In addition to high-quality mobile communication services, Yota provides its customers with high-speed unlimited Internet, the coverage area of which covers the territory of almost all constituent entities of the Russian Federation. Despite the fact that Yota communications are not yet in great demand among users, the operator’s customer base is growing daily. Consequently, the number of people in need of customer support and help services is increasing.
It should be noted that calling the contact number of the Eta operator is not so easy, or rather, dialing it is not difficult, but you will have to work hard to find it.
Calling the call center is not the only way to contact Yota consultants.
Each subscriber can find out the answer to a question of interest using online chat in the Yota personal account, customer support via email, official groups on social networks (VKontakte, Facebook, Instagram), as well as service center consultants. Which method of communication with the ETA operator is the most convenient, how to correctly formulate the question in order to get a clear answer? Let's talk about this in more detail.
What can you find out by calling support?
If you have any problems with communication or you don’t understand where the money is going, feel free to call the operators. A conversation with Yota support will be useful in the following cases:
- If you want to customize your tariff plan, connect or disable any services and additional options;
- If you need to cope with technical problems related to the operation of mobile communications;
- If you use a router or modem from Yota, and it starts to act up;
- If you need detailed communication costs or information on new offers.
If operational problems are not related to the quality of telephony services, technical support will not be able to help you. To solve hardware problems, you will have to go to a service center.
Call an ambulance from “Iota” - 103
If a person feels unwell and requires immediate emergency care, then the person’s life may depend on the speed of the reaction. It is important to remember that you can call an ambulance by dialing 103 . Remembering is easy, typing is quick. Better yet, add this number to the speed dial button.
When making a call, you need, despite the circumstances, to pull yourself together and clearly and clearly explain to the dispatcher what happened, describe the symptoms and severity of the person’s condition. This is necessary so that the call center operator can get his bearings and send the right team to you, since they are different in the Ambulance: children’s, intensive care, cardiology, etc.
Chat consultation
You can clarify the inaccuracy and get a solution to any network-related problem in the online chat on the operator’s website.
You need to do the following:
- Go to the official Yota website: ;
- Go to the “Support” section;
- Formulate your request and send it by pressing the Enter key or enter on your device;
- Wait for the operator to respond.
To talk with a specialist, you will need to enter personal information: name and personal account number, city of residence, if the question concerns your number and does not relate to a general topic. Usually the consultant's response takes no more than 5 minutes.
Other Yota contacts
The hotline is far from the only way to contact Iota representatives. There are other contact details for holders of SIM cards from the operator in question. We invite you to consider all options in more detail.
There is an email for direct communication with company specialists. You can send a letter to it with a detailed description of your situation, as well as attach files. To do this, it is recommended to use the following address: [email protected] .
If you are a member of the press, you should contact this contact: [email protected] .
Social media
Iota has many social networks where important news and special offers are published for all clients. Qualified moderators also work here to answer customer questions. The list of all sites where there is an official Yota page is as follows:
- Facebook: https://www.facebook.com/yota.russia ;
- Instagram: https://www.instagram.com/yota/ ;
- Twitter: https://twitter.com/yota_russia ;
- VKontakte: https://vk.com/yota .
SMS
The short number 0999 is not only for calls. Here you can send a message from your mobile phone and receive a response from a company specialist. SMS is sent free of charge. The employee will study the situation for some time, and you will receive a response with all the necessary instructions.
If it is impossible to resolve the issue this way, the operator will offer to contact you by phone or online chat.
How to write to an online chat
The operator’s official website features an online chat for quick interaction between employees and clients. To contact this contact, you should adhere to the following algorithm:
- Follow the link depending on which customer group you belong to:
- For individuals: https://www.yota.ru/support/mobile#chat ;
- For business clients: https://www.yota.ru/b2b/support/mobile#chat .
- Enter the essence of your appeal in the appropriate field, as shown in the image.
- Use the "Attach File" link if necessary.
- All that remains is to click on the send icon and wait for a response from a free employee.
Visit to a communication salon
If your problem cannot be solved by phone or other support contacts, then you need to go to a communication center, taking your passport with you.
The operator’s official website contains an interactive map with all addresses, services provided and work schedules. You can get acquainted with it using the following link, scrolling to the block with the map: https://help.yota.ru/ .
