How to close an MTS Money card, how to block a card

How to close an MTS Money card, how to block a card. Procedure for blocking and closing an MTS Money card

When receiving an MTS Money credit or debit plastic card, the client usually spends a few minutes. In order to close an MTS Money bank card, it will take much more time. We will explain in our article how the procedure for blocking a card and closing an account is carried out.

When is a card blocked?

If the client cannot find the bank card in his wallet, most likely the card was lost or stolen. To avoid possible troubles and fraudulent activities, you must immediately block the card.

Do not neglect the blocking procedure, because until you notify the bank about the loss of your card, responsibility for all transactions lies with you. After you cancel the plastic card, responsibility for the safety of funds passes to the bank.

Introductory information

Without going into the reasons for your desire, we will advise you: do not read reviews about the bank and turn off your emotions. Don't read reviews because satisfied customers don't write reviews, and you won't find anything other than negativity. You should turn off your emotions so as not to rashly throw away or cut the plastic. If your card is found, then criminals can use it, even if it is cut. In addition, according to the banking agreement, any card is the property of the bank and is issued for temporary use. To correctly close a credit card, as well as a debit card, it must be returned to the bank.

That is, you need to return the card to the bank so that they can ceremonially cut it into pieces! But nothing can be done, the contract requires it - the client does it. By the way, in modern card service agreements the section “the client has the right” or something similar is completely absent, and information about your rights must be collected bit by bit. In the MTS Bank agreement (conditions for receiving payment and credit bank cards), the rights of the bank itself are mentioned much more often than the rights of the card holder. However, we, as clients of the bank, have the right to terminate the contract with him, and we will look at how to do this correctly in this article.

To completely “reset” your relationship with the bank, with the most favorable outcome, it will take at least a month and a half. Surprised? Yes, exactly 45 days in advance, according to the terms of the agreement, the client must notify MTS Bank of his intention to close the card. This period is established if the parties do not have any controversial issues regarding card transactions. If such occur, then 45 days are counted from the date of resolution of these most controversial issues.

Methods for blocking an MTS Bank card

There are several ways to block MTS Money plastic:

if the SMS banking service is activated, then from your mobile phone send a message to the service center number +7 (916) 777-333-1. The request text must contain the combination “STOP XXXX” or “STOP XXXX”. Instead of the characters XXXX, the last digits of the plastic are indicated;
through Mobile Banking, if this service was activated earlier;
You can close your card via the Internet in the user’s personal account, select the desired card and click on the blocking tab;
call the contact center at 8-800-250-08-90 and inform the employee of your intention to block the card. When contacting, the hotline operator requests passport information and a code word created when concluding the contract;
visit an MTS Bank branch. You must have your passport with you. The employee will accept the application to block the card;
write a letter and send it to MTS Bank. In it, indicate personal information, card and account numbers, and contact details. This method is the longest, so it is rarely used by clients.

In some cases, clients find a lost card at home. In order to unblock a payment instrument and continue to use it, you need to visit the bank office and submit an application for activation. If there is no bank representative in the city, you need to fill out an application and send it by registered mail.

Final stage

Since MTS Bank will close the card no earlier than after 45 calendar days, its holder must be prepared for another meeting with his favorite bank. The reporting period for calculating interest on the card is a calendar month. Therefore, on the 1st day of the month, which comes after you submit your application, you must visit the bank office again. This is to ensure that no interest is charged. If the bank still accrues interest and can prove the legality of such an operation, then it should be repaid immediately. This way your costs will be minimal.

Debit and credit card holders will need to visit the bank again after 45 days. By this time, the bankers will have 100% determined all the commissions that must be paid to the bank. They must be paid directly at the office, but the story does not end there. Now you should request from the manager a written confirmation of the absence of debt with the seal and signature of the office where the operation takes place. At this stage you may encounter fierce resistance, but you must be persistent.

Having gone through all the stages and having in hand a written confirmation of the absence of claims from the bankers, the question “how to refuse an MTS Bank card” can be considered no longer relevant. Agree, the state of affairs looks somewhat strange when you can get a card in a few minutes, but it takes almost two months to get rid of it!

