Megafon support phone - how to call the hotline operator

Unlike other mobile operators from the Big Four, Megafon continues to pursue a flexible policy in providing assistance to its subscribers. At the same time, the company is actively implementing various intelligent systems, including those for processing text requests. But the availability of a “live” operator to provide background information remains at a high level. This article will tell you how to ask for help from Megafon and which number is best to call.

Call from another operator's number

You can call a MegaFon employee from the number of another operator. This is convenient if the user has several numbers and a device with a MegaFon SIM card is not at hand. But it is worth considering that you will have to pay for the outgoing call.

"Tele 2"

Hotline number: 8. You will be taken to an automated menu. If you were unable to solve the problem using a voice assistant, you can connect to a “live” operator.

"Beeline"

To call the MegaFon operator from a Beeline number, you need to dial 8. You will be connected to an answering machine, following the prompts of which you will solve the problem that has arisen.

"MTS"

The number to call MTS is 8. By following the instructions in the voice menu, you can find the answer to your question. If the problem cannot be solved, you need to wait to connect with a specialist.

Communicate directly with a “live” dispatcher

We will give several options on how to achieve this, and which one is best is up to you to decide, depending on the situation in which you find yourself.

On-net format

The unified information service for Megafon subscribers has a short number 0500 . Calls from any number registered on the network .

By typing this combination, the voice menu is automatically activated, in which you need to select an item that allows you to contact a real operator.

Video on the topic:

Scheme: urban – Megafon

Sometimes, due to the lack of a mobile connection, you have to resort to landline telephone services. For many regional centers of Russia, telephone numbers have been established where you can reach the company's operators.

Related material: SMS and online chat with a Megafon specialist

Types of Megafon service support.

Alas, for the city of Moscow and its region, it is not possible to connect in a similar way to the hotline of the cellular communication company Megafon, and subscribers living in this territory have to use the line of the Megafon unified help service.

We present to your attention some telephone numbers where you can call an operator from different regional centers:

Megafon also has a single helpline number for such cases - 8800 550 0500 . Calls to it from any operator are accepted free of charge .

Photos on the topic:

Single help desk phone number.

Saint Petersburg.

Bryansk.

Kursk

Tula.

Eagle.

Ryazan.

Telephone for corporate clients.

How to contact the operator through your Personal Account on the website:

Step 1.

Step 2.

Step 3. Enter the chat.

How to dial a “live” megaphone dispatcher from another operator?

Megafon's largest competitors are companies such as Tele2, Beeline and MTS. But they can also serve well if for some reason your SIM card is blocked, and the urgent need to talk to a hotline specialist to resolve problems forces you to resort to these operators.

An operator of any mobile communication company can call the call center helpline at +7-922-111-0500 . You can call this number even from abroad.

Telephone for telecom operators.

For calls from other phones to the company, a multi-line support phone number is also open at 8-800-550-0500 . This hotline is available for calls from all over the country 24 hours a day.

Related material: Megafon hotline contact number

Call while roaming

In order to make a call to the MegaFon operator in any city in the Russian Federation (intranet roaming), dial 0500 for MegaFon subscribers and 8 for other numbers.

For persons located on the territory of any foreign state, it is possible to solve problems that have arisen by calling +7.

The number must be dialed in international format, that is, the first characters must be +7. There is no charge for outgoing calls.

In some countries you can make calls to short numbers 0500 and 0555. You can find out the full list of countries on the official website. To contact the operator, you must follow the following instructions:

1. Dial 0500 or 0555.
2. Wait until the outgoing call is interrupted.
3. Receive an incoming call from the number +7 or +7 (free).

How does it work in practice?

I called myself on Megafon from the main number. Eva surprisingly turned out to be quite “alive”. She introduced herself, said that the number was currently unavailable, offered to introduce herself and leave a message to the owner of the number.

3 minutes after the call was made, Telegram received an audio recording of the call and its text transcript. The main number is recorded in the phone book, but in the transcript it was marked as “unknown”, and in the comment the bot indicated “possibly: a call from an acquaintance.”

How to order a call from an operator

offers its clients a new opportunity for personal communication with a call center operator - ordering a call back. To do this, you need to dial one of the commands - 0500 or 0555. Following the prompts of the electronic assistant, switch the telephone to tone mode and press the “1” key. The electronic assistant will take you to another section of the menu, where you need to press the “0” key. There is no need to wait for a response from the first available operator, just select the “Order a call back” option. All that remains is to wait for an incoming call from the call center.

