Why doesn't MGTS's home phone work - reasons and where to call?

Almost all users of telecommunications services have experienced equipment breakdowns or line failures. The causes of problems are different - large-scale or individual, mechanical or network. If your MGTS home phone does not work, you can try to solve the problem yourself or call a technician to your home.

Beltelecom - to work...

Beltelecom was created on July 3, 1995 as the national telecommunications operator of Belarus. Over the course of 11 years, we have built a large telecommunications network throughout the country. We are constantly developing qualitatively new telecommunications services. Beltelecom ensures the transmission of intercity and international traffic and the operation of a terrestrial network of television and radio broadcasting channels, organizes the transmission of international satellite communication channels, carries out data transmission over a public switched network, access to Internet resources, and provides intercity and international roaming.

Today Beltelecom uses the latest digital technologies to provide high quality communications and provides services anywhere in the republic, as well as access to the services of telecom operators around the world.

Numbers for reference to legal entities

For legal entities who are interested in connecting to any Rostelecom service, the hotline is available at

Rostelecom is a large company providing cellular and landline communication services with a wide range of activities: telephony, television and the Internet. Such communications are of good quality, but due to the large number of users, problems may arise. If the Rostelecom phone does not work, where to call and who to contact is the first thing that comes to mind. But first you need to try to figure out the current situation yourself.

Additional types of services

Additional types of services - a set of unique additional services that will help you organize your working time more efficiently, prevent unauthorized use of your phone, and create additional convenience in the workplace. For example, if you are busy, you can choose the call forwarding method you want or bar all incoming calls. You can also prohibit outgoing calls to certain numbers, for example, expensive international calls, organize a conference call with two or more people at the same time, receive notification of a new call directly during a conversation, use the speed dialing service, call the help desk during telephone conversation without interrupting it, and much more. And the CLIP service (caller line identification) will allow you to see on the phone display the number, date and time of the call, information from the phone’s address book (last name, first name). You can easily connect or disable all these services yourself, choosing those that you really need.

DVO services:

• touch tone dialing
• immediate forwarding
• parallel forwarding
• redirection to autoinformer
• busy call forwarding
• forwarding if there is no response
• fixed forwarding
• white/black list for outgoing communication
• restriction of outgoing communication
• temporary ban on incoming communications
• conference call
• alarm
• abbreviated dialing
• connection without dialing
• call transfer

What to expect from technical support, its pros and cons

It’s worth starting with the good; you can call support from a mobile or landline phone absolutely free from anywhere in Russia. It also works in roaming. In addition, you can call at any time of the day - tech. support is available 24 hours a day.

It is worth mentioning separately the shortcomings of the Rostelecom support service.

• Contacting the required department, or more precisely, its operator, can be problematic, which is facilitated by long periods of waiting and connection.
• Rostelecom technical support is least likely to provide you with the necessary technical assistance without calling a technician. In most cases, you will receive template answers like: reboot the router, follow the instructions described in that section, etc. Unless you come across an operator who understands this, and there are very few of them.
• They can often switch from operator to operator if it is impossible to solve the problem, which also takes a lot of time and does not help solve the problem.

Intelligent Platform Services

Intelligent network telephone service is a set of services that will allow you to control and optimize the costs of long-distance communication services within your enterprise.

“Card account” is a service that allows you to use long-distance and international telephone communications on a prepaid account using a personal identification number (PIN code). After concluding an agreement for this service, only those employees who really need it will receive the opportunity to make calls abroad and to mobile phones in your company. Unlike the “Card Account”, it allows you to use expensive types of communication only from a specific phone number specified in the agreement.

combines subscriber and card accounts at your company into a single account. This will allow you to more effectively control the spending of funds from each account included in the “Corporate” account.

Using a service telephone card (STK), you and your employees will be able to make work and personal calls to another city or another country from any telephone or payphone, even when the G8 is closed. And if business trips abroad are commonplace for your company, STK is also a convenient way to make calls to Belarus from abroad, at rates much lower than in many European countries ().

