Dom ru: technical support phone number and other communication methods

Companies › Ekaterinburg › Cellular stores › House ru Ekb

Any resident of the city can Dom.ru Internet in Yekaterenburg and the pleasant bonuses are suitable for any wallet.

1. Contacts: hotline, official website, personal account
2. Addresses, telephone numbers and office hours
3. Comments and suggestions

Branches of the Internet provider Dom.ru in Yekaterinburg - the best technologies for city residents. The telecommunications company Dom.ru is known throughout Russia as one of the largest. It has a short history, but in just a few years the leaders managed to create a powerful network of representative offices in the six main federal districts of the country.

Dom.ru service packages are for those who appreciate comfort and convenience, as well as for those who care about their wallet. The package offer allows you to save up to 60% of the subscription fee - it includes home Internet and digital television - more than 190 channels, Wi-Fi equipment and a TV set-top box / CAM module - that is, a full set of necessary options. Connect Dom ru Internet and TV together and you won’t regret it!

Hotline number Dom ru

Free official number of the Dom.ru contact center: 8-800-333-7000.

To connect to a “live” operator, you will first have to listen to the autoinformer.

• Press number 1 if you are calling from a phone that is not linked to your Personal Account. If your phone number is listed in your profile, skip this step.
• The robot will dictate your contract number, inform you about the balance of funds in your personal account and tell you about new promotions.
• Once the voice menu starts, press the number. This command will redirect the call to a contact center employee.

Additional support phone numbers

In some cities, local city numbers are available to contact Dom.ru customer service. A list of all cities and telephone numbers is given below.

B Barnaul: +7 (3852) 594-238 Bryansk: +7 (4832) 322-940 B Volgograd: +7 (8442) 684-928 Volzhsky: +7 (8443) 204-651 Voronezh D Dzerzhinsk: +7 (8313 ) 35-12-41 E Ekaterinburg: +7 (343) 302-29-60 E Izhevsk: +7 (3412) 209-206 Irkutsk: +7 (3952) 265-654 E Yoshkar-Ola: +7 (8362) 34-71-94 K Kazan Kirov: +7 (8332) 417-261 Krasnoyarsk: +7 (391) 226-93-08 Kurgan: +7 (3522) 261-370 Kursk: +7 (4712) 270-454 L Lipetsk: +7 (4742) 565-814 M Magnitogorsk: +7 (3519) 510-633 N Naberezhnye Chelny: +7 (8552) 910-972 Nizhnekamsk: +7 (8555) 322-784 Nizhny Novgorod: +7 (831 ) 235-19-56 Novosibirsk: +7 (383) 312-02-79 O Omsk: +7 (3812) 991-680 Orenburg: +7 (3532) 673-138 P Penza: +7 (8412) 464-332 Perm R Rostov-on-Don: +7 (863) 309-10-03 Ryazan: +7 (4912) 575-045 C Samara St. Petersburg: +7 (812) 210-29-23 Saratov: +7 (8452 ) 398-588 Syzran: 8-800-333-70-00 T Tver: +7 (4822) 738-439 Tomsk: +7 (3822) 991-501 Tula Tyumen: +7 (3452) 791-014 U Ulyanovsk: +7 (8422) 315-038 Ufa CH Cheboksary: ​​+7 (8352) 720-086 Chelyabinsk: +7 (351) 225-68-05 E Engels: +7 (8453) 530-890 I Yaroslavl: +7 (4852 ) 236-014

Calls to these numbers are charged according to your communication service tariff. If calling is expensive, then on the Dom ru website you can leave a request for a call back from the operator. In this case the call will be free.

How to order a call from an operator

Go to the official website of the provider - domru.ru. In the upper left part of the site, next to the company logo, there is a button to order a call back.

Click on it and select “There is a problem, please help me solve it” in the dialog box. Enter your contact phone number, name and click the “Submit” button.

After some time, you will receive a call from the Dom ru support service from a local landline number. The average waiting time for a call from technical support is 30 minutes.

How to call Dom ru technical support?

You can talk to the company’s specialists either by calling the hotline or by calling numbers allocated for specific regions.

