MTS Bank – a commercial credit organization providing a wide range of banking services. Users can make transfers, open deposits, mortgage and consumer lending. The financial institution has a positive reliability rating (ruBBB+) assigned by the Expert RA agency. According to the popular vote, it is in 31st place (major league).
MTS Bank clients have access to the official website, where reference materials and service rules are published. There is a personal account that allows you to manage accounts. The account allows you to make transfers, pay for services, and pay off debts. If some aspects of the service are causing problems, please contact the Call Center.
MTS Bank hotline phone number
For the convenience of clients, MTS Bank has implemented the ability to call the hotline for free within the country. You just need to select the desired number. Three multi-channel numbers have been allocated:
+7 (495) 777-000-1 for Muscovites and residents of the Moscow region;
8-800-250-0-520 for residents of the regions;
0512 for subscribers of MTS, Beeline, Megafon, Tele2.
The main purpose of the hotline is to serve bank card holders. But citizens can also obtain information on other MTS Bank products. The phones operate 24 hours a day, providing access to banking services 24 hours a day, 7 days a week.
A special line is dedicated to combating fraud, violations and abuse. Clients can inform the bank about such events by phone:
+7.
Support
MTS Bank clients have a 24/7 free hotline and a functional “Personal Account”
Helpline numbers | Internet banking | Online support and feedback
24-hour toll-free MTS Bank support numbers:
All calls to a single 24-hour MTS Bank number 88002500520
absolutely free for residents of all regions of Russia (for calls from mobile and landline phones). To speak directly to a staff member, simply stay on the line.
How to call MTS Bank?
To contact the help desk, call the toll-free number 8800 250 0 520 and wait to be connected to a call center operator. When calling from phones that do not support touch-tone dialing, you can also remain on the line until the consulting operator answers. To receive detailed personal information on your bank account, please be prepared to tell the call center employee your contract or credit card number and code word.
At the same time, no bank employee can ask for your secret PIN code or three-digit code on the back of the card
! Beware of scams. By disclosing this confidential data to third parties, you risk losing money. However, bank employees can contact you from the number +79894008064 solely for the purpose of notifying you about personal offers.
If you are a customer of MTS cellular communications, you can check the support service numbers in the MTS Mobile Operator section. Can't get through to MTS Bank? Calls to the above call center number are free from any region of the country, including the largest cities: Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Nizhny Novgorod, Samara, Omsk, Kazan, Chelyabinsk, Rostov-on-Don, Ufa, Volgograd, Perm , Krasnoyarsk, Voronezh, Saratov, Krasnodar and Togliatti.
Support number for calls from Moscow, Moscow Region and anywhere in the world:
+7 495 7770001
Call the MTS Bank 24-hour hotline number +7 495 777 000 1
paid according to the tariffs of your telecom operator.
We recommend using this number for residents of Moscow, the Moscow region, or when abroad and in roaming. To contact the bank's security service
, we recommend contacting the help desk operator at the numbers listed above and providing the information you have.
To urgently block a lost or stolen plastic card, click on the number immediately after connecting to the voice service system.
Internet banking and personal account "MTS Bank"
Your Personal Account in the “Personal Bank” from MTS Bank gives you the opportunity to work with your accounts and bank cards from anywhere in the world. Using “Personal Bank” you can make various transactions on accounts from anywhere in the world, from any computer, smartphone or tablet with Internet access, through your Personal Account.
Login to your Personal Account
To log into your personal account
and for more detailed information on how to connect Internet Banking - use the MTS Bank help center or contact the bank's toll-free support line for help
8800 250 0 520
.
Online customer support for MTS Bank
Couldn't reach a call center specialist? Representatives of the bank's online customer support service will answer all questions via the Internet.
You can leave your request or complaint through the feedback form on the official website of MTS Bank. After receiving your question, bank employees will contact you on business days at the specified contact phone number. You can also evaluate the bank's performance and leave feedback in the special section for customer reviews. Bank employees can contact you at +79168920868 to clarify details and information on your request.
The official representative of the MTS Bank online support service is ready to answer customer questions and complaints on a large portal about personal finance - Banki.ru. On this site you can also find many reviews from MTS Bank clients who use loans and other services of the bank.
Another way to contact MTS Bank via the Internet is an online conversation with a support specialist. To do this, use your banking app.
Cities in which MTS Bank offices are opened
Bank branches are located in the following cities: Moscow and Moscow region, St. Petersburg, Altai region - Barnaul, Amur region - Belogorsk, Blagoveshchensk, Solovyovsk, Tynda, Volgograd region - Volgograd, Volzhsky, Vologda region - Vologda, Voronezh region - Voronezh, Jewish Autonomous Region - Birobidzhan, Transbaikal region - Chita, Irkutsk region - Angarsk, Irkutsk, Kaliningrad region - Kaliningrad, Kemerovo region - Kemerovo, Kirov region - Kirov, Krasnodar region - Armavir, Krasnodar, Novorossiysk, Sochi, Krasnoyarsk region - Krasnoyarsk, Nizhny Novgorod region - Nizhny Novgorod, Novosibirsk region - Novosibirsk, Omsk region - Omsk, Perm region - Perm, Primorsky region - Vladivostok, Nakhodka, Ussuriysk, Republic of Bashkortostan - Neftekamsk, Oktyabrsky, Sterlitamak, Tuymazy, Ufa, Republic of Karelia - Segezha, Komi Republic - Syktyvkar, Ukhta , Republic of Tatarstan - Kazan, Rostov region - Rostov-on-Don, Ryazan region - Ryazan, Samara region - Samara, Saratov region - Saratov, Sakhalin region - Yuzhno-Sakhalinsk, Sverdlovsk region - Yekaterinburg, Stavropol region - Stavropol, Tomsk region - Tomsk, Tyumen region - Tyumen, Khabarovsk region - Amursk, Bikin, Vanino, Vyazemsky, De-Kastri, Komsomolsk-on-Amur, Nikolaevsk-on-Amur, Pereyaslavka, Sovetskaya Gavan, Solnechny, Khabarovsk, Khor, Chegdomyn, Chelyabinsk region - Chelyabinsk.
Information about the geographical presence and contact details of the bank may change. For details and additional information, please call the help desk number 88002500520 or on the bank’s official website www.mtsbank.ru. Relevance verified as of August 2021.
Please note that conversations with MTS Bank support service specialists are recorded. These measures are necessary to monitor the quality of customer service and maintain high standards of customer service, as well as to resolve any controversial issues.
Free hotline 8800
Telephone 8-800-250-0-520 allows residents from any corner of Russia to contact the bank. Calls within the country are completely free. To obtain information or take the necessary action, you need to follow the voice menu prompts.
Knowing the combination of menu items, you can quickly perform a number of actions without listening to the autoinformer. To dial commands, the phone must be in tone mode. Switch to tone dialing by pressing the asterisk “*” key. You should type commands after listening to the greeting.
Tone combinations
If you are a regular customer of the bank, often contact the support service, and the structure of the automatic menu is well known to you, then you can not waste time listening to information and immediately go to the desired section:
- Switch the device to tone mode - press “*” on the keyboard;
- Enter the command code (combination of numbers of the subsection section);
- To communicate with the operator, press the “0” key.
MTS Bank’s free phone number for calls from a mobile phone – 0515 – has a very simple and quickly memorable structure:
- 1 – find out the balance;
- 2 – informing about the mandatory minimum payment;
- 3 – brief account statement;
- 4 – top up the card from your phone balance;
- 5 – blocking of payment plastic;
- 6 – card unlocking;
- 7 – list of possible commands.
To quickly work with cards, operations in the transfer pricing center are also available, but you need a special T-code, which can be obtained from the operator.
Telephone numbers for operations in the central service center system
The call center is designed to provide 24-hour banking services to customers by telephone through an operator or in automatic mode using a pre-recorded voice message system that performs the Bank's call routing (IVR) function.
When the Client contacts the service center, a telephone Tcode is used. The Tcode is transferred with the provision of special envelopes or sent by the Bank to the Client in an SMS message to the main mobile phone number specified by the client in the Application. The Tcode is analogous to the Client’s handwritten signature.
Performing actions that require confirmation by affixing an analogue of a handwritten signature within the central service center system is available only within the framework of agreements for the issuance and servicing of bank cards.
Important Operational Safety Information
To carry out transactions, the Telephone code, the so-called T-code, is used - this is a kind of digital signature of the client, which can be found in the same envelope as the PIN.
In addition, there is a number of other information that may be needed:
- passport series and number;
- control code or code date;
- full card number or last four digits;
- main mobile phone.
Under no circumstances tell anyone your PIN, as well as the CVC/CVV code - even the MTS Bank reference code, because this is confidential information necessary for making payments. You should also be careful about communicating the card's expiration date.
Now you know how to contact MTS Bank - the telephone contacts for information provided in the article are relevant, they work around the clock, without days off or breaks.
We recommend preparing all questions in advance. If our article helped you, please like it!
What can you find out over the phone?
Using the MTS Bank hotline, the client can perform the following operations and gain access to the following banking services automatically:
- informing about the payment limit of the card;
- mini-statement on the Card;
- blocking/unblocking the Card;
- Tcode replacement;
- as well as other services, the list of which is established by the Bank at its discretion.
- Through the central service center operator the Client can:
- block the Card;
- order a replacement Tcode;
- obtain information about the Payment limit of the Card;
- submit an application to connect/disable additional options;
- submit an application to change the telephone number for calculating rewards (if technically possible).
How to use an automated voice assistant
You can use the automatic voice assistant when calling a multi-line phone. With the help of this help service, bank clients quickly find the answer to their question without contacting operators