Disabling your home phone: step-by-step instructions, timing and consequences

Many people today want to know how to give up their Rostelecom home phone. Moreover, this is not at all a matter of deterioration in the quality of communication or the company’s service. The most common reason is uselessness. Everyone now has mobile handsets, tariff plans are quite affordable, and the choice is huge. The need to have a separate line at home is decreasing, and many subscribers are consciously coming to the idea of ​​giving it up.

Rostelecom provided customers with the option of both complete and temporary shutdown. For example, if you are going on vacation, you can temporarily give up your Rostelecom landline phone. The service costs 5 rubles per day, the established connection period is 5-210 days. The opportunity is available to all subscribers who entered into an agreement more than a month ago and have no outstanding balances. By the way, the first 30 days of use are free.

In this article we will tell you how to disable your Rostelecom home phone via the Internet and by personally contacting the company’s office. You will learn how to abandon your home line temporarily and permanently, and become familiar with all the pitfalls of the procedure.

Reasons for giving up your home phone

The desire to refuse communication services arises for the following reasons:

• no need for such a service;
• moving to a new place of residence;
• sale of apartment;
• no money.

Attention! The person for whom the contract for the provision of telecommunications services has been drawn up has the right to disconnect the landline telephone.

Communications provider companies can keep the same number if the client moves to a new place of residence. The procedure is carried out upon request and subject to availability. In particular, such a service is provided by Rostelecom. The company transfers the old number to the new address for free. Moreover, the operator in this case will provide a 50% discount on communication fees over the next two months.

Voluntary blocking

This type of blocking is needed when disconnecting for a short period or when there is a need to disable one or more types of services:

• temporarily block Internet television;
• turn off the landline phone;
• block the Internet.

Tariff change as an alternative to temporary blocking

The cost of the temporary number blocking option is paid - the client will have to transfer money according to the minimum price list for reserving the line.

An alternative to turning off your phone is to change the tariff plan that will be valid during the departure period. Switching from tariff to tariff is free. Prices for profitable plans:

Basic options for giving up your home phone

There are two ways to refuse payment: temporarily block your home phone or terminate the contract with the supplier. In each case, you will need to indicate the reasons why the user stops using the connection.

Temporary blocking

This option is suitable for cases when the user leaves home for several months. During the period specified in the application for temporary disconnection, the operator stops charging subscription fees. However, you cannot call your home phone.

Important! A subscription fee is also charged for temporary blocking.

Connection to this service is carried out through the operator’s personal account or office. In the latter case, you will need to provide:

• subscriber's passport;
• document on ownership of the apartment (an extract from the Unified State Register will also work);
• social rent agreement (if the apartment is not privatized).

In case of temporary blocking, the phone must be turned off on the day specified in the application.

Important! Due to the fact that a subscription fee is charged for this service, users often connect to a cheap tariff while they are away from home. The latter will be connected starting next month.

In case of temporary blocking, the connection is reconnected within three days.

Complete refusal

To switch off your home phone permanently, you will need to terminate your contract with your telecommunications service provider. This procedure is recommended to be carried out through the company’s office. In this case, the user will have a document confirming the termination of the contract.

In what cases can they refuse to disconnect?

If there is arrears in payment or a negative balance.

Rostelecom's home phone shutdown service will be activated from the first day of the next month, so you need to worry about turning it off early. For example, you need to excommunicate in August, for this you need to visit or call Rostelecom no later than July 30.

Sources

• https://rostc.ru/nastrojki/otklyucheniya-stacionarnogo-telefona-rostelekom/
• https://KakOperator.ru/operators/otklyuchaem-gorodskoj-telefon-rostelekom-pravilno
• https://o-rostelecome.ru/uslugi/otklyuchit-domashnij-telefon/
• https://omgts.ru/mgts-domashniy-telefon/
• https://sovets24.ru/1922-kak-otklyuchit-telefon-mgts-v-moskve.html
• https://zaschita-prav.com/kak-otklyuchit-domashnij-telefon-rostelekom/
• https://m-sot.ru/kak-otklyuchit-domashnij-telefon-rostelekom/
• https://rostelecom-spb.ru/kak-byistro-otklyuchit-domashniy-telefon-rostelekom/

How can I turn off my home phone, where can I go?

The procedure for turning off a home telephone varies depending on the operator and the region in which the apartment is located. However, in each case, to terminate the contract, you can contact the company’s office and write a statement there. Also, a number of operators allow you to turn off your phone in other ways: through State Services, MFC, and so on.

At the operator's office

This option is considered more preferable. At the operator’s office, the applicant is given documents confirming the fact of termination of the contract. This may be necessary if future disputes arise with the operator regarding unpaid services.

Attention! At the company's office you can find out about the debt and pay it off immediately.

MGTS (as well as a number of other operators) offers a second option where you can turn off your home phone. To do this, you will need to visit the multifunctional center and perform the following steps:

1. Take a number in the electronic queue or make an appointment using the contact number.
2. Pay the state fee. They charge 60 rubles for the home telephone shutdown service.
3. Bring the original documents to disconnect your home telephone (passport, documents for the apartment and a receipt for payment of the state fee).
4. Write a statement using the sample.