The wait for a response can last 8–10 minutes, it all depends on how busy the specialists are.

Addition

As it turned out, Tinkoff has a Telephone Secretary Oleg, from whom Eva was apparently copied. Oleg, by the way, works with all operators.

Today, Eva is not available in all regions of Russia, but only in the Moscow region (only to selected subscribers in Moscow and the region). Megafon’s website also states that testing as part of the pilot project is free. This hints that the service may, in theory, be paid (although on the page describing the service it is written in capital letters that the service is provided free of charge, with no hidden fees or commissions at all). In general, we'll wait and see.

Consultation via SMS

Calling an operator is not always convenient, since sometimes you have to wait a long time for a specialist’s response. Therefore, it offers an alternative way to solve subscriber problems - SMS messages. Just send a message with a question to number 0500 and wait for an SMS with a response. If the problem cannot be resolved this way, a specialist will contact you.

Personal opinion

It seemed to me that the secretary turned out to be very realistic. By the way, if you don’t say anything, Eva will start the conversation herself: “Hello,” “I can’t hear you.” And she will do this without introducing herself. So, if you decide to connect Eve, then do not forget to warn your soulmate, otherwise... you never know. My tests almost ended in scandal.

The service is quite funny, it’s a pity there is no such thing on the main number, I would have tested it longer. Currently, Eva is provided free of charge, and this is a very compelling argument to use it. True, you shouldn’t forget that you need Telegram. By the way, any Telegram will do - for example, my messenger is registered to a different phone number. It's also worth remembering that connecting Eve automatically disables standard voicemail.

Online consultation

There are times when it is impossible to contact the call center, but the Internet works. In this situation, a specialist will advise you in your “Personal Account” on the official MegaFon website. In a small window on the right side of the screen, enter the question of interest.

offers subscribers various ways to communicate with the operator. Moreover, calls can be made even from numbers of other operators. If you can’t get through to the dispatcher, you should use alternative options: online consultation or SMS message.

Helpful 9

Essay on the topic: Me and Megafon! My acquaintance with Megafon took place a very long time ago, about 10 years ago. Then the telephone provider exhausted my son’s brains and I asked my daughter to sign up for a connection via cellular communication. This is how we got Megafon. I won’t say that it worked well or poorly, there was nothing to compare it with and the computers were weak. But the prices were reasonable and we got along. As always, problems came unexpectedly: only the seed got in, only the reins, Megafon suddenly became overnight, became a grabber, to put it very mildly.. For example, you chose a tariff and paid on the 10th 400 rubles per month for 15 GB. In this case, it should be noted that the month is not a calendar month, but simply a date in each month. And you chose these gigabytes of the number 7 next month. And what do you think is sending a megaphone? He simply says: “You brother, either wait until 10, or pay 150 rubles and I’ll arrange Internet for you.” But 150 rubles is half the tariff!!! I got caught once, twice, yes. My daughter moved to another city and I decided: “I’ll take care of everything, plus I’ll take more traffic.” Said and done. But here’s the catch: the money remains on the “daughter’s” SIM card. The solution is simple: I add to “my daughter’s” one so that I can work for another month, to “my” I put the full amount (I remember 600 rubles) with the activation one day before the “daughter’s” SIM card is turned off. We are looking forward to a joyful meeting!! Alas and ah, instead of an old acquaintance, a young Megafon comes, refusing nothing. He doesn’t deny anything, only to himself…..Remember how much I paid? From memory: 600 rubles, So the new, energetic Megafon works for about 10 minutes, then the connection breaks and asks you to pay... yes I will give (this is such music)... 1000 rubles!!!! My eyes widen: For what?!?! Logic developed over the years says that this is some kind of mistake, maybe your brother caught the virus and installed Kaspersky, the bastard missed it? Maybe I signed up for a porn site by accident? So let's figure it out and restore everything in the salon. Blessed, he did not yet know all the capabilities of the rosy-cheeked Megaphone... In the nearest salon they explained to the naive that: 1. There is a dangerous virus, and there is no entry on the playful site 2. The tariff option is not activated. 3. The money was written off 4. They couldn’t demand 1000 rubles from you. At the same time, the manager’s eyes roll round. Summary: “Wait, the standard correction period is 5 days” And further “We ask...sorry...never...by accident...etc.” 5 days have passed The screensaver with 1000 rubles has not gone anywhere. I should show it to the manager, but I’m afraid my eyes will pop out of their sockets. There is no Internet, as you guessed. Soooo...the manager is local, let’s call higher up to “Support.” We dial and go through the voice menu.....here is a robot about tariffs,.....here is a robot about payment...and where is the operator??? There is none, only robots... Soooo... dial online in the chat on the website. Summary: blah...blah...sorry...blah blah...standard period is 10 days. But they told me 5... well, okay, okay, let's wait. Guess what happened after 10 days! Didn't you guess? Read above, only the period is longer. And so it happened in 2 weeks... and in a month... April 19 will be 2 months. During this time: they promised me, gave me instructions, talked about a O-O-O-Very complex problem, put 150 rubles into my account (but apparently someone took it before me)…. Final part: Gentlemen from Megafon, how can I put it mildly - weak in one part, WHEN WILL THE INTERNET BE AVAILABLE, WHEN WILL YOU FULFILL YOUR CONTRACTUAL OBLIGATIONS? I apparently won’t wait for this from you in this life because it seems very likely that the Young, Growing organism of Megafon is in great need of money and forgives everyone its debts... PS I ask you to send this letter “up”, so that they would be offended when they see this text on social networks — we need to prepare the audience for a meeting with the Strong, Growing, Young Megaphone!