Interactive polling is another feature of the intelligent platform. This is a powerful tool for conducting market research. It is successfully used by many companies in organizing promotional games, prize draws, and lotteries.

Intelligent platform services:

• service telephone cards (STK)
• card account
• corporate account
• interactive survey

general information

If the client’s difficulties are not related to the fact that the line is not connected to the device, then if there are problems with dialing or the inability to make calls, as well as if interference is detected, you should contact the MGTS service bureau. A qualified employee will try to remotely identify possible causes of inoperability and help eliminate them. If this fails, a contact center specialist will accept the request and arrange for a technician to visit you. So where to call? - A fairly common complaint from customers. Below we will tell you how to get out of such a situation.

Reference and information services

We pay great attention to the development of reference and information services. Our goal is to provide accurate and timely information at your request: from telephone numbers of residential subscribers and organizations, housing and communal services tariffs, to the exact time and repertoire of cinemas. Now there is no need to call the help desk of another city to find out the telephone number of the organization you are interested in, located in another region: the Beltelecom 109 help desk uses a single database for the republic

• 109 - information service about telephone numbers of apartments and organizations
• 130 – customer service call center
• 153 - long-distance and international information service (inquiry codes)
• 166 — service for receiving text messages (telegrams, advertisements, musical greetings), “Alarm clock”
• 818 - ordering long-distance and international telephone calls through an operator
• 174 - reference information about the telecommunication services provided
• 164 - information on payment for telecommunication services
• 175 — tariffs for housing and communal services
• 188 - exact time
• 191 - movie poster
• 192 - let's laugh
• 193 - recreation and entertainment
• 194 - horoscope
• 195 - weather forecast
• 196 - fairy tales
• 197 - name day

MGTS: technical support phone

You can report problems on your phone line from any device: from a cellular device or from another landline phone. Moreover, the MGTS help desk provides customer support around the clock - call center employees answer questions and help cope with difficulties, seven days a week and seven days a week. Thus, you can contact the contacts below at any time convenient for the subscriber. Please note that it is recommended to carry out an initial diagnosis (if possible) and try to find out. Perhaps the reason lies in a damaged wire or a disconnected device. Such information will help speed up the process of resolving the issue and start using the device again.

On the company's official website you can find phone numbers that can be reached from both a landline and mobile device.

Please note that both of these numbers allow you to contact a consultant and get answers to your questions, including why the home telephone does not work under the MGTS agreement. Before starting a conversation, you must introduce yourself and indicate the contract number or the address at which you are “registered”

Paid reference and information services

If you are the owner of information that may be of interest to a large number of people, you can organize your own paid reference and information service based on Beltelecom technical means. The service will be useful for joint ventures, representative offices of foreign companies, transport, tourism, medical organizations, as well as enterprises providing service to their clients in the Republic of Belarus. It is possible to organize a reference and information service with a uniform numbering in the XXX format throughout the republic.

is an opportunity to organize a free reference and information service for your target audience. Your clients and partners will be able to receive free information about your company’s services or products, technical advice, contact information, etc. On the other hand, the “Green Number” is an effective tool for collecting data on customer preferences, their expectations, and the number of calls before, during and after marketing activities.

designed for enterprises actively exploring foreign markets. You are provided with a dedicated telephone number, calls to which will be completely free for your foreign clients and partners.

MGTS offices

In total, there are 24 offices in the Moscow region that can serve individuals. Five of these branches also accept corporate clients. To find a geographically convenient office, it is recommended to visit the official resource of the MGTS company. Here you can view not only the list of available options for contact, but also clarify their location on the map. For each service point, the work schedule and office operating hours on holidays are indicated. You can also see how busy the office is here. In the selection form, you should select the desired area and indicate for what type of clients this branch is available (by default, the list is displayed for individuals).

Rent of channels.

Renting channels is the best choice for companies that need guaranteed high-quality and reliable communication at any time of the day. We provide for use local (for organizing communications within the country) and international (between Belarus and any country in the world), analogue and digital channels. We guarantee high quality communication, no congestion on the line, and a 100% channel reserve in case of failures in the telecommunications network. It is possible to organize communication channels with any data transfer rate. We offer REUTERS clients dedicated communication channels to receive up-to-date stock exchange and financial information.