After this, MGTS representatives contact the subscriber and set a date to disconnect the device from the general network.

Apply online

Disabling services via the Internet is carried out in two ways. The first is refusal through the company’s official website. In this case, you will need to perform the following steps:

1. Log in to your account on the official website.
2. Go to the telephony section (active accounts).
3. Check that there is no debt. If so, you must pay the appropriate fee.
4. Disable the service.

Attention! Not all companies offer this service. In particular, Rostelecom does not allow you to disconnect your home phone via the Internet.

MGTS subscribers can carry out this procedure through the State Services website. This option is possible if you have a valid account on this portal.

A number of operators (including Rostelecom) allow you to terminate contracts by calling a hotline. However, in this case, you will need to visit the company’s office, providing the originals of the necessary documents.

Post office

Sending by mail is convenient for subscribers living at a distance from the operator’s offices. To cancel communication services using this method, you will need to put in the envelope:

• application for termination of the contract;
• copy of passport;
• a copy of the service agreement.

Important! It is recommended to download a sample application from the official website of the company that provides services.

The documents, along with the application, must be sent to the operator’s office by registered mail with a list of the contents and notification of receipt.

How long does it take to be disconnected after submitting an application?

As soon as you receive notification of receipt of a registered letter, expect a call from the company manager. The employee will inform you of the arrival date of the technical staff who will dismantle the line. If you wrote an application in the office, you will be given a date immediately. Most often, all issues are resolved within 3-5 days. You can make sure that everything went well in your personal account on the website. You will not be able to log into the system through a non-working personal account and will not find a home line among the connected services.

Well, now you know how to refuse your Rostelecom home phone number. If you plan to only temporarily stop using the handset, we recommend using voluntary blocking. Remember, if you decide to completely abandon the line, but after a while you change your mind and want to connect it again, you will not be able to return the old number combination.

Step-by-step instruction

The general procedure for disconnecting a landline phone is as follows (the algorithm is valid regardless of the selected option):

1. Contacting the company with a request to terminate the contract.
2. Filling out an application according to the sample (recommended, but not required).
3. Providing the necessary documents.
4. Receipt of a certified document on termination of the agreement.

This procedure can be carried out if there is no debt to the operator.

How to refuse a Rostelecom landline phone

Many clients would like to be able to carry out the shutdown procedure using the Internet. However, this function is not yet available. Rostelecom specialists are creating a project that allows you to deactivate your home phone using the Internet. Perhaps such an option will appear soon enough, but for now it is possible to disable it through a personal visit and mail.

If the client refuses telephony via mail, then it is necessary to issue a registered letter, ordering mandatory notification that the document has been served.

This function will protect the letter from possible loss. Thanks to the mail website, it becomes possible to track the movement of a letter, which allows you to calculate your time. A message that the letter has been received by the addressee will be sent to the user by mail, and Rostelecom employees will call the client back at the provided contact number. The client will need to confirm that the shutdown was successful. Without this, the procedure will be incomplete. A couple of days after the confirmation call, the phone will be disconnected.

Passport details

Regardless of the chosen method of terminating the contract, the operator will require you to provide the passport details of the person who signed the agreement. If the procedure is carried out remotely (via Russian Post or the Internet), then you must attach a copy of this document: the page where the person’s name and registration address are indicated.

Attention! The person who entered into the agreement may be registered at a different address. This does not affect the order of the procedure in question.

A number of companies require the presence of the person in whose name the apartment is registered. This nuance must be clarified with an employee of the telecommunications service provider.

When the need arises

The need to stop using communication services may arise under a number of different circumstances. Here are some of them:

1. You were not satisfied with the quality of service and the services themselves.
2. You are moving to another city or another apartment.
3. You do not plan to continue using Rostelecom’s services, and are moving to a new operator.
4. You no longer need certain services from the company.
5. The tariff schedule no longer suits you, nor do the new offers from Rostelecom.
6. The person for whom the contract was signed has passed away, and you do not plan to use the connected connection.
7. You need a temporary disconnection so as not to pay for communication while you are, for example, abroad.

Ways to terminate cooperation

There are two ways to stop using services connected for business.

Personal appeal

As in the case of an individual, all settlements with Rostelecom must be settled and the debt issue closed.

When providing equipment, it must be returned to the company or purchased, in accordance with the agreement for its provision.

After writing an application at the Rostelecom office and checking documents and debts, communication services will be disconnected.

Temporary blocking

If you disconnect your Rostelecom home phone temporarily, then until the end of the blocking period, the monthly subscription fee will not be charged. However, this service is paid, so you can suspend Rostelecom phone service only if you have a positive balance. For each day of blocking, a small amount will be debited from the user’s account, the exact amount of which depends on the region where the connection was made (only about 100 rubles per month).

To temporarily disconnect a Rostelecom landline phone, just call the contact center at 8 (800) 100-08-00 and submit the appropriate request. Before activating the service, the operator will tell you about its cost, duration, conditions for unblocking and other significant nuances.

