User reviews and complaints about Megafon Tarifkin.ru

Causes of problems

Before you complain somewhere about MegaFon, you should figure out the nature of the problem. If you are haunted by incomprehensible write-offs, then there may be a completely reasonable explanation for them:

You have a debt on other numbers;
You signed up for some kind of subscription (for example, you wanted to read a joke or find out the weather forecast);
You connected some service to yourself, but forgot about it;
You didn’t understand call tariffs and made an expensive long-distance call;
You went to a fraudulent site from your phone and “hooked up” a subscription.

There can be a lot of reasons.

As practice shows, in the overwhelming majority of charge-offs it is the subscribers themselves who are to blame - according to the contract for the provision of communication services, they are the ones who must monitor the terms of service provision and control their own actions. As for real errors in debiting funds, they are rare - the likelihood of their occurrence is extremely low.

Reviews about MegaFon are very different - some complain about the “theft” of money, while others do not like the coverage area. And you can complain about this issue, but not to other authorities, but to MegaFon itself. Many problems can only be solved by the operator himself. And you need to remember that problems do not tend to disappear on their own - if you want to solve an issue, solve it, and don’t leave it to chance, saying that these are “MegaFon’s problems.” First of all, these are your problems, not someone else's.

MEGAFON reviews

MEGAFON no longer exists for me!

About eight years ago I got two SIM cards from Megafon, one was for calls, the second was used for a modem. As the years go by, everything improves, which is something I can’t say about. Over the past few years, I have not used the services of this network much due to the high cost and inconvenient service; today there is a need to refuse the operator’s services for good and terminate the contract.

I sold two existing megaphone modems earlier with my two SIM cards; my numbers are quite memorable and similar to each other, which the new owner noticed and would like to re-register them in his name. But alas, in the area where we are currently located, the Megafon office was not working and was closed. The nearest one is three hundred kilometers from the village, that is, in order to rewrite the SIM cards, we have to go together, and if I’m going to terminate the contract, then I still need to go so far for this.

TALKABLE OPERATOR IS NOT FROM MY REGION

Having called the company’s hotline, I come across an automatic robot that is trying to answer my questions, but it doesn’t work at all; it gives answers for completely different problems. Somehow I manage to contact the operator, but they have been refusing to talk lately, supposedly only for emergency matters. Having barely begged for the cherished conversation, I wait another six minutes and that’s still flowers, sometimes it can be much longer. Further, I do not receive a clear answer to any question. I understand that termination of the contract occurs only in the office, to which I ask where to get this office and why you have to travel so far to re-register the numbers to the buyer. In such cases there is no alternative, the person replies that he is from a completely different region and does not know why we don’t have an office and has no idea what to do, because this does not concern him!

The answer made me laugh and shock. And who then does it concern, if people call the hotline number and ask for help, then why take up space if you don’t know the essence of your work and how to solve customer problems? Because of my complaints and attacks, he simply stutters, cannot advise anything, then simply says that he does not consider continuing the conversation any further. It turns off first, which is completely inappropriate in their work. To say that I am surprised is an understatement.

CLIENT'S PROBLEMS ARE NOT MEGAFONE'S PROBLEMS.

After a useless conversation with the operator, I start calling my friends in search of a solution and at the same time looking for a solution to the problem on the Internet. There is a way out of not using the numbers for three months, after which they will be blocked and the contract will be automatically terminated. A competent specialist could tell you that in my particular case there is at least this method of terminating the contract. But as it turns out, they don’t do this in order to retain the client for as long as possible and, simply out of laziness, simply understand the question asked and give a normal answer.

It is possible to switch to another operator while maintaining the number, for example MTS or Tele 2, but this also requires the offices of the desired operators, since my passport data has been changed, and I must appear in person with other data. We have these offices, the problems turned out to be quite solvable, why then Megafon has an operator is not clear, in the end we have to look for a solution to the problem ourselves on the Internet. So much time has been spent trying to get through, but in return it is impossible to get a simple literate speech and just advice on how it is easier to act in such situations. After all, this is nonsense, in order to keep a person’s numbers, or simply terminate the contract, one would have to arrange a whole trip for two days, since one day will not turn around, and with the pandemic, the number of vehicles for transporting passengers has decreased.