Procedure for closing a card

Clients may refuse to continue using the card for a number of reasons. Among the main ones are:

switching to products from another bank. Perhaps the conditions of another banking organization for credit or debit plastic cards are more favorable;
there is no need to use a card;
loss of plastic, while the client does not want to restore it.

If the client has decided to terminate the contract, then the blocking procedure is not enough. It is necessary to close the account to which the card is linked.

You need to close the MTS Money card correctly so that there are no controversial situations with the bank in the future. Credit cards that may continue to be charged for paid services require special attention.

If there are MTS Bank branches in your locality, then closing the plastic office will not cause difficulties. Contact the bank branch during business hours and tell the specialist that you want to close the card. Next, an application is filled out, the card is terminated, and the card account is closed.

Important! When closing the account, the plastic is handed over to a bank employee for destruction. The card is cut in such a way that the magnetic stripe and chip are damaged.

The situation is more complicated when there are no MTS Bank branches in the city of residence. To begin, in your personal Internet Bank account or by calling the hotline, check whether you have a debt. If there is an outstanding debt, it must be paid. In the case of a debit card, you need to withdraw funds and reset the account.

Next, on the MTS Bank website you need to download an application to close the card. A registered letter with a completed application is sent to the address: 115035, Moscow, st. Sadovnicheskaya, 75. As soon as the bank receives the letter, an SMS notification will be sent to the client’s phone that the request has been accepted for processing. After making a decision to close the plastic, an SMS message will be sent again. After these steps, the card will be closed.

In some cases, the card is automatically closed if the following conditions are met:

no debt on the card account;
there is no balance of own funds left in the account;
no transactions were made on the card for 12 months;
More than 45 days have passed since the expiration date of the plastic.

Closing a credit card

You can close an MTS Bank credit card using the same algorithm as a debit card. Attention should be paid to clarifying the existence of debt and its size. Even if you haven’t used the card, it’s better to play it safe and get information about the debt.

Information about the existence of debt can be found:

by hotline number;
through an ATM;
in Internet Banking;
via SMS request (message text: “BALANCE XXXX” to +7 (916) 777-333-1);
in the mobile application.

You need to clarify the amount of debt on the day you plan to close the plastic. Even a few unpaid pennies will prevent the successful closure of the account.

After depositing the missing amount and submitting the application, the client must contact the bank office again. A repeat visit is required to obtain a certificate of no debt.

It is impossible to obtain this certificate on the day the card is closed. The document is issued 45 days after submitting the application; during this period the lender must ensure that it has no claims against the borrower.

If you close the plastic card by sending a letter, then you can order a certificate of no debt in a similar way.

Do not neglect to receive the account closure document. It will guarantee your peace of mind if after some time the bank makes demands for repayment of a new debt. You can prove your case in court only if you have this document. It is recommended to keep the certificate for 3 years.

So, in order to properly close the MTS Money card, you need to make sure that there is no debt. If you have your own savings in your account, you need to withdraw funds from an ATM or make a purchase or online transfer. You can submit an application to close an account at bank offices or by sending a registered letter. After 45 days, you need to make sure that the procedure was successful and receive a certificate indicating that the bank has no claims.

How to disable the credit limit on an MTS Bank card

Financial specialist with higher economic education with a major in Finance and Credit. Cooperates with banks Alfa-Bank, Renaissance, Home Credit, Rosbank, ATB, Brobank service.

Credit cards, as a rule, are created so that there is always an opportunity to use borrowed funds. Banks regularly increase the credit limit for solvent clients and you can spend 2-3 times your income in a month. MTS Bank offers especially favorable conditions to its clients. Even without proof of income, you can easily get a credit limit of up to 100,000 rubles. It would seem, what could be better?

But increasingly, credit card owners are asking the question of how to disable the credit limit on an MTS Bank card. Is it possible to do this? Bank Help will tell you.

Reasons for closure

When a company client contacts the office to block a payment instrument, an employee asks about the reasons for this need. Among the main possible reasons are:

Loss of plastic. In this case, the procedure turns out to be necessary for the safety of the money on the balance sheet.
Purchasing services from another commercial organization. An account in the old company may not be needed when opening a new one in another bank.
Theft of plastic. Also required to maintain safety.
No need for a debit card.

Closing is best carried out after consultation with a company representative, since in this process it is necessary to take into account all the nuances.

Why do you need to disable your credit limit?

