How to call the Rostelecom operator from a mobile phone for free

When using the services of the RTK communication provider, various questions or problems may arise that require a quick solution. For this purpose, the company has created a technical support service, which is available for communication around the clock. We'll tell you how to call the Rostelecom operator from a mobile phone, whether there are free options for communication, where to find the company's phone numbers, and whether there is an alternative to calls.

How to call the Rostelecom operator from a mobile phone

A call to technical support can be caused by various reasons. Using the services of a provider, sooner or later you may encounter some difficulties or the need to clarify information. Often requests to the contact center are received on the following topics:

• Clarification of terms of tariffs and services.
• Enable/disable additional options.
• Problems with Internet data transfer speed.
• Router problems.
• Calling repair specialists, etc.

Almost any question can be addressed to the company’s support service. Calls are accepted here around the clock, and calls are available in two options:

• From a landline number.
• From a mobile phone.

In other cities of the Tula region

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Is it possible to call Rostelecom from a mobile phone for free?

The operator has several telephone numbers that are assigned to hotlines in each individual region. A common single number is also provided. Calls from a mobile phone will be free in almost all cases:

1. When calling numbers starting with the numbers “8-800”. This does not depend on the region of Russia from which the call is made.
2. 24-hour short number “000”. The call will be free for Rostelecom cellular subscribers.
3. A single hotline number is 8-800-100-08-00. It’s worth calling it if you haven’t found a separate contact center phone number in your region.

Note! A call to a single number 8-800-100-08-00 from a mobile phone is free, as are calls to short numbers.

What to do if you lose your login and password?

The easiest way is to call technical support on the Rostelecom hotline , where you will be informed in detail. But you can figure it out yourself. To do this, follow our instructions below. If the user has forgotten the login information for his personal account, then re-registration will not be required. In this case, you need to request a password recovery and enter the required data in the window that appears. Also, the user does not need to register a new personal account for each personal account, since the account has the ability to link several contracts.

If you have any questions related to the recovery of lost data, you should contact RT technical support. Service staff are always ready to answer all questions.

How to set up a personal account?

After logging into the portal, you need to set up your personal account. To do this, you need to completely fill out the client’s profile, indicating in it all the necessary information, which may be useful in the future when connecting various services and contacting RT ru technical support.

Applications for smartphones and tablets Rostelecom

Download the app for iOS

Download the Android app

Rostelecom support phone numbers

The easiest way to find out support numbers is on the company’s official website. There are convenient search filters here that allow you to quickly get the information you need:

1. Go to the official resource at https://rt.ru/service/.
2. Select your location. The button to change it is located in the upper right corner of the page.
3. Select your region manually from the drop-down list.
4. The page will refresh and the phone numbers relevant to your region will appear at the top of the screen.

Often two numbers are displayed on the RTK page at once. They are marked with different inscriptions - connection and support. To speed up the resolution of your issue, call the one that corresponds to the direction of your request.

Information that can be obtained if necessary from the help desk

By contacting the operator's technical support, you have the right to receive information:

• about the performance of a particular service,
• setting up the subscriber's account,
• submit a request for line repair if damage to the network or equipment is detected.

You can also order, cancel services and tariffs for mobile communications, Internet, TV and entire service packages during a conversation with a Rostelecom employee.

The easiest way to resolve issues is to change tariffs, connect and disconnect paid services. If you call about mobile communications, then the main problem is the long wait for a connection with an operator.

After the user has contacted the operator, he can check the status of his account, find out about his tariff, change it if necessary, find out the nuances of promotions and the like. In general, get a little more detailed information about different services and tariffs than on the website or in the brochure. By the way, issues related to restoring the functionality of the Internet or TV are resolved quite quickly, which cannot but be noted.

Alternative options to contact the Rostelecom operator

It is not always possible to quickly reach the contact center. The line may be overloaded and you may have to wait too long for a response. In this situation, you can use an alternative to calls:

• Feedback. You can get to this section from the main page of the RTK website by scrolling down. After clicking on this item, a form will open where you should indicate your contacts and state the essence of the issue. The operator will call you back as soon as possible.
• Personal Area. If you have created a profile on the operator’s official website, then after logging into your account, follow the “Write to support” link. Ask your question and wait for an answer.

To get started, you can log into your personal account

There are several ways in which you can log into your personal account.

1. By phone number

If you have created a profile in your personal account and entered a phone number, you can log in to the portal using it as a login. The password will be the unique combination that was specified during registration.

2. By personal account number

You can log into the portal using the personal account number previously linked in the settings in your personal account.

3. Using social networks

You can also log into your personal account from your page on a social network, having previously given consent to the processing of personal data.

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