Rostelecom phone number: telephone line repair

Where to contact support

Rostelecom is a large Internet provider, provider of telephone (mobile landline) communications and digital services not only in Russia, but also in Europe. If you need information about connecting new services, have complaints about the quality of existing services, or have problems setting up equipment, you need to contact the hotline. To resolve such issues, a free multi-line telephone has been allocated:

88001000800 – obtaining information on services, sales department;

By calling this number for advice, the call center operator will, if necessary, connect you with a specialist in the relevant field. Each territorial office has its own hotline. Calls to local hotline numbers are often routed with higher priority and allow you to quickly resolve the problem or get help from the right specialist.

For the convenience of the client and to speed up the processing of requests, Rostelecom provides separate contact telephone numbers for both individuals and legal entities.

Rooms for individuals

For ordinary citizens who use Rostelecom services at home, there are two hotlines:

1. 8-800-100-08-00 – get help from technical specialists, change the tariff and connect.
2. 8-800-181-18-88 if you have any difficulties with cellular communications or a landline phone.

IMPORTANT! Remember that the operator will be able to provide comprehensive information if the applicant is prepared and asks specific questions and provides complete information about himself and his location.

Phone numbers for individuals

• 8 – on issues of connecting home Internet services, television, telephony, applications for connection in the central region, information on services, Internet and television;
• 8 – calling customer technical support;
• 8 – landline telephony specialists;
• 8 – help desk;
• 8 – for cellular users;
• 8 – support for Internet users, repair requests;
• 8 – information about tariffs, bonuses, promotions;
• 8 – technical support for Home Internet and Interactive TV subscribers;
• 8 — on the provision of mobile communication services;
• 8 – ordering services for OnLime subscribers;
• 8 – technical support for OnLime clients;
• 8 – applications for connection to the Rostelecom operator of the Online company.

Calls to these numbers are available around the clock throughout Russia, both from mobile and landline phones. For Rostelecom mobile subscribers, to contact a specialist, you can use the short number 0111 or send the USSD command - *111#. An auto-informer is available by number.

Phone number in Moscow

The Rostelecom Moscow support service welcomes all subscribers and offers, if necessary, to call 8800 1000800 (Figure 8). This phone is toll-free and works 24 hours a day. By calling it, a person can solve the following problems:

• restore access to the Internet and TV;
• solve communication problems;
• consult by telephone.

The Rostelecom hotline support number is free for all services.

Figure 8. Rostelecom technical support phone number in Moscow

Telephone numbers for legal entities

• 8800 200 00 33 – special Rostelecom technical support number;
• 8 – regional information and reference service for corporate clients;
• +7 499 9998283 – capital information and reference service for legal entities.

When making calls to any 8 800 numbers from abroad, take into account roaming and correct dialing. A telephone is provided for clients in roaming. The +7 prefix is ​​required - since this is an international format. Subscribers of the Rostelecom mobile network will not be charged for calls to this number. For other operators, the cost will be in accordance with current tariffs.

All listed customer support numbers are available to call around the clock, and do not depend on weekends and holidays.

Phone number in Tver

If a client needs a new service or is not satisfied with the Internet speed, Rostelecom Tver support service is at your service. You can reach specialists at the following phone number: +78001000800 (Figure 6). This hotline serves existing users 24 hours a day. Therefore, he can solve the problem at any time of the day or night. You can also contact technical support using Skype.

Figure 6. Rostelecom technical support phone number in Tver

Alternative methods of communication

If the phone is not at hand, there are other ways to contact the operator. On the Rostelecom website, in the regions section (https://www.company.rt.ru/regions/) you can find email addresses and telephone numbers of the macro-regional (head) branch and offices in all cities where services are provided.

Ways to contact the company:

1. Using the feedback form on the official website or through the subscriber’s personal account at https://lk.rt.ru/. Here you will need to enter your user name, contact phone number, valid email address, select the subject of the request, service and describe the problem or question in the message field. Here you can also download a file. This form is also available in the “My Rostelecom” mobile application in “GooglePlay” for Android or “AppStore” for IOS devices.
2. You can also register an appeal by sending an email to:
3. You can get information online or contact Rostelecom from your mobile phone through the Viber messenger.
4. Using the Rostelecom account on the social networks VKontakte, FaceBook, Twitter, Odnoklassniki for communication.
5. The claim can be sent by registered mail with notification to the company's postal address (the address can be found on the Rostelecom website).
6. Visiting the sales and service office at your residence address to submit a written complaint. Office addresses can be found on the official website. You must have your passport with you; it is better to check the department’s opening hours first.

Self-identification of faults

Before calling the technical service and calling a technician, you should try to find out what caused the communication problems. This way, specialists will be able to help and resolve the problem faster.

