MTS hotline, how to write to support?

MTS hotline phone number

You can call the Russian Federation using a single phone number.

For clients within the network there is a short number for free calls: 0890 (possibly also from Belarus).

A lot of calls come from abroad, which forced the management to launch an auxiliary call center.

For other contacts, please visit the website: .

Roaming

By dialing the number, the client will be informed that the call has been accepted and the return connection will occur in a few minutes (usually the wait lasts more than a minute).

Important to remember! “+7” indicates the international call option. This number with a “+” sign must always be added first in international roaming mode.

How to write to support?

There are a lot of third-party services offered to clients, which often raise questions. Therefore, in order to consider all requests, we are ready to accept letters online.

The feedback form is suitable for this: .

When sending a request, users must select a category, indicate their full name, contacts and contract number.

The bulk of requests are related to signal quality, evaluation of employee performance, and cost of services. Many of these topics are covered on the site in a Question/Answer format. And the support service allows you to study the materials with answers yourself by clicking on the link: .

MTS single short number

Often, while using a mobile phone and cellular communications, the user encounters problems that he cannot solve on his own. In this case, the right way out would be to contact a qualified specialist from the provider company.

For this purpose, a simple and short telephone number for the provider “0890” has been implemented.

You can contact the call center (MTS support service) in any situation related to cellular communication services, for example:

1. Ask the operator for advice regarding service and the terms of additional services or tariff plans.
2. Disable MTS paid subscriptions.
3. Get accurate information about the current offers of the provider at the current time.
4. Solve problems with blocking, loss of a phone number or changing it.
5. Order accurate data about connected options, contracts and subscriptions on your mobile device.
6. Activate or cancel services and functions remotely.
7. Resolve financial issues.

This is an incomplete list of problems being solved. At the specified contact of the MTS service, they will be able to answer any question about the operation of cellular communications.

If you need to contact a MTS company consultant directly, dial this telephone combination. After this, you will hear the voice of an automatic informant in the handset, which will list personal information about your account status and offer interesting offers for connection.

Often users do not wait for a response from the manager and accept the help of an answering machine. To select a specific item and manage the menu, you must switch the device to tone dialing mode, and press the corresponding key to go to the desired section.

If you do not want to listen to information messages and immediately go on line with a specialist, you need to press the “0” button. Please note that during busy periods you will have to hang on the phone waiting for an answer. You will be asked to pay 20 rubles, for which you will be moved to the front of the queue.

Attention! Communication with the operator throughout Russia and in the MTS Belarus and MTS Ukraine networks is not subject to tariffs and is free.

The telephone combination is available only to MTS customers. Subscribers of other operators will not be able to contact a consultant using this number.

To resolve issues regarding changing the tariff plan, connecting or disconnecting paid subscriptions, you will be required to dictate your passport data and answer a number of additional questions.

For corporate clients

If you are a corporate client of MTS, then you can get answers to all your questions if you dial the following technical support phone number - 8 800 250 0990.

A virtual manager service has also been launched for clients of the corporate network - here you can get answers to almost any questions related to telephony, fax and others.

If not a single method helps solve your problem, then you can contact the company’s directorate on the corporation’s website, or use the available services - send for support, or online help in the Moscow region will help in solving problems.

In any case, whether you are an individual or a legal entity, you will be provided with professional assistance at any time if any difficulties arise.

Corporate clients are a special segment in the activities of cellular operators. To retain regular customers and attract new ones, MTS develops the best tariffs that are profitable and convenient for subscribers. We will tell you in detail what MTS offers to corporate clients and look at each tariff plan.

The main advantages of the services that MTS provides to corporate clients are:

• saving;
• high-quality mobile communications at any time;
• fixed subscription fee;
• many opportunities for doing business and working with clients.

MTS corporate SIM cards are designed specifically for business communication. Moreover, it does not matter whether subscribers are in the same office or in different parts of the country. A single tariff applies to all incoming and outgoing messages on the corporate network. Subscribers are assigned corporate MTS numbers, which they communicate to the company’s management, as well as to all work colleagues and business partners.

Nowadays, in modern society, it is simply necessary to promptly resolve work issues using outgoing calls. People talk on their cell phones a lot, a lot. To be always in touch and communicate confidently, without counting minutes and rubles in your head, choose MTS service for corporate clients. The “corporate” tariff allows the subscriber to make calls, send SMS and use the mobile Internet (when not in the office). The latter function is very convenient for employees who, due to their duties, often travel on business trips.

Method of connecting to a tariff plan with a subscription payment

For legal entities there is a corporate tariff “Smart Business” in various variations: Start, M, L, XL. More details about each tariff plan are described below.

Organizations with a small number of employees immediately paid attention to the “Smart Business Start” tariff, which is no coincidence, since its main advantage is free communication between employees within their region. In addition to unlimited calls, MTS corporate communications gives:

If you connect to the Smart Business L tariff, you can use:

When attracting new clients, “nice” phone numbers are offered as a thank you.

If you choose an XL-size tariff, new opportunities open up for subscribers:

Payment – ​​1,500 rubles monthly. Detailed information on the service - https://www.corp.mts.ru.

