Using the services of the Rostelecom provider is sometimes accompanied by situations when you need to contact the company’s specialists. This may be necessary when it is not possible to resolve the issue yourself, and the nearest branch is far away. You can ask technical support questions in different ways. About how to reach Rostelecom from a mobile phone, whether you will have to pay for such calls, and what to consider when calling in order to get the maximum benefit from the call.
Phones
Customer Service: 8-800-100-08-00
Call center of the public services portal: 8-800-100-70-10 Information about phone numbers: 8-388-990-91-11 | 8-3852-35-00-90 Information support: 8-140 Ordering conversations: 8-120 Receiving telegrams: 066 Information and reference service for mobile communication services: 8-3852-69-66-17 Automatic information services: 8-3852 -35-00-01 | 8-3852-35-00-08 | 8-3852-35-00-89 | 8-3852-35-00-04
Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Barnaul. Since it will be required in the following cases:
- If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
- If you have lost access to a particular service for unclear reasons;
- If technical advice is required related to current/connected offers from Rostelecom;
- If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.
Numbers you can call Rostelecom
Which number to call depends on the type of question you would like to ask. List of numbers of special customer service departments:
- General Rostelecom number for solving standard and most frequently asked questions and forwarding to the necessary departments ¾88001000800 or 88001811830;
- The number of professionals in system equipment settings who resolve issues related to problems in technical work, connecting and operating the Internet, television and telephone; there is a permanent opportunity to consult users ¾8800771811;
- Number of the sales department, which provides the necessary data on the operation of the operator and accepts all received applications for connecting services ¾ 88001000800;
- Helpline number, which provides information on all current tariffs and resolves incoming questions related to signing an agreement for connecting services or possible ways to solve problems ¾ 8800771800;
- Number of the department for notifying individuals and consumers, which provides data on current Rostelecom tariffs ¾ 88007073333;
- Department number for resolving issues related to the mobile network ¾8800301802;
- CDMA network customer support department number 88004500156 or 88004500159;
- Department number for resolving issues related to the Internet network¾ 88003001803;
- Department that receives and processes complaints and claims from subscribers ¾ 88003001817.
Employees of Rostelecom customer service departments are ready to answer your questions and solve any problems that arise, working efficiently and efficiently, regardless of the time of day.
Contact the Rostelecom office in Barnaul - when required
In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.
At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.
Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.
The page contains all addresses and phone numbers of Rostelecom in Barnaul. This information was taken from the official website of the provider.
Other ways to contact Rostelecom
In addition to the methods listed above, it is possible to establish contact with the operator’s employees through the company’s official website on the Internet. After visiting the official website, you must press the “Ask a Question” button.
Users of the company registered on its official website have the opportunity to contact through their personal account. To do this, go to your personal account and go to the “Write to support” section. In addition, subscribers using their personal account can independently connect and disconnect services and options, manage their balance, find out details of promotions carried out by the provider, and so on.
Please note that the operator’s employees process all requests received through the official website as quickly as possible. This allows you to quickly establish contact with the citizen who has applied and resolve the problem that has arisen.
By going to https://rt.ru/service/, you can check the support service numbers for your region. The service automatically determines the location and issues the required numbers to the applicant. It is also possible to set the location yourself.
Address
Sarov, st. Sovetskaya 3
Mon – Fri: 09:00 – 18:00, without a break
There is no sale of equipment at the office serving individuals. The offices should be contacted:
- If you want to apply to connect a new service (please note that this can be done online);
- To get a consultation;
- Pay for the service;
- Find out why, for example, the connected service does not work.
Termination of contracts and their conclusion also requires coming to the Rostelecom office.
Internet communication
An alternative to telephone mode is a home Internet connection. To contact Rostelecom technical support, you just need to go to the operator’s official page. At the bottom right there is an “Ask a Question” button. By clicking on it, you will go to a chat to contact a company specialist who will assist you in resolving the problematic issue. Using the “Personal Account”, you can receive a call back from the operator and regulate your account. Many people order new services this way. Here you can also pay your bill and much more.
How to view your number on Rostelecom
How to quickly contact support
For those users who are interested in how to call the Rostelecom operator from a mobile or landline phone, we will highlight the following numbers:
- 8 – single support number. You can dial from a mobile or landline phone. All calls are free, no matter what region of the country it comes from. However, you need to understand that due to the large flow of people wanting to know the answers to questions, it is quite possible that you will need to wait until the operator is free;
- 611 and 000 – for calls from a mobile phone. Applications are being accepted as usual. To make it easier for the Rostelecom operator to give quality advice, clearly formulate the question;
- 8-800-300-18-01 – a toll-free number for landline phone owners. Operators receive users around the clock;
- +70 – number to contact the support service for users located abroad. Traditionally, the call is free.
Cell phone owners can call number 156. There is a 24-hour reception.
