Modern man cannot imagine himself without a mobile phone. You can remember with nostalgia your childhood years, when neither children nor parents had cell phones for operational communication. But the reality is that nowadays we begin to experience great discomfort if we remain without communication for any period. In this article we will tell you about all the possible options for how to call the Beeline operator and get answers or urgent help.
We can solve some problems ourselves. For example, charge the phone, top up the balance of the number, change some settings of the operating mode of the mobile device. But if the question concerns the quality of communication, problems on the operator’s side, or questions arise that we cannot find answers to on our own, then the only way out is to call the operator.
About Beeline
Beeline technical support is available to its users around the clock.
The use of the Beeline trademark began in 1993. The company’s activities include telecommunications services, cellular communications, and provision of access to high-speed Internet. In addition, Beeline has an online store that presents various technical products - from gadgets to computers.
In order to fully comply with the wishes of customers and help them resolve emerging problems, the company has organized a 24-hour help desk. Both registered and potential subscribers can use its services.
How to compose a text?
Let's take a closer look at how to write a complaint. Regardless of the chosen method of contacting the operator, you can write a statement in free form. It must include the following information:
- Name of the addressee branch.
- The applicant's full name and available contact information so that specialists can send a response.
- Body text that should clearly describe:
- a problem or violation identified;
- the date and time when the specified events occurred;
- Full name and position of employees, if they took part in the conflict;
- clauses of the contract that were violated, or legislative acts.
- Applicant's requirements.
- Actions that will be taken if the operator does not resolve the problem voluntarily. For example, appealing to government agencies, the prosecutor's office, the court.
Beeline hotline numbers
Users can independently get answers to many questions using short numbers or USSD commands.
For individuals
The main Beeline hotline is available at 8 (800) 700-06-11. The call is not paid if made from the territory of the Russian Federation.
Using a mobile phone with a Beeline SIM card, you can contact a consultant for free by dialing the short number 0601. This option is not available for other telecom operators.
+7 This number can be used from a landline phone.
Main hotline number.
For business clients
Legal entities are provided with a separate number: 8 (800) 700-06-28.
It can be used, for example, when the account runs out of money or there are problems with communication or Internet access.
In addition, applications for this number are accepted from applicants for the status of Beeline corporate client.
For VIP subscribers
Beeline users who participate in the bonus savings program can receive reference information free of charge in the accelerated communication mode by calling 0654.
When a premium or corporate client calls 0611, the connection to the operator will occur immediately, bypassing the auto-informer service.
Numbers to call the operator
The mobile operator Beeline has long gone beyond mobile networks. Currently, the provider is actively introducing home Internet services, as well as digital television, into the market. When concluding a contract, specialists set up the connection and check the signal quality in the presence of the user. Typically, settings are indicated, as well as a password for your personal account, where you can make payments, connect additional TV channel packages and increase access speed.
While using the wired connection, the user may experience technical problems. Subscribers are starting to look for a Beeline home Internet technical support phone number. Surprisingly, there is catastrophically little information on this topic on the Internet. Meanwhile, you can call the operator’s hotline in several ways.
Beeline home internet support phone number:
- 8. Available from any phone number.
- +7. Dedicated Beeline contact for subscribers in international roaming.
- +7. Toll free number for landline phones.
- 8. Technical support for owners of modems and tablet computers.
- 8. Communication with the operator on issues of wired Internet and television.
- 8. Here the user can resolve issues related to the mobile Internet and get the necessary settings.
- 8. You can go here if you have problems with your Wi-Fi connection.
- 8. This is a customer service department for troubleshooting mobile phone problems.
- 8. The call will help solve Internet problems in office buildings and organizations.
Important! In addition to calls to the specified numbers, corporate clients can send a written request to the addresses and
How to communicate with a live operator
This task will be accomplished by using one of the telephone numbers of the unified hotline: 8 (800) 700-06-11/0611.
After listening to the autoinformer, you can go to the required section. If there is no ready answer in the database, the system will offer to connect directly with the employee.
Sometimes users note that this method does not work. There is another one - you need to call 8 (800) 700-06-11 and press 0 until you are connected to a help center employee.
There are numbers without an answering machine: 8 (800) 700-83-78 and (free for Beeline SIM card holders).
Additional information when calling from home to mobile
In our country, the international code that must be dialed to call home or mobile phones is considered to be 7 or 8.
