Motive is a Russian cellular operator, whose services are used by residents of several regions of the country - Yamalo-Nenets Autonomous Okrug, Khanty-Mansi Autonomous Okrug, Sverdlovsk and Kurgan Regions.
The company provides high-quality mobile communication services. An additional feature is a wide selection of tariff plans. Each subscriber is able to choose the appropriate option. Some customers will focus on the number of free minutes, while others will prefer to use the Internet. Motive has created an official website for subscribers, where tariff plans and other useful information are published. Some issues cannot be resolved on your own, so a technical support service is available. The hotline provides free customer support. Employees will help you find out the connected services, choose a favorable tariff, or complain about a problem (for example, poor quality of coverage).
How to send a message to the Motive operator?
In addition to the hotline, there are additional communication methods. They help you get help if there is no phone nearby. You can submit a question through the official website. Open the “Write to us” section. Then indicate your full name, email address, and a text message up to 2,000 characters long. Check the box next to the user agreement and click “Submit”. The issue will be immediately reviewed by contact center staff.
Feedback form.
The company does not have email. However, an additional communication option is provided - online chat. To write to the operator, click the round “+” button on the right of the page. A dialog box appears asking you to enter a name. Then write the text of the question and wait for the consultant’s response. Support staff usually respond within a few minutes. Voice chat is also available, requiring a headset.
Hotline phone number Motive
The phone number of the Motiv company contact center is 8-800-240-0000. Calls within Russia are made free of charge. A toll-free phone number is available even in Roaming. You can also call the company’s contact center from a landline phone. However, only residents of the Ural region can use the service free of charge.
Additionally, clients have access to a short number – 111. It can only be called from a mobile phone (Motive operator). The service is available in the Greater Urals. You can call the operator even if your account balance is zero.
Advanced users can make calls via WhatsApp/Viber. The telephone number of the Motiv company contact center is +7-953-603-70-33. This format of communication is usually preferred by active users of the messenger.
Hotline Motive Ekaterinburg and Sverdlovsk region
The contact center telephone number is valid throughout the country. Additionally, the company's clients can use regional numbers. Contacts for residents of the Sverdlovsk region:
You can call these numbers from a mobile or landline phone.
Support through your personal account Motive
https://lk.motivtelecom.ru/ - entrance to the operator’s account.
An account is provided for subscribers. To complete authorization, simply indicate your personal account number/phone number and password. Then open the “Technical Support” tab and fill out the empty form. Sending a request is done in a similar way. It is recommended to indicate all the details of the problem found so that consultants can resolve the issue in a timely manner without specifying the information.
Other methods of communication
On the company's official website, the main method of communication is online chat. It is located on the right side of the screen in the form of an orange circle with a plus sign in the center. If you click on it, a window with a filling form will appear. The user just needs to indicate his name and select a form of communication (SMS or voice chat). Online chat is available 24 hours a day. The user only needs to describe his problem and the operator will provide appropriate explanations on the services or tariffs of the Motiv company.
Voice chat looks like this:
The user needs to select the topic of the consultation from the drop-down list and enter the code from the image. Then press the “call” button. If the call is made from a computer, you need to connect a microphone and headphones. The contact center is open 24 hours a day. However, it is better to make calls during business hours - from 7 to 19.
You can also get advice or leave feedback about the company’s services through the feedback form. It is available in the contacts section. The user needs to indicate their full name, contact information, email and describe the essence of the problem. Then you should check the box indicating your consent to the processing of personal data and confirm that you are not a robot. After sending the message, the application number will be displayed.
The answer is usually given the next day after sending the request. Additionally, clients can contact one of the Motiv company branches. Their list can be found on the website of the mobile operator. Just go to the “Points of Sales” section. Then you need to select your region, city and area of residence. The system will show the addresses and opening hours of the company's branches.
Contacting support from roaming
When roaming, you should use a toll-free number, of course, if the subscriber is not a resident of the Perm Territory. After all, mobile communications are not provided for Perm residents, and as a result, there can be no roaming. Tariffing will not be carried out provided that the call is made from the territory of the country.
Another option for contacting support from roaming is the Internet. Next, we will tell you through which communication channels you can obtain the necessary information from the company’s specialists.
Please note that Internet use while roaming is charged differently than when you are in your home region. Thus, you should only use it if the required option is activated or if you have local Internet (wired or Wi-Fi).
