PJSC MGTS (Moscow City Telephone Network) is a large company that has existed since 1882, the leading telecom operator in the capital. Its subscribers use telephony, television, and wired Internet services.
There are several ways to receive a support response from MGTS - a single hotline, email, online chat.
MGTS - Moscow City Telephone Network.
What questions does the MGTS contact center help with?
MGTS support service receives and processes user requests by phone. It helps solve problems for different groups of citizens.
For individuals
Contact center specialists consider requests from individual subscribers regarding issues such as:
- connecting home telephony, wired Internet, digital television and disconnecting services;
- personal account balance;
- existing tariffs and promotions;
- initial setup of equipment and the need to eliminate its malfunction;
- payment for services;
- problem with access to “Personal Account”, errors in the mobile application;
- calling a technician to your home in case of an unstable connection.
Legal entities
MGTS contact center operators accept applications for connection of telephony and Internet services from legal entities. They tell you how to register a “Personal Account” and top up your personal account balance.
And also, with the help of the support service, an entrepreneur can call a technician to connect a security system and alarm system in the office or replace existing equipment.
Specialists receive and consider customer complaints. Legal entities can seek advice by calling .
Application Form
The fastest and most accessible method for most users is to call 88001000800 (provider hotline). Calls to this number are free throughout the country.
The Rostelecom operator will accept your application, which is then transferred to specialists. After some time, the user will be called back to clarify the details of the call. Here the user must describe the problem in as much detail as possible so that the technician can prepare the necessary tools and equipment. He also coordinates the time of arrival, because to access the equipment the user needs to be at home. You need to choose a time when you can definitely be unoccupied or someone will be at home.
If the problem can be solved remotely over the phone, the technician will offer to do so. This is normal, since most requests, and there are a lot of them, are usually easily resolved without visiting, simply by following the tips of a technician. This is beneficial for the company - less workload on technicians, it is beneficial for the subscriber - you don’t have to spend money.
The specialist will advise you on the problem, and in real time will give you tips on what you need to do to diagnose the cause of the problem and eliminate it. If the problem is corrected, you can be proud of yourself; if it doesn’t work out, a technician will arrive at the chosen time.
Toll-free number of MGTS contact center
MGTS subscribers can use several numbers to connect to the call center support service. Operators work around the clock and respond to customers as quickly as possible.
How to call from a mobile
The single number of the contact center in Moscow is . An additional short number for communication is , you can call it free of charge from a mobile phone.
Request to call a technician if your phone breaks down
Applications are accepted by the MGTS contact center and forwarded to the Repair Bureau. Specialists are repairing the transmission line. Information on where to call in case of a malfunction is available on the company’s website: a single MGTS number or a support hotline for residents of the Moscow region. — . Calls within your home region are free.
Is it possible to submit a connection request by phone?
You can apply to connect the service by calling a landline phone number. The employee will ask you to indicate the address, last name, first name and patronymic of the subscriber to call the technician. After processing the application, a specialist will contact the user to find out the most convenient time for the employee to arrive.
By calling a landline phone, you can leave a request for connection.
Repair of wired landline phones
The term “wired telephone” itself suggests that for the device to operate normally, the wire must be in good condition. The majority of breakdowns of corded telephones are caused by broken contacts at the junction of the wire with the device body and the telephone socket. It is in these places that the cable experiences the greatest loads, most often frays and therefore normal communication is disrupted.
A little less often, the twisted cord connecting the tube and the body is subject to such breakdowns. The fastening there is much stronger, the twisted design of the cord allows it to “spring” and resist overloads, and there are usually less stress on bending. Other breakdowns are usually caused by long-term operational wear and are eliminated by replacing parts with new ones.
The most common breakdowns and repairs of landline phones:
- No signal. If the telephone is, in principle, connected and the supply line is not damaged, then a check of the contact network is required - all wires outside and inside the telephone. All wires “ring”, and if a contact violation is detected, the circuit is resoldered and the connection is restored.
- The interlocutor cannot hear you. Most likely, the problem is a non-working microphone (microphone capsule) or part of the circuit responsible for connecting the microphone. Usually the repair comes down to replacing the microphone.
- The call goes through, but you can’t hear or can’t hear your interlocutor well. The problem here is in the dynamics (telephone capsule). If you have an older model with a carbon speaker, the connection can be improved by tapping the tube. Coal crumbs stick together over time, and if you “unstick” them by shaking and tapping, then audibility will improve. If the speaker is a diffuser, then you will have to change either the speaker or the amplifier in the phone circuit.
- The number cannot be dialed because the dial buttons do not respond to pressing. Usually the problem is a breakdown of contacts due to clogging inside the phone. Regular cleaning of the buttons and circuit board inside the phone helps. When wiping, it is important not to catch the carbon layer on the buttons.
- The number on the rotary telephone cannot be dialled. Most likely, the dialer is broken and interaction with the contact plates of the phone is disrupted. In this case, dialing does not work because the PBX cannot determine which digit of the telephone number you are dialing.
- You do not hear the incoming call, although the signal is received , and “at the other end of the line” they complain that you are not picking up the phone. Here you need to check the call pattern. The armature, core, coil or striker that hits the bell cups can break.