Description of service

In order to use the mobile assistant, you will need to initially enable the option. You can then use a pair of service numbers, each responsible for a different service. Thus, customers can call 0575, which is open 24 hours a day. Using this number, subscribers can find out the following:

• Necessary addresses and telephone numbers of various organizations in your city.
• Exchange rates for today.
• Posters for various events.
• Schedule of trains and other transport companies.
• Phone codes for calls.
• Postal codes and more.

If the call is made by another phone number, namely 0538, then users can order services, for example:

1. Call a taxi.
2. Call a tow truck.
3. Call for delivery of culinary dishes (pizza, sushi, etc.).
4. Order flower delivery.
5. Use the services of insurance companies, notaries, security and other organizations.

All calls can be made even if the phone balance is negative.

The list of possible services is very large, in addition, the option can be used by clients of any tariff plans from the MegaFon operator. Also, clients can be individuals, legal entities or individual entrepreneurs.

Option cost

Clients can connect to this service absolutely free of charge. But to use the mobile assistant you will need to pay a subscription fee, which is charged every day. The subscription fee is 3 rubles/day. The service operates throughout the country.

Sending an SMS message to a service number

You can get an answer to your question via an SMS message sent to the short service number 0500.

1. Open the Messages section on your phone.
2. Create a new message.
3. In the “To” field, write “0500” (without quotes).
4. Write a question in the “Message text” field.

In a few minutes you will receive an answer. However, there is a small nuance in this method - it will not be a live operator who will communicate with you, but a virtual assistant who may not recognize some words or may not understand the meaning of your question. For example, if you ask him the question “How to check your balance?”, the answer will be an SMS message indicating the status of your balance at the moment, but not how to check the balance. Therefore, this method is not always appropriate, especially if you want to solve a non-standard problem.

Sending SMS within the Russian Federation is free. Sending SMS while roaming is determined by the cost of roaming services.

USSD commands Megafon

Contacting technical support through the mobile application

If you have the Megafon mobile application installed on your mobile phone, log in to it by entering your username and password. If you have forgotten your password, reset the old one and receive a new code via SMS by sending the combination from your phone: * 105 * 00 #.

On the main page of the application in the bottom line there will be 4 sections: “Home”, “Support”, “Salons”, “Settings”. Click on the word “Support” and you will have access to answers to frequently asked questions, as well as an online chat with support. By clicking on the second line “Chat with support”, a dialogue with an employee will open in a new window, in which it will be written “Hello! Please ask your question." Write your question in the line labeled “Enter a message” and a staff member will answer it shortly.

If you do not have a mobile application installed on your phone, you can download it from the AppStore or Google Play online store if you have access to the Internet. After downloading, open the application, enter your phone number and set a password, or use an existing password from your Personal Account.