A sad operator, there are offices of absolutely all cellular companies here, except Megafon. If you are not able to support at least one person from a company in a rather large area, then this cellular operator is worthless. In the future, of course, I will definitely not do business with this office. It’s the twenty-first century, and I have never seen such poor quality service and incompetence of operators. The Megafon cellular network has been on the market since 1993, that is, almost thirty years, but development apparently stopped in utero and remained in the nineties.

Complain about MegaFon to MegaFon

If you are wondering where to complain to MegaFon regarding “theft”, incomprehensible charges or incorrect provision of services, try filing a complaint through the following channels:

By calling the help desk 0500 – oral complaints are accepted here, which are then forwarded to the relevant departments;
Through the official website of the operator - in the “Support - Contacts” section there is an item “Contact MegaFon”. Post your question in the form and provide your contact information;
The easiest way to complain about communications and tariffs at service offices is to go to the nearest one and leave a complaint.

You don’t need to think that you will receive an instant response to your request. MegaFon is a fairly large company with millions of subscribers. Therefore, it takes time to receive an answer. If the operator does find errors in the service, he will correct them .

The main rules that those who are going to complain about MegaFon must follow:

State only facts in your claims;
Don't get too personal;
Don't overuse the phrase "you must." Everything that the operator “owes” you, and what YOU , is specified in the contract for the provision of communication services. Also, you should not interpret the clauses of the contract in your own way or come up with stupid and meaningless gags;
Do not threaten consultants - they certainly have nothing to do with your problem.

Now you know how to complain about MegaFon - you need to do it soberly and judiciously, without insults, loud shouts, swearing, threats and statements of the superiority of your “I”. If the problem really exists, it will be solved. If it turns out that you came up with a problem based on some prejudice that “you are owed,” then you will receive an appropriate answer.

At MegaFon you can also complain about the quality of communication - to do this you need to write a corresponding complaint. It indicates the address of the point where there is no stable connection. After receiving the complaint, technical specialists will take care of the problem - they will take measurements, check the operation of the base stations, and adjust the direction of the antennas.

Please note that problems with communication quality take quite a long time to resolve - the installation of new base stations that expand the coverage area cannot be done in a couple of days. This is a rather complicated process that takes some time. But it’s worth complaining - the problem itself is unlikely to be solved.

Be careful MegaFon! What made me write this post was not a personal insult from MegaFon, or even the 1,200 rubles that MegaFon withdrew from me using thimble methods. What depresses me most are the fraudulent business models that have become widely used by MegaFon in recent years. This business strategy can be roughly called “Take money from the population by any available means.” I have been cooperating with MegaFon OJSC for more than 20 years. In the early 2000s, our company was one of the first to introduce wireless, industrial GSM/GPRS modems in Russia. And then we settled on SZ MegaFon, as the most promising provider. It must be said that the choice was made correctly. Due to the nature of my activity, I had to collaborate with leading specialists from the Department of New Technologies and. These were young, competent, honest guys, not concerned with how to hang around the company as much as possible and go abroad. These people really thought about how to improve customer service and convince them to use MegaFon as their permanent wireless provider. I didn’t have any complaints about SZ MegaFon until about 2015. As a standard, I used one MegaFon SIM card and the corresponding optimal tariff for voice communications and a second card inserted into a modem or another phone to connect the computer to the Internet. The general principle of the tariff I used over the years was this. If I needed the Internet at the dacha or while traveling around the country, I paid a subscription fee, and MegaFon connected me to Internet access. If I didn’t need Internet access, MegaFon automatically suspended the service and my second SIM card rested without any penalties. If necessary, I paid a monthly subscription fee and was provided with Internet access corresponding to my tariff plan. This continued until 02/03/2020, when I received a message from MegaFon that I urgently had to pay the debt of 1229.52 rubles on my SIM card, which I used only for the Internet. This debt should not have existed in principle!!! The maximum “punishment” that MegaFon can impose on me if I have a negative balance is termination of access to the Internet. With great difficulty, I managed to find out from the head of the MegaFon division that during the pandemic, without my knowledge, I was connected. According to this, he gave me a secret loan of 1000 rubles and charged me a subscription fee for this loan for traffic that I did not use. In addition, I was also connected, without my knowledge, to some small, unnoticeable services that cost me another 229 rubles. Wonderful! Apparently the “successful managers” who came up with this ploy are very proud of themselves. It’s just a shame to watch how MegaFon is losing its position in the market and more and more former clients of the company are switching to MTS service with their old numbers

How to complain to the authorities

If you are going to complain about MegaFon to higher authorities, you should first complain to the service office specialists. The operator must take measures to resolve the problem and give an official response . If you receive no response, try complaining again. Only if inaction is detected, you will be able to appeal to Rospotrebnadzor, Roskomnadzor or to court.

