Rostelecom Samara technical support number ⋆ Technical support

Telephone communications, Internet and television broadcasting sometimes work with problems. Sometimes this is due to weather conditions, improper operation of instruments or problems at the station. To quickly solve the problem, Rostelecom has created several telephone channels through which consumers can solve their problems. Operators work around the clock and can provide:

Reference information.
Assistance in connecting and disconnecting services, changing the tariff plan.
If a person experiences difficulties while using the equipment.
Prompt the addresses and opening hours of the nearest service centers and services.
Understand payment issues.

This is just a basic list of operations that can be carried out remotely by dialing the Rostelecom hotline number. Below we will look at the telephone numbers that can be contacted in a particular case.

Current numbers

An important part of providing quality services is the possibility of feedback from subscribers.
To ensure that an individual can reach the technical support service at any time and receive the necessary advice, the provider has divided the telephone numbers according to their intended purpose. The option made it possible to redirect subscribers to the most competent employees. This also made it possible to relieve some telephone lines, which speeded up the connection with operators. You can also call the indicated numbers using Skype.

Rostelecom operator numbers that start with 8800 are toll-free. You can call the toll-free number from any phone.

80 – issues of television and Internet

It is recommended to call this phone number for questions:

home internet;
satellite television.

The phone number is valid throughout Russia. If targeted assistance is required, they will tell you how to contact technical support in your region or a specialized department.

Using this phone number, you can contact the operator regarding mobile communications (Figure 4). If necessary, the employee will redirect the call to technical support in your region, be it Moscow or Rostov-on-Don.

Figure 3. Example of hardware failure

Contact the Rostelecom office in Samara - when required

In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.

At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.

Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.

The page contains all addresses and phone numbers of Rostelecom in Samara. This information was taken from the official website of the provider.

Addresses, telephone numbers and opening hours of Rostelecom (Samara)

To improve the quality of customer service, telephone numbers are divided not only by target issues and regions, but also into numbers that serve individuals and legal entities.

Regardless of the client’s legal status, Rostelecom’s federal support numbers are free to contact operators.

For individuals

The list of recommended Rostelecom hotline telephone numbers for individuals is as follows (Figure 5):

8-800-100-08-00 – all-Russian service;
8-800-300-18-00 – technical support;
8-800-300-18-09 – for inquiries;
8-800-300-18-02 – cellular communication issues;
8-800-300-18-03 – Internet problems;
8-800-300-18-17 – complaint service.

For subscribers from: Ufa, Volgograd, Rostov-on-Don, Samara, Kazan, it is recommended to contact the free Rostelecom hotline at 8-800-181-18-30. This way, the client will reduce the connection wait time.

For legal entities

To serve organizations, small and medium-sized businesses, as well as other legal entities, the provider has provided options for providing personal assistance:

personal meeting with a personal manager at the company office;
separate dedicated line.

If you need help, it is initially recommended to call technical support at 8-800-200-00-33 or 8-800-200-30-00 (Figure 6). You can also make an appointment with the manager.

Currently looking for technical support: Beware Qubittech! Reviews of www.qubittech.ai

Rostelecom offices in Samara:

Barboshina Polyana (Shopping arcade):

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00

Crossing the street Aurora / st. Aerodrome:

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00
Metro station: Sportivnaya – 1,824 km

Crossing the street S.Armii, 200B / Moskovskoe highway:

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00

Village Kr. Glinka (Mercury Store):

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00

Metallurgov Avenue, 78:

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00

St. Aerodromnaya, 40:

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00
Metro station: Sportivnaya – 1,189 km

St. Bluchera, 30:

Phone:8-800-707-18-18
Working hours: Mon-Fri: 09.00-17.00, break: 12.00-12.48
Metro station: Sportivnaya – 1.616 km

St. Vilonovskaya, 138 (TSUM & Samara):

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00
Metro station: Samarskaya – 1,513 km

St. Kalinina, 8A:

Phone:8-800-707-18-18
Working hours: Mon-Fri: 09.00-18.00, Sat-Sun: closed
Metro station: Bezymyanka – 0.461 km

St. Krasnoarmeyskaya, 17:

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 08.00-20.00
Metro station: Samarskaya – 0.365 km

St. Michurina, 54, office. 143:

Phone:8-800-707-18-18
Working hours: Mon-Fri: 08.00-17.00, break: 12.00-12.48
Metro station: Alabinskaya – 0.789 km

St. Nekrasovskaya, 63:

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00
Metro station: Samarskaya – 0.857 km

St. Pobeda, 113 (Near the Yunost store):

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00
Metro station: Kirovskaya – 0.969 km

St. Polevaya, 43:

Phone:8-800-707-18-18
Opening hours: Mon-Fri: 08.00-18.00, Sat: 09.00-15.00
Metro station: Alabinskaya – 0.785 km

St. Polevaya, 43 (Room 110, servicing subscribers of cellular mobile radio services of the CDMA-45 standard):

Phone:8-800-707-18-18
Opening hours: Mon-Thu: 08.00-17.00, Fri: 08.00-16.00, Break: 12.00-12.48
Metro station: Alabinskaya – 0.784 km

St. Pugachevsky tract, 19:

Phone:(846) 25 10 111
Opening hours: Mon-Sat: 09.00-20.00, Sun: 10.00-20.00

Currently looking for technical support: Technical support Beeline Kazakhstan Almaty
St. S.Lazo, 26A:

Phone:8-800-707-18-18
Working hours: Mon-Fri: 09.00-18.00, Sat-Sun: closed

St. Sportivnaya, 5 (shopping center “Zhuravel”):

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00
Metro station: Samarskaya – 1.624 km

St. Tashkentskaya, 96:

Phone:8-800-707-18-18
Opening hours: Mon-Sun: 09.00-20.00

St. Poplar, 7:

Phone:8-800-707-18-18
Working hours: Mon-Fri: 09.00-18.00, Sat-Sun: closed

Types of consultations

Operators provide a wide range of customer support (Figure 7). Employees provide consultations on:

problems with equipment;
Internet connection;
tariffs and settings.

Also, consultations are provided on legal topics for employees of enterprises and businessmen.

Figure 3. Example of hardware failure

How to get through as quickly as possible

Clients are often concerned about the question: how to call Rostelecom’s hotline and not wait for a long connection? There is only one answer - not to call all-Russian numbers, but to regional ones, at your home address.

Federal multi-line telephones are often overloaded. The client has to queue for a long time to connect. However, if you try to contact technical support in your region or select a target number that works with a specific problem, you can expect a faster connection (Figure 8).

Alternative methods of communication

If the phone is not at hand, there are other ways to contact the operator. On the Rostelecom website, in the regions section (https://www.company.rt.ru/regions/) you can find email addresses and telephone numbers of the macro-regional (head) branch and offices in all cities where services are provided.

Ways to contact the company:

Using the feedback form on the official website or through the subscriber’s personal account at https://lk.rt.ru/. Here you will need to enter your user name, contact phone number, valid email address, select the subject of the request, service and describe the problem or question in the message field. Here you can also download a file. This form is also available in the “My Rostelecom” mobile application in “GooglePlay” for Android or “AppStore” for IOS devices.
You can also register an appeal by sending an email to:
You can get information online or contact Rostelecom from your mobile phone through the Viber messenger.
Using the Rostelecom account on the social networks VKontakte, FaceBook, Twitter, Odnoklassniki for communication.
The claim can be sent by registered mail with notification to the company's postal address (the address can be found on the Rostelecom website).
Visiting the sales and service office at your residence address to submit a written complaint. Office addresses can be found on the official website. You must have your passport with you; it is better to check the department’s opening hours first.

Operator competence level

When calling the support service, be prepared for the fact that the information you can get from the operator will not be complete. In such situations, employees often redirect the call to a more competent department.

For example, applications for connecting services and issues of payment for communication services can be resolved by different specialists. This is why it is recommended to look for targeted phones that solve your specific problem. If you need technical assistance, there is no need for a help desk.

This is the only way to get qualified help from specialists. All phone numbers are located on the company's official website. Using the Opera browser, you can immediately dial the required number.

Hotline for legal entities

Individual entrepreneurs and legal entities in Moscow use a single number 8 to solve connection problems. Subscribers in other regions of Russia have their own telephone number to solve difficulties that arise when using communication services:

Connection issues.

Organizing uninterrupted telephone communication for business is the most important component of the future success of a company or individual entrepreneur. Therefore, our clients resolve all connection issues promptly through the Hotline.

Business Online support.

Effective and quick resolution of problems regarding communication services is a guarantee of further promotion of your business. Rostelecom has created a professional support service. Clients just need to call a single number and resolve their pressing issue without unnecessary waiting. If there are serious problems with the equipment, the call will be transferred to the appropriate department. The client will never be left alone with solving difficult telephone service problems.

General Questions Line.

All Rostelecom subscribers promptly receive the necessary information about changes in tariff plans and the launch of new services.

How to call technical support - phone number?

The easiest way to resolve a service issue is to contact the call center operator.

Rostelecom single technical support number 8-800-100-08-00

Rostelecom is a large company represented throughout Russia, so special technical support centers have been created in each region.

For each service in the region, a separate multi-channel number , which is serviced by operators competent in this matter. If necessary, you can also call the single help center, where they can provide support on all issues.

Rostelecom usually offers several technical support numbers, one of which is short. Only subscribers of the company's cellular network can use it. Everyone else will have to use the full federal number.

Depending on the region, the list of numbers and opportunities available to subscribers changes:

Moscow and Moscow region

Residents of Moscow and the Moscow region can contact the company using a single toll-free number 8-800-100-08-00 (from a mobile phone - 150), they also have access to a technical support service by phone: 8 (118).

Users of cellular communications operating in the CDMA standard in this region must dial 8-800450-0156 (156) to solve technical problems, and 8-800450-0156 (159) obtain information about services
Subscribers connected to the Internet can receive balance information automatically by calling 152 from a Rostelecom mobile phone or 8 from any phone. You can contact the sales department by dialing .

St. Petersburg and Leningrad region

In St. Petersburg and the Leningrad region, support is provided by calling 8-800-100-08-00. Subscribers can also contact the toll-free helpline at [/phone]8-118-09[/phone].

Samara and Samara region

Residents of the Samara region and Samara can reach technical support by calling:

Information and technical support 8-800-181-18-30
You can apply for connection by calling 8-800-100-08-00
Help desk for Rostelecom mobile subscribers 8-(846)-251-0-111
Help desk for mobile subscribers "STRIZH" 8-800-707-18-00
Automatic information services (information on tariffs) 8-800-707-33-33
Automatic information services (checking the status of your Internet personal account) 8-(846)-337-73-77

To subscribers of the Sverdlovsk, Tyumen, Chelyabinsk regions, Perm Territory

Similar companies nearby

Beeline network of sales offices There is a website Samara, st. Chernorechenskaya, 38
Samarasvyazinform There is a website Samara, st. Penzenskaya, 24
MTS PJSC telecommunications company 8 (800) 250-09-90 There is a website Samara, Moskovskoe highway, 4Ac2
MegaFon network of communication stores There is a website Samara, st. Zvezdnaya, 1Ac1
Beeline network of sales offices There is a website Samara, st. Aurora, 207
Sibintek Internet company Samara, st. Kuibysheva, 97

Report a bug
Print

Reviews:

Rostelecom

2019-03-2828.03.2019 2015-12-2020.12.2015

The telecommunications company Rostelecom is one of the largest in the Russian and European markets.

Rostelecom is the largest Internet and pay TV provider in Russia, and in most regions its share of the wireline market is also very significant. With such a large subscriber base, questions and emergency situations arise regularly. In this case, Rostelecom technical support is always ready to help the user.

The provider offers the following basic services to its subscribers:

Internet access using DSL, FTTH, FTTB and Wi-Fi technologies.
Paid interactive television.
Fixed local and long-distance communications.
Mobile cellular communication.

What questions can you contact Rostelecom technical support?

Trying to provide its subscribers with quality services, the company has organized one of the most professional and numerous technical support services. Every day, call center operators take millions of calls and help resolve issues that arise.

The main categories of questions that should be addressed to the Rostelecom technical support service:

Crediting and debiting funds for services.
Errors that occur during connection.
Reduced speed of access to resources.
Problems with setting up equipment.
Ordering additional services and setting them up.
Service at Rostelecom sales centers.
Other problems related to the company's services.

Rostelecom technical support is available around the clock, and calls from any landline or mobile phone are free.

Phones

Support and sales service: 8-800-100-08-00 Automated information services: Precise time service: 060 Mobile phone information service: 8-800-181-18-88

Every day, the provider's employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Samara. Since it will be required in the following cases:

If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
If you have lost access to a particular service for unclear reasons;
If technical advice is required related to current/connected offers from Rostelecom;
If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.

Help Desk Features

The hotline staff will help you learn how to use your personal account, track your account status or the amount of debt.

When the hotline does not help solve the problem

Serious equipment faults cannot be resolved remotely. But the operators will call the phone number of a technician who will help solve the problem. Please note that some questions are considered only after providing personal data. Operators have the right to request a personal account number or connection address. Otherwise, the application will not be processed.