What to do if the Mts Set-top Freezes and Doesn’t Switch to Channels

Reasons for freezing

First of all, you need to understand what the concept of “freezes” means. Depending on this, the ways to solve the problem will be completely different. This is what is most often called the console freezing:

the appearance of “cubes” on the screen - digital interference;
stopping the image at any frame;
complete disappearance of the image;
sound interruption, audio interference;
the receiver stops at some action and does not work further;
the device “slows down”, performing actions after a certain period of time after you called this action.

That is, all problems when the MTS TV set-top freezes are divided into 2 types: malfunctions in the broadcast and in the device itself. The first factor may or may not depend on you. For example, technical work may be performed at the provider.

If the gadget slows down and glitches, or even freezes completely, then this may be due to a software or hardware error, or simply because the device is outdated and cannot handle normal loads.

Remember that if the set-top box itself responds to the remote control, you calmly go into the settings and so on, then the gadget has not frozen in the same sense as a PC or phone freezes. This means the problem is easier to solve.

Common Mistakes

Sometimes users encounter problems. It is not necessary to take the equipment for repair or buy a new receiver if error 8888 appears on the screen. It indicates an unsuccessful connection or incorrect operation of the software. It is necessary to check how well and correctly the cables are connected.

The second solution to the problem is to reset the settings to the factory version. Also common is the “No channel” error, which can occur due to incorrectly specified frequencies when the user independently searched for and configured channels. Other reasons are related to non-payment of the subscription fee or lack of the required package.

Sources used:

https://televizore.ru/pristavki/tv-pristavka-mts-tv
https://mtsdtv.ru/oborudovanie-dlya-cifrovogo-tv-mts/pristavka-tv-mts-dcd4404/
https://operator-wiki.com/nastroyka-pristavki-mts-ds701.html

All solutions

So, what to do if the MTS prefix freezes? First of all, you need to start with simple actions, and then move on to more complex ones. Here are general instructions on how to get rid of freezes:

Check whether the device responds to the remote control and whether you can call up the menu. If not, and the MTS TV set-top box is buggy or frozen, then reboot it. Simply unplug the plug and wait 20 seconds. Then turn on the gadget again. It's possible that the problem was a one-time glitch and won't happen again.
Perform simple checks: make sure that the connectors fit completely into the sockets and that the cables are not pinched. If you use the Internet to watch TV via MTS, check the connection and its speed. Often a simple operation with the connector can solve all problems.

If the broadcast picture is interrupted, sometimes it disappears completely, and before everything was fine, the weather conditions have not worsened - this may be preventive work on the side of the provider or a specific TV channel. Call the operator or go to your company's website. Usually information about the work is in the most visible place.
Check the antenna. There may be several problems associated with it: insufficient power, cable problem, configuration failure. If the picture of the MTS digital set-top box has been freezing recently, then the antenna amplifier may be damaged. To configure, call the corresponding menu item. Then slowly move the antenna until the signal strength is greater than 60%. Usually this is enough for high-quality digital TV reception.

One of the common reasons why the MTS set-top freezes is overheating. The device must not be covered with anything or leaned against anything; it must be located at a distance of 20 cm from any obstacles.
In case of outdated firmware or software failures, the device may behave unpredictably. Various degrees of freezes are possible, and the device may malfunction. The solution is to reset to factory settings or update the firmware. Both actions are performed through the settings menu. The firmware must first be downloaded from the official website, written to a USB flash drive, and then installed according to the device instructions.

There is a possibility that the gadget itself is outdated and cannot cope with the load. For example, it works with interruptions during fast movie scenes and quick changes in bright pictures. If the firmware update does not change the situation, then you need to replace the device with a CAM module or a new receiver.
It is possible that problems with the image occur not on the receiver side, but on the TV. In this case, follow the same steps described above with it. Ideally, connect the device to another TV and test it there.
If the previous points do not help, and the MTS set-top box constantly freezes, then the problems may be related to the internal filling of the device. This includes insufficient cooling by the built-in cooler, and malfunctions in the contact group, flash memory, and processor. In this case, it is better to contact a service center.

So, if the MTS digital television set-top freezes, then the problem can be easily fixed. In most cases, simple steps will help return it to normal operation. But there are times when it is time to replace equipment. I hope that this instruction will help you quickly resolve your issue.

No signal from cable TV

Cable TV owners should immediately contact their provider if the signal suddenly disappears. Perhaps the cause of the breakdown is technical or service work on the line.