As a rule, the main advantage of credit cards is the ability to use bank funds at the right time.

But sometimes a credit card becomes a burden. For example:

You are going to take out a large loan (for example, for a car or a mortgage), and in this case, each open loan can influence the bank’s decision. And banks see an open credit card precisely as an outstanding loan from the borrower, and this automatically increases his debt burden and reduces his ability to obtain a loan. In this case, a person may not even use credit funds.
The client does not know how to control himself and from month to month spends more than he earns. As a result, at some point he does not have time to repay the debt during the grace period and begins to pay it off, taking into account the interest that banks charge. At some point, a person realizes that this cannot continue and tries to turn off the credit limit in order to henceforth spend only his own funds.

Of course, there are other reasons why you need to turn off your credit limit. In any case, we’ll tell you how to do it below.

Before your first visit to the bank

To close credit cards, you first need to collect information about the debt to the bank. Even if you did not use borrowed funds, but a credit limit was set on the card, you need to make sure that you did not use it. Your confidence in this matter is not enough! We still need to check the bank’s “opinion” on this matter. You need to find out the debt in all possible ways:

View the debt in the client bank;
Order a mini-statement via SMS banking;
Call the CTO (call service center).

If there is no debt, then to close the debit card or credit card you need to deal with the balance on the card account. In this case, another possibility of obtaining information is added - the corresponding receipt from an ATM. If you have money, you can transfer it to a card account in another bank, pay for any services, or withdraw it from the bank’s cash desk during a visit to an MTS Bank office.

How to disable the credit limit on a card in MTS Bank

Many bankers say that the customer is always right. But this rule does not always work, and not in all cases financial institutions meet service users halfway. Same with the credit limit. It cannot be disabled under any circumstances.

The “Credit Card” product itself is a type of loan. If there is no credit line on it, then it is already a debit card. These are completely different programs.

Borrowers who decide to refuse a credit limit on an MTS card need to take the following steps:

Contact a bank branch or hotline and check the outstanding balance on your account.
Top up the card with an amount sufficient to fully repay the debt.
Write an application to close the account at the bank branch.
The card closes after 45 days.
After this period, you need to contact MTS Bank and receive a certificate of no debt.

Closing an account is the only option to waive the credit limit. There is no other way to solve this issue. If you are not satisfied with the terms of the loan, refuse and apply for another type of loan. If you no longer need borrowed funds, it is better to open a debit card. This option will be optimal.

What if you block the card?

Some decide to simply block the MTS Bank card. This is easy to do; the company offers three options for debit cards:

go to the Mobile application or banking, open the desired card and find the corresponding item - Block. Execute the procedure;
use SMS service 2121;
call the organization's hotline 8 800 250 0 520.

But there is an important point: blocking does not mean breaking the contractual relationship with the bank. This is simply a suspension of the operation of the plastic itself, that is, a safety measure, and not a rejection of it. Once the card is blocked, it will be impossible to make transactions, but the account will still be valid.

The card is separate, the account is separate. You just need to close an account with MTS Bank, for this you need to contact it with an application. If you simply block, the service fee will still be debited from your account.

Which debit card should I take instead of a credit card?

Customers who are satisfied with the level of service and tariffs of MTS Bank, and want to pay for purchases with their own funds, should open a debit card.

There are quite a lot of offers in the bank. For example, there is a MTS Cashback debit. The following tariffs apply:

the conditions of the loyalty program are the same as for a credit card - 5% cashback;
Card issue is paid – 299 rubles;
There is no account maintenance fee;
Cash withdrawals from any ATMs are carried out without commission;
cash withdrawal limit – 50,000 rubles per day, 600,000 rubles per month;
Re-issuance of the card upon expiration is free.

The debit card is non-personal and is issued in MTS stores. You can get it from the age of 18 on the basis of a passport. This card is of interest to citizens with average incomes who want to refuse cash payments and don’t mind earning cashback.

Clients who travel a lot and earn high salaries should pay attention to the MTS Money Premium card. It is opened under the following conditions:

Mastercard World Black Edition card class;
5% per annum is charged on the balance of funds - the rate is almost the same as on a term deposit. But no one restricts the client in the use of money;
monthly account maintenance fee is 1,000 rubles. No fee is charged if the average monthly balance exceeds 40,000 rubles or the amount of purchases exceeds 100,000 rubles over the last 30 days;
1% cashback on all purchases;
free cash withdrawals from MTS Bank ATMs;
a PriorityPass card is issued as a gift;
Insurance is provided free of charge for those traveling abroad.

