complete description of the situation in which the subscriber feels injured;
• clarification of exactly which subscriptions were issued against the will of the Megafon client, or what paid content was imposed;
• evidence that the subscriber did not use the number at the time of connecting content or subscriptions (it is advisable to provide documents).

Mobile company specialists usually try to meet customers halfway. In 90% of cases they return illegally debited funds.

Important! The processing time for such a request is usually about 10 days, during which all the subscriber’s requirements are usually satisfied. A refusal can only occur if Megafon employees believe that the subscriber wants to receive money fraudulently.

If desired, in case of refusal, the company’s client can go further and file an application with the court demanding a refund for the services imposed by the operator.

What is the Megafon portal and why is it paid?

Megafon's website states that the mobile portal is an information and entertainment service that does not require a special connection. The service is available to all subscribers at m.megafonpro.ru. Moreover, not only Megafon clients can use it, but also subscribers of any other operator. True, only limited functionality of the service will be available to them.

Why is the service paid? The reason is in the content. On the mobile portal you can find:

• mobile dating section;
• content 18+;
• library;
• mobile subscriptions;
• Megafon mail service.

If the client is dissatisfied with the operation of the mobile portal, then he can adjust it, even completely disabling it.

Before that, the portal connects automatically. Immediately, money begins to be debited from the account of the unsuspecting subscriber (if any subscription was accidentally activated). The fact is that subscriptions require a monthly fee, but before paying for the content, the amount will be visible on the screen, and payment must be confirmed. Therefore, it is more difficult to accidentally receive content than to subscribe.

Disabling this service will require some effort, and before you start the process, finally decide whether you need a mobile portal from Megafon or not.

Important! The service provides a number of useful services. For example, information about weather, news, traffic jams, and also contains programs for more convenient downloading of content.

Random actions of inexperienced subscribers, for example, pensioners and small children, can lead to the activation of subscriptions. Therefore, relatives need to periodically monitor the balance and number of connected services.

And in order not to get an unpleasant surprise in the form of unwanted subscriptions, you need to find out from Megafon employees (or on the company’s website megafon.ru):

• which services are paid;
• how to connect or disconnect subscriptions;
• procedure for returning funds accidentally debited from your phone account.

Most often, subscriptions to games and 18+ services are connected without the subscriber’s knowledge. They need to be blocked first. When downloading books or music, you must first clarify the cost of the content - usually any book or song is paid.

In the event of controversial situations, it is always difficult to prove to Megafon employees that the connection to the mobile portal occurred by accident.

How to disable paid services

Due to the variety of additional operator functions, developed taking into account the interests and needs of all categories of clients, there is no single command for disabling paid services. Each option has its own connection and deactivation method. At the same time, general recommendations provide the following options for terminating paid functionality:

1. Subscriber’s personal account on the official Megafon website - the ability to disable a subscription is presented in the “Services and Options” section.

1. The moy-m-portal.ru service allows you to cancel the service presented in the “My subscriptions” tab in one click in mobile Internet mode.

1. Sending the text message “Stop XX” to the short number 5151, where XX means the subscription code. Information about codes can be obtained on the operator’s official website or on the partner subscription catalog page podpiskimf.ru.

1. A USSD request in the format *505# will provide an SMS list of connected services and commands to deactivate them.

1. Accessing the service menu *105# is a way to check which paid services are connected to the Megafon subscriber number, as well as receive instructions on how to disable them.

In addition, there is always the opportunity to use the help of a Megafon specialist by calling the Customer Support Center numbers 0500 and 0500559 or personally visiting one of the operator’s offices.

With a short command

This is the simplest option that does not require an Internet connection and the use of a computer or other devices other than a phone. Moreover, both a smartphone and a push-button mobile phone are suitable.

How to find out the latest calls on Megafon:

1. Open dialer/unlock keyboard.
2. Dial *512#.
3. Press the call button.
4. Wait for an SMS from Megafon with the last 5 paid actions (debits).

For each write-off, information will be given in the format “date and time, name of service, quantity / duration, cost.”

Please note: if you do not receive an SMS with the cost of the last 5 debits from Megafon, make sure that your number does not have a ban on using short numbers and receiving SMS from them. By default, such a ban does not apply to operator service numbers, but the possibility of a system error cannot be ruled out.