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All about Beeline mobile communications
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Questions and answers
Author Alena Alekseeva Reading time 3 min Views 552 Published 02/14/2020
This option will come in handy when a subscriber needs to make an urgent call, but his personal account balance is zero. At the same time, there is no possibility to top up your account through an ATM or terminal. You just need to use this service for the balance to become positive again. The required funds will be provided by Beeline and they will be credited to the subscriber as a debt. The amount provided on credit will be calculated based on the subscriber's average expenses over the previous 90 days.
This service is provided in a matter of minutes. The subscriber can use it even with a negative balance. But only if its negative value does not exceed 70 rubles. You will need to return the funds in the next 3 days by crediting the necessary funds to the phone number. It should be borne in mind that in addition to the debt itself, a commission for the service provided must also be repaid. If this does not happen, the mobile operator will block the subscriber’s number until the debt obligations under the provided option are repaid.
How to get the “Promised payment” on Beeline with a minus?
Before taking the “Promised Payment” when there is a minus, you need to clarify how much money you can borrow from the television system. Information can be easily obtained by sending a USSD request *141*7#.
After sending the command, an SMS will be sent to your phone informing you about the availability of the function for your SIM card, and the cash equivalent that you can borrow from the operator. The message will also indicate the time period during which the debt will need to be repaid.
General terms of use and available programs
You can receive a trust payment for Internet services from the Beeline provider for a limited period (7 days) or indefinitely (as a rule, this means one full month of using the services) . The conditions for receiving payment in any of these cases will be the same. So, the following circumstances must exist:
- home Internet must be provided by a provider on unlimited terms;
- absence of an amount on the client’s personal balance sufficient to fully pay for the services received;
- the time of the payment request should not be later than one calendar month from the moment the debt arose, and also should not be earlier than 7 days before the payment is written off.
A trust payment represents the removal of all restrictions on the possibility of using an online connection, or the crediting of an amount sufficient for the subscription fee to the client’s personal account.
Important! You can receive such assistance from Beeline only for one week, that is, the loan amount must be repaid before the expiration of seven days. And there is also a limitation for new users, who can take out a loan for only one day.
Conditions for providing the promised payment
The activation cost is 15 rubles (one-time, with each service request). There is no subscription fee. The accrued amount is available for three days; after this time, the amount borrowed on Beeline will be automatically debited from your personal account. You can repay the promised payment ahead of schedule, and you will be able to immediately borrow on Beeline again.
Other conditions:
- the balance of funds in the subscriber's account must not exceed acceptable limits
- Average monthly expenses for the last 3 months must be more than 50 rubles
- Subscriber number service period is more than 2 months
Beeline loan amounts
In Beeline, credit of trust involves the ability to “borrow” a certain amount, which must be returned in three days or less. This is very convenient if you need to make an urgent call when the balance has reached zero. The refund occurs through a regular replenishment, while the company itself will write off the client’s debt. If the account does not have the required amount, the phone is blocked. When replenishing an amount less than the debt, this part is withdrawn and another payment must be made.
In Beeline, you can connect a credit of trust with one request
User Requirements
To take advantage of the loan, you need to meet some requirements:
- Cooperate with Beeline for at least 2 months;
- Spend more than 50 rubles in previous months;
- Don't "go into the red." However, for each request there is an obligation regarding the balance.
Command to request
The command *141# helps to request credit on Beeline. It is worth knowing that there is no possibility for the client to request any amount. Each person is assigned a limit, which depends on the frequency of spending. You can find out your parameter by command *141*7#. The available size will be displayed on the screen. For example, the minimum you can ask for as a loan is 50 rubles. This is possible with a balance of 30 rubles or more and with average costs of up to 100 rubles.
Factors influencing the loan amount
If the client spends more, then the limit for him shifts:
- 80 rubles: if expenses are in the range of 100-1000 rubles.
- 100 rubles: 1-1.5 thousand rubles.
- 200 rubles: 1.5-3 thousand rubles.
You can make a request when your balance reaches 60 rubles. Clients who spend over 3 thousand rubles, even when the balance decreases to 90 rubles, have the opportunity to request a loan of 450 rubles.
When you are in roaming, the amounts increase. So, having spent the same amount up to 100 rubles, but outside the country, the client can request up to 80 rubles. When spending up to 1 thousand rubles – 150 rubles. And if expenses exceed 1.5 thousand rubles, the maximum amount of 450 rubles is immediately available.
