The repair of a telephone line offered by Rostelecom, the telephone number of which must belong specifically to the subscriber of the operator, is one of the services of the largest telecommunications operator in Russia. The huge coverage area facilitated the installation of our own equipment and the largest line on which faults could occur. The user is required to carefully diagnose the problem that has arisen in order to be able to remotely determine how to fix it. A malfunction in a home telephone can also be repaired by the company’s technicians at an official service center. Let's take a closer look at this service from Rostelecom.
Possible causes of malfunction
As for the performance of a modern IP telephony line, problems are almost always associated with physical damage or cable rupture.
At home, you can independently diagnose the presence of a malfunction:
- the cable could be damaged when moving furniture;
- pets could damage the cable in a certain place, in which case its physical malfunction will be clearly expressed;
- The cable could be frayed if not installed correctly in doorways or under the floor.
If you are unable to independently identify the cause of the malfunction, contact the official support service, which will send a repair team to the specified address. If the malfunction is not related to damage by the user and falls under a warranty case, repairs will be made completely free of charge.
If specialists are unable to identify problems in the telephone line, the fault is hidden in the equipment. Repairing a Rostelecom home phone is a standard procedure performed by specialists from the company’s official service center.
Failure to operate a landline telephone is associated with:
- microphone or speaker malfunction;
- damage to the power cable or other wiring;
- a technical malfunction of one of the components, which caused the device to become completely inoperable.
What to do when your phone is broken?
After the first attempts to solve the problem, when it is known for sure that no debts have accumulated yet, and there is simply no landline telephone to check the breakdown, you should take on the repair more seriously.
- The first thing you need to do is call the contact center at 88001000800 (from a mobile phone). At the same time, in order not to waste time and not occupy the line for a long time, it is better to prepare in advance all the information necessary for operators. Usually they are interested in some nuances related to the contract: the name of the owner and the agreement number.
- The second step is to submit an application for a visit from a specialist. Usually it arrives the next business day. On weekends, quite logically, he does not work.
- Next, you can try to check the wiring in the apartment. You may be able to find and fix the problem yourself.
- The last point will be the visit of a telephone company specialist, who will do everything necessary to restore communication.
It is important that in cases where the repairman determined that the main source of the problem was a problem with the home telephone, to repair it you will have to contact the company where it was purchased. In addition, it can be sent to a service center that specializes in restoring such devices.
How does Rostelecom technical support work?
Technical support for the operator of broadband Internet access, digital or interactive television and communication services is the largest service providing free remote diagnostics and quick repair of faults. Service centers are located throughout Russia, where the company's services are provided. You can get a list of addresses in the corresponding section on the official website of Rostelecom.
Requests are processed manually. During the existence of the company, a database of user requests has been formed, which allows you to quickly determine how to fix the problem.
If the problem is related to equipment malfunction, a specialist will be sent to your home.
What to do if there is a problem
Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.
Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?
- Contact the customer support hotline number – 8-495-636-03-63. There is no access to a landline and the call is made from a mobile device? The combination of numbers you need is short number 06-36. The contact center operates 24 hours a day, if you were unable to get through the first time, try again
- Explain to the dispatcher in as much detail as possible what the problem is (no beeps, the connection is lost, extraneous noise is heard in the handset). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
- If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can maintain feedback. It is also necessary to determine a date and time for the visit that suits both parties.
It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.
It may be relevant - how to refuse an MGTS landline phone.
Bureau contacts
In 2021, the user support phone number starts with the numbers 8800, the further combination depends on the region of your residence. The operator’s official website has a special menu that allows you to quickly determine the contact number of the support service in your city. Formulate your request in advance, which will be sent to the appropriate specialists. Problems with home phone breakdowns are handled by the local Rostelecom phone repair bureau, where you will be redirected.
Other ways to submit a request
There are different situations in life. For example, a person does not figure out where to call Rostelecom if his home phone is broken, or he is unable to dial the operator’s number. In this case, you can use alternative methods of treatment.
Via feedback form
A convenient option is to use the functionality of the official website. The algorithm is like this:
- Follow the link rt.ru.
- Select your city in the upper right corner.
- Click on the Feedback button at the bottom of the site.
- Fill out the fields provided - full name, email, telephone, e-mail, subject and service.
- Describe the essence of the problem that has arisen, what does not work. Attach photos or other documents, if available.
- Click on the Send button.
Rostelecom specialists should call or write back, providing the information of interest - what to do, where to contact or call. If the problem was resolved before the call, the application must be canceled. If you ignore the request for a long time, you need to contact us again and tell them what is not working for you.
Via messenger
If you cannot access the Rostelecom website when your home phone is not working, you can use another method - contact using Viber. To do this, you need to go to the link chats.viber.com/rostelecom and scan the pattern on the right side to add the contact to the list.
In your personal account
Existing clients do not need to figure out where to call if the Rostelecom phone does not work. You can simply log in to your personal account on your phone or via PC. There you need to go to the feedback section and submit an application. The personal account also contains information on where to call if you suddenly encounter difficulties using the service.
Rostelecom - application for telephone line repair
To carry out official repair of a telephone line, a user application must be drawn up. The form to fill out can be provided by specialists at the nearest service center or downloaded from the company’s website.
It is necessary to confirm the subscriber status of this telephone line; for this you will need to provide a passport or a copy of the contract to a Rostelecom specialist.
The company has long held a leading position in the telecommunications services market. High-quality customer service is one of Rostelecom’s main advantages. Keep an eye out for tariff updates and promotional offers, which can make using services cheaper. You can subscribe to the operator's official newsletter.
What you can fix yourself
At the beginning of the article, we already told you what to do before contacting support. If you approach the issue correctly, you can avoid calling a specialist and fix the problem yourself. The following steps are available without involving a wizard:
- Restoring a damaged wire (if you have the necessary knowledge). If the malfunction is serious, it is better to wait for specialists. Otherwise, you can make the situation even worse.
- Submit your phone for repair if you are convinced that it is faulty through diagnostics.
- Reboot the router or reset its settings.
- Depositing the required amount into the account if the reason for the difficulties encountered is the lack of money on the balance.
In other cases, it is better to call Rostelecom specialists and entrust the equipment repair to them.
Non-payment for telephone use
It often happens that a person forgets that the month is coming to an end and, therefore, it is necessary to make a payment. In this case, companies do not renew or warn their customers, but simply turn off the service. To avoid this scenario, you need to top up your balance on time. To track the status of your account, a personal account is provided, which contains all the data about how much money is left in the account, or when the end of the subscription is approaching.
If you do not have access to the Internet, then you can use a special service that works without it. This self-service system requires a login and password. If you have already registered in it, then you should already have them. Find them and enter them. If you have not used this service yet, then you can read the article that explains how to register.
What questions can you contact?
With the help of MGTS operators, the following problems are solved:
- selection and activation of services
- select a suitable tariff, change it
- connection of optional services
- obtaining information about promotions and advantageous offers of the company
- find out the details of the provision of security services, video surveillance, and the “Home Operator” option
- find out the amounts to be paid.
If there are malfunctions in the operation of the telephone line or Internet connection, you can call MGTS and try to solve the problem in consultation or call a technician to your home.
MGTS technical support also accepts complaints and suggestions for improving customer service.