If no work is carried out, the cable should be checked for kinks and damage. Then you need to look at its connection to the device and whether the connection is correct. If the cable is damaged or its connection is unsuccessful, the image quality may deteriorate and ripples or “cubes” may appear.

Check that the set-top box is plugged in, and also check that the TV is working. It is also necessary to carefully check the power supply and the proper functioning of the sockets. Problems with the power supply often lead to malfunction of set-top boxes.

The cause of the problem can be seen on the television screen. Usually he himself informs the owner about a possible error or malfunction.

If the problem cannot be solved on your own, you need to contact support.

Problems with the MTS TV remote control

The MTS TV remote control can control not only the set-top box, but also external equipment, TVs, optical disc players or audio centers. However, such functional charge of the remote control sometimes leads to difficulties. For example, at some moments the MTS TV set-top box does not respond to the remote control. It does not switch channels, any pressed button does not cause the device to react. There is no need to call technical support right away. In most cases, you can remove the lock from the MTS remote control using simple methods yourself.

How to disable the service

Although the service has many advantages, it cannot be said with certainty that every person will be satisfied with the cost and functionality. At some point, there may be a need to disable the service. Fortunately, the operation will not take much time. You only have to follow a few steps:

Open the MTS TV application.
Go to the "Services" section.
Next to your subscription, click the “Unsubscribe” button.
Confirm action.
Remove previously installed software.

After completing all the instructions, access to the service will be limited, and money will no longer be debited from the card or personal account.

Dead batteries

You should always start checking the condition of the remote control by testing its performance with new power supplies . To do this, move the curtain on the compartment at the bottom of the back cover, remove the old batteries and install fresh ones. Then you should use a mobile phone or other device with a camera.

The camera is switched on to photograph mode.
The remote control is directed by a diode into the lens.
They press buttons.

A mobile phone camera perceives a wider range of wavelengths, capturing the infrared range. the LED will be clearly visible on the screen . At this point, the device functionality check can be considered successfully completed. If no flashes are visible, there may be serious problems with the remote control.

Equipment activation

Before you can configure the set-top box, you need to activate it. If a contract was concluded with an Internet provider when purchasing equipment, the set-top box is already activated. Otherwise (for example, when purchasing in a regular store), after connecting, you need to carry out the decoder activation procedure:

Online. Fill out the form on the MTS website.
By phone or by sending an SMS to this phone number with the smart card number and Chip ID of the receiver separated by a space.

By filling out this form on the official MTS website, you will activate your set-top box.

Incorrect connection of the set-top box

If digital television has just been connected, the remote control can turn on the set-top box, but no image appears on the screen, most likely the user has configured the equipment incorrectly. Usually this blocking is removed by selecting the TV input.

By default, the button on the TV remote control responsible for changing the signal source is labeled Source. Sometimes this may be the Input key or simply indicated by an arrow pointing inside a square with rounded corners.

By switching the signal source to the port to which the set-top box is connected, the user receives an image on the screen and the system’s response to remote control commands.

Why doesn't MTS cable TV work today?

If the user does not have MTS cable television, he should:

reboot the receiver and make sure that it is not a simple failure;
check the integrity of the cable, especially focusing on kinks and places where it is most vulnerable;
make sure the cable connection to the set-top box is secure;
check the balance status by replenishing it if there are no funds.

Sometimes it is enough for subscribers to simply familiarize themselves with the information indicated on the TV screen. A message about an error that has occurred will definitely appear on the monitor, and then all that remains is to figure out what it means and restore the broadcast.

Settings are wrong

All MTS TV remote controls can control multiple devices. Depending on the model, changing operating modes is done either by a group or by one key. If the control device is incorrectly selected, you may get the impression that the remote control for the MTS set-top box does not work, does not call up the menu, or does not provide access to its other functionality.

To get rid of this problem, the user just needs to switch the remote control to the correct mode. For this:

on most set-top boxes, press STB from the group of buttons STB, DVD, TV, AUDIO;
on ZTE and Motorola devices press the MTS key.

Huawei set-top boxes are equipped with light indication for mode switching. To change it, you need to press the TV button (MTS TV). If the red LED lights up once, it means the remote control has switched to controlling the set-top box. Double lights up means the TV is in code mode.