It’s very easy to gain trust in Beeline, just type a certain command
Available amount of trust payment for a Beeline subscriber
“Trust payment” when the subscriber is in his home region
This information is provided when requesting the following command *141*7# “call”. The table below shows the relevant data:
Average monthly costs for telephone services over the last three months | "Trust payment" | Fee for using the service |
50-70 RUR | 30 rub. | For free |
70-400 rub. | 100 rub. | 20 rub. |
400-700 rub. | 200 rub. | 30 rub. |
700-1000 rub. | 250 rub. | 40 rub. |
From 1000 rub. and higher | 500 rub. | 50 rub. |
“Trust payment” when the subscriber is in international roaming
For a subscriber with a tariff plan that provides for the subscription fee to be charged daily, or provides for its complete absence:
Average monthly costs for telephone services over the last three months | "Trust payment" | Fee for using the service |
100-400 rub. | 200 rub. | 30 rub. |
From 400 rub. and higher | 500 rub. | 50 rub. |
Conditions for using the option
A “trust payment” for home Internet from the Beeline operator is provided for a week or for an unlimited period (the latter, as a rule, means thirty days of using the service). Payment is provided under the same conditions, regardless of the chosen option.
The user must take into account the following circumstances:
- Beeline provides unlimited home Internet service;
- the client’s personal account should not have an amount sufficient to pay for the services provided;
- The time for sending an application to receive a “Trust payment” is no later than a month from the date the debt appears and no earlier than a week before the payment is written off.
This service from Beeline helps eliminate restrictions and provides the opportunity to use home Internet by adding enough credit funds to the client balance to make a payment.
Beeline allows customers to order the option for only seven days. At the end of the period, the debt must be eliminated. The company has set a restriction for people who have only recently become its clients and want to activate the described function - a loan is available to them only for one day.
“Trust payment” for home Internet
For subscribers of family tariffs with home Internet, the promised payment is available in 2 options:
- the amount of subscription fee for 1 calendar month + 1 rub.;
- the amount of subscription fee for 1 month + 1 rub. + payment for access of additional numbers to the package (if paid services are connected that allow you to share traffic with family and friends).
Subscribers have access to their home Internet.
Beeline clients who share traffic with other accounts are provided with the option under the following conditions:
Subscription fee, rub. | Amount of promised payment, rub. | Cost of providing the service, rub. |
400 | 401 | 30 |
1500 | 1501 | 135 |
If there are no other numbers in the package, then the amount of the “Trust payment” and the price for its provision are as follows:
Subscription fee, rub. | Fee for connecting additional accounts, rub. | Possible replenishment amount with a zero balance, rub. | Option activation cost, rub. |
400 | 200 | 601 | 30 |
1500 | 200 | 1701 | 135 |
To use the service, there must be no more than 1 week left before the end of the payment period.
Under what conditions is it provided?
The service for home Internet users from Beeline is available to those subscribers who previously had access to the network (that is, they have not just activated a SIM card, but have already used it in the past and topped up their account).
Other conditions:
- the contract is in the “Active” status;
- the subscription fee is charged once a month;
- there is no debt on the previous loan.
When the option is activated, any account replenishment will be used to pay off the existing debt. The subscriber will have 7 days to repay the debt.
How to get
Payment for home Internet with a negative balance can be ordered in the “Personal Account” and by calling the hotline. “Auto-trust payment” is activated in the “Agreement” - “Balance replenishment” tab.
Service provision
You must pay for communication services on time to avoid SIM card blocking and debt formation. If the user does not have the opportunity to replenish his personal account, then the “Trust payment” function becomes beneficial for him. After connecting it, calls, sending SMS, and mobile Internet will become available even with a zero balance.
According to the terms of the provision, the consumer receives a loan for a set amount and a certain number of days. These parameters depend on the activity of the user himself and his monthly costs for cellular communications.
Please note the following restrictions before connecting:
- To take advantage of the option and receive financial assistance, you must be a Beeline customer for at least two months. Otherwise, activation will be denied.
- Your mobile communications expenses over the past 3 months must exceed 50 rubles. For owners of tariff plans with a subscription fee, expenses must exceed 200 rubles.
- The validity period of the “Promised Payment” is limited. After three days, the option will be automatically canceled.
- The total amount accrued within depends on activity and communication expenses over the last three months.
- Users and owners of tariff plans with a postpaid payment system will not be able to activate the function.
- Money will be debited from the user’s balance automatically, three days after connection or when replenishing the account.
- The offer is available not only in your home region, but also in roaming conditions.
Before you take money, you should keep in mind that activation of the option is paid. The cost depends on your expenses, activity and subscription fee.
How to top up your balance
After the three-day period, the service will be automatically disconnected and a negative amount may appear on the account. The funds you spent, as well as the connection fee, will be debited from your personal account.
To pay, the subscriber can use any available method:
- Pay off the debt on the official Beeline portal or in the user’s personal account.
- Contact any provider service department.
- Use a terminal or ATM.
In order for the balance to become positive, you need to transfer an amount to it that will cover the costs, taking into account the activation fee.
