How to call the Tele2 operator: all ways to contact the operator

Mobile operators serve millions of users, and for consulting it is important for them to use the maximum number of channels in order to provide their subscribers with maximum comfort if they need help in using services. Thus, the mobile operator Tele2, in addition to the round-the-clock opportunity to call a toll-free hotline number, offers the use of chat, instant messengers, and other channels to contact technical support that allow you to contact Tele2 specialists.

We tell you how the work of the contact center at the telecom operator Tele2 is organized: how to call directly a hotline specialist from your Tele2 mobile phone number, how to contact the company’s technical support for free by calling from Moscow and other regions, and calling from abroad. We will also tell you how online support is organized if the subscriber is unable to call.

How to call the Tele2 operator from a mobile phone absolutely free

Tele2's 24-hour information support service serves subscribers in all regions of the Russian Federation. The free call will help resolve a number of issues related to the use of communications; dial the short number 611 and ask the question you are interested in.

In order for the connection to the information center to occur automatically, press the number 0 from your mobile phone. The service center quickly responds to unusual situations and tries to resolve issues of any complexity as quickly as possible.

The toll-free Hotline 8-800-555-06-11 is a unified connection for subscribers in all regions.

How to contact an operator on the Internet

On the official website you can leave your message in the “Welcome to Complain” section, which is located at the link forms.tele2.ru/skoraya-pomosh/ or use e-mail. Within the next 24 hours they will definitely call you back and help you solve the problem.

If you do not have the time resource to wait for a connection with an operator, we suggest that you find out detailed information about current services and tariff plans in the “Personal Account” section or use the voice menu of the customer service.

Other ways to contact the Tele2 operator

In addition to calls to customer technical support, the company's subscribers have other options that allow them to contact the operator. For example, you can ask a question via the Internet, namely on the official website. On the main page you will find a feedback form that you need to fill out. Staff response will be sent via email. However, it is worth noting that this method is suitable for subscribers who are not urgent to receive a response, since the wait in this case will take some time. Sometimes you can wait two to three days for a response.

Another means of communication with company specialists is an email. After sending the letter, you will also have to wait for a response. The answer may be sent to you within a few days. As practice shows, subscribers mainly use their email address not to receive advice or help, but to send complaints or express opinions.

You can also contact Tele2 specialists via the Viber messenger. The company's employees will provide you with full assistance and inform you on questions of interest. The answer will arrive within one minute, which means a significant saving of personal time. To use this method, you must install Viber version 6.5.0 or later. In the “My Public Accounts” section, find the “Contacts” tab, then add “Tele2 Russia” there. Now you can communicate with operators at any time when necessary.

What is the telephone number of the Tele2 operator for other telecom operators

If you are unable to make a call from your mobile phone, you can call the unified service line for Tele2 subscribers from phones of other operators (MTS, Beeline, Megafon).

Free call to the operator at a single number 8-800-555-06-11.

After listing all the voice menu items, an automatic connection with the consultant will occur. Sometimes this doesn’t happen the first time, try it and you’ll definitely get lucky! To manage tariffs and services, users can use the “Personal Account” - this will help save time waiting for a connection with the contact center.

Tele2 operator number

How to call a Tele2 operator from a landline phone

The service center allows users to contact the call center by landline number 8-800-555-06-11.

Each region has an additional city support number for Tele2 network users. Tariffs for regional subscriber service numbers correspond to the cost of local communications. It is much faster to call the service center by calling the regional support service. You can find it on the company’s official website at ru.tele2.ru.

You will learn about how Tele2 calls to corporate clients are detailed in another article on our website.

Tele2 support number in roaming

If you are outside the Russian Federation, your operator is always ready to be in touch. After registering your phone in the guest network, you can contact technical support at +7951-52-00-611, the call is free.

We strongly recommend that citizens who often travel abroad save this contact in their phone book. Having it at hand, in any unforeseen situation you can count on a free connection with an experienced consultant. Tele two's help desk will also familiarize you with roaming tariffs and costs.

In Russia, calls to numbers with the first digits 8800 are not paid.

How to contact support while roaming

When traveling abroad, customers can call the Tele2 call center at +7 (951) 520 0 611. Communication with employees on this line is free for the subscriber, so it is recommended to use only this number. Also, while roaming, the client can ask questions to the support service via the Internet, if there is free access to traffic.

The Tele2 hotline is busiest from 10 am to 7-8 pm Moscow time on weekdays. If the subscriber does not want to wait in line until the next employee is free, it is worth calling late in the evening or using alternative communication methods. But even when making calls during busy times, the user will not have to wait more than 5 minutes. All phones are multi-channel and a huge number of live operators work simultaneously to make support as fast and high-quality as possible.

Features of Tele2 support service

The mobile operator's subscriber service makes every effort to best meet user requirements:

• 24/7 support;
• Free communication;
• Consulting clients on any issues;
• Assistance in connecting additional services;
• Ability to call from another phone;
• High level of service.

Alternative TELE2 support phone number

This is not even a very common way. But you can try, and even need to. Use a special application called “TELE2-Menu”, which is on every SIM card of the TELE2 operator.

This option automatically appears in the mobile phone menu, and when you install a SIM card in a smartphone, it appears in the list of gadget applications.

In order to receive prompt advice from a TELE2 technical support specialist, select “My Tele2” from the list of options presented, and then click the “Subscriber Service” button.

This is how the TELE2 operator originally encrypted your phone number for free. TELE2 technical support phone number, of course

What you can find out through the operator

Operator support is important for any user. In this way, you can ask any question related to your SIM card, for example, the balance, why it is blocked and what services are connected. At the same time, if you disagree with something, you can always resolve the issue with the operator.

In order for your problem to be resolved promptly, we recommend that you prepare your passport details in advance and know your phone number. You can talk to an experienced consultant about any technical issues and terms of service for subscribers.

Phone support

Despite the development of new technologies, many users prefer to use a call to the contact center number to receive operator assistance. The advantage of such a support channel is that the subscriber can voice his question directly to a specialist and receive an answer.

If a subscriber of the Tele2 operator needs help, then you can call the hotline in Moscow, another region of the country, or during a trip abroad, free of charge and around the clock, using one of the phone numbers, including a short one from a mobile phone. We will tell you in detail where to call if you have questions about the Tele2 number you are using.

The main number of the service is 0611 - you can call it from any Tele2 operator number, while in any Russian city. You can call the operator directly from your Tele2 phone for free, and just select the appropriate item in the answering machine menu.

But if you are using a corporate Tele2 number and are interested in how to dial an operator, then use number 636. This number is also free, and through it you can contact the Tele2 operator from any Russian city.

However, it is not always possible to call the operator from your Tele2 mobile number, and to get free support from a landline or, for example, MegaFon, use the phone 8800 5550611. This number allows you to call the Tele2 operator for free from any number, regardless of location.

The operator also offers to use local support numbers available in all regions of the company’s presence. These numbers are indicated on the operator’s website in contacts. So, if you are a Moscow subscriber, then dial the number 84959797611. You can look up numbers for other regions on your city’s website.

A separate support number is available for those who need advice while traveling abroad. In this case, dial the number +79515200611.