How to call the MTS hotline and get through to a live operator? Toll free support number

How to call Tele2 operator from MTS

To quickly resolve any issue and receive advice, a Tele2 subscriber can call the personal support service - 611 for free. However, if you are already our subscriber, but your phone with a Tele2 SIM card is stolen or lost and you urgently need to block the SIM card, you can :

• call the local Tele2 hotline number;
• write to our online chat on the website;
• contact support in WhatsApp and Viber messengers;
• contact us on social networks.

Call the hotline

You can call our hotline from any operator. Check the numbers for each region on our website. It is listed at the bottom of the page. If you are in Moscow or the Moscow region, dial 1. In St. Petersburg and the Leningrad region, the current personal support service number is 8 (812) 989 00 22.

When making a call to 611 on the Tele2 network, the call will be free. But if you call from an MTS number, the call will be charged according to the MTS tariff plan.

You can contact Tele2 personal support service from abroad. In this case, you should call the number.

If you are interested in learning more about transferring your number from MTS to Tele2, we have a special number for this 8 800 555 06 11. Our operators will tell you everything about MNP, explain how to draw up an application for porting a number from MTS to Tele2 and will help answer questions related to this process.

A call to the number is free for all Russian numbers, be it a Tele2 number, another operator or a landline number, provided that you are not in international roaming.

Alternative methods of communication

Calling our hotline is not the only way to access our personal support service. You can contact our specialists via the Internet. In this case, it does not matter which operator you use to access the network. You will receive the help you need regardless of which communication option you choose.

The simplest thing is to write to the online chat on the website. Click on “Ask a question” and in the window that opens:

• indicate your name and contact phone number;
• or tell us about a problem you can’t figure out.

The online consultant will answer you as quickly as possible.

Many people find it more convenient to use instant messengers. Therefore, you can get support this way in WhatsApp and Viber.

Our specialists are also waiting for your questions on social networks. Choose the option that suits you best:

Call or write to us, whichever is more convenient for you. The operators will listen to you carefully, provide the necessary advice and help solve the problem.

What information should be provided to the support specialist?

If you require a routine consultation, there is no need to provide any personal information - just ask your question to the support operator. However, there are situations in which he will need data such as:

• last name, first name and patronymic;
• passport number or other identification document - you can use a code word instead if you have set one;

You will need this information if, for example, you want to:

• block or unlock Tele2 SIM card;
• change the tariff;
• find out how much money you have in your account and where it is being debited.

How to contact a Tele2 subscriber from an MTS number

There are no restrictions for calls to Tele2 subscribers from numbers of other operators. So that you, for example, can call your friend or colleague with a Tele2 SIM card from an MTS number, you just need to dial his phone number in format 8 [three-digit code] [seven-digit number]. For example,.

Internet tariffs

Advantageous packages for the Internet are a great way to keep abreast of all events and news while saving your finances.

Communication, web surfing, relaxation and solving work issues - all this makes the Internet possible in your communication device.

Favorable tariffs in Tolyatti are perfect for those users who cannot imagine their life without the World Wide Web.

Tariff plan “For laptop”

This offer will be the best option for modems and routers, helping to make using the Internet very cheap and as convenient as possible. For a moderate subscription fee, clients will receive:

• unlimited on all Internet resources;
• good speed - up to 4 Mbit/s;
• affordable prices for calls, calls and SMS.

The tariff was created with an emphasis on extremely convenient use of the Internet.

The subscription fee for the “For laptop” tariff is only 550 rubles/month .

For tablet

A unique tariff that allows you to set unlimited access to any of your most frequently used areas: social networks, calls, TV and video.

If you prefer any of the above when working with a tablet, then the “For Tablet” tariff plan from MTS was created for you.

The subscription fee for the “For Tablet” tariff is 350 rubles per month .

Smart device

The “Smart Device” tariff plan was developed for smart home, alarm and SMART clocks. Its main advantages include:

• 30 minutes of telephone calls for 30 days;
• 100 SMS;
• free internet - 200 megabytes.

Bonus minutes include both MTS numbers and any others in Togliatti. The “Smart Device” tariff will become a faithful assistant, providing everything you need from use.

The cost of the “Smart Device” tariff is only 790 rubles per year .

How to call the MTS operator?

If you have questions or any other problems related to the use of MTS communication services, subscribers call a special operator service. However, in our time, this service has been improved to such an extent that we can get an answer to any question that interests us or resolve the current situation without talking directly to a call center employee. There was an opinion that any problem can be solved without the help of an operator by listening to a ready-made information recording.

Of course, the autoinformer can give answers to many questions, but if special cases arise, the help of a real specialist is still needed.