If there is a need to call Russian users from abroad, you should dial the number in international format:
- +7 – city or operator code – subscriber number, or
- 8 – city or operator code – user number
If you need to call something other than a mobile phone, then you should pay attention that the regional encoding may be different - each locality has its own.
So the code of the Moscow region is 496, but here are the combinations of other cities in this region:
- Volokolamsk – 49636.
- Voskresensk – 49644.
- Domodedovo – 49679.
- Dubna - 49621, etc.
Communication with the Beeline online store
If you have any questions regarding products from the Beeline online store, you can call the office located in the capital using the number. In addition, the following email addresses are available to the company's clients: [email protected] or [email protected]
0070 - this short number can be used by subscribers of the Beeline telecom operator from a mobile phone.
You can contact the online store by phone, email or short code.
Single toll-free support phone number
How to find out the rest of the mobile Internet from Beeline on your phone
Beeline - Internet support - short number 0611. Available only for making calls from mobile devices. There is no charge for speaking with an operator. To get in touch with the Beeline Internet operator, you need to use the 24-hour support phone number - 8800 700 0611.
Consultations available
By contacting the help center, you can:
- find out information about tariffs;
- get acquainted with the current balance status, traffic balance, availability of bonuses;
- find out how to connect or disconnect any service, as well as the terms of its use;
- find out how a SIM card is blocked;
- get information about SMS or MMS settings;
- order call details.
This is just an approximate list of issues that can be resolved by contacting technical support.
Application review period
The maximum period for consideration of subscriber requests is regulated by Federal Law No. 126 - Federal Law “On Communications”. It is 30 days from the date of receipt of the application.
When sending a document by mail, take into account the extension of the deadline for the period of delivery of the application and response to it. If the response from the company was not received on time or turned out to be unsatisfactory, then the citizen has the right to contact government and law enforcement agencies.
What questions can technical support not help you with?
The call center ignores all sorts of provocative questions regarding activities prohibited by law.
Technical support staff may have difficulties if the user asks a poorly worded question.
You can get a competent answer by immediately selecting the desired section. The same applies to telephone numbers, which are divided by type of company activity.
If the user requests personal information, he must be prepared for the operator to request his passport information. All conversations between users and consultants are recorded.
What problems can you complain about?
The reason for writing a complaint against Beeline can be any violation of the subscriber agreement committed by the operator, or complaints about the work of its employees, for example:
- Poor quality or slow connection speed.
- Sudden suspension of the contract without notifying the subscriber.
- Debiting money from an account at the request of fraudsters or as a result of an error.
- Preventing termination of the contract.
- Connecting paid services without the subscriber’s knowledge.
- Receiving spam messages and SMS for the purpose of fraud.
- Rude communication and rudeness on the part of hotline specialists or staff at the point of sale.
- Unprofessional advice or errors in the actions of company employees.
Any of the above reasons is a valid basis for complaints.
Response time and operator competence
Subscribers calling technical support first have the opportunity to listen to the autoinformer. If, after listing the voice menu items, there is no connection with the consultant, this means that all help desk employees are busy. This situation is typical during the day.
To obtain the information of interest, the user will have to wait 5-10 minutes until one of the workers is free. A client who sends an SMS to a technical support short number will wait approximately the same amount of time.
What is premium status for Beeline clients
This is the name of the loyalty program, available to all subscribers who have been using the services of the telecom operator for a long time. After assigning the status, the client can connect auxiliary options. Familiar communication services, such as calls, messages and the Internet, become more profitable and convenient.
Premium clients can activate additional services at more favorable prices.
Alternative methods of communication
You don't have to use your phone to get the advice you need. There are other ways to communicate.
Chat with a specialist
A Beeline network subscriber can obtain reference information by logging into his personal account on the company’s official website (or mobile application). The user must find a chat with a specialist and then describe the problem. The system will automatically search for a similar request option. When it is found, the response information will be provided to the user. Otherwise, you will be connected to a consultant.
On the main page of the official website in the upper right corner there is an icon that will open access to the chat.
You can also contact a specialist via chat on the official website.
The opportunity to use the messenger for consultations became available to Beeline clients in 2021. Subscribers have access to the number +7(968) 600-06-11 to chat with a specialist. You can ask for help free of charge and around the clock.