Damage and rupture of the cable in the apartment

When inspecting the wires from the phone, damage may be found. They can be in the form of creases, breaks or openings in the copper cable. If you have the skills, try to fix the problem yourself. Unprotected areas must be insulated to prevent short circuits. It is better to ask specialists for help. According to the company's rules, the subscriber is responsible for breakdowns in the apartment, so the services of the technician will be paid.

Telephone breakdown

This problem is detected by using another device. It needs to be connected to the network in place of the previous one. If there is a connection, then the problem is in the phone itself - it needs repair. Another option is to buy a new one.

Debt

This can be easily checked on the Rostelecom website in your personal account. After logging in, the account status is displayed on the main page. Here you can manage services, change the tariff, and you can also pay off debt - transfer money from a bank card. Almost immediately after this, the connection will be automatically restored.

Line break

If the cable is damaged outside the apartment, the repair must be done by a specialist who is responsible for maintenance. To find out problems with signal transmission, he uses special equipment. This helps to find the location of the breakdown and fix the problem.

How to find support numbers for your region

For those who don’t like to wait long for their turn, we have prepared a life hack! Not all Rostelecom subscribers know that they have the opportunity to call the operator in their region. Let's figure out how to find out this number.

1. Go to the website rt.ru
2. In the upper right corner, click the city selection icon and enter your city
3. Scroll down the page and in the "Contacts" menu, click the "Services" button

You will see information about all the phone numbers you can call in your area.

What you don't have to pay for

We have presented a list of the most popular services provided, for which you do not need to pay when calling a technician:

• connection and full configuration of the router provided to you by Rostelecom;
• connection and preliminary configuration of a router purchased from a third-party manufacturer;
• connection and full configuration of an optical terminal (ONT);
• replacing or restoring the cable and eliminating all damage outside the subscriber’s apartment;
• setting up the wireless network of the router provided by Rostelecom;
• other work that is carried out outside the subscriber’s apartment to eliminate problems with access to services.

When is a technician needed?

It is worth considering one nuance - Rostelecom does not send out technicians for any reason or technical reason. For example, you will be denied calling a specialist to install an antivirus or debug a stuck key. For technicians, everything is strictly regulated, and they do not have the right to do work other than their own, especially for an additional fee. Therefore, immediately refuse to call a technician if this does not concern equipment or services from Rostelecom. Better call one of the many computer services.

In addition, Rostelecom’s technical specialist performs a number of works for subscribers free of charge, the list of services is below, and there are works that will need to be paid additionally according to the price list.

How to call the Rostelecom operator

In short, the provider’s clients should write down the following numbers in a notepad or smartphone, since technical. Everyone can benefit from support:

• 8-800-100-08-00 — this is the leading number of the call center. You can contact this number with any questions related to the provider. The number also provides advice to those who are only interested in Rostelecom’s offers. Suitable for all regions and cities of Russia;
• 8-800-707-80-00 — a number for individuals who want to become Rostelecom clients. Of course, you can apply for connection using the previous line, but this one is intended exclusively for connections;
• 8-800-707-12-12 — technical support for individuals living in Moscow and the Moscow region;
• 8-800-200-30-00 — technical support for business representatives operating in Moscow and the Moscow region.

Unfortunately, sometimes after dialing a number you have to wait for communication with an operator. This usually happens during the busiest hours, when the call center receives the maximum number of customer calls. And, for example, at night it is easiest to reach the contact center.

Call via Internet online

If your problem is not related to the lack of Internet and you know how to fill out forms (everyone can do this), then technical specialists can be called through the provider’s website. To do this, you need to go to rt.ru and fill out an application in one of two possible ways.

Through "Feedback"

When you click on the link: //rt.ru (menu at the bottom of the main page), a page with an application form will open. Here you need to indicate your email, describe the essence of the problem that has arisen, and indicate your contact phone number. After sending the application, we are waiting for a call from a company specialist, with whom we can discuss the details and time of arrival.

What you have to pay for

There are also a number of services that are included in paid services that you will have to pay:

• for reinstallation of equipment inside the subscriber’s apartment (for example, moving the mount for an optical terminal to another room);
• for dismantling and installing a new telephone socket;
• for repairs of telephone wires inside the apartment (replacement of cables over 10 meters is paid for each additional meter);
• partial repair or complete replacement of twisted pair (more than ten meters, each additional meter is paid);
• changing the location of the optical fiber (moving the cable to another room);
• replacing an old optical terminal with another (the work and the terminal itself are paid for if purchased from Rostelecom);
• replacing the connector with a new one;
• laying an additional optical cable;
• replacing STB receiver;
• setting up equipment after a hard reset of all settings by the subscriber (RESET of the router, etc.);
• laying an additional telephone wire inside the subscriber's apartment.

When calling the operator to call a technical specialist, do not hesitate to clarify which works in your case will be free and which you will have to pay for, in what volume and in what way. In addition, when you already have a technician, you can call Rostelecom to clarify the prices for the work if there is even the slightest doubt about the price tag announced by the technician.