• private rental of international channels
• provision of channels for use
• provision of channels on local telephone networks for use
• provision of an international private line to provide Reuters services

Contacting the operator's office

You can file a complaint about the quality of telephone communication, as well as ask questions, by contacting MGTS offices. Here, the staff will also tell you if there are any repairs being carried out on the line that may be causing your home phone to not work, and will give some recommendations.

At MGTS branches you can find out basic account information, consult on tariff plans, terminate or enter into an agreement for communication services, and perform many other operations.

Data center based services

The data processing center (DPC) is the national hosting platform of Beltelecom. Direct access to the server to carry out the necessary work, working with information at maximum speed without leaving the country are the main advantages of the data center over foreign hosting. Our clients have powerful servers, a flexible data storage system, high speeds and redundant data transmission channels at their disposal. Data center administrators have special training in the field of information technology and constantly improve their professional level. 24/7 technical support from our specialists is available to Data Center clients.

Types of data center based hosting:

• disk space rental
• virtual private server (VPS)
• rental of a physical provider server (dedicated)
• placement of your own physical server on the provider’s hosting site (colocation)

In what cases can you identify a breakdown on your own?

Before calling a company technician, you should pay attention to the following points:

1. The functionality of the telephone. You can check if your landline phone is faulty by connecting other equipment to the network. If the problem is really with the device, and the other working phone is in order, then you should contact the service center or the place where the product was purchased. The Rostelecom service has nothing to do with this problem.
2. Integrity of the cable in the apartment. The wire should be inspected for severe bends and breaks with glimpses of copper wire. Repairing a telephone line in an apartment can be done independently by stripping the wire, connecting the contacts and isolating the area. If it is not possible to repair a landline telephone on your own, you can call a repair bureau.
3. Late payment. You can check whether you have outstanding subscription fees in your personal account on the official website rt.ru or contact the operator using the toll-free line 8 800 1000 800 from any phone.

If all of the above steps do not identify the source of the landline phone malfunction, you should proceed to the next step.

Problems with the phone in Rostelecom: solutions

Communication problems can be associated with a huge variety of reasons, so if such a problem occurs, you should not immediately run to the Rostelecom phone repair bureau.

The first thing you need to do is try to figure out the situation yourself. There may be no communication for a variety of reasons, for example, due to payment arrears.

If you were unable to resolve the problem on your own, you should call the telephone company’s call center and, after describing the current situation to the operator, leave a request for a visit from a technician. He will come the very next day and will definitely sort out the problem.

Owners of companies that use fixed-line communications, and subscribers - individuals who use a landline telephone to communicate with relatives, friends, colleagues, etc., sometimes have to face this question. There are many reasons that lead to communication problems.

It is difficult for an ordinary person to independently determine what exactly caused the failure to use communication services, much less eliminate the reason. Of course, if we are not talking about something trivial, for example, the telephone is not plugged into the socket or the wire in the apartment is damaged.

What to do when your phone is broken?

After the first attempts to solve the problem, when it is known for sure that no debts have accumulated yet, and there is simply no landline telephone to check the breakdown, you should take on the repair more seriously.

1. The first thing you need to do is call the contact center at 88001000800 (from a mobile phone). At the same time, in order not to waste time and not occupy the line for a long time, it is better to prepare in advance all the information necessary for operators. Usually they are interested in some nuances related to the contract: the name of the owner and the agreement number.
2. The second step is to submit an application for a visit from a specialist. Usually it arrives the next business day. On weekends, quite logically, he does not work.
3. Next, you can try to check the wiring in the apartment. You may be able to find and fix the problem yourself.
4. The last point will be the visit of a telephone company specialist, who will do everything necessary to restore communication.

It is important that in cases where the repairman determined that the main source of the problem was a problem with the home telephone, to repair it you will have to contact the company where it was purchased. In addition, it can be sent to a service center that specializes in restoring such devices.