SMS
When you can’t talk to a consultant because the communication line is overloaded, you can order a call back. You will need to send an SMS to the short help desk number - 0611.
Beeline has several postal addresses, divided by area of responsibility for a particular problem.
The main email for the unified help center is [email protected]
Formal requests should be sent to [email protected]
Questions from potential buyers of the Beeline online store can be sent to:
If the problems concern the Internet, then [email protected]
Social media
Representatives of the Beeline company provide consultations on the following social networks: Odnoklassniki, Facebook, VKontakte. Consultants respond promptly.
Users who are interested in news or promotions can visit the company's microblog on Twitter.
Service center
There are 2 Beeline customer service centers in Moscow, where you can solve problems related to technical devices (routers, modems, etc.).
One of them is located near the Smolenskaya metro station. You can contact us at +7(499) 952-57-76.
The other one is located near the Kurskaya metro station. Phone for inquiries: +7(495) 782-32-22.
How to call Beeline technical support in roaming
Even more often there is a need to communicate with an operator when traveling internationally. In this case, subscribers are interested in the availability of unlimited data packages and prices for incoming and outgoing calls, short messages, and the Internet.
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To save money and avoid stressful situations, we suggest remembering the main points that will allow you to forget about possible problems if you come to another country for work or on vacation:
- study in detail the terms of the current tariff on the company’s website or in your personal account;
- disable all services that may incur additional costs;
- contact the Beeline technical support service at the short number 0611 while you are in your home region and check the current cost of calls, SMS, Internet and available options for saving money on international trips (it would be a good idea to find out information about your preferred local operator for a roaming connection , since the cost may depend on its prices);
- Find out in advance the conditions for using Wi-Fi in the hotel where you plan to stay - using the Internet and instant messengers for calls will allow you to significantly save money;
- if you plan to use this option to communicate with colleagues or family, agree on the time at which you will be in touch;
- top up your mobile phone balance in advance;
- Make sure there are no restrictions on the operation of the Internet bank connected to your bank card. You must be sure that you will be able to pay for communication services at any time;
- Write down the telephone number of the Beeline operator in your mobile device for communication in international roaming (the same number is used when traveling to Crimea and Sevastopol).
Beeline hotline menu structure
The automated system consists of several main thematic information blocks. They have their own nested clauses, which are divided into subclauses.
The first thematic block is intended for potential clients of the company. The second section contains answers to questions about an existing Beeline number. The third tells you how to block or unlock a SIM card. The fourth section contains information about roaming. The fifth block is dedicated to the company's services.
By typing the numbers corresponding to the system prompts, you can find out the necessary information.
What mode does the support service work in?
How to install and configure a Beeline modem on a laptop
There are several other ways to communicate with Beeline technical service consultants. For example, real-time chat. You can use the service on the provider’s official portal by selecting the “Chat with a specialist” section. To start a dialogue, you need to provide your details; each question will be answered within 1-2 minutes. In addition, there are specially created groups on social networks to support customers.
If the issue is not very urgent, you can ask for help in the following ways:
- Send a request in the form of an SMS indicating a specific problem to number 0622. Here you need to remember that the service operates from 7 am to 10 pm Moscow time.
- Contact via WhatsApp application. You must indicate this as a contact. It is worth noting that this number does not work in voice mode, only SMS communication is possible.
Short numbers
- You can also use short USSD requests to resolve some issues yourself.
- If you want to check the status of your account, dial *110*00#
- Do you have additional services connected and what? *110*09#
- What is your tariff plan? *110*05#
- Menu for independently enabling or disabling services *111#
- Zero account balance? Find out what's available to you 064012
- Information on the remaining traffic on the mobile Internet 0717
- Information to help you protect yourself from scammers 068044.
- If you want to limit incoming calls, use the “Black List” 0603
- You talk and text a lot, find out about profitable opportunities 0678
Rate the tariff from 1 to 5
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Progress does not stand still; every day something new appears that replaces the old, or an absolute innovation in some niche. The development of mobile operator services has not been spared; we can constantly hear about new promotions, offers and services. And strangely enough, from time to time questions and difficulties in use arise. And Beeline is no exception, which is why the company has its own support service. We will discuss below where to call and for what questions.
- Call center numbers
- Short numbers and USSD
- Alternative methods
