For full interaction and control over the number, Megafon contacts will help you, including the official website and customer support number, which is available around the clock for each network subscriber. Guided by the useful information posted on this page, you can receive qualified support from specialists of the contact center of the mobile operator Megafon.
There are no people left in the modern world who do not have mobile communications. Middle-aged people, teenagers, pensioners and even children - everyone uses cellular communications! They use their mobile phones to conduct negotiations, make deals, read, follow the news - they do everything! And much of this would have been impossible without telecommunications companies, among which Megafon was one of the first to appear on the cellular communications market. But sometimes situations arise when it is necessary to ask questions to the cellular operator. We will tell you in detail how to do this in this article.
What is Megafon support service?
Megafon support service is a reference and information organization within the company, whose specially trained employees provide assistance to customers 24 hours a day, 7 days a week. You can contact the support service from any region of the country, including from abroad. There is no subscription fee for the call.
Important : Megafon is the largest cellular operator in Russia. Its clients are over 76 million subscribers, more than 30,000 employees work for the company. 20 years of experience. Our goals are to do everything to keep you connected!
The Megafon company provides all services for communications, SMS messages, the Internet, as well as mobile entertainment, including notifications about the weather, horoscope and much more. You can find out about special offers, tariffs, debts and everything else that concerns the relationship between the operator and the employee by calling the support service.
Communication with the operator via social networks
Since today almost every person has his own account on various social networks, using this option is not difficult.
Attention! Ask questions only in official groups of the cellular operator, because only there you will receive a competent answer from a company specialist.
You can see which social networks the Megafon team of specialists are on on the official website, as well as in the list below:
- Official group of PJSC "Megafon" VKontakte
- Official group of Megafon PJSC on Facebook
- Official group of Megafon PJSC on Instagram
- Official group of PJSC "Megafon" on Twitter
- Official group of PJSC "Megafon" in Odnoklassniki
- Official group of Megafon PJSC on YouTube
Communication between clients and company specialists through the listed groups is completely free.
Megafon hotline phone number from a mobile phone (within the network)
You can contact the company's support center from a mobile number by calling 8800 5500 500
To do this, the employee must dial the number and, after listening to the instructions of the robot operator, stay in touch.
Please note: you may be asked to stay in touch for quite a long time due to the large number of company subscribers. Just wait for the connection with the operator; you can even turn on the speakerphone for convenience. Calling support is free!
As soon as the call center specialist is free, you will be immediately connected to your mobile operator. Now you can ask your questions.
You can also call this number free of charge from your home phone or from any other company. For free!
Please note : the conversation with the operator is recorded! Please follow the rules of conduct.
Sending an SMS message to a service number
You can get an answer to your question via an SMS message sent to the short service number 0500.
- Open the Messages section on your phone.
- Create a new message.
- In the “To” field, write “0500” (without quotes).
- Write a question in the “Message text” field.
In a few minutes you will receive an answer. However, there is a small nuance in this method - it will not be a live operator who will communicate with you, but a virtual assistant who may not recognize some words or may not understand the meaning of your question. For example, if you ask him the question “How to check your balance?”, the answer will be an SMS message indicating the status of your balance at the moment, but not how to check the balance. Therefore, this method is not always appropriate, especially if you want to solve a non-standard problem.
Sending SMS within the Russian Federation is free. Sending SMS while roaming is determined by the cost of roaming services.
Megafon hotline from abroad
If you are calling the support service from abroad, the short numbers 0555 and 0500 will not work. In order to make a call to the company from roaming, you need to dial ±7 926 111 0500. This is an international hotline number. Calling it is also free, regardless of roaming, when calling from Megafon. When calling from other operators, the cost of the call is calculated according to the tariff of these operators for connecting to Russia.
If you are unable to reach the roaming number for quite a long time, then use alternative methods of communication with the company: the Internet, that is, the company’s website and social networks.
The simplest and most convenient means of gaining control over your number is Megafon’s personal account, which can be accessed through the official website using your login and password. This is truly the best that is offered to subscribers today.
How to contact a live Megafon operator?
To reach the Megafon operator, you need to have a telephone and a single number at hand - 0500 . All calls made are free. To connect with an employee, you need to wait for the voice menu. First of all, the virtual assistant gets in touch. It recognizes voice commands and answers questions. To communicate with a “live” call center employee, you need to wait until the virtual assistant finishes working or say “Contact an operator.”
Reference! You can contact the operator via a landline phone, Megafon or another operator.
How to make calls from any numbers? To achieve this goal, you need to dial the official number 8 800 55 00 500 . A company consultant will always answer you. In the Russian Federation, the call is free, no additional payments are required.
As mentioned above, you can also make a call from a landline phone. Employees accept calls from local landlines in some regions of Russia (for Moscow and the region there is no such number).
- Nizhny Novgorod and region - 8 8314 13 15 00.
- Tula and region.
- Vladimir and region.