How to call the MTS operator?

When trying to call the MTS call center, many subscribers have the impression that they are wasting their time. However, there are several options for how you can reach an operator. Although in this case the connection can take quite a long time. You can call the operator using several numbers.

1 Free short number 0890. Calls to this number are available to residents of Russia, Belarus, Uzbekistan and Ukraine who use MTS communication services. After calling this number and hearing the information reproduced automatically, to connect with the operator you need to press the number 2 on your phone, then 0. As a rule, unfortunately, the waiting time is about half an hour. You can also try pressing instead of the number 2, the number 5, and then 0, respectively. A connection should occur with the MTS operator.

2 Toll free number. Similar to calling 0890. You also need to press the number 2 and then 0 on your phone. Next, you will need to evaluate the work of MTS operators by pressing the number 1 or 0 and wait for the call center employee to respond.

3 Toll free number. This number is intended for communication with corporate clients only.

4 How to call the MTS operator? Another free number +7 495 766 01 66. Designed for international calls from roaming subscribers. Be careful: dialing is carried out only with the combination of numbers +7...

If you still were unable to contact the MTS operator, you can fill out the feedback form on the company’s official website, or enter your Personal Account, being able to independently understand the current situation. And if you have your passport with you, you can ask for help at any company office located near you. An employee will answer your question and help you understand your problem.

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How to reach an MTS operator - the most effective ways

Each subscriber sooner or later faces various problems using MTS cellular communications, for example, connecting/disconnecting services, details about the tariff or using the Internet, etc. It’s easier to call the MTS operator number, because the customer support service operates around the clock and calls to the MTS operator are free. That’s when a person begins to think about how to call the MTS operator directly.

How to reach MTS technical support quickly?

When purchasing a SIM, each new subscriber receives an envelope containing all the basic commands. Among them there is also the official telephone number of the operator - 0890 (relevant for MTS Russia users). Subscribers living in Belarus, the Russian Federation and Uzbekistan will be able to call from a mobile device.

After typing this combination, the person gets into the voice menu. If you want, you can try to find a solution to your problem yourself. How to proceed:

1. listen to information;
2. get to the desired section;
3. follow the assistant's prompts.

If the problem cannot be solved in this way, it is recommended to talk to a specialist. How to do it:

1. dial command 0890;
2. wait for the voice assistant to respond;
3. dial 2 or 5 alternately, then 0.

Then the connection will be made to the MTS operator; if he is free, he will respond quickly. If there are no free operators, you will have to wait for some time.

How to call an MTS operator from a landline phone

There is an additional MTS support phone number - 8 800 2500890. It is multi-channel. This gives you a chance to call the operator from mobile and wired devices.

Important! The toll-free number 88002500890 is active for landline and mobile phones of all operators except MTS. MTS support service is only available when calling 0890. But if you have a landline phone at hand, it is recommended to call the MTS operator using a multi-channel number.

To call a specialist from your home phone, you will have to follow certain steps.

1. Dial number 88002500890.
2. When you hear the automatic assistant, press key 1, then 0.
3. The voice assistant will ask you to evaluate the work of the MTS mobile operator; the numbers 1 and 0 are useful for this. You can press any of them.
4. Wait for the MTS hotline specialist to answer.

This way you will contact the MTS operator free of charge and quickly.

MTS corporate number and offers to organizations

Mobile TeleSystems subscribers are not only individuals, but also organizations. They are also recommended to know how to call an MTS operator from a mobile phone to a corporate number. Such users can call the MTS operator from a mobile phone free of charge to a single number 8 8002500990. The mobile operator MTS is ready to provide assistance 24 hours a day, any day of the week, including holidays.

In addition, MTS support hotline 88002500990 for corporate clients provides organizations with a variety of additional services, including:

• consolidation/transfer of options and finances among rooms;
• changing phone number/tariff plan;
• blocking/unblocking numbers on MTS by calling the support service;
• receiving financial documents in electronic form.

By dialing the MTS support service number, you now know how to call, at a convenient time, you have the opportunity to communicate with the operator about fixed-line services and leave a request to conclude an agreement for other services.

How to call an MTS operator from a mobile phone while roaming?

Situations are not excluded when a person travels outside the borders of his region and does not know which phone number to dial to contact technical support while roaming. In such a case, you can contact the operator from a mobile phone in several ways.

1. If the subscriber has not left the country, then you can call the help center at numbers 0890 and 88002500890, the conversation will be free.
2. If the client is located outside the Russian Federation, then technical support at MTS can be reached at +74957660166. No money is charged for the conversation.