Steps

Understand the specifics of your situation:

• Is this just one of several phones that don't work? If so, change your two phones. If the problem is fixed by the phone, then the phone or its cord is faulty. If the problem remains with a specific outlet, the problem is with that outlet or the wires leading to it.
• To fix any problem, you must first determine what difficult situation you are in. Do all phones work? None of the phones are working? What do you hear when you call your number from another phone?

• Now that you have an idea of ​​the nature of the problem, try partitioning

  trouble.
  There are many places where you can logically separate areas of your telephone service. Consider each of these places and ask yourself which side is most likely to be in trouble.

• Let's look at everything related to your phone line.

  Often the problem is a device that you may not think about, as these devices may be out of sight (out of mind). If all your phones are dead, unplug all of those devices as your first troubleshooting step:

• Answering machine

Fax

• Computer modem (modem for computer)
• Satellite receiver or cable box - these devices sometimes have telephone connections for authorization and pay-per-view.

• Keep in mind that the problem may not be with the phone itself—it could instead be an issue with the phone jack or wiring. If moisture gets into ANY telephone jack anywhere in the house, it can cause corroded connections and eventually short circuits, which can cause some or all phones to stop working. Poor joints, especially if exposed to moisture, can also cause your phone to stop working.
• Line lockout
  can confuse you when troubleshooting a problem.
  When the phone remains off-hook for more than a couple of minutes, the telephone company's central office automatically switches your line position to "lockout." This prevents the line from consuming resources that could result in a denial of service to other clients. Many deficiencies in your telephone wiring or equipment will cause the central office equipment to act as
  if your telephone is actually turned off.
  When this happens, your line goes into "lockout". Troubleshooting means that your line may not clear for a few seconds after
  you find and fix the cause of the problem.
• Network Interface Device (NID)
  , also known as
  Subscriber/Network Interface (SNI)
  or
  Point of Demarcation
  , is a box, often gray and outside the home, where the telephone company's wires begin , the lightning rod is installed and the wiring of your phone is completed.
  An important feature of the NID is the test jack with a short telephone cord. Unplugging this cord disconnects all of your internal wiring from the phone company's network, allowing you to plug a "known good" phone into the NID to test whether the service works with your home or business. If so, your "service" is good, but your wiring or device inside is the source of the problem (see line blockage
  below).
• If the phone will not dial numbers, check that the tone/sound switch is not set to the wrong position (such as halfway between two positions). Note that pulse dialing will not work if you use some VoIP services, and tone dialing will not work on some phone lines (although this is no longer uncommon in the United States).
• If your phone stops working after a thunderstorm, it is possible that lightning struck the phone line and caused a power surge that damaged the phone. The actual hit could have occurred several thousand meters away and traveled down the line to your phone.
• If you suspect your phone is faulty, try it at a friend's or neighbor's house where you know phones work. Also, if possible, try replacing the line and handset cords with known good cords from another working phone. The vast majority of phone problems can be traced back to bad cords and/or bad or rusty modular connectors.
• Home and business phone wiring is typically installed using one of these topologies: Star or Home Run - Each jack has a wire that "feeds" back to the NID.
• Daisy Chain - the wires from the NID go from one outlet to another to another. This may also be called a "ring" topology, except that it is not a real ring since the last socket is not looped around and then returned to the NID.
• A combination of the 2 - you may find a ledge leaning from a point along the chain, or some outputs "feed" back to the NID while others are part of the Daisy Chain.

Features of repairs in Rostelecom

When submitting an application to Rostelecom for telephone line repair, it is worth remembering several important features of the work of the service center of this company.

First of all, it is necessary to mention situations where the main cause of trouble was a broken cable in the caller’s apartment. In this case, the company may charge money for restoring the connection, since the malfunction was not its fault.

The second nuance that clients should be aware of is the restoration of the line after natural disasters. On such days, it is pointless to demand that repair services quickly restore communication, since the scale of the problem does not allow it to be dealt with quickly. It’s better to just be patient and calmly wait for all the necessary work to be completed.