MTS Television toll-free hotline

If you have any difficulties or questions, you can always call the MTS hotline. There are no telephone numbers serving exclusively television subscribers. But you can call almost any hotline number. When calling the operator, you must provide the client’s personal data – full name and personal account number.

Free short number for MTS TV subscribers
Unified toll-free hotline number for MTS subscribers
Moscow number for calling from abroad
Technical support for corporate clients
Where to write if MTS TV or Internet does not work

Free short number for MTS TV subscribers

Calling customer support is the most common method for connecting with a highly qualified specialist. Many clients use MTS services, so the lines can be busy. The wait for a specialist response reaches 5-10 minutes. If there is a malfunction in the company's work, the waiting time can last up to an hour.

The call is made to the short number MTS 0890. Calls are received here from any subject of the Russian Federation and are not subject to tariffication, that is, they are free.

To clarify the information you will need:

dial the specified combination on your mobile phone;
follow the voice menu to the required section;
if you need to immediately connect with a highly qualified specialist, then you need to stay on the line until the end of the voice dialing or press the appropriate number.

To improve the quality of service, all conversations are recorded. This allows you to clarify information in case of misunderstanding between the employee and the client.

MTS Home Internet and TV in Kazan

Promotional offer 3 in 1: home Internet and television + mobile communications.
Promo period 3 months.

* “FREE MONTH” promotion for new clients! When you sign up for a Subscription to the All MTS line of services / Subscriptions to the WE MTS+ line, the first month of using the services is FREE! To take part in the promotion, the balance of the client’s personal account must have funds in the amount of at least 1 ruble for Subscription of the All MTS line and Subscription of the WE MTS+ line (these funds will remain in the account and will be taken into account in payment for communication services in the 2nd month) . The promotion is provided only to those subscribers who have connected at least one new service (Home Internet, TV or Mobile communications) at least 20 days before switching to the tariff offer of the “All MTS”, “We are MTS+” lines, or this is a completely new subscriber for all three services. The promotion is valid only for communication services (equipment rental and additional services are paid for)! Check with the operator for details of the promotion.

— Wi-Fi router: rent 20 rubles/month. — Wi-Fi router (Fttb) Gigabit: purchase 2700 rub. — 1890 rubles (according to the “Heat! Minus 30” promotion) / ownership after 12 months. rent for 225 rub./month. (or after 6 months of rent for 450 rubles/month) under the “Take yours!” promotion (34 regions of the Russian Federation). — Wi-Fi router (Fttb) Premium: purchase 3600 rub. — 2520 rubles (according to the “Heat! Minus 30” promotion). — The module itself: free! — HD set-top box: free! For a TV with the SMART TV function (Sony, LG and Samsung), a set-top box is not needed! The client will be able to connect the KION Online Cinema application WIRELESS and FREE on 5 devices (tablet, smartphone, PC, SMART TV (Sony, LG and Samsung)). KION – online cinema: films and series of KION’s own production, a library of blockbusters, cartoons for children and more than 180 TV channels Home Internet + Digital TV + Mobile TV (KION Online Cinema) + Mobile communications FOR THE WHOLE FAMILY!

Subscription “WE MTS+” - one pays, the whole family enjoys the benefits. Unlimited Internet, call and SMS packages included in the Subscription can be shared with 5 additional MTS numbers in your home region, registered to any family member (the “Family” group).

Family" (cost - 150 rubles/month for each additional SIM card): - Unlimited Internet to all group members for instant messengers and social networks + 50 GB for other resources (for Norilsk 25 GB). Unlimited traffic in popular instant messengers: WhatsApp, Telegram, Viber, Discord, Skype and ICQ. + unlimited on social networks: VKontakte, Instagram, Facebook, Twitter and Odnoklassniki. After the 50 GB package is exhausted (for Norilsk 25 GB), an additional 5 GB package is automatically connected for 99.00 rubles. You can disable the service using the command *111*936# - Communication within the Free group (Calls); calls within the group are not charged and the package of minutes will not be consumed. — Distribution of a general package of minutes, Internet, SMS; ! ADDITIONAL NUMBERS in the Subscription WITHOUT A SUBSCRIPTION FEE (upon joining the group, the subscriber’s TP on the subsidiary software will change to Subscription “WE MTS For You” with an AP equal to 0 rub.); — TV channels and subscriptions for the family; — KION online cinema: films and series of KION’s own production, a library of blockbusters, cartoons for children and more than 180 TV channels. Viewing content on 5 screens (KION Online Cinema application); — Home Internet and TV — All MTS Mood Cinema.