Important! When outside the country, it is recommended to dial service center numbers in international format, that is, instead of 8, it is recommended to dial +7.

But, if a different telecom operator or a non-Russian landline phone is used to call the MTS contact center, then the call will have to be paid according to the tariff.

When in Crimea, many users are lost and do not know, having MTS, how to call their operator. It all depends on where you purchased the SIM card:

• if it was purchased in Crimea, then the same commands are used as for Russian subscribers, that is, 0890 and 88002500890. The call is free;
• Do you have a Ukrainian SIM card? This means being in Crimea means being in international roaming. Then your operator is MTS Ukraine, which you can contact by phone +38-050-508-1111. Any call to this number is chargeable.

If you are a client of MTS Ukraine, then you can call the contact center at 111, but you will still have to pay for the call.

Tariffs for individuals

Currently, the provider provides a wide range of contracts, which can be divided into two main groups - for individual and corporate clients. If you belong to the first category of people, then offers are available to you without a subscription fee, as well as on a package basis. We recommend making your choice based on personal preferences and wishes, because in the future this can have a positive impact on your financial condition and help you save money. Let's consider each representative separately to make it easier to make the final choice.

No monthly fee

The category of tariff plans differs in that billing occurs by the minute. You won’t have to pay a subscription fee every month, you won’t overpay for services and bulk sets of minutes and network traffic that you don’t need. Mobile communications are billed only for the actual consumption of paid resources.

Such offers are in high demand among citizens of retirement age or owners of outdated models of mobile devices. They do not need constant access to the network and use the phone only for its main purpose - making calls. At this time, only two contracts from this group are open for connection in the Samara region; they have a number of similar characteristics and restrictions:

1. If for three months you have not performed a single payment transaction, made no calls or sent SMS, then three rubles will be debited from your balance every day. After 182 days, the provider has the right to unilaterally block the phone number and terminate the service agreement.
2. All incoming calls from all cellular directions within the region of registration are not subject to tariffication. The condition is not valid when traveling within Russia in national and international roaming.
3. To activate contracts, you must pay a commission fee of 150 rubles. Funds are not debited if more than a month has passed since the last transfer.
4. The operator allows you to actively receive incoming calls and SMS even with a negative or zero balance for two months. After this, the phone number is blocked due to the accumulated debt.

Let's take a closer look at the features of cellular communication tariffication on a per-minute basis in Samara:

In the starter kit, all of the above offers come with additional optimization services that will help you save on mobile communications and improve your tariff plan. Let's take a closer look at them:

1. Everything is great. When you are in your home region, the option provides a 100% discount on all outgoing calls on the internal network, as well as a mobile Internet package of 100 megabytes per day. When traveling around Russia, a discount is available for calls to MTS contacts in the region of your current stay + 100 MB of traffic. Unspent balances are not transferred to the next billing period and are automatically canceled at the beginning of a new one. There is a charge of 6 rubles per day for use. To deactivate yourself, enter the USSD code *111*249*2#, to install *111*249*1#.
2. SMS Smart package. The function provides 10 SMS. As part of the promotion, the service works for 15 days free of charge, when the trial period comes to an end, a daily tariff of 5 rubles starts. It will be automatically disabled if less than 3 SMS have been sent in two weeks of use. To disable, enter the code *111*9009#. After the completion of the main quota, calculation takes place according to the basic conditions.

Let's consider the cost of outgoings to neighboring countries abroad:

Package offers

In this case, you will receive packages of free minutes, SMS and mobile traffic of a certain size and coverage area. They are perfect for owners of modern cell phones and tablet devices. To use tariff plans, you must pay a subscription fee at a fixed price each billing period. Funds are debited by default every month on the day of transition or activation of the contract, at the same time the data sets are updated. If at the time of the next payment there is not enough money on the balance to replenish, access to cellular services is blocked until the debt is compensated.

Currently, the following titles are open for activation in the Samara region:

Tariff

The subscription fee depends on the selected tariff plan configuration, like “My Unlimited”. After connecting, you will receive sets from 500 to 3000 minutes and SMS without territorial restrictions, as well as unlimited network traffic. Tariffing and pricing features:

1. After the established quota has been exhausted, sending SMS costs 2 rubles. in the region of registration and 2.8 rubles. nationally, internationally – 8 rubles.
2. Data transfer restrictions apply. The provider prohibits distributing traffic to other devices; when downloading from file-sharing services, the download speed is reduced to a minimum.
3. Options and their cost:

As you can see, the higher the subscription fee, the lower the costs for per-minute billing. You can change the volume of packages an unlimited number of times based on your personal needs, and the cost will be recalculated. To connect, enter the code *111*1115#.