- The sound occasionally disappears during a call. This occurs due to a violation of the contact circuit, that is, when the break is not complete and the contacts seem to “self-heal” after they open. This requires checking the line and microtelephone wires, the wires inside the handset and the transformer. The wires can be resoldered, and the transformer can be replaced.
What questions should you not contact the call center with?
Contact center specialists do not provide information regarding tariffs and services of other telecom operators. And they also cannot help if the user is faced with fraud by persons who are not representatives of the company.
Contact center employees refuse to service citizen requests containing profanity.
Subscriber requests will not be considered if the data transmission failure was due to a power outage or the actions of third parties. The company is not responsible for events occurring due to reasons beyond its control.
Answers to questions regarding television, the Internet, and mobile communications can be found on the MGTS website in the “Support” section. Useful information is published in the “Additional Information” subsection. Subscribers can disable services by visiting the nearest company office.
Rostelecom - application for telephone line repair
To carry out official repair of a telephone line, a user application must be drawn up. The form to fill out can be provided by specialists at the nearest service center or downloaded from the company’s website.
It is necessary to confirm the subscriber status of this telephone line; for this you will need to provide a passport or a copy of the contract to a Rostelecom specialist.
The company has long held a leading position in the telecommunications services market. High-quality customer service is one of Rostelecom’s main advantages. Keep an eye out for tariff updates and promotional offers, which can make using services cheaper. You can subscribe to the operator's official newsletter.
Other methods of communication
Information on other ways to contact support is listed on the official MGTS website. It is located at the bottom of the page and is highlighted in blue.
By clicking on the blue circle, the user will open a window for logging in. Here he needs to provide a phone number and password.
You can contact the company through your personal account
Using the feedback form
By visiting the MGTS website, the subscriber can use. To receive a response from a representative of MGTS, the user must indicate his last name, first name and patronymic, email address, city home telephone number, and also describe his request in detail.
You can attach any file or image to the text of the letter.
Before submitting the form, you must check the box next to the item on the processing of personal data.
via social network
The user can ask a question of interest using social networks or. You can go to the community by clicking on the corresponding icon on the MGTS website page. The group administrator reviews user requests within 24 hours.
MGTS mobile application
You can download the MGTS mobile application in the market or. After installation, you need to open the program, register and log in to your “Personal Account”. The main page will display information about the current balance and the phone number associated with the account.
Using a mobile application, the user can manage services, view basic information about the current tariff, call a repairman at home, find out news and company promotions and payment history, and extend the validity of subscriptions. Here you can contact a technical support specialist.
The application is available for download in the Google Play Market.
Chat with technical support on the site
The user can quickly get an answer to his question by writing a message to a technical support specialist in the chat on the website: . To do this, you must first log in by entering your username and password for your “Personal Account”.
The consultant will help you solve the problem online. For convenience, the user can indicate their name, contact phone number and email, and then describe the problem that has arisen.
To resolve issues, you can contact the support chat on the official website.
Company contacts for personal inquiries
Not all issues can be resolved by calling the MGTS support hotline. Sometimes it is necessary to consult a technical specialist in person.
For Moscow
To receive competent advice on your issue, the subscriber must use the correct telephone exchange or communication center.
They are created specifically so that clients can dial the desired branch and contact the employees working on the MGTS line at a particular address.
Post offices are located in various areas of Moscow: at the Arbatskaya, Domodedovskaya, Shchelkovskaya, Tretyakovskaya, VDNH metro stations, etc.
Offices for receiving citizens are located at the following addresses:
- st. Lyublinskaya, 17, building 3;
- st. 1st Dubrovskaya, 1, building 2;
- st. Elektrozavodskaya, 60;
- Mozhaisky Val, 12, building 1;
- Bagrationovsky Ave., 18, building 1;
- st. Tushinskaya, 11, building 3;
- st. Novocheremushkinskaya, 65;
- st. Dubininskaya, 12.
Here the subscriber can leave a request to call a technician. When submitting an application, you must indicate your contact information in the text of the application.
Address of the organization for receiving written requests: Moscow, st. Bolshaya Ordynka, 25, building 1.
Map with the location of the company's offices.
For area
The MGTS company provides services to residents of the Moscow region. The addresses of departments for receiving requests can be seen by opening the interactive map. By clicking on the line with the address, the user can find out the operating hours of the department and directions to it.
Which method of communication is more reliable and faster?
You can get a prompt response from an MGTS support employee by writing a message in the online chat on the website or sending a text message to the email address: .
If the home phone does not work, the subscriber can call the hotline and leave a request for a technician to come out. The waiting time for a specialist response is 5 minutes.
To contact the operator, you must listen to the answering machine and follow its instructions. If necessary, the employee will fill out a request to call technical assistance.
Repair Bureau
MGTS Repair Bureau is a structural unit of a telecommunications provider responsible for technical support for subscribers. In general, assistance to the company’s clients is provided in two ways:
- remote consultation provided by hotline staff – works 24/7;
- organization of repair work - as necessary.
It is worth noting that equipment repairs are carried out by MGTS partner companies, so the quality of service, as well as the cost of services provided to eliminate breakdowns in some cases can vary significantly depending on the area, street or even house. For example, in Moscow alone, the above-mentioned telecom operator has more than two dozen permanent contractors, the number of which, in certain months, either increases or decreases.