A special offer from the mobile operator MTS is the “Smart Business Unlimited” savings tariff. With him you can feel like a truly free person, because great privileges are provided:

Payment – ​​3,500 rubles monthly. The website https://www.corp.mts.ru will tell you about the details.

From a mobile phone on another network

When calling the MTS operator directly, you should immediately clarify where the call will be made from. In some cases, you may need to make a call not from the MTS subscriber's phone, but from a mobile phone of another provider. There is a separate telephone for these purposes.

Call MTS from mobile and landline

When calling from any cell phone within Russia, dial the toll-free number 8800-2500-890. This phone is used if the subscriber has traveled to another region from his home region.

This is a new service organized by MTS, so the waiting time on the line will be less than when calling a single short phone for private subscribers. Subscribers can resolve any issue of interest, enable or disable services, clarify the necessary information about options and other features of MTS services.

Paid incoming calls from MTS in another region

If your tariff plan is subject to changes, this means that you risk incurring additional financial costs. The operating principle is as follows:

• if you are in the conditional Central region (this is not a home zone) and another subscriber in the Central region calls you, no additional charge for the incoming call will be charged;
• If the client is in the Central region and a user from Samara calls him, an additional 5.5 rubles will be charged for each minute of connection.

You can view detailed information about your balance using your personal account or the official mobile application. To do this you need:

1. Go to the appropriate page of the company’s website or install a proprietary application from the official market of your operating system;
2. Go through the registration and further authorization process;
3. Go to the “Balance” section and order a detailed financial statement;
4. Check the received documentation for the presence of third-party descriptions of tools.

Of course, you can contact the service office or hotline with this question, but this charge does not violate the official terms of service. Let's move on to exploring alternative solutions to the problem.

Tinkoff Bank

Tinkoff Bank uses +7-800 numbers for various tasks. The first is a hotline number that clients can call for free (8-800-555-77-78). It is used only for calls within the Russian Federation. Tinkoff Bank also has telephone numbers for solving thematic issues:

• Questions related to credit cards - 8-800-755-10-10, 8-800-555-10-10.
• Applying for a credit card - 8-800-555-777-8
• Receiving a loan in cash - 8-800-555-09-11
• For questions about mortgage lending - 8-800-555-777-5.
• Debit cards and deposits - 8-800-755-25-50.
• The bank also has a separate multi-channel hotline number for corporate clients - 8-800-755-11-10.

Why did incoming calls to MTS become paid?

As we have already found out, this situation is connected with the release of the corresponding antimonopoly bill. The official statement contained demands that telecommunications operators eliminate roaming in Russia. This concerned increased fees for the cost of outgoing calls. Telecom operators quickly realized what to do in such a situation and showed impudence towards their customers - they introduced an additional fee for incoming calls.

Information on the question “Why are incoming calls to MTS paid?” was published in official releases, and changing the TP does not violate the rules of service. The client’s personal account contains already modified versions of tariff specifications, which anyone can familiarize themselves with. Having figured out why MTS introduced such changes, let’s begin to consider workarounds and ways to get savings for comfortable work with communication services.

Pros and cons of calling technical support

Contacting technical support has a number of advantages. These include:

• consultation on all emerging issues;
• prompt identification of the problem;
• loyal attitude towards every caller;
• multifunctionality of the service;
• instant access to the client base.

Unfortunately, there are some disadvantages that you need to pay attention to:

• at late times the robot answers;
• constant queues;
• it is difficult to reach a “real” consultant;
• the menu is robotic.

In general, support copes with the task, and in 90% of cases solves user issues .

Advantages of MTS corporate tariff plans

By choosing MTS as a mobile operator for corporate clients, enterprise management solves several problems at once:

• Provides employees with uninterrupted, high-quality mobile communications and free access to the Internet;
• Controls communication costs when paying for telephone calls;
• Plans the company's budget for paying for mobile communication services;
• Opens up new business opportunities (calling clients and partners);
• MTS is an operator that cares about the comfort of its subscribers and constantly improves its service, offers new methods of service, simplifies budget control and makes mobile communications accessible.

Call as often as necessary and talk with pleasure. And for those who like online communication using modern smartphones, high-speed Internet is a pleasant bonus. Contact our operators and they will select suitable rates for you, beautiful rooms and arrange free delivery throughout Moscow.

The mobile operator MTS takes care of its customers, therefore, if the subscriber has the slightest difficulties or questions, qualified operators of the MTS Contact Center will come to his aid. Comprehensive customer support is provided around the clock, and calls are absolutely free.

The MTS Help Center was created to advise clients on such issues as: choosing the optimal tariff and additional services, setting up mobile Internet, monitoring spent funds and remaining minutes, managing certain services, as well as many others. Also, in the event of a force majeure situation, for example, loss of a SIM card, the client requires operator support. In this regard, we recommend that you remember the Call Center number, or better yet, write it down in your phone.

However, operator support may be needed in different situations. This review tells you which MTS technical assistance number you need to know depending on your case. So:

• support service from MTS mobile phone
• Desktop support service
• support service from a mobile phone of someone else's telecom operator
• support service if you are calling from roaming.