-! The initiator (the owner of the “WE MTS+” contract) can connect additional numbers by sending an invitation to join the group in any convenient way (Via USSD command *918# or to My MTS).

PROMOTION! Connecting each additional TV costs only 10 rubles/month. (+ rental of TV set-top box/module itself)!

PROMOTION “10% Discount when connecting Autopayment” Connect or “Autopayment according to a schedule” and receive a 10% discount on the subscription fee at the rate for 6 months, starting from the next charge Connection via a dedicated optical line.

Unified toll-free hotline number for MTS subscribers

Before calling a highly qualified specialist, you should figure out the issue yourself. If you have problems with your home TV, you need to:

take the set-top box and reboot it by unplugging the cord or pressing the corresponding button;
check the cable to see if it is connected correctly or if it has any damage (check visually);
if digital television is connected, then the connector is checked.

If the problem still does not go away, then you need to call the hotline of the cellular company. To clarify the information, you will need your subscription contract number. You can dial 8800 250 0890 from any operator. There is no tariff for this call.

Algorithm of actions when calling:

Initially, the client receives an answering machine, which notifies him what combinations he needs to dial in order to go to the appropriate section. In this case, 1 and 0 are always welcomed to connect to the worker. If necessary, you will need to wait for a response.
After the operator responds, you need to provide information about yourself and the address where television does not work.
Additionally, you will need to indicate the reason for the request, as well as what appears on the screen at that moment (often an error code). It is necessary to specify what methods were used to resolve the issue.

An authorized person will ask you to reboot the equipment again. If the situation improves, an application is made to call a highly qualified specialist.

Additional MTS support service

Anyone can call MTS, but not everyone can wait to be connected to an operator. Alternative methods that have been introduced for independent analysis and information are presented below.

Social media

Anyone who has an account on Facebook, VKontakte or Odnoklassniki can get help from MTS.

Instructions:

Use the site search or click on the button with the site logo to go to the official community.
Subscribe (join the group).
Click on the “Write to chat” button. The average response time is 1-3 minutes.
Consultants work around the clock and are ready to help with any questions.
Just write to them and they will try to solve the problem individually.

MTS is constantly improving and developing due to technological trends and the popularization of web pages.

Convenient design, thoughtful structure and logical division of the online portal for individuals, corporate clients and government agencies allows you to quickly navigate and find the information you need quickly.

Website address: mts.ru

Useful information: to select a thematic version of the Internet representation, click on “All sites” in the upper left and click on the desired item from the drop-down list.

All materials are reliable and current at the time of publication, this is the first source with detailed content and all necessary instructions for disabling, disabling or setting up services.

It is recommended to specify the correct location immediately after visiting the start page. This can be done by clicking on the city, located centrally at the top (header) of the site.

Personal account and mobile application

The service for remote control and self-management of tariff plan settings, paid and free subscriptions, as well as other auxiliary functions, is considered one of the most accessible and easiest resources to obtain informational assistance.

In MTS, the subscriber’s personal account is available at a single address on the Internet: mts.ru; for authorization, you need to enter your phone number and password. Immediately after logging in, access to the subscriber number settings is available.

The My MTS application is a telephone version of the account, contains similar functions and is designed in the same style. Full functionality will also be available after downloading, installing and entering your login/password.

Technical support for corporate clients

Legal entities are an opportunity to be served by a company on more favorable terms. And most companies have entered into an agreement with the represented organization. Individual entrepreneurs and legal entities can receive advice via a dedicated line, which will not make them wait in line.

Corporate clients have the right to receive highly qualified advice also on a separate resource in the participant’s personal account. Additionally, a line is allocated for them at the number 8800 250 0990 or the short combination 0990.

Corporate participants of the system have preferential and privileged terms of service. Accordingly, they are served first. All received requests are processed quickly. Contact can be either by phone using the number provided, or through a specialized chat.

Receiving advice through your personal account

Each MTS subscriber receives an account that allows them to independently view payment details, manage telecommunications services and connect additional services. Please log in before using your account. Enter your login (personal account number) and password issued after the conclusion of the agreement. Click the "Login" button.

Important! There are different versions of personal accounts for interactive and satellite television.

After logging in, open the contact page to write a letter. The advantage of using the account is filling in less personal data. Contact center staff can find out information about the user through the account.

