MTS support service: telephone numbers, how to write a complaint?

The MTS home internet hotline is designed for those who have entrusted the operator with organizing communications not only on a smartphone, but also in the apartment. Support specialists are able to talk about the specifics of providing services and the reasons for errors that occur, explain payment issues and accept a request to call a technician in case of serious problems. Moreover, the home Internet and TV department does not have any special differences from the standard line for working with private clients via mobile communications. After making a call, you will also be sent to an answering machine and will go all the way to a live specialist through short commands.

MTS hotline phone number

You can call the Russian Federation using a single phone number.

For clients within the network there is a short number for free calls: 0890 (possibly also from Belarus).

A lot of calls come from abroad, which forced the management to launch an auxiliary call center.

For other contacts, please visit the website: .

Internet packages

The current MTS tariffs in the Republic of Udmurtia in 2021 for online are divided into three categories:

For tablet.
For laptop.
For a smart device.

There is a carefully designed solution for each gadget. Despite the small range, many customers noted that the offered conditions are quite favorable for connection.

For tablet

The operator offers to choose one of the unlimited directions. You can choose from:

YouTube.
MTS TV.
Social media.
Video calls.

Subscription payment – 350 rubles. 10 gigabytes of traffic are provided per month. Call tariffs:

1.5 rubles between clients of the same operator within Udmurtia.
Other calls - 3 rubles.
Outgoing calls from outside the region to MTS numbers – 3 rubles.
Other conversations - 12 rubles.

For laptop

For 700 rubles per month you get access to the World Wide Web at a speed of no more than 4 Mbit/s. If you need more speed, then increase it using additional options:

Maximum 3 hours – 95 rub. To connect, send the USSD command – *637#.
For a maximum of 6 hours – 150 rubles. To activate, dial *638#.

Smart device

Parameters as suggested:

790 rubles per year.
200 megabytes of Internet per month.
30 minutes.
100 SMS.

How to write to support?

There are a lot of third-party services offered to clients, which often raise questions. Therefore, in order to consider all requests, we are ready to accept letters online.

The feedback form is suitable for this: .

When sending a request, users must select a category, indicate their full name, contacts and contract number.

The bulk of requests are related to signal quality, evaluation of employee performance, and cost of services. Many of these topics are covered on the site in a Question/Answer format. And the support service allows you to study the materials with answers yourself by clicking on the link: .

Current phone plans

Each tariff solution is developed for a specific category of clients. You can choose a profitable option for home Internet, for calls or for other needs. Below we will consider in detail what the operator company can offer its subscribers.

Tariff

Tariffische provides complete unlimited online and free calls with other operators throughout Russia, regardless of your location.

Number of minutes and SMS	Subscription fee cost	The first three months of use are paid with a 14% discount
500	450	387
800	600	516
1500	850	731
3000	1350	1161

If you prefer to choose one of two large packages (for 1500 or 3000), you additionally get access to the IVI cinema.

My Smart

“My Smart” is a solution that allows users to choose the required time for calls and the Internet. This way, clients can avoid overpaying for extra minutes and choose the ideal plan. Currently the following options are offered:

From 15 to 25 gigabytes.
From 350 to 700 minutes and SMS.
Subscription fee – from 350 to 550 rubles per month.

If you use up the available calls, the cost per minute of conversation will be 5.5 rubles for all numbers, and within the region - 3 rubles.

Our Smart

“Our Smart” is a family tariff. The plan allows you to share your existing packages with other users. Conditions for the presented option:

Monthly payment – 750 rub.
Limitless online.
1200 minutes and the same number of messages.
Mobile TV 44 channels.

Users who connect this solution receive Premium status. Participation in this program provides several benefits. Let's say you have access to technical support by calling a special phone number - 0605, where they will promptly solve your problem or answer any questions you may have. You will also be able to participate in various closed promotions and programs.

Tariff "X"

Tariff “X” differs from other solutions in that it has many unlimited destinations. Thus, the lack of unlimited traffic does not cause difficulties. Spending time in the following resources does not consume the main traffic provided in the plan:

YouTube, Twitch.
Social network.
Messengers.
Music services.

Other conditions:

Mandatory payment – 370 rubles.
7 GB.
100 minutes. Then - 2 rubles within the Udmurt region and 5.5 rubles for calls to other cities.
200 SMS.
44 channels for a smartphone.

Smart

Smart offers subscribers a minimum number of minutes, messages and traffic at a low cost. It is an economical option with the following conditions:

Mandatory monthly fee 250 rub.
5 gigabytes.
300 minutes and messages.
TV for smartphones 44 channels.

When the calls end, the tariff will begin to apply:

Within the region, to all numbers except MTS – 3 rubles/min.
Long-distance calls between subscribers of the same operator - 3 rubles / min.
Other calls – 5.5 rubles.

Ultra

“Ultra” is a plan with the maximum package volume. Main parameters:

1800 rubles per month.
Unlimited Internet on your phone.
3500 SMS and minutes.
44 TV channels.

If you spend all your calls, the price for a minute of an outgoing call will be 2 rubles within the region and 5 rubles intercity.

Home Internet, TV, Mobile communications as a gift

The next category of plans are among the most profitable. The operator provides the opportunity to connect three directions at once - mobile communications, home Internet and television. Let's study what conditions are included in the presented MTS tariffs in Udmurtia.

Additionally, you can purchase additional channel packages, the “Multiroom” option for watching TV on several TVs, or rent a Wi-Fi router for 10 rubles per month.

All MTS Super TV

All MTS Super TV assumes the following conditions:

Subscription payment in the amount of 710 rubles per month.
Unlimited Internet for smartphones.
500 minutes and messages.
Free calls with other MTS customers.
Home Internet 100 Mbit/s.
139 TV shows for Interactive TV.

All MTS

All MTS offers subscribers:

Unlimited online for your phone.
500 minutes and the same number of messages.
Unlimited calls between subscribers of the same operator.
Home online speed up to 100 Mbit/s.
139 channels for Digital TV.

Subscription payment – 710 rubles per month.

All MTS Sputnik

Last December, the operator developed a unique plan providing Satellite TV and Internet for a smartphone. This way, users can make monthly payments on a single bill. The entire MTS Sputnik includes:

4G Wi-fi router, satellite television receiver with 0.6 m antenna for RUB 4,990.
Unlimited with speeds up to 4 Mbit/s for 590 rubles.
More than 190 TV shows, where 35 channels are broadcast in HD quality, and one in Ultra HD.

Current MTS tariffs in Udmurtia in 2021 without a subscription fee for calls

MTS tariffs in Izhevsk for mobile communications without a monthly fee are presented in two variations:

Super MTS.
Guest.

Below we will look at the description of each solution in detail.

Super MTS

The presented plan implies 100 megabytes per day and the following tariffs:

Conversations within the Udmurt region with subscribers without a connection or “All Super Light” - 1 rub.
Calls between MTS subscribers in Russia – 3.5.
Outgoing calls to numbers of other operators within the region – 1.3 rubles per minute.
Other calls – 12r/min.
Sending a message in the home area – 2 rubles.
SMS to other numbers – 1.95.
MMS – 9.9 rub.

Guest

This is an excellent choice for those who often call the CIS countries and Asia. Description of basic conditions:

Outgoing calls in the home area – 1.7 rubles.
Beyond the limits - 5 rubles.
SMS – 1.5 rub.
Message sent to CIS countries – 2.
SMS to other countries – 6.

Tariffing for outgoing calls depends on which country you are calling to:

To Armenia – the first 30 minutes a day will cost 3 rubles. Next 5r.
To Ukraine (MTS clients) – 3.5.
To Uzbekistan – 6.
To South Ossetia – 12.
To Georgia – 20.
To Turkmenistan – 12.
To Kyrgyzstan – 15.
In Tajikistan – 7 (TCell subscribers).
To Kazakhstan – 6.5 (for KCell clients).
To Abkhazia – 12.
To Moldova – 17.
To Belarus – 25.
To China – 4.5.
To Vietnam or South Korea – 5.
To Azerbaijan – 25.
To European countries – 60 rub.

Services and options for the Internet, SMS and calls

If you have spent the provided package for calls, then connect additional minutes. Select the appropriate solution from the available ones:

Number of minutes	Price	USSD code for connection
200	150	1112050#
400	250
700	450
1000	600

Some MTS tariffs in Izhevsk in 2021 do not offer gigabyte packages to subscribers. If your plan is without the Internet, you may need to connect additional traffic.

GB	Price	USSD for activation
3	190	1111417*1#
5	250	1111517*1#
10	300	1111617*1#
20	350	1111817*1#

Contact technical support via the app

You can log into your Personal Account through the website or application. In both cases, the user receives ample opportunities:

Cost control.
Choice of tariffs.
Connection of services.
Remaining control.
News.
Stock.
Addresses of MTS stores.
Answers on questions.

The “Help” section contains the most frequently asked questions, as well as a tab where you can write to support yourself.

Technical support through the application is available to owners of smartphones based on Android and iOS.

Package rates

Convenient with included sets of minutes, SMS and gigabytes, which are provided to the client for a strictly set fee.

Smart line

Name and monthly payment	Packages (calls to the place where the contract was concluded and to MTS throughout the country/SMS to home numbers/gigabytes)	Characteristics									USSD command for connection
		Calls				Text messages				Internet access (for every 500 MB)
		Udmurt republic		The entire territory of the Russian Federation		SIM card registration region		Across Russia
		within the network	other numbers	on MTS	other operators	inside MTS	to the rest of the subscribers	to MTS numbers	everyone else
“Smart” 300 rub.	500/ 500/ 3 GB	0	2,00	0	5,00	1,95		2,95		95 RUR/500 MB	1111024*1#
“Smart mini” 200 rub.	1000 (online only)/ 50/1 GB		1,50	1,50	12,00	1,50		1,95		75 rub./500 MB	1111023#
“Our Smart” 750 rub.	1200/1200/20 GB		2,00	0	5,00	2,00		3,80		150 rub./1 GB	1111025#
“Smart Nonstop” 350 rub.	300/300/10 GB		1,00		3,00	1,00		1,95		100 rub./1 GB	1111027#
“Smart +” 600 rub.	1200/1200/5 GB									100 rub./1 GB	1111025#

“Our Smart” allows you to transfer part of the unused packages to any MTS subscriber within your home network:

Through authorization in your personal account.
Using a request through “My MTS”.
Thanks to the USSD command *434*1#. Next you need to enter the recipient's phone number. The receiving party will be required to consent to the operation.