Currently there are 5 hotlines for different categories of subscribers:

• 8 ― Dom ru technical support phone number for individual clients;
• 8,, 8 (800) 222-86-34 ― contacts for corporate clients and legal entities - users of Dom.ru Business;
• 8 ― line for those who want to become a Dom.ru subscriber

To find out the line number assigned to your region, you need to go to the provider’s website and indicate the correct location. To do this, click on the button with the name of the city in the upper left corner. After changing the location, the support phone number will be displayed under the city name.

To communicate with a specialist, it is not necessary to call the number provided. You can order a call directly on the website. To do this, click on the “Order a call” button located next to the number.

Internet and TV tariffs

Tariffs can be divided into two categories: packages with television and Internet. The tariffs do not provide for a separate TV connection, but you can select the necessary channels in the designer. Three tariffs have been developed for the Internet: “Second Space”, “Speed ​​of Light” and “Game League of Legends”. The third is different in that it gives you the opportunity to play for all the heroes in the game of the same name, and also gives you a speed of 100 Mbit/s for three months.

Television combined with the Internet provides greater variability. Four number tariffs: S, M, L, XXL, as well as designer. In it you can select the desired speed and number of channels, and also enable various add-ons such as antivirus, TV archive, etc.

Additional services

Thanks to the accumulated experience and the use of components and computer equipment from leading manufacturers, the service center offers its clients the most optimal solutions in the organization, construction and maintenance of structured cabling networks. These include:

• design and installation of telecommunication networks taking into account the needs of the client and the characteristics of his premises;
• a full range of services for television, telephony, video surveillance and monitoring systems;
• supply and configuration of working equipment for organizing a network, which is pre-tested at the company’s technical center. This reduces the time required to install equipment and connect it to the Dom.ru network;
• a complete set of modern systems for solving typical telephony problems;
• implementation of unique projects that meet the needs of the customer.

Everything for the client

As a rule, when you go to the office of large service companies, you have to stand in long lines in stuffy rooms and wait for its managers to pay attention to you. Our company has made sure that using our services is not only interesting and profitable, but also comfortable. Therefore, the reception of visitors is carried out after registering them at the reception and providing him with a number by which the client is invited to the manager’s window to resolve his issue.

The premises of the service center are equipped with special recreation areas, demo areas and even children's corners with comfortable soft sofas, large screens on which TV shows, videos, and presentations are broadcast. This allows you to brighten up the waiting time and, in the meantime, get acquainted with the capabilities of our company, the quality of the services we provide and test them. And in the children's zone, everyone can engage their child with an exciting activity or game. Although our adult visitors will not be bored either - the waiting time, as a rule, does not exceed 10 minutes.

Features of our service

In addition to initial consultations, signing a contract for the provision of services and further service maintenance for the subscriber, at the service center you can also purchase equipment for connecting telecommunications services: Wi-Fi routers, combo devices, as well as a new television set-top box “Dom.ru TV 2.0”, which allows expand the capabilities of home television, thanks to such innovative services as multiscreen, catch-up and multi-level search for free content.

And technical resources for presentations allow you to evaluate the quality of the Internet and digital television right on the spot. Thus, each visitor to our center is given the opportunity to access the Internet from their laptop or desktop computer located in the demo area and verify its speed and quality. In addition, in our office, HD channels from Dom.ru are regularly shown on wall TV screens, TV shows, films and promotional videos are broadcast, which allows every visitor to see the quality of our HD television.

Repair and maintenance

The service center provides warranty and post-warranty services, repairs, modernization and software updates of equipment for television broadcasting, Internet and telephone communications. Thus, the highly qualified specialists of our service center allow them to carry out work on diagnostics, repairs and firmware updates of such equipment as:

• satellite, terrestrial and cable receivers from various manufacturers;
• Wi-Fi routers;
• access card splitters and CAM modules;
• PC tuners;
• signal extenders;
• HD media players, etc.

For this, we have all the necessary technical resources and a team of experienced specialists who have a wide range of knowledge and practical skills in various fields, which allows them to implement projects of any complexity.

