Yota hotline: phone number, how to contact support

About company

Yota is a well-known Russian mobile provider providing mobile communications and Internet access services. It is one of the top five largest market representatives, with total coverage in more than 70 regions. The number of connected clients is growing; according to last year, there were more than 5,000,000 subscribers.

The company has created an Iota hotline, which allows you to find out the necessary information, receive news, ask questions, etc. Let's find out if there are alternative methods of communication, is it possible to file a complaint?

Other 5 communication methods

In addition to regular calls to free Yota service numbers, there are at least 5 more ways that provide the opportunity to get in touch with the operator. Basically, they all require Internet access.

Below are more details about them:

SMS

Yota offers users of its network communication via SMS messages. It is very convenient to use them, because it is not always possible to reach the number indicated above. To contact us, you need to indicate the essence of your request in the body of the letter, and then send it to number 0999.

The operator sends his response within a few minutes. Communication via SMS is quite fast. However, this method can only be used by Yota clients from a mobile device with an operator card.

Chat

Network subscribers can use a special online chat on the Yota website. Due to this, you can clarify any questions in real time and receive almost instant answers.

In order to obtain the necessary information, you will need to indicate your initials, as well as your mobile phone number, region of residence and formulate your appeal.

When the operator is free, he will immediately begin communicating with you. Everything is done in chat mode, through correspondence. After receiving the necessary information and completing the conversation, the system prompts subscribers to evaluate the work.

Before using the chat, it is recommended that you read the frequently asked questions; perhaps the answer will be found without consultation. Due to this, you can save time for yourself and your employee.

Social network VKontakte

To receive answers to subscriber questions, Yota created a group on VK. To do this, you will need to go to the official group vk.com/yota, then look for the desired topic there and ask the necessary question. After some time, a company employee will provide an answer.

As practice shows, the answer comes quite quickly, and all problems are resolved professionally.

Mail or website

If the request is not urgent, then Yota subscribers can use email to clarify the necessary data. To do this, you will need to use the address. In the letter itself, you need to indicate your questions, without initials and telephone number.

You can also use a special form to contact the operator, which is available on the official website. You just need to click on feedback and select the type of communication to the employee in the open menu. Next, fill in the contact information and indicate the desired question. Literally in a few minutes, up to a couple of hours, a free employee will make a call to the number left in the application. If the call is not answered, the operator sends a response to the client’s email.

Personal account

Each subscriber is recommended to register in their personal account and use its functionality both to communicate with the operator and to connect, disconnect services, tariffs, check new products from Yota, promotions, and much more. In order not to bother with registration data in your personal account, you can log in through social media. networks. In this case, you do not need to specify a password and login.

In their personal account, users can ask the necessary questions through the feedback form or write to the support service.

The last option for communication will be a personal visit to the Yota salon in your city. Subscribers can check the addresses of the salons on the Yota.ru website.

How to write to Yota support?

A wide selection of communication channels significantly distinguishes the operator from its competitors. Clients can quickly find out information using:

By email
By sending a message via SMS to number 0999.
Tab on the Yota website “Feedback” - https://www.yota.ru/support/mobile.

For a quick response, customers can count on the competence of the Chat staff. Leave messages and receive answers within 1-5 minutes.

Through the official website, you can fill out an application, send a request to Chat, or open the “Frequently Asked Questions” section and try to find the answer yourself. More often, the Yota support service publishes detailed instructions and procedures on the portal.

You can also leave a request using the mobile application; see below for more details.

How to contact the hotline operator by phone?

You should start with the technical support phone number of the yota operator. It's a must to know him. After all, it is this combination that needs to be remembered to quickly resolve all situations. Write in your phone book:

8-800-550-00-07

For legal entities, technical support number: 8-800-550-10-10. As soon as you have a problem, instead of thinking about how to call the yota operator, just dial this hotline number. Initially, you will be connected to a technical support answering machine, and you will be able to solve some problems by typing the appropriate numbers on the keypad. But in the same way, you can contact a live technical support operator by phone and ask him any questions you may have. It is worth noting that in this format you can literally solve all the issues that arise in your work.

Please note. That this is a yota technical support hotline applies only to the modem. All issues related to mobile communications will have to be resolved via chat or SMS.

What is the Yota hotline number?

The hotline telephone number, despite the noticeable convenience of electronic forms of communication, remains relevant. Depending on the category, you need to know the corresponding hotline:
Individuals.
Legal entities.

A toll-free number with code 8800 is available from any Russian city (Moscow, St. Petersburg, etc.), from all landline and mobile devices. Contact with the operator is maintained through a single help telephone number at any time.

Read also: Nissan hotline in Russia, how to write to support?

Phone control

There are several ways to manage a number, track its status, and current data. For example, ussd of the yota team. Although users can often search for the necessary information through the official application - just install it. This is also true, but it takes a long time. Special ussd codes help out. There are many of them, but you can consider the most popular ones.

Certain codes are aimed primarily at users with unlimited Internet. These people can connect themselves to additional minutes by sending the command: *105*X#. Where X is the number of connected minutes 50, 200, 500, etc. For example *105*500#. If you want to add 100 additional minutes to your number, you should contact the command: *, 602, #. You can activate unlimited SMS messages by entering: * 603, #.

All these sequences are simple and easy to remember. The layout and base are simple. The main thing is to enter the numbers correctly and not get confused.

Here we can highlight the USSD command Yota *105*X#. It is aimed at users with unlimited tariffs and allows you to connect additional packages of minutes. For example, *105*100# is a command to order a package of 100 minutes. On new tariffs, effective from January 25, 2021, the selection of a package is carried out using the USSD command *106*X# - it allows you to activate a Yota service package without an application.

N – number of minutes in the selected package.

For example, *105*300# – will connect to a tariff package with 300 minutes of calls within Russia.

What cases is the hotline intended for?

Most of the questions and difficulties that arise for subscribers can be resolved remotely by calling one of the hot numbers. Yota clients can receive advice on the following topics:

Tariffs, services.
Poor performance of the smartphone, signal reception.
Technical problems with Internet access.
Help in selecting current offers.
Search for nearest branches and service centers.
Problems with payment and spending of funds.

The hotline is ready to receive and listen to complaints and feedback.

Communication on social networks

The operator’s official website lists Yota’s account on the VKontakte social network.

This way of communicating with Iota consultants is also very convenient and allows you not only to quickly receive qualified assistance, but to keep abreast of the latest news and current offers.

For users of the social networks Facebook, Twitter and Google+, separate platforms are provided for communication with Yota technical support.

Contact technical support via the app

The Iota application for mobile devices is designed to improve the quality of service and subscriber access to all services and options of the company. Activating your personal account opens the way to quickly tracking account history and calls, without the need to contact company employees.

In case of problems and difficulties, users can send an official request. To do this, log into your account and select the “Technical Support” section in the main menu.

The application is installed on phones with Android or iOS platforms.

Phone numbers

To communicate with an operator, a telephone call is often used, but the mobile number is not indicated on the Yota website and customers simply do not know how to call employees. Many may think that the company hides support numbers, but in fact this is a kind of policy. Yota prefers to communicate with clients using other methods, which will be presented in the description below.

You can find the contact in the FAQ section on the Yota website and it looks like 88005500007. The phone is free and calls employees directly. Calls to the number can be made both from mobile devices and from landline devices.
If you need to talk to the Yota operator, but plan to call from another operator’s number, then dial the same number 88005500007. The call will also be free.
For communications from abroad, use the toll-free number +74959888649.
If the client is a legal entity, then a completely different phone number is used, namely 88005504955.

Contact support through your personal account

You can use your account to send personal requests. It can be accessed from the official website or smartphone application.

To enter your personal account, use the link - https://my.yota.ru/selfcare/login.

Personal account for corporate clients (owners of modems and routers) - https://corp.yota.ru.

Similarly, you need to select the “Support” section and, following the recommendations, fill in all the specified “fields”. Your personal account allows you to track sent requests.

Newsletters and subscriptions

An easy to remember set of numbers and symbols – asterisk, 903, hash (*903#). Entering it allows you to opt out of unwanted mailings. When you send a combination, you see the subscribers from whom you receive unwanted messages. And then everything is as simple as at the post office, you move unwanted numbers to the “Black List”.

The following Yota USSD command allows you to refuse unwanted mailings - just send a USSD request *903#. If you are overwhelmed by incomprehensible write-offs, type the above command. In response to this, a simple menu will appear on the screen, in which you will need to select the first item - a list of numbers from which you receive mailings will appear. To stop spam, place the specified numbers in the blacklist.

How to write a complaint?

The company’s recommendations state that it is better to leave a complaint using your personal account or the “Feedback” tab on the website.

Alternatively, you can use chat or email:

Read also: Hotline Dom.ru, how to write to support

For individuals
For legal entities

It is not recommended to file a complaint using hot numbers, as this requires a lengthy explanation and attaching additional information. materials.

How to call the Yota operator

We have already mentioned earlier that legal entity subscribers need to call the Yota operator to a separate toll-free number 88005504955, and not use the main hotline number 88005500007, which is intended for users with the status of an individual. At the same time, the provider provides its business clients with an exclusive opportunity for return telephone communication through the Yota website or mobile application. To order a call back from an operator, you must:

go to the provider’s website;
select the For Business tab in the menu;
go down to the bottom of the page;
activate the Book a call back tab;
in the Thank you for your interest in Yota form that opens, indicate your name and contact phone number;
click the Leave a request button.

An operator specialist will call you back within the next 2-10 minutes. Here you can also find the Contact Chat tab, which will allow you to quickly connect with an online consultant to resolve any issues regarding receiving Yota mobile services.

If you have no opportunity and/or desire to either call or send SMS, you can resort to other options:

online chat;
Yota mobile application;
Email;
official Yota VKontakte group;
point of sale.

Yota is a new type of mobile operator. It is primarily engaged in providing 4G Internet and affordable mobile communications at reasonable prices.

The history of the company began relatively recently, in 2010, and many users have already become regular customers and recommended the choice to other people.

As a rule, the operator number should be indicated on the official website of the Yota company, but finding it is not so easy

The thing is that on their website all attention is concentrated on the online chat through which you can get an answer. I think you yourself understand that sometimes you don’t have enough patience to wait for a response in a chat

Here is the long-awaited number of the Yota operator - 88005500007, which you can call not only from mobile phones, but also from landlines. The advantage of the technical support number is that it is absolutely free and is not charged in any way.

By calling the operator, you can ask absolutely any questions you are interested in. The specialist will tell you all the information in as much detail as possible, be it a question about maintenance and service provision, or a problem with setting up Iota equipment.

Regions and cities where Eta operates

Cellular and Internet operator Yota is available in the capital of Russia, St. Petersburg, Altai, Buryatia, Omsk, Yaroslavl, Novosibirsk, Tula, Abakan, Aleksandrov, Chukotka Autonomous Okrug, Anapa, Achinsk, Balabanovo, Balashikha, Novgorod region and Novgorod, Ivanovo and Ivanovo region, Bratsk, Bryansk region, Blagoveshchensk, Vladivostok, Primorsky Territory, Vladikavkaz, North Ossetia, Chechen Republic, Grozny, Ingushetia, Zelenograd, Kaluga Region, Krasnoyarsk Territory, Yamalo-Nenets Autonomous Okrug, Sochi, Barnaul, Khakassia, Udmurt Republic , Irkutsk and Irkutsk region, Crimea, Dagestan, Arkhangelsk, Khabarovsk, Anapa, Vladimir, Kovrov, Perm and Perm region, Ekaterinburg, Kaliningrad region, Bulakovo, Barnaul, Bataysk, Amur region, Izhevsk, Krasnoznamensk, Jewish Autonomous Okrug, Krasnodar, Astrakhan, Zhigulevsky, Stary Oskol, Surgut, Vologda, Kimry, Kislovodsk, Essentuki and other territories. Almost all regions of Russia are covered by the company’s high-speed Internet, the coverage area of which is constantly expanding.

Email

For example, on the pages of the official website there are links to public pages representing the operator on social networks (https://vk.com/yota). If the need arises, you can write a message through a social network and after some time receive help and advice. You can also resort to email. You can send a letter describing your problem to the company's email address. These methods of communication assume that the answer will not come instantly, it will have to wait for some time. At the same time, using this communication method, you can describe your problem in as much detail as necessary. If necessary, provide screenshots so that it is clearer to specialists where exactly difficulties arise. It is logical that by understanding the essence of the problem as fully as possible, consultants will be able to solve it much more effectively.

Personal account and application

The company’s official website has a Personal Account section, which has easy navigation and can replace your communication with a consultant. You can register there using social networks, email or mobile number.

It will be convenient when you need:

Check your SIM card balance;
Adjust the tariff plan;
Enable or disable services;
Adjust Internet speed;
Pay for communication services;
Link your bank card number to your account;
Stay up to date with all news and promotions.

The mobile application is also designed to make your life easier. Of course, it is still being finalized, but already there you can:

Find out the balance;
Check remaining minutes and GB;
View full information about the tariff plan;
Enable or disable options;
Pay for communication services with a bank card;
Communicate with support.

Alternative ways to contact Yota technical support experts

If there is no time to make a call, and online customer support is not available, subscribers can ask the operator for help in alternative ways. There are several of them. They will also be useful if you do not need to solve the problem urgently or if you only need to obtain background information.

Sending an SMS message

Service contact number - 0999 . When receiving help, an Yota client must follow the standard procedure. It is not complicated and guarantees a quick response. Algorithm for receiving help via SMS:

via the message menu, create a new SMS with a question;
send it to number 0999;
wait for a response;
carry out the actions suggested by the expert.

You will have to wait for a reply SMS. The waiting time does not exceed 3-7 minutes. It is convenient to use this communication method in cases where the subscriber needs to:

get network settings;
reports on package balances;
conditions for changing the tariff plan, etc.

When sending SMS, you do not need to wait for an expert on the line, which is very convenient.

Contact the operator by email

The Yota technical support service has an official email registered - Each subscriber of the operator can send a letter to the company’s experts with a worrying problem. This form of communication is very convenient because the client receives the most detailed answer and can describe the problems in detail. The only disadvantage of this method is the Internet connection. If there are failures or there is no connection, you will have to wait a long time for a response.

What can you find out by calling support?

If you have any problems with communication or you don’t understand where the money is going, feel free to call the operators. A conversation with Yota support will be useful in the following cases:

If you want to customize your tariff plan, connect or disable any services and additional options;
If you need to cope with technical problems related to the operation of mobile communications;
If you use a router or modem from Yota, and it starts to act up;
If you need detailed communication costs or information on new offers.

If operational problems are not related to the quality of telephony services, technical support will not be able to help you. To solve hardware problems, you will have to go to a service center.