Conditions, connection features and cost
To borrow money to pay for a home Internet connection, there is a set of rules. The service is paid, you can receive it subject to the terms of provision:
- The user has been a client of the Beeline company for 2 months or more.
- Expenses over the last 90 days exceed 50 rubles.
- Regular customers are allowed to take an amount equal to the monthly debit. That is, if the experience exceeds 3 months, and the monthly costs are more than 200 rubles.
- If the subscriber has an unlimited tariff.
- There are no debts.
- No more than a week remains before the write-off date or no more than a month has passed since the end of the reporting period.
- The client undertakes to close the debt within 7 days.
- New users are provided with a trust loan for exactly one day.
We recommend: How to transfer minutes and Internet to another subscriber
The cost of the option depends on the amount required for replenishment.
- Beeline trust payment: how to borrow from a provider
Sum | Cost, rub. |
Up to 200 | 15 |
Up to 700 | 30 |
From 700 | From 40 |
Connection is available online. The debt will be closed in 3 days after the funds are transferred to the balance.
Connection
Activation is carried out through the Beeline virtual resource. Before confirming your application, you should carefully study the terms of debt repayment. Step-by-step instruction:
- Visit the official Beeline website.
- Go to your web account.
- Enter the “Services” section.
- Select the “Trust payment” option.
- Enter the required amount.
You can also connect the option through the My Beeline application or through the support service if the subscriber cannot log into the network. Hotline phone number: 8-800-700-06-11.
An “Autopay” option is provided to ensure you always have an active Internet connection. It is easy to activate through the website or application.
When you can’t use the Beeline service
Payment for Internet tariffs for home use in Beeline can be postpaid and prepaid. Not everyone has the opportunity to receive deferred payment. Restrictions:
- the option is not available to users who pay for the Internet after using it;
- when there is debt for the previous month;
- if it has already been activated and has not yet been closed.
If it is necessary to deposit funds exceeding the amount debited per month, the provision of the service will be denied.
Connection methods
To connect, you can use several options.
Sending a USSD request
The option is activated using the USSD command *141# . To find out the available payment amount, you must first send a request *141*7# .
Using the Personal Account functionality
Online self-service service Beeline Personal Account has wide functionality for changing number settings.
By going to the main menu of the service, you need to activate the “Service Management” section, select “Trust Payment” from the list and click the “Connect” button. Despite the fact that the interface of the client environment is constantly changing, all menu item labels retain their intended meaning.
Using the Trust Payment web page
After going to the service page, you must click the “To connect” button, indicate your subscriber number in the form that opens and confirm the completed actions by activating the “Get service activation code” option. An SMS message with a code and further instructions will be sent to your phone.
Call to the Beeline call center
This is not the most convenient, but reliable way to connect the “Trust payment” option. To contact a provider specialist, you need to dial the service number 0611 from your phone. The inconvenience of calling the Beeline customer service center is due to frequent long waits for a connection with an operator.
There are no funds on your balance, but you need to be in touch?
Autopay;
Trust payment;
Autotrust payment;
Call me;
Top up my account;
The call is at the expense of the interlocutor; they allow you to send a free request to another cell number asking for payment.
There is no need to activate it at all. Do not turn off your phone, and you will be able to receive incoming calls from any phone, receive SMS, use Caller ID, Call Waiting.
How to take a trust payment on Beeline
For the convenience of customers, the operator has provided several options for connecting the option. Situations are different. It happens that a subscriber is unable to access the Internet. It happens that he is in a place where he has poor communication. Therefore, there are several options for all occasions.
How to take a trust payment on Beeline:
- If you have access to the Internet. In this case, the operation is performed in the client’s personal account, which can be entered from the company’s official website. If your account is not registered, it is better to do so, you can find many useful options there. Go to your account, find the Service Management tab, and connect there.
- Dial *141# on your phone and press the call button. After this, the account is automatically replenished with the amount available to you.
When considering the question of how to take the promised payment on Beeline, one cannot help but mention the possibility of connecting the option by phone. That is, you can call the operator’s hotline at 0611 and ask to borrow money. But this method is inconvenient because you still need to get through to the operators. This is a big problem for many citizens: sometimes calls take half an hour, so it is much easier to send a USSD request or complete the procedure in your personal account.
Features of interaction regarding the service
Thus, you can connect a credit of trust to Beeline with one request. In this case, you can first clarify your capabilities. If the service is in demand, you should check your limit before each request. It will increase in proportion to the growth in communication costs.
Procedure algorithm
The procedure follows the following algorithm:
- Request via ussd command the required amount.
- 15 rubles are withdrawn from the account - a one-time payment for the opportunity to borrow money.
- The ordered size will be credited to your account. On average - up to several minutes.
- You must deposit money to your phone within 3 days.
- 3 days after the order, the amount equal to the loan is written off.
- If there is no balance, the phone is blocked.
You can unblock the account by replenishing the loan, taking into account the write-off of the loan.