Addresses of offices, sales and service centers

MGTS Repair Bureau is a structural unit of the provider responsible for technical support for subscribers. Equipment repairs are carried out by MGTS partner companies; the quality of service and the cost of repairing breakdowns may vary depending on the area, street or even house.

Moscow

Arbatsky: 119019, st. Novy Arbat, 2, metro station Arbatskaya;
Bagrationovsky: 121087, Bagrationovsky proezd, 18, building 1, Bagrationovskaya metro station;
Butovo: 117624, st. Skobelevskaya, 22, metro station Skobelevskaya Street;
Domodedovo: 115563, st. Shipilovskaya, 34, building 1, metro station Shipilovskaya or Domodedovskaya;
Water Stadium: 125212, Moscow, st. Admirala Makarov, 14;
Dubninsky: 127540, st. Dubninskaya, 12a, metro station Petrovsko-Razumovskaya;
Zhulebino: 109153, st. Generala Kuznetsova, 18, bldg. 1, metro station Zhulebino;
Zelenogradsky: 124575, Zelenograd, bldg. 928;
Izmailovo: 107207, Baikalskaya st., 35, metro station Shchelkovskaya;
Maryino: 109652, Lyublinskaya st., 169, bldg. 2 shopping center "Mariel", metro station Maryino;
Medvedkovo: 127282, st. Shirokaya 12a, Medvedkovo metro station;
Novogireevo: 111531, st. Sayanskaya, 7, Novogireevo metro station;
Novocheremushkinsky: 117418, st. Novocheremushkinskaya, 65, bldg. 1, metro station New Cheryomushki;
Ordynka: 119017, Moscow, st. Bolshaya Ordynka, 25, Tretyakovskaya metro station;
Ostankino: 129226, st. Dokukina, 4, metro station VDNH;
Perovo: 111141, Zeleny prosp., 7, metro station Perovo;
Petrovsky: 125319, st. Chernyakhovskogo, 18, metro Airport;
Preobrazhensky: 107076, st. Elektrozavodskaya, 58, metro station Preobrazhenskaya Square;
Solntsevo: 119634, Borovskoe highway, 43, metro station RUmyantsevo;
Textile workers: 109129, 8th st. Tekstilshchikov, 8, metro station Tekstilshchiki;
Vernadsky Avenue: 117331, prosp. Vernadskogo, 21, bldg. 3, m. University;
Timiryazevsky: 127322, st. Yablochkova, 19A, Timiryazevskaya metro station;
Tushinsky: 123362, st. Tushinskaya, 11, bldg. 3., metro station Tushinskaya;
Rublevsky: 121609, Osenny Boulevard, 4, Krylatskoye metro station;
Tsaritsyno: 115470, Klenovy Boulevard, 3, building 1, metro station Kolomenskaya;
Chertanovo: 117525, st. Chertanovskaya, 23a, metro station Yuzhnaya.

Moscow region

Balashikha: 143900 Balashikha, Lenin Avenue, building 75, office 1;
Bronnitsy: 140170, Moscow region, Bronnitsy, st. Sovetskaya, 69 (MTS pavilion on the territory of the shopping complex);
Zhukovsky: 140180, Moscow region, Zhukovsky, st. Gagarina, 85B (in the MTS office);
Krasnogorsk: 143406, Moscow region, Krasnogorsk, Zheleznodorozhny lane, 1, bldg. 3 (at the MTS office);
Lobnya: 141730, Moscow region, Lobnya, st. Lenina, 19, bldg. 1;
Ramenskoye: 140105, Moscow region, Ramenskoye, st. Sovetskaya, 1B, AGAT shopping center (MTS office);
Sergiev Posad: 141313, Moscow region, Sergiev Posad, st. Voznesenskaya, 46;
Chekhov: 142300, Moscow region, Chekhov, st. Chekhova, 2, building 1 (TC “Darina”).

What questions can be resolved in the MTS help desk?

By calling the MTS contact center, you, with the help of a support specialist, can receive both advice and certain services.

MTS call center services (only for individuals):

block your phone for a certain time
change MTS tariff without changing number
issuance of PIN code and PACK code
changing your phone number
connecting or disabling certain Mobile TeleSystems services
technical support for other MTS services - Internet, television and others.

MTS help desk specialists will give you advice on the following issues:

details of tariff plans, including yours
ways to pay for services
get a detailed summary of your conversations
disconnecting or connecting numbers
about debiting funds (money) from your MTS account
about splitting or merging your personal accounts