Tariffs for this card are very favorable. Interest accrual on the balance and account maintenance fees may not be debited. An excellent choice for wealthy clients.

Through the My MTS application

In the My MTS application, a chatbot will help you block your card. You can open the chat from the main screen of the program. In the chat, just write “I want to block the number”, after which the bot will give detailed instructions.

Blocking through the application is possible provided that you remember the password for your MTS personal account. If not, then you need to have access to a SIM card with your number.

Useful tips

There is a very large selection of credit and debit cards. If the client has purchased a product that meets his financial capabilities and needs, then it will be beneficial for him. When opening a map, keep these tips in mind:

The class of the card must correspond to your social status and solvency.
Try to use your credit card only for non-cash payments. You will have to pay a high fee for cash withdrawals and there is no grace period for repayment.
Don't put yourself in big debt. Withdraw as much money as you can return in the next 1-2 months.
Explore the loyalty program. If you have a car, then open a card with increased cashback in the “Gas Station” category. If you travel a lot, debiting with miles will be the best solution.
Make your monthly payments on time to avoid penalties.
Try to use your own funds for purchases, not credit.
Don't make spontaneous purchases. You will have to repay the debt from your own pocket. Don't become a shopaholic.

And be sure to remember safety. Be sure to connect your card to SMS banking. You should receive notifications about all completed transactions. Do not tell anyone your PIN code and do not give the card into the wrong hands. Use contactless payment technology. If an unauthorized debit occurs, immediately block the card and write a statement to the bank to dispute the transaction. You have every chance to get your money back, the main thing is not to delay going to the bank.

First visit to the bank

When visiting an MTS Bank office, you must write an application to close the card account to which the bank card is linked. In fact, the application is written to terminate the card service agreement, but the result of such an operation as closing an MTS Bank card should be the closing of accounts!

After your application is accepted, ask the bank employee to calculate all interest and fees payable. Here, most likely, you will have to wait until calculations and accruals are made. You can pay the debt using funds in your card account or in cash through the cash register. If, after paying interest and fees, there is still a positive balance on the account, then you need to request a withdrawal of the remaining funds through the cashier.

When visiting the bank you will be asked to return the card. Give it to the bank employee, but ask them to cut it in your presence so that the chip and magnetic strip do not remain intact. After leaving the bank, you should block the card through the central service center. You should definitely take advantage of this opportunity, because you are personally responsible for any transactions until the card is blocked.

Why do you need to block a SIM card?

So, we list the main cases in which blocking may be necessary. This:

Theft of a phone, or simply its loss, in which there is a desire to block the SIM card so that no one can use it.
Perhaps you will not use the services of this operator for a long time, and then you have the desire to block the SIM card in order to save your number.

In practice, blocking your personal SIM card is very simple!

Paid options. “Cumulative” program and Travel program

Every year by paying 700 rubles, you will receive every month under the terms of the “Accumulative” bonus program from 5% (if the amount does not exceed 20,000 rubles per month) to 8% (if the turnover exceeds the amount of 20,000 rubles).

The Travel option, which costs 1,300 rubles per year, makes it possible to receive bonus points and compensate for the cost of purchasing air tickets, booking hotels and renting vehicles. Spending 20 rubles in Russia, you get 1 point, purchasing something abroad, you get 2 points for the same amount. 1 point = 0.5 ruble, funds are debited from the bonus account to the main card account automatically after accumulating 3000 points. The maximum number of accumulated bonuses is 6000.

However, there are a few things you need to be aware of:

You can activate only one bonus program from among those offered.
If you decide to switch to another one, the remaining unused funds for the old one will not be returned to you.
If the bank, at its discretion, disables any option for you, it is obliged to return the remaining unspent funds to you.
Money for the paid option, as written in the agreement, is withdrawn from the cardholder’s own account and not from the credit account. In fact, funds are written off from where there is a sufficient amount of money, and this can be either a credit or debit account. Therefore, you need to track all expense transactions in order to know where the cost of the service is calculated from you.