Additional numbers to solve specific problems
It should be noted that Rostelecom has numbers for a specific problem. There are quite a lot of them, let’s highlight a few of the most popular:
- 8-800-707-18-11. If you have difficulties setting up or operating the equipment, then use this number. Here a specialist will provide truly high-quality professional assistance for free;
- 8-800-300-18-03. For subscribers who have problems with the Internet;
- 8-800-707-18-00. Find out about your account status, tariffs, services. You can leave a complaint about a bad operator.
Numbers by region
The company did not limit itself to the numbers provided; additional lines were created to communicate with the regions. You can find the phone number of the Rostelecom operator on the company’s official portal. If your location is not automatically determined, you will need to set it manually:
- There is a form to fill out in the upper right corner. In it we find the required region and city.
- Go to the “Help” section and select the “Contact Us” category. In it, open the “Phones” item, after loading the page, all current numbers for calls from a mobile phone and landline will become available.
The connection to the operator is much faster, individual numbers are less busy than general ones.
How to communicate with the Rostelecom operator?
Of course, when contacting technical support, we want to get the most complete answer to our question or solve the problem. However, whether this desire comes true depends largely on us. Below are a few things to consider.
Before the call:
- Before calling the Rostelecom operator, try to solve the problem yourself. Don't make unnecessary calls, because every call loads the line.
- Remember the contract number, name and brand of equipment and other data that the operator may need.
- Formulate in your mind or write down on paper the essence of the question or problem. Describe it as fully as possible for yourself.
- If you are irritated, calm down and be positive. This way the conversation will be much more successful.
During a conversation:
- Immediately introduce yourself and describe the essence of the question or problem.
- Take your time and listen carefully to the specialist. Answer the questions and follow his instructions. Remember, his goal is to help you resolve the issue as quickly as possible.
- Don't be irritated or rude. Be polite and you will achieve more.
- Don't bombard the operator with questions or hang up if he stops talking. To solve many problems, he needs to use a computer, and this takes time.
By following these simple tips, you will get an answer to your question quickly and without nerves.
Alternative methods of communication with the Rostelecom operator
It happens that the telephone line is too busy and you can’t get through. In this case, you can use other ways to contact Rostelecom technical support - a feedback form or your personal account. Now more details.
Feedback
The first thing you need to do is log into the Rostelecom website - https://rt.ru/. Next follow the instructions:
- Scroll to the end of the page. At the very bottom you will see the “our contacts” section.
- Below it there will be a “feedback” tab. Click on it.
- A feedback form opens where you need to provide your contact information and describe the essence of the problem or question. If necessary, you can even attach an explanatory picture or screenshot to the text.
- Double-check the entered data and click the “send” button.
- Expect a call from a specialist soon.
What questions are troubling?
You can get advice from a company specialist in real life. To do this, you need to contact your local Rostelecom branch. If the equipment does not work or there is no connection, then they will not help you here. All answers to technical questions are resolved at the local Rostelecom branch, or you can call the support service. Every day, millions of people from different parts of the country contact Rostelecom technical support. The most popular calls about:
- clarification of information on write-offs for the use of paid services;
- equipment setup;
- Internet speed;
- order additional services.
Rostelecom hotline
There are different options for contacting the Rostelecom operator: home phone, mobile communications, chat on the official website. You can reach here at any time of the day or night. Calls are made free of charge. It is worth noting that we call immediately, but the wait for an answer depends on the workload of the Rostelecom operator. Help can only be used on a first-come, first-served basis. The wait time on the phone can be a couple of seconds or 30 minutes.
Useful numbers for individuals
Since Rostelecom provides services throughout the Russian Federation, it has branches in all major cities. The situation with technical support is similar - each region has its own number where you can get information or solve your subscriber problems.
Rostelecom hotline number
At the same time, there are separate numbers for legal entities - offices and individuals - ordinary users.
Don't know the hotline number for your city or region? Then call the all-Russian
, it works for all cities, if anything happens, they will simply tell you a number to call those. support for your region.
For St. Petersburg there is a separate Rostelecom free helpline number -
for landline phones.
In the Moscow region. From a mobile phone you can dial 150, or get technical support by dialing the short number 118. For CDMA users - 156.
Using these numbers you can get general information, change the tariff, etc.:
- Find out the reason for crediting and debiting funds.
- Get information on errors that occur during connection.
- Find out why the Internet speed has decreased, the television does not show, there is no telephone connection, or this or that site does not load.
- Solve some problems with setting up various equipment.
- Order additional services.
What issues will the Rostelecom support service help you solve?
Operator Rostelecom is ready to provide all the necessary information on the following issues:
- Services, their connection or refusal.
- Registration and setup of your personal account.
- Equipment setup.
- Call a technician to solve technical problems.
The fastest way to resolve questions regarding various services is through the support service - changing the tariff, activating a new package.
Operators rarely provide quality assistance with technical problems. Basically, standard answers follow or an offer to fill out an application to call a specialist.
But they can also often refer a subscriber from one specialist to another if their issue is not resolved. As a result, a lot of time is wasted, but the problem still remains.
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