Important! Similar numbers for other cities can be found on the official website or on the Internet.
How to call an operator if you are roaming
If you are in international roaming, for example, while staying in another country, then you also have the opportunity to directly contact the Megafon operator. To do this you need to dial a toll free number 70.
There are also two numbers for corporate clients in roaming mode: 05 55 and 05 00 . If you dial one of these two numbers, the call will be interrupted, but after a certain time a call center employee will contact you.
Reference! All incoming calls are free.
By SMS
To get a response from an experienced call center specialist, you can use SMS. Write a message and send it to 0500 . After a certain time you will receive an SMS response. But it is important to remember that only subscribers of the company can use this service.
Online consultation
Quite recently, an interesting feature from Megafon appeared - “online consultation”. With its help, you can solve many issues related to communications and services.
- To do this, just go to the official website of the company;
- on the right there is an open window where you can ask your question;
- within a few seconds a response comes from a company employee.
Video call
The best option for those who have a computer or laptop with a connected camera and microphone. To make a call, you need to go to the company’s official website, then to the “Support” section and click on the “Video communication” button. During the conversation, you describe your problem, the specialist will offer solutions and also tell you in detail about the benefits of the tariff.
Electronic message
There are times when the issue does not require an urgent solution, but it is not possible to reach the hotline. There is another interesting and useful way that helps you contact the operator.
On the website, go to the “Support” section and enter your data (full name, phone number, email address, etc.) in a special field. Then you describe the problem and wait for the consultant’s response. The message will be sent to your email address.
Tips to help you save time
If the questions do not require an immediate answer, then it is best to listen to the following tips. This:
- On weekends, the lines are always busy, so it is quite difficult to reach operators.
- On weekdays, specialists are more free, so don’t put off calling until the weekend.
- At the end and beginning of the month it is quite difficult to get through.
- It is best to call the operator in the evening or at night. This way you will spend less time waiting.
Other phones
For clients of the mobile operator, not only the megaphone hotline is available, but also other numbers. Among them:
On these pages you have the opportunity to participate in prize draws from Megafon by reposting and liking community posts.
In addition to the megaphone hotline, there is an email that customers of the mobile operator can write to. You can leave your review, wish or complaint about the work of staff in sales offices on the website in the “Write to us” section in the lower right corner of the page via the link megafon.ru/.
Enter your contact information, including your last name, first name and patronymic, as well as your phone number and your email. Also describe the problem that concerns you in a special window. A letter from the support service will be sent to the specified email. As a rule, specialists respond within an hour. Feedback is available to individuals and legal entities.
Personal Area
You can contact the support service through your personal account. You can find it by following the link lk.megafon.ru/supp…. On this website, the following options will be available to the Megafon client:
- ordering call details;
- replenish your account (yours or your loved ones);
- issue and activation of a digital card for purchases of goods and services;
- promised payment;
- auto payment;
- cashback.
Here you can find out your tariff, change the dial tone from your mobile phone, use the mega-disk and activate roaming.
Applications on Google Play and App Store
For the convenience of its customers, Megafon has created mobile applications for phones. Now you don’t need to go to the website or call the hotline. All information on the services and products of the mobile operator will be at your fingertips. Here you can enable or disable unnecessary options and top up your account. The mobile application also contains a list of current company promotions.
In the program, you can activate cashback, take the promised payment, enable the “Autopayment” service, and even issue a digital card to pay for goods. Download programs for iPhone from the link trk.mail.ru/c/sa…. For smartphones and tablets running on the Android platform, applications can be easily found at trk.mail.ru/c/uo….
How to call support from a landline phone
You can call Megafon operator from a landline number using a single hotline number: 8 800 550 05 00.
In Russia, calls will not cost the caller a penny. In Russian regions, additional customer support centers of the company may operate, calls to which are free only for Megafon subscribers in this region.
How to contact an operator directly without an answering machine
In order to call a live operator, you should use the voice menu of the service. To do this you need to call:
- 8;
- 0500.
After connecting, follow the service commands. The voice menu support system may change from time to time, but in any case it will lead to the goal if done correctly.
How can an operator help?
The Megafon helpline operator can:
- Provide information about your account status and recent debits.
- Tell us about current tariffs and active promotions.
- Disable or enable tariff options.
- Change the tariff plan at the user's request.
- Disable mobile subscriptions and set (also upon request) a ban on their connection.
- Temporarily block or, on the contrary, unblock a subscriber number.
- Check other numbers registered to the subscriber.
- Accept a complaint or gratitude.
- Connect a compensation package with minutes, Internet traffic or SMS, if you cannot otherwise reassure a client who is dissatisfied with some aspects of the company’s work.
- Help with Internet settings: either tell you step by step how to configure it manually, or offer to send automatic configurations.
- Recalculate funds if they were written off for subscriptions or services that the subscriber did not subscribe to.
- Name the addresses of offices where you can contact with more complex problems that arise for the user.
The operator will not be able to make an erroneous payment if you put the money in the wrong place, and will not be able to register a new SIM card for you or completely cancel the old one. The MNP procedure is performed exclusively in offices, although you can also submit an application online. Restoring a subscriber number or replacing a SIM card - all these services are provided exclusively in the office or company showroom.
Over the phone, to identify the subscriber, they may ask for your full name, registration, passport series or number, and a code word, if it was set during registration. By the way, you won’t be able to set a new code word or get a PUK code to unlock your SIM without visiting the salon with your passport: telephone identification is not enough to perform such actions under your contract. If the number was not registered in your name, you will have to first sign a power of attorney with the owner. For a call center this is not so important, but the possibilities are significantly limited.
USSD commands Megafon
| Promised payment | *106# |
| Friend's balance | *755# |
| Credit of trust | *138*1# |
| Mobile transfer | *133# |
| Call me | *144# |
| Pay for me | *143# |
| Personal Area | *105# |
| Set or change the password for your Personal Account | *105*00# |
| Mobile detailing | *512# |
| Charges for the current month | *100*1# |
| Accruals for last month | *100*4# |
| Live Balance | *134# |
| Check balance | *100# |
| Find out your number | *205# |
| Find out the tariff plan | *105*3# |
| Find out about connected mobile subscriptions | *505# |
| All about the number | *922# |
| Fire Department | 101 |
| Police | 101 |
| Ambulance | 103 |
| Gas service | 104 |
| Unified Rescue Service | 112 |
Why doesn't 3G and 4G Megafon work?
Separate access towers are responsible for the 3G and LTE (4G) networks. And if Megafon does not work today when using this particular coating, there are two most likely reasons for the phenomenon (in addition to equipment malfunction):
- absence of a subscriber in the coverage area;
- malfunctions in the operation of towers.
If you previously managed to use services on the territory successfully, the most likely reason is a technical failure of the coverage. In this case, information about the malfunction should be reported to the contact center or chat with a specialist.
How to call Megafon from Tele2, Beeline, MTS, Phoenix
Megafon provides the opportunity to resolve issues from phones of other operators. The federal hotline number is the same and does not change for calls from another operator.
To contact a call center specialist, from any mobile device you need to dial: 8 800 550 05 00.
Moreover, using a short number from SIM cards MTS, Tele2, Beeline, Phoenix, it is unrealistic to call Megafon’s subscriber service, so you should not waste time on such attempts.
Communication problems Megafon today
A lack of connection or poor quality is often likely due to problems with the network itself. In such cases, two reasons are most likely:
- carrying out preventive work (temporary in nature, as a rule, these works are notified in advance);
- infection of servers with a computer virus (in practice, this happened several times).
Nowadays, communication difficulties arise quite rarely. Sometimes during holidays (in particular, New Year's), they are caused by excessive network congestion. But the problem is also temporary and does not require a mandatory solution.
Why is Megafon not working today?
If a subscriber detects any problems in the network, there are likely to be several different reasons, depending on what type of failure occurred and in what category of communication. Conventionally, they can be divided into the following groups:
- Calls. In this case, it is possible for the user to be outside the network access area, that is, in areas where there is no operator coverage. There may also be technical failures of the device or the company itself.
- Internet. There is also likely a lack of coverage, a busy service, or internal problems with the global network.
- SMS. The instant messaging service may also fail. They are often associated with internal problems of the system, lack of messages in the package (applies to tariffs with a subscription fee), as well as funds on the balance.
In some cases, there may be difficulties using the company’s specialized services (television, official application, etc.). It is possible to solve communication problems with Megafon today 2021 yourself (in the settings) or with the help of company representatives in person or by calling the contact center.
Other ways to contact technical support
You can contact the customer service in other, no less popular ways.
Message to number 0500
If you send an SMS indicating the subject to the number 0500 , in the return notification the user will receive a comprehensive answer to his request. The only drawback of the service is the delay in the transmission of messages over the network.
Feedback form on the website
On the Megafon corporate resource in the personal account of an existing subscriber, you can use the feedback form, state the question in detail and send the appeal for consideration.
Letter by email
You can compose a letter on the Megafon website. You need to find the “Support” section, the “Contacts” tab, select “Write to us”. In the form that opens, describe the situation, indicate personal data and contact information.
The response will be sent to the specified email address within 24 hours.
Messengers and social networks
If the client is an active user of the social networks VKontakte, Odnoklassniki or Facebook, he can join the official Megafon group. Company representatives provide information and consulting assistance online.
via instant messaging. Viber is used as a messenger.
Visit to the salon
Some problems cannot be resolved online or over the phone, for example, you cannot replace a SIM card or enter into a written service agreement. In this case, the client needs to find the nearest Megafon mobile phone store and contact the manager. For convenience and comfortable use, the website contains a map with exact addresses of offices.