Before purchasing an MTS satellite dish

Satellite television is one of the most undemanding TV connection options for the installation location. Indeed, it can be installed almost anywhere in Russia. But there are still minor limitations to the technical connectivity. In addition, before purchasing a set of equipment, be sure to determine the type of equipment.

Check if your region is covered

The coverage area of the MTS satellite includes all regions except the Chukotka Autonomous Okrug and the Kamchatka Territory. Below on this page you will see a map where the reception area is marked in color. If your region is within the satellite coverage area, then there will be a signal.

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Decide where to install the antenna

It is necessary to select a location for installing the antenna so that it “looks” at the ABS2A satellite, and there are no visible obstacles in the form of trees, walls of a neighboring house, etc. on the path from the satellite to the antenna. You can determine the direction of the antenna using the SatFinder smartphone application.

MTS satellite TV coverage map

If everything is fine, and your region is in the signal reception area, and you can easily place the antenna and point it at the desired satellite, select the equipment - antenna and receiver.

Antenna diameter

If you live in the Kaliningrad, Amur, Leningrad, Vologda, Arkhangelsk regions, Khabarovsk Territory, Primorsky Territory, the republics of Sakha, Yakutia, Komi, Karelia or Yamal-Nenets Autonomous Okrug, then you will need an antenna with a diameter of 0.9 m. For other regions of the Russian Federation, an antenna of 0.6 m is suitable.

If you purchase a complete set of MTS equipment (which already includes an antenna), you can’t go wrong: in each region only sets with the required diameter are on sale.

Set-top box or cam module

If your TV is equipped with a built-in DVB-S2 tuner, has a CI+ slot and supports HEVC channel encoding, then you can use the cam module. In other cases, a TV set-top box will do. You can check the required parameters of your TV in its technical specifications.

If you connect several TVs, a set-top box or module is required for each of them, and one antenna is enough. Also in this case, purchase a converter with a number of outputs no less than the number of connected TVs.

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Physical damage

After water, liquid dirt, alcoholic and non-alcoholic drinks get into the case, it will not be possible to unlock the MTS remote control without cleaning. To carry out maintenance, its body will have to be disassembled . First you need to look in the battery compartment. Some remote controls have one or a pair of screws at the bottom connecting the body parts. You need to unscrew them and try to lift them by the bottom edge and pull the back cover towards you.

If there are no screws, and the simple disassembly method does not work, you should find a thin and flexible strip of plastic. An old bank card will do.

The edge of the card is driven into the gap between the halves of the case towards the back cover.
By moving the card around the perimeter, they find the latch points.
It is worth inserting a match into the slot of the housing after releasing the latch so that it does not lock spontaneously.

Having found and unlocked all the points around the perimeter, you can remove the back cover . After this, access to the remote control system board opens. It is removed by unscrewing several screws. Cleaning consists of washing the plastic parts of the case and the rubber keyboard. The system board is cleaned and degreased with an alcohol solution . After this, the remote control is assembled, repeating all the steps in the opposite direction.

Contaminants of this kind must be removed with special care. First, remove and wash the entire system board with warm water. This must be done carefully, without deforming anything or applying excessive force. Then the board is cleaned with a long-bristled brush soaked in alcohol. The work ends by rinsing with water and thoroughly drying the components for at least a day. The remote control is then assembled and tested for functionality.

How to set up an MTS set-top box model ds701 - step-by-step instructions

Installing a satellite television system and connecting the receiver is the most complex process that interests users the most. You should first make sure that the satellite dish is installed correctly, which will guarantee stable signal and image transmission.

Now you need to connect the set-top box. To do this, insert the cables from the dish and TV into the corresponding connectors, which are marked with distinctive patterns. After completing the above steps, the next step is to configure the software. For this:

Connect the receiver to the network;
Turn on the TV and device;
Specify the required basic information (time and other parameters);
Start searching for channels (manual or automatic);
After successful search, reboot.

This completes the setup of the MTS ds701 set-top box. You can start watching your favorite TV shows.

Hardware failures

At home, only some of the hardware failures of the remote control are eliminated. The most common problem is oxidation of the contact pads in the battery compartment. Rust and oxides can be thoroughly but gently removed with an old toothbrush.

Other breakdowns associated with the failure of some electronic components of the remote control can only be repaired in a specialized workshop. If, after disassembling the case and inspecting the motherboard, there are no visible separations of the power conductors or unsoldered contacts, the device should be taken to service or order a new MTS remote control from the company’s official dealers.