Please note that you should go through the authorities consistently, and not “jump over your head.” If you are confident that you are right, act carefully and step by step. This is the only way you can achieve justice and solve your problem.

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How to file a complaint on the Megafon website

The fastest and most effective way to solve the problem is to leave a complaint on the Megafon website. It has the same status as a written request, but the speed of response to a complaint online is much higher.

A cellular operator client has two options. The first is standard, through the feedback form. To do this you need:

go to the official Megafon website;
Click on the menu item “Help and Maintenance”;

go to the “Contact us” section;

select the option “Write a letter”;
in the “Subject of the appeal” column, select “Letter” , in the next column leave “Mobile communication services”;
in the main column write the word “Claim” , and then state the essence of your complaint;
attach a file with the necessary evidence , for example, screenshots or a receipt (note that the file cannot exceed 7 MB);
indicate your contact information , including Megafon phone number or personal account number;

confirm that you have read the privacy policy and processing of requests to Megafon.

Then all you have to do is click on “Send”.

Don't forget to save the case number that will appear on the screen. If you want to know the status of your complaint, you will need to provide its number to the call center operator.

The second option is to formulate an appeal to the general director of the company A. Bulygin. This is also done through the “Contact us” section, but you need to select “Contact the director”. Here, to send a complaint, you need to provide the same information as in the previous algorithm.

If you wish, you can send a complaint in both ways - the likelihood that it will be noticed will be much higher.

Deadline for responding to a complaint

In accordance with the law, a response to a letter must be received within 10 days. No more than 30 days are allotted to directly respond to the complaint (i.e., in fact, to issue a refund).

If Megafon does not respond within the specified period, then you have the right to charge a penalty in the amount of 1/300 of the current refinancing rate for each day of delay until the date of return of funds.

If the essence of the complaint was intangible, then it is possible to recover compensation from the company in court for moral damages and legal costs.

For the sake of objectivity, it is worth noting that most often Megafon responds to complaints on time in order to avoid litigation. And it’s not always worth suing over a conditional 100 rubles.

How to write a letter of claim

To file a complaint, you must indicate:

circumstances in which problems arose , for example, you transferred money to your account, but it did not arrive, or the tariff was switched without your knowledge;
a clause of the contract that was violated by the company’s employees;
your actions that you took , for example, contacting the hotline, but they did not help you;
the amount of funds that Megafon must compensate;
the time frame within which you must be given an answer , as well as pay the money.

You can also indicate that if there is no response, you will be forced to go to court and additionally collect a penalty.

The complaint will need to be accompanied by:

scan of your passport (front side turned);
scan of the contract indicating mobile communication services;
a check or payment order or screenshot of evidence of the violation;
audio transcript of a conversation with an employee;
video recording of the violation , etc.

You can also attach a document from the bank indicating the details of your current account where the money needs to be transferred, and the calculation of the penalty.

The complaint itself is drawn up in free form; the header indicating the information of the applicant and addressee does not need to be filled out - this information will already be contained in the body of the letter. An example of how to file a complaint to Megafon can be found at the link.

Once you have submitted an online complaint, you no longer need to submit a written complaint.

Connection

All users who are interested in connecting to the Internet should carefully study the following information:

For subscribers of the above TPs who connected after 08/27/2018, the option will be activated automatically and will occur when the SIM card is activated;
All other users of these tariffs can independently enable the offer. There are several ways to do this.

SMS message

Send an SMS with the word “YES” to the number 05001444.

USSD command

On the keyboard, dial the code *105*1444#;
Press the call button;
Select "Enable" on the screen.

Personal Area

Open your personal account and go to the services tab;
Select the required option from the list of available ones;
Click the power icon.

For those who are wondering how to enable unlimited Internet on Megafon for a laptop, we note that at the moment this is not possible.