On what issues will support not be able to help?
Technical support staff only answer questions related to the operator’s work. If a subscriber clarifies the tariffs for calls from other operators, then the contact center specialists will not be able to help him.
If a company client uses the LISA online service, then technical support staff will recommend that he study the relevant sections of the site. In their personal account, citizens have access to information about their account status, connected options, and current expenses. Entrance to it opens after registration.
How to write a claim?
Subscribers submit complaints in several ways:
- By hotline;
- Through the office;
- To a social network page;
- Via messenger.
To ensure your complaint is considered, please provide evidence. They are electronic files confirming the problem. Please fill out the application carefully. It should contain:
- Subscriber name;
- Contact details;
- Subject of the complaint;
- Detailed description of the problem.
Features of seeking help
There are many situations when you have to call a motive operator. Firstly, the subscriber decided to change the current tariff plan, but due to some difficulties, he was deprived of the opportunity to do this on his own. Secondly, having discovered that money from the account was surprisingly spent on the motive, a call to the operator will be practically guaranteed.
In addition, a number of additional situations often arise in which you need to make a call to contact an operator whose representatives are located within your city. What to remember?
First of all, your call will be recorded during communication. This is necessary for consideration of the appeal by employees of the relevant department, where they are ready to solve the problem.
Before calling the operator on motive, remember the confidentiality of personal data - the data is not transferred to the possession of third parties and cannot be used by the company for personal purposes.
The support service itself knows this very well, so if a situation arises where the conversation should be recorded, the client is necessarily notified of this need.
Motive: contract for 3 million rubles
The company is holding a competition among its subscribers. It is about finding the most “ordinary” person. Anyone can participate. All regulations for this competition can be read on this page. There is no need to call anywhere. Operator Motiv came up with a completely strange competition at first glance - to determine the most ordinary person. But the winners - a man and a woman - receive a contract for a period of 1 year, worth 3 million rubles.
Promotion from Motiv
The contract describes all the provisions and responsibilities of the winner. You don’t have to do anything special, they just have to become the “face” of the company for a while. As a result, the simplest people will become popular in their region. During the competition, you need to create videos about your everyday life and comply with other conditions. Check them out on the Motive website.
Website of communication service provider Motiv
Like other large companies, Motiv has its own portal, which is located at https://motivtelecom.ru/. The operator provides its services in 4 regions of Russia
: Kurgan region, Sverdlovsk, Yamalo-Nenets Autonomous Okrug, Khanty-Mansi Autonomous Okrug.
Home page of the Motiv website
Previously, the company was called Beeline. But when the main organization began its own activities in other regions, Motive was formed in the Sverdlovsk region.
The cellular company provides all basic mobile services and communication methods:
- MMS;
- EDGE, LTE;
- SMS;
- USSD;
- IVR and others.
To gain access to tariff management, create a personal account on the website. On the operator’s portal you can change your tariff and connect additional services. And receive a statement of your phone balance.
Response time and specialist competence
The speed of response to a client's request depends on the communication method used by the subscriber. When contacting company employees via online chat, you can get an answer to your question almost immediately.
If a person calls the hotline, a lot depends on the time of day. The speed of response depends on the workload of operators. Sometimes you have to wait. Moreover, during a call you need to take into account the intermediate link - the answering machine. It is triggered on the eve of the connection between a person and an operator. Subscribers are offered options for digital combinations that can help them get answers to their questions.
What to do if you lost your SIM card Motive
If you accidentally break or lose your Motive SIM card, you can restore it. The number, connected services and funds in the account remain. If you activated earlier, you can use .
Operator services and options Motive
Contact any Motiv sales office and pay 99 rubles. 50 rubles are returned to your phone balance. If the service has not been activated before, then also contact the sales office and fill out an application. You need to come with a passport or other document proving your identity.
If you are not a citizen of Russia, when you apply to restore your SIM card, you must have with you:
- Passport;
- Document “Residence Permit”;
- International passport;
- Certificate of temporary asylum.
One document from the list provided is sufficient.
What issues can experts help with?
Citizens can receive advice on such issues as the list of services, tariffs, the procedure for connecting additional services, the availability and amount of debt. A full list of services is presented on the company website:
When contacting technical support, you may be asked for the SIM card owner's details. The operator has the right to clarify the full name and passport details.