Mobile app
The online chat, discussed earlier, is available not only on the official website, but also in the Iota mobile application. If you have not yet installed this program, do so using the following platforms:
- App Store (Apple iPhone, iPad, etc.): https://apps.apple.com/ru/app/id871741640 ;
- Google Play Market (Android): https://play.google.com/store/apps/details?id=ru.yota.android&hl=ru&gl=US ;
- Microsoft Store (Windows Phone): https://www.microsoft.com/ru-ru/p/mobile-operator-for-windows-phone-yota/9nblggh681ff .
After installation, use the following algorithm:
- Open the mobile application of the Yota operator.
- On the home page, tap the question mark in the upper right corner of the screen.
- Here you can find detailed instructions from the operator. And also write to a specialist at the bottom of the page.
Law Enforcement Requests
The operator in question has a separate contact for law enforcement officials. Representatives of such organizations should contact the Chief Security Officer directly. This must be an official application supported by relevant documents.
A slightly outdated, but still effective way to consult with Iota technical support. You can write your appeal and send it to .
The letter is drawn up in a form convenient for you. The answer comes within 1-3 days. This method is suitable if the problem does not require an urgent solution. If you need to block a SIM card or fix communication problems, it will not work, as the wait is too long.
Contact center functionality
- Changing the tariff plan;
- Solving problems with smartphone performance;
- Obtaining addresses of the nearest branches;
- Order details;
- Troubleshooting router problems;
- View payment methods for telecommunications services.
Contact center employees only resolve software malfunctions of telecommunications equipment caused by incorrect user settings. If the router physically breaks down, burns out, or stops turning on, it is impossible to solve the problem over the phone. The consultants will name the location of service centers involved in warranty repairs of damaged equipment.
Yota mobile application
Like any self-respecting operator, Yota has a proprietary application in which you can find all the information you are interested in. Here you can see:
- Your personal account number and terms of agreement with the company;
- Tariff settings and list of connected services;
- Balance and package balance;
- Details of all communication costs.
In addition, the application provides free 24/7 technical support for all subscribers. A convenient option for those who do not like phone calls. The application works on iOS, Android and Windows Phone systems. You can download it from the online smartphone market or on the official Yota website.
Other methods of communication
One of the most common ways to contact a company is to write an email to the address You can write in free form, but do not forget about the rules of decency and vocabulary.
SMS support
As mentioned earlier, additional support for the company’s clients is provided through an SMS application. To do this, just send your question to a toll-free number 0999
.
Contact on the company website
You can always ask your question on the site in real time. To do this, just go to the “Contact Chat” section. Here you need to enter the following data:
- Personal account or your personal name (but then, most likely, you will again have to enter a personal account, so prepare in advance.
- City.
- Actually, the very essence of the appeal.
After this, you can start pressing the “Ask” button. As a rule, a specialist’s response does not take more than five minutes, so in a short time you will be able to receive all the information you are interested in.
Section “Help and technical support for mobile communications”
In the support section you can find answers to the most popular questions that Yota subscribers have. Here you can solve your problems:
- With balance and payment for Yota services;
- With activation and blocking of SIM cards;
- With connection of SMS, 4G and other options;
- With setting up a black list of contacts;
- With the connection of additional services, etc.
Please read this section before contacting support. There's a good chance you'll find the answer here.
Yota provider hotline
Yota is a popular telecommunications service operator offering users high-speed mobile Internet, making voice calls, and sending messages. Watching TV shows via WiMAX technology is also implemented. An indisputable advantage of the operator is the self-assembly of the tariff plan. A potential subscriber is able to select the services of interest before purchasing a starter package.
User's personal account
There is no feedback from consultants, but still, in your personal account you can find a lot of useful information and resolve almost all issues related to service in Yota. By logging into your personal account, you can:
- Disable or activate additional services;
- Customize your tariff to individual requirements;
- See how much money is spent on subscription fees;
- Check how many gigabytes are left until the end of the month;
- And much more.
To log into your personal account:
- Go to the official Yota website: yota.ru.
- Click on the personal account login icon, which is located in the upper right corner of the site.
- Enter your phone number, email or personal account number. Then enter the password for your account.
- Carefully study all sections and find the one you need.
You can also log into your personal account using the social networks Facebook or VKontakte, if they were previously linked to your account. Your personal account on the website is only available when using a SIM card for modems and routers.
How to call an ambulance
Previously, every person from childhood knew how to call an ambulance, police, fire or gas service. In this case, a simple combination was used - 01, 02, 03 or 04, respectively. Today, calling an ambulance from a mobile phone to Yota using a two-digit number is impossible. The reason is that only 3-digit telephone numbers took effect.