My Smart

You can independently choose the required set sizes depending on your needs, as in the “MTS Smart Unlimited” contracts. There are the following variations and their costs:

Features of provision:

1. Get complete unlimited communication over the internal network.
2. After the end of the standard quota, one minute to numbers of other providers costs 3 rubles. in the registration area and 5 rubles. across Russia.
3. Sending SMS within Samara and throughout the country - 3 rubles. Shipping abroad costs 8 rubles.
4. To install the offer, enter the combination *111*3338#.

This is an ideal offer for users who are undecided about their needs.

Our Smart

The tariff plan allows you to share your package data with other consumers. After activation, you will receive 30 gigabytes of mobile Internet, 1500 minutes to all phones in your home region and MTS throughout the country, 1500 SMS within the registration area. There is a fixed fee of 700 rubles per month for use. You can distribute your sets to 5 devices at the same time. To do this, dial the combination *434*1#. In the menu that appears, enter the contact information of the recipients.

If the entire quota was used before the onset of a new billing period, per-minute billing starts:

1. Outgoing calls to telephone numbers of other providers in the region of registration are 2 rubles, throughout the country - 5 rubles.
2. Sending one SMS in your home region costs 2 rubles, in Russia – 2.8 rubles, in an international direction – 8 rubles.
3. If you have used up all the available traffic, there is an automatic renewal for 1 gigabyte for 150 rubles.

X

The tariff plan is suitable for subscribers who spend most of their time online, on entertainment portals and communication sites. The contract replaced the popular name “Hype”. As part of the provision you will receive:

1. 7 gigabytes of Internet traffic. After completion, an additional set is connected for 95 rubles for 500 megabytes.
2. 100 minutes for voice communication over the internal network in the region of registration and throughout the country, as well as for contacts of other companies in Samara. If you have exceeded the package, the cost of the call will be 2 rubles. at home and 5 r. beyond its limits.
3. 200 SMS in your home region. In addition to the established set in Samara 2 rubles, in Russia - 2.8 rubles, in the world - 8 rubles.
4. The subscription fee is 370 rubles per month. To activate the offer, use the USSD command *111*1010*1#.
5. The provider has identified a number of resources and sites where mobile traffic is not consumed from the package, including popular social networks, YouTube, online games, and instant messengers.

Tariff Smart

This is a classic offer from the provider, it provides an Internet package of 3 gigabytes, 300 minutes to all networks in the home area and MTS in Russia, 300 SMS, which are spent only within Samara, as well as unlimited communication within the network throughout the country. All this costs 250 rubles per month. If you did not manage to use up the standard quota during the billing period, then the balances are automatically transferred to the next one and added to the quota. To activate your tariff plan, enter the code *111*1024*1#. After exceeding the established limit of sets, the calculation is carried out as follows:

1. Outgoing calls to contacts of other providers in the region - 3 rubles, in Russia - 5 rubles.
2. Sending SMS within the Samara region - 2 rubles, outside of it - 3 rubles, internationally - 8 rubles.
3. After the end of the standard traffic quota, an automatic renewal occurs by 0.5 GB for 95 rubles. You can perform no more than 15 repetitions per month.

Smart Top

This is the maximum solution from the Smart line. After activation, you will receive 15 gigabytes of traffic to any resources on the World Wide Web, 1800 outgoing minutes and SMS without territorial restrictions. The monthly payment is 1150 rubles.

After exceeding the standard norm, unlimited voice communication over the internal network applies, and for other directions of cellular communication at home - 2 rubles, outside Samara - 5 rubles. The cost of SMS in the region of registration is 2 rubles, intercity – 2.8 rubles, abroad – 8 rubles. To set up a contract, use the USSD code *111*1026*1#.

Ultra

The contract is implemented for users who make a huge number of calls in all directions. For 1,700 rubles per month, you will receive 3,500 minutes and SMS without restrictions in the coverage area, as well as a network traffic package of 15 GB. All unused balances of packages are automatically transferred to the next tariff period and do not expire. After exceeding the call limit, one minute when communicating with a subscriber of another company costs 1 rub. at home and 3 r. around the country. SMS are priced at 0.5 rubles. in Samara and 1.95 rub. in the Russian Federation. In addition, receive personalized service from the operator. To start the name, enter the code *111*777*1#.

All of the listed tariff plans on a package basis participate in the promotion, within which the provider provides two months of free use of the MTS TV service. After which the subscription fee will be 150 rubles. per month. To activate, dial *990#.

For the Internet

If you need mainly data transfer, connect the following Internet offers: