Megafon hotline: how to call support

Megafon is one of the leading mobile operators in Russia, offering telecommunications services to individuals and legal entities, including telephone communications, Internet access, and cable television. The company's help desk advises subscribers on any questions they may have. At Megafon, the hotline operates around the clock and is ready to help customers at any time.

We recommend: Login and register your personal account

What issues does support help with?

The main purpose of the help desk is to provide information about services to potential clients and provide consulting assistance to existing subscribers in solving problems related to the company's products.

Expert opinion

Milan

Expert in the field of mobile communications. Megafon employee.

Megafon's support service consists of several divisions, each of which quickly performs its task.

For individuals

Owners of mobile operator SIM cards contact the call center with the following questions:

1. Familiarization with the terms of service, connected tariff and subscription fee.
2. Replacing the current tariff plan with another package.
3. Block a phone number if you lose your SIM card.
4. Receiving information about the possibility of restoring a number after blocking at the initiative of the provider.
5. Order and reserve a new SIM card.
6. Requests about Internet traffic, remaining minutes and SMS.
7. Problems with the home or mobile Internet, for example: the speed has decreased, there is no access to the network.
8. Possibility of switching from 2G or 3G to 4G+.
9. Lack of communication services outside the region.
10. Login to your personal account (PA).
11. Financial difficulties:
    with account replenishment;
12. with a balance request;
13. with funds debited.
14. Applications to cancel mobile subscriptions – entertainment services and applications.

Potential clients can call the operator directly to find out information on how to switch to Megafon, keeping the number of another mobile network, as well as get acquainted with all tariffs and promotional offers for connecting to the Internet.

to corporative clients

For legal entities, the mobile operator has allocated a special line. Technical support provides business clients with advice on fixed and mobile communications and resolves issues related to concluding service contracts.

Also read: Megafon personal account for corporate clients

Technical support in international roaming

Citizens who left their place of permanent residence to go on vacation or a business trip can also use the services of a call center if necessary. Customers in roaming are provided with a separate number for calls: 7 (929) 111 0500. It’s worth noting right away that such a call will be paid, so you need to think carefully about whether you really have an urgent need to wait on the line for an answer from the operator, or whether the problem can be solved later .

Subscribers usually find answers to the most common questions on the company’s official website or in the menu of the interactive answering machine. A direct call to the Megafon mobile operator is required in the following situations:

• blocking a personal account if the phone is stolen or lost;
• receiving a code to activate the SIM card and subsequently unlock the mobile device;
• clarification of the procedure for writing off funds within the current tariff;
• there is a ban on outgoing calls or sending SMS messages.

Beeline - Megafon

Numbers for contacting Megafon support

Users of the provider's services should know how to contact Megafon's operator so that, if necessary, they can promptly resolve the problem that has arisen, for example, in case of loss (theft) of a phone or SIM card, poor-quality coverage or low Internet speed.

There are 4 common ways to contact technical support:

1. Make a direct call to the hotline. In this case, you can use the voice menu and receive robotic tips or chat with a live consultant.
2. Send SMS to a short number.
3. Get help on the official Megafon website.
4. Join groups on social networks and consult with the administrator or other participants.

Free hotline

Single toll-free contact center number: 8 (800) 550-05-00.

Another telephone line has been opened for legal entities. They can call number 8 and receive detailed information regarding their request.

City numbers for regions

The technical support service operates throughout the country. Megafon covers regions from Moscow to Siberia and the Far East, from St. Petersburg to the Caucasus.

A federal number is provided for all users of telecommunications services: 8.

It is difficult to reach the help desk from a landline phone, especially at the beginning and end of the month, on Friday evenings, in the summer during numerous vacations and possible problems with roaming. The optimal time for a quick connection with an operator is weekdays from 00 to 11 o'clock.

Expert opinion

Milan

Expert in the field of mobile communications. Megafon employee.

The waiting time is 10-15 minutes due to the heavy workload on staff.

Short number

Megafon hotline:

• for individuals – 0500;
• for corporate clients – 0555.

For existing subscribers, the call is free when the client is located in the Russian Federation.

Instructions on how to call the Megafon operator for free from a mobile phone:

1. Dial a short number.
2. Listen to the answering machine's greetings.
3. Use the voice menu.
4. Click on the desired item and find out the available information provided by the robot.
5. If a full response to your request is not received, select “Call with an operator” in the menu structure and wait for a connection with the call center.

Phone for those who are roaming

For communication abroad, the number is provided: +7 (929) 111-05-00 . The call is free for mobile operator subscribers. The technical service provides assistance outside of Russia for a fee if the request is from another service provider, so before calling, you can try to solve the problem in an alternative way.

How to call from another operator

Holders of Beeline, MTS, Tele2 cards contact the Megafon contact center:

• via a single hotline number: 8 (800) 550-05-00;
• by short number from a mobile phone – *0500.

The cost of the call depends on the tariff on which the subscriber is served.

Expert opinion

Milan

Expert in the field of mobile communications. Megafon employee.

In automatic mode, there is a helpline to unload the line -. Here you can find information about common problems.

Megafon operator response time

Very long Estimated waiting time until 23:59

Not for long

Average

For a long time

A very long time

Closed

Other ways to contact technical support

You can contact the customer service in other, no less popular ways.

Message to number 0500

If you send an SMS indicating the subject to the number 0500 , in the return notification the user will receive a comprehensive answer to his request. The only drawback of the service is the delay in the transmission of messages over the network.

Feedback form on the website

On the Megafon corporate resource in the personal account of an existing subscriber, you can use the feedback form, state the question in detail and send the appeal for consideration.

Letter by email

You can compose a letter on the Megafon website. You need to find the “Support” section, the “Contacts” tab, select “Write to us”. In the form that opens, describe the situation, indicate personal data and contact information.

The response will be sent to the specified email address within 24 hours.

Messengers and social networks

If the client is an active user of the social networks VKontakte, Odnoklassniki or Facebook, he can join the official Megafon group. Company representatives provide information and consulting assistance online.

via instant messaging. Viber is used as a messenger.

Visit to the salon

Some problems cannot be resolved online or over the phone, for example, you cannot replace a SIM card or enter into a written service agreement. In this case, the client needs to find the nearest Megafon mobile phone store and contact the manager. For convenience and comfortable use, the website contains a map with exact addresses of offices.

Connecting and disconnecting Megafon services

Voice mail

Dial *845# or send a blank SMS to 000105602 to activate the service.

To disconnect, dial *845*0# . You can also manage the service through the Service Guide on the Megafon website.

Conditions and tariffs of the service.

SuperAON

identifies the numbers of all callers, including “hidden” numbers.

Dial *502# or send a blank SMS to 5502 to activate the service.

To disable, dial *502*4# or send an SMS with the text off or OFF to the number 5502 .

Conditions and tariffs of the service.

Caller ID

Dial *105*501# or send an empty SMS to 000105501 to activate the service.

To disable, type the command *105*501*0# .

Conditions and tariffs of the service.

Black list

If you do not want to receive calls from certain numbers, add them to the “Black List” and these people will not be able to reach you.

Dial *130# or send a blank SMS to 5130 to activate the service.

Add a number to the blacklist: dial *130*number in international format# or send an SMS with the text +number in international format to 5130 .

Example command for adding a number to the black list: *130*79262001111#

Example SMS text to number 5130 to add to the black list: +79262001111

Remove a number from the black list: dial *130*number in international format# or send -number in international format to 5130 .

View the blacklist: dial *130*3# or send -inf or inf to 5130 .

To turn it off, dial *130*4# send an SMS with the text off to 5130 .

Conditions and tariffs of the service.

Always in touch

This service notifies you about missed calls and allows those who did not reach you to leave you a voice message.

The service does not require a connection and starts working for all subscribers when a SIM card is first registered in the network.

Dial *105*170# to disable the service.

Dial *105*170*0# to reactivate the service.

0525 — number for listening to voice messages.

Conditions and tariffs of the service.