“Hype”, “Unlimited”, “ULTRA”

Hype is interesting because for 370 rubles a month it allows you to endlessly use social networks like Vkontakte, instant messengers like Telegram, and other network resources (the entire list should be checked with the operator at 0890). And also have 7 gigabytes for other sites. As an addition: unlimited on-net calls, free 100 minutes and 200 SMS for your home region. After which, talking within the Udmurt region, as well as outside it, costs 2 and 5 rubles, and sending messages costs 2 and 2.8 rubles. The combination for the request is *111*1010*1#.
My Unlimited is notable for its ability to combine available packages of free minutes and messages (350, 550, 750, 950 units), as well as non-tariffed Internet traffic (5, 10, 20 and 30 gigabytes). The company allows you not to pay extra for the first thirty days, even if the client has selected more options during this time than were available during the initial connection. The trial period costs 390 rubles, in other months - from 330 to 1140 rubles (depending on the “equipment”). The command to switch to the tariff is *111*3888#.
With the third tariff, the client will not have to worry about unused balances of massive packages. 15 GB, 3500 minutes to all local phones (and when calling them while moving throughout the Russian Federation), as well as 3500 SMS for sending throughout the country - will be automatically credited for the next reporting period. If they run out, then tariffication is carried out at the same rates as for.

MTS help desk for corporate clients

In addition to individuals, MTS actively provides services for corporate clients. Special offers have been implemented for them to normalize communications in their organization and increase business efficiency. To resolve any issues that arise regarding mobile communications services for legal entities, a special hotline has been implemented - “88002500990”. With its help you can solve the following problems:

Issues related to mobile or fixed-line communications provider.
Receive or order detailed information about the account status of your or your employees.
Connect, disable and configure additional services and functions.
Blocking and exiting it.
Tariff plan maintenance.
Solving financial problems and tasks.

An MTS contact center specialist may request your personal data and ask several questions to confirm your identity. Corporate clients can order a code word, which will be used for identification.

Other ways to consult with a live MTS specialist

To get advice from a live MTS employee, you do not have to call the hotline. You can simply go to the operator’s official website and click on the big red button at the bottom of the screen. Then you will need to enter your login and password for your personal account, and then you will be contacted by an operator via online chat.

Another way is the official page on the VKontakte social network. MTS also helps its users through a public page in which various company events are announced. In the group you just need to click on the Write a message button. You will be sent into a dialogue with a bot, which needs to write the word “operator” so that it will redirect you to a live operator.

As you can see, contacting a live MTS employee is not as difficult as it seems at first glance. Moreover, there are several different ways to do this. Of course, you will have to wait a while if you decide to call the operator, but there is no escape from this.

"NETARIF"

Didn't find your rate? Take a closer look at the subscription, which will collect only those services and options that you need:

number of gigabytes, minutes and SMS;
unlimited traffic to the Internet, social networks and instant messengers;
subscriptions to television, films, music, books;
unlimited calls to MTS;
blocking spam calls.

The price depends on the number of connected services, with additional options becoming cheaper if you need large packages of minutes and Internet. More information about the conditions and options can be found on the subscription page.

How to reach an MTS operator

Almost everyone knows that the telecommunications company MTS uses the short number 0890 to communicate with customers. But everyone who has tried to call the operator through it at least a couple of times knows that this is not so easy. More precisely, dialing a number is as easy as shelling pears, but you will have to wait at least 30-40 minutes for an answer.

There are two more lesser-known MTS call center numbers - 08460 and 0605. 08460 is also known to many because it is displayed when you press the help button in the application. Subscribers often think that this number is a toll number, but their fears are false. 08460 is the same toll-free support number as 0890.

But the operator hides number 0605 in every possible way. If you find it on the official MTS website, it will say that it is intended for VIP clients. In fact, you can call him from absolutely any number.

No matter which of the numbers listed above you call, at the beginning you will still receive a conversation with an answering machine. Fortunately, MTS support has a voice menu that works the same on all three numbers. But let's go one by one, to contact the operator, you need to do the following:

Dial one of the numbers listed.
Listen to a standard message about the company's new products. You can skip it if you press first 2 and then 0.
Next, the answering machine will ask you to evaluate how well the operator works. You can agree and press 0 or refuse by pressing 1. This does not play any role for the final result.
Immediately after this, you will be warned that the operator will answer soon, and the conversation will be recorded. All you have to do is wait your turn on the line.