Reviews

Leave a review (2) 02/11/2019 Yuri
I have a positive experience. I connected to the Inter-zet provider back in 2011 before it was absorbed by Dom ru. So far no problems have been found. I pay a year in advance, the first five years cost 3,600 rubles/year. Over the past two years, they have raised the price: 4,000 rubles/year, or about 340 per month, I think it’s inexpensive. Max torrent download speed is 10 MB/sec, according to my tariff. I don't see any point in paying for higher speed. No extras. I don’t connect options, I don’t play for prizes, gifts, I don’t accept gifts... I don’t connect a separate option for IPTV television channels, you can watch IPTV for free if you want. I don’t use IP telephony because it’s unnecessary. Over the six years of use, there were problems with access, but these were very rare isolated cases. Compared to the Internet of mobile operators, this Internet is simply a miracle. Calling the call center is no problem. As for service and support, I can’t say anything; I’ve never resorted to the help of specialists, because everything works that way. And I can configure and replace the router myself. Debiting from the account is carried out correctly. There is a personal account in which the funds on the balance sheet are reflected. Maybe I'm not a demanding client... I'm happy with this Internet provider. If I had such an Internet connection via fiber optics for similar money at my dacha in the Leningrad Region of the Vyborg District, it would be great.

07/30/2018Gena

Personally, my speed is always stable at 95, the network does not drop, I have had preventive maintenance twice in all this time. I use the services at two addresses; one of the downsides is that sometimes the television lags, but not critically. I called 4 times in 7 years and never waited longer than 10 minutes. The subscription fee was raised by 200 rubles in 7 years, which is not much. You are surprised by the increase in tariffs of telecom operators and providers, but do not be so surprised by the increase in utility tariffs. The best provider in St. Petersburg, very flexible payment system. Now Interset Domra provides me with television and the Internet for free under the VIP program. fulfill the conditions of the program and receive your bonuses. All questions can always be resolved by telephone with company employees. The most important thing is the local network; regardless of the tariff, you can download content at the highest speed. I recommend this very convenient internet to everyone!

Login to your personal account Dom.ru

Login is possible through:

• Social networks VKontakte, Facebook;
• Login, contract number or email. mail.

Login to your Personal Account

Control your expenses:

• Balance status - You will always know the status of your current account and the required amount for replenishment;
• Automatic payment - your balance is replenished automatically with an amount sufficient for your comfortable use of services;
• Payment history - Information on all monetary transactions for any period of time is always at hand.

Manage the service:

• Tariffs and options - Easily and conveniently change the tariff, as well as manage additional options;
• Contact information - Update your phone number and email address in a timely manner;
• Setting up notifications - Choose a notification method that is convenient for you: via SMS, e-mail or another.

Know about discounts and promotions:

• Special offers - Stay up to date with current promotions and special offers;
• Bonus information - Find out the number of points earned and how to spend them;
• Useful options - Enable antivirus protection options or activate reliable parental controls.

How to write to Dom ru technical support?

For those who find it more convenient to communicate via messages, the official resource provides an “Online consultant” .

To contact the operator, click on the green button with a message icon, which is located in the lower right corner of the page, and write a message in the field.

Another way to contact technical support is to use the feedback form . Find the “Help” section in the main menu located on the left and select the “Leave a request” option.

In addition, in the same section there is an item “Articles and instructions” . Here you can find answers to popular questions and tips for solving the most common problems.

On the version of the site for corporate clients "Dom.ru Business" a similar page can be viewed through the menu located below. To access it, you need to find the “Instructions” in the “Clients” section.

These methods are relevant for all cities in which the Dom ru company operates, including Perm, St. Petersburg, Samara, Yekaterinburg, Irkutsk, Volgograd, Cheboksary, Tyumen, Lipetsk, Naberezhnye Chelny, Omsk, Nizhny Novgorod, Ryazan, Penza, Kazan, Kirov.

The service center staff is our pride!

Reputation is everything, so we are constantly working to improve the level of quality of the services we provide and expand our resources to serve a large number of clients. But our main asset is our staff: competent, confident in their abilities, loving their work and respecting their clients. Our managers greet all visitors to the service center with a smile, treat them politely, and answer questions related to the provision competently and clearly to the point. Not a single visitor to our service will be left unattended!

Such qualities are possessed not only by call center managers and service center staff, but also by programmers and engineers. If it is necessary to go to a client’s home or office to solve problems with connecting television, the Internet, etc., they promptly, as the request is received, go to the site, diagnose the operation of the equipment, inform the user about identified problems, carry out all preventive and repair work. If it is impossible to repair certain components on site, our engineers take them to the service center, leaving the equipment for temporary use.