Today in Iota the mobile ambulance number looks like this:
- 030;
- 030;
- 030.
There are situations when the options discussed above do not work due to technical failures in the network. In this case, you can call an ambulance from ETA from a mobile phone by dialing the full number. There is a special approach to formation here.
Let's look at an example of how to call doctors - 8-343-99-03-000, where:
- 8 — mandatory “details” of the telephone number;
- 343 - your city code (using 343 you can call an ambulance from Iota in Yekaterinburg);
- 99 — special emergency dial code;
- 03 - communication with the body of interest;
- 000 - any numbers that are dialed to form the required number of digits (it is better to use three zeros).
As you can see, there are four options for how to call an ambulance from Iota from a cell number. If you have difficulties communicating on a standard 3-digit phone, use the full version. But before you call, check your area code.
In all cases, you must wait for the operator to respond, answer all questions quickly and accurately, and then follow the instructions.
How to call Yota support
If independent methods of solving the problem do not work for you, you can always call the Yota support service using the hotline number. If you are an individual, then dial the number 8-800-550-00-07. If you are a corporate client, call 8-800-550-10-10.
First, you will have a conversation with an answering machine. It may solve some of your questions, so listen to the instructions carefully and try to find a solution to the problem. If there was no suitable item or the information received was not enough, press the desired combination of numbers and switch to a conversation with a technical support specialist. To talk to him, you will need to provide personal information:
- Your personal account number;
- Name to address you;
- City of residence.
We advise you to formulate your question in advance and prepare a list of questions so as not to get confused during the conversation. Both Yota support hotline numbers are free and work 24 hours a day. Compared to larger mobile operators such as Beeline, Megafon or MTS, the load is low. You need to wait 10-15 minutes for the consultant’s response, rarely 30 minutes or longer. It is best to call at night or early in the morning. Then they can answer you immediately, without waiting.
What you need to know before calling
After you reach the hotline, you need to provide the operator with some information. This is necessary to confirm your identity. After all, a company employee will not be able to perform most procedures if he is not sure that he is talking to the real owner of the SIM card.
It is recommended to remember or have the following information on a piece of paper before calling support:
- Personal account number specified in the service agreement with the company;
- The locality where you live or use the services at the moment;
- You may need the passport data for which the account was registered;
- The question itself or the essence of the problem with which you called the specialists.
Summary
If you have any problems with communication and the Internet, problems with the router, or questions about the company’s services and products, you can always contact Yota support. Specialists will explain to you everything that is not clear and help you find an appropriate solution to the situation. You can call Yota support at 8-800-550-00-07 if you are an individual, or at 8-800-550-10-10 if you are a corporate client. The call is free within Russia, support is available 24 hours a day. In addition, the operator offers many other communication methods: online chat, application, SMS or email. If your problem does not require an urgent solution, it makes sense to use them. Also, do not forget to check your personal account and the list of common questions on the website - you may also find the answer there. It's much faster and more convenient than hanging on the line waiting for a consultant.
What questions do subscribers ask about?
Most often, Iota clients contact the help desk with the following problems:
- how to change the tariff plan;
- find out the address of the service center;
- why the money was withdrawn from the phone;
- how to deposit money into an account;
- how to set up your phone.
However, this is not a complete list of problems that arise for cellular network clients. And many subscribers don’t even know how to contact the Yota operator if they have questions about the Internet or cellular communications. Specialists will answer these questions and provide assistance to their subscribers, as well as other people who want to register with Yota.
What USSD commands does Yota have?
USSD commands allow you to manage all possible services, including package balances, balance, connect and disconnect necessary services.
The main ones can be seen below:
- *100# — check the remaining balance.
- *101# — find out the remaining packages: minutes, SMS, Internet.
- *103# — find out your phone number.
- *144* 89ХХХХХХХХХ# - such a command, with a request to call , simplifies the need for an urgent call due to a lack of funds in the personal account.
- *903# - access to the black list.
- *106*X# - “X” connect the desired package of minutes.
- *602# - the combination will be useful if you have overused minutes in the current month, and order an additional 100 minutes.
- *603# - useful for those who send a lot of SMS by paying 50 rubles. , unlimited SMS appears.
- *604# - provides access to unlimited use of mobile applications.
- *605# - will be of interest to those who use the Internet a lot, receiving an additional 5 GB of traffic.
Yota customer support is provided instantly if you choose this method of communication with the technical center.