In addition, you can “freeze” a telephone line for a while during a personal visit to the company’s office, but it is much easier to do this via the Internet.

In your personal account RTC

You can temporarily disable your home telephone (like any other service in Rostelecom) through the “Personal Account” on the company’s official website. To do this, just send scans of your passport and refusal application, as well as provide contact information.

Peculiarities

If disconnected, you will need to personally confirm your intention to refuse communication services. Therefore, you will have to either go to the office, or later talk with a company specialist by phone.

It is important that at the time of disconnecting your landline phone you should not have any debts. Otherwise, the application will not be accepted until you fully cover all obligations.

How to check your debt? It's quite simple to do this:

• First, go to your personal account and log in.
• Then go to the home phone section.
• Find the number in it.
• Find out your current balance.

On the portal you can immediately top up your account. The easiest way to do this is from a card; the whole operation will take a minimum amount of time. In the future, you can perform a direct shutdown.

You can also find out your balance by calling the operator. To do this, you need to contact the contact center and indicate your number. The specialist will provide information of interest on the current account status.

How to leave, only internet

Due to widespread smartphoneization and the rapid development of mobile communications, many Rostelecom subscribers want to give up their landline telephone while maintaining Internet access via this telephone line. Unfortunately, in most cases this option is not possible. The Internet will be saved if the client is connected:

1. Fiber optic cable.
2. Gains access via a wireless connection (WiFi).

When using a connection using ADSL technology, refusing a landline telephone will result in disconnecting the entire line. In some cases, the line is not dismantled and is left for the Internet, but this must be clarified on an individual basis. The staff will check if this is possible for your apartment, and if possible, you will still have internet.

Turn off your phone while maintaining the Internet: is it possible?

Many Rostelecom clients want to eliminate their landline telephone service, but keep the Internet. This option is possible when the home Internet is connected:

• Via fiber optic line.
• Wireless (Wi-Fi) connection.

If you use ADSL technology, then turning off your home phone entails turning off the Internet because passes through the same telephone line. However, you can simply turn off the communication service without installing a line, leaving it for the Internet. Only Rostelecom employees can accurately answer whether it is possible to turn off the phone and leave the Internet.

How to disable Rostelecom TV

In 2021, Rostelecom managed to collect 10 million subscribers who connected to pay television. This is not surprising, since the company provides access to interactive, digital and analogue TV. This is the first Russian operator that managed to reach such a high level.

Interactive

Most subscribers prefer to go to the office. Of course, you can call the support service, ask to send the application form and clarify which scans of documents need to be sent. However, if you have rental equipment, you will have to return it yourself. Certain nuances during the termination of a contract are much easier to resolve during a personal meeting with employees in the office.

It doesn't matter what TV format you have connected to. The same steps need to be taken.

Digital

• First, check out the list of offices in your city (//rt.ru/sale-office). Choose a convenient location and check the work schedule;
• Take with you the contract (original), passport and equipment if it is not your property. An equipment transfer certificate will also be required. It is returned to Rostelecom in the original.
• Tell the manager what service you need;
• Fill out the application - an employee will advise you about it if necessary.

Analog

We also recommend that you familiarize yourself with such an offer as “Voluntary blocking”. You can turn off the TV for a certain period of time - for example, if you go on a business trip or vacation for a month.

• The maximum free blocking period is 30 days. Then there is a subscription fee depending on your tariff;
• You can block TV for at least 5 days;
• Pay off your TV debt. Otherwise, the system will not allow you to turn on the lock.

To activate TV freezing, the easiest way is to use your personal account:

• After logging in, open the section dedicated to television;
• You will see the connected package. There will be a Voluntary Block button;
• All you have to do is indicate the start and end date of TV freezing;
• Please note the fine print below. Only then confirm the blocking.

The freeze will be removed automatically after the specified date. You do not need to perform any actions in your personal account for this.

If you are unable to use your personal account, call support. Be prepared that you will be required to provide confidential information specified in the contract and its number.

How to turn off Rostelecom Internet during vacation

Many users do not want to change providers, but due to various circumstances they cannot use the service for some period. Rostelecom has the opportunity to disable the Internet service temporarily, for example, when leaving, undergoing major repairs, or simply lacking money.

• Attention
• Temporary decontamination does not relieve you of financial obligations, but the amount payable will be significantly lower.

Suspension of access is carried out under certain conditions:

• deactivation period is at least 5 calendar days, maximum – 90;
• There is no subscription fee for a suspension of 30 days a year;
• starting from day 31, every day of “idleness” will cost the subscriber 5 rubles;
• During the “freeze”, you cannot change the tariff plan, only with full access. You also cannot add or block other options;
• The subscription fee for equipment rental is charged regardless of whether the subscriber uses the Internet or not.

There are three ways to temporarily disable Internet services.

1. Contact the company office. Personal presence, passport, contract will be required.
2. Phone call to technical support.
3. Online – independently through your personal account.