Brief description of the service

from implies an extension number to a mobile phone. That is, to call this number, any person only needs to dial these additional digits, without indicating 8 and the code. In business today, this option is used very often.

This can be explained by the fact that it is much easier for clients to trust companies that provide landline numbers rather than mobile numbers.

This option has one big advantage: in order to use it, you do not need to install a landline telephone at all.

These additional digits work with the same SIM card that also has the mobile phone number attached to it. That is, it turns out that it is also possible to receive SMS messages and incoming calls on your phone. As for outgoing calls, they cannot be made from an extension number - only from the main one.

How much does this service cost?

There is no charge for the process of connecting the “landline number” option. The cost of the service depends on the region code. So, for example, if the number is Moscow with code 499, then the subscription fee will be 250 rubles, but if the city code is 495, then the payment will be an additional 495 rubles.

In order to clarify the price of the service, it is recommended to contact the operator by calling the toll-free hotline.

How to manage the service

This option is easy and simple to manage. It’s easy to both connect and disconnect Megafon.” To do this, you just need to remember some key combinations. These include the following:

1. On your mobile phone you need to dial the number combination *105*1027#, and only after that it is recommended to press the call key. If you make an outgoing call, then only city numbers will be displayed.
2. You can dial the number combination *105*61# and also make a call. Thanks to it, you will find out which tariff plan you are allowed to connect to this service.

The above numbers work both in your region and in roaming.

And in order to find out your additional number, you need to dial the combination *205#, and then click on the call command.

MTS Help Desk

MTS subscribers can also contact the support service for free from their mobile phone using the short number 0890, or use other phones that can be called from another operator, or landline. By the way, you can dial this number for free in Ukraine (Vodafone network) and Belarus (MTS network).

As with Beeline, you can wait a very long time for a connection with an operator. However, MTS has a clear division of subscribers into categories - regular and VIP clients. For the latter, the connection wait time is minimal, and you can become such a subscriber by spending a thousand rubles a month on communications.

For other clients of the operator, a paid consultation is offered without waiting on the line. It is available during peak hours, when you may have to wait a long time for a consultation. In this case, the system will automatically offer to use a paid service, the cost of which is 20 rubles. For this amount, the subscriber gets the opportunity to call and connect with a specialist as a priority an unlimited number of times during the current day.

You can also get advice by going to the MTS website and clicking the chat icon with a specialist in the lower right corner. In the dialog box that opens, you will need to log in to your personal account. Without this, consultation is impossible. The connection to the operator is fast enough, so you can immediately type your question.

If, when you contact the chat, you are greeted by the Smarty virtual assistant, then type “live operator” instead of the message text. You will then be asked to confirm that you are interested in transferring to a consultant.

Hotline for individuals

The telephone numbers indicated above are relevant for those Megafon clients who use the number for personal purposes. Operators help resolve issues that ordinary users face when receiving services from a telecom operator.

A large number of incoming questions are related to the unacceptable quality of the communication provided.

There is only one Megafon hotline number, so the client can ask all questions to one operator. The main thing is to wait for the consultant to pick up the phone.

How to call the Megafon helpline?

A call to the Megafon help desk for the operator's subscribers is made to the Megafon short number by dialing 0500. It is possible to send a message to the specified number. In the second option, the answer will also be received by receiving a message with the necessary information to your mobile phone number.

All conversations and negotiations via messages with a reference number are made free of charge and are available only in Russia. For tablet owners, the operator has developed a special online form of communication via the Internet. On the Megafon website, each user has the opportunity to fill out the proposed welcome form, indicating the requested data and receive advice via chat. The Megafon contact center is always available to users.

How to connect an additional number

To connect the option from MegaFon you will need:

1. Personally contact the operator’s communication center, where managers will be able to provide an available list of numbers for connection. After this, the subscriber selects the desired set, fills out the contract and activates the local one on the SIM card.
2. Use your personal account to select and activate the service. In the section with options and tariffs, find “Additional city number”, go inside the service and perform the necessary actions using the instructions.

Corporate clients are recommended to use the assistance of a personal consultant. To connect, you will need a statement signed by the director of the company.