Disabling the service
If you want not to use the Beeline Credit of Trust service, number 0611 will help you completely deactivate it. This option is preferred by a category of citizens who do not recognize lending in principle. Deactivation is often ordered for children or teenagers so that they learn to manage their available funds and not “get into debt.” But there is always the opportunity to return the function by visiting the office with your documents.
In Beeline, credit of trust implies the possibility of borrowing from the operator
It is worth remembering that if you do not send a request, the service is free. But the user has the opportunity to use the loan if he finds himself in an emergency situation.
How to take the promised payment on Beeline: conditions for receiving
To receive a trust payment there are differences for subscribers. It all depends on the tariff plan. If your tariff is with or without a daily subscription fee, then the conditions will be as follows:
- be a Beeline client for more than 60 days;
- over the last 3 months you have spent more than 50 rubles on communications;
- the amount of payment will depend on the average cost of communication services for 90 days and will range from 30 to 500 rubles;
- the interest rate for receiving the promised payment depends on the amount the subscriber takes.
For the owner of tariffs for a tablet, the conditions are slightly different. At the same time, there is an exception for owners of the “#EVERYTHING.Tablet” tariff. The above conditions apply to them. For other tablet tariffs:
- at least two months from the date of conclusion of the contract with the provider;
- the upper limit when receiving a loan is 300 rubles;
- For a refund after 3 days, the amount issued plus a commission of 25 rubles is due.
Subscribers using the modem tariff, you need to be a Beeline client for more than 3 months, the maximum amount of the available trust payment is from 300 to 750 rubles for 3 days with a service fee from 25 to 45 rubles, depending on the tariff plan.
For tariffs with a monthly subscription fee, the conditions are the same as for daily subscriptions. However, if you have a postpaid payment system, or are connected to the “Always Connected” tariff plan, you will not be able to activate the promised payment.
FAQ
Use it and each time your balance decreases, you will be credited with an amount for a temporary period. If you need a one-time temporary accrual, use another one. Detailed information about these and others, “Live Zero”, “Call at the expense of the interlocutor”, “Call me”) is in the section Mobile communications / Services / Opportunities at zero.
does not require preliminary connection. Make a free request *141#, and you will be credited with an amount for temporary use.
The service is paid - details on the “Trust payment” page.
More details: 064012 (free call). Find out the amount of the trust payment - *141*7#
cannot be connected if:
- you are a legal entity;
- your tariff assumes postpaid services;
- your number was connected less than 2 months ago;
- Balance below -30 rubles
- On a home network, the balance is more than 30-90 rubles (depending on the cost of communication services);
- In roaming, the balance is more than 30-150 rubles (depending on the cost of communication services);
- your number is blocked;
- you forbade.
To find out how much “Trust payment” is available to you, dial *141*7#.
To ask for a call back to your number, just send the command: *144*number of the subscriber to whom the request is addressed #. You can send a request to call to any number of a Russian operator (except for the Republic of Crimea and Sevastopol). does not require connection or additional configuration.
“Call me” - maximum 10 requests per day, “Top up my account” - maximum 5 requests per day. Information: 064012.
Yes. We have . Even if you don’t have enough funds in your account, you can call your friends and family at any time. The service does not require connection and is provided free of charge to all subscribers of the prepaid payment system.
How to activate automatic promised payment on Beeline?
The operator has provided for such a situation for the subscriber when the money on the phone number runs out, and the user does not have time to activate the “trust payment”. In such cases, the mobile operator will automatically top up the balance if the amount of funds is below 50 rubles. Using this service will not cause any difficulties for the user. All other parameters are similar to “trust payment”.
- The option is activated using the USSD command *141*11# “call”.
- Disabled when performing a USSD request *141*10# “call”.
- The amount of funds provided is requested via the command: *141*9# “call”.
Automatic DP Beeline
When communicating with friends and family over the phone, time flies. Sometimes the subscriber forgets that he needs to top up his balance. For those who constantly need to stay in touch, the Russian operator Beeline provides an automatic loan. You can enable (or disable) the function from the operator by calling 0611 or in a communication salon. This “trick” is convenient in that every time the balance is low (less than 60 rubles), the account will be replenished by the operator.
Important! The disadvantage of this method is that for each automatic replenishment of the balance you will withdraw 15 rubles. Just like with a regular trust payment, 7 days will be specifically allocated to repay the loan and 3 days to use the funds received.
How to pay off debt
Debt closure terms offer repayment in installments or a lump sum payment. It is important to know that when you deposit funds, the debt will be written off first. Only after complete closure, the money will be distributed to pay for the current month. Beeline has also developed “Auto-Trust Payment”. It will be activated automatically when there is not enough money in the system to write off. This option will help you avoid debt formation. Connection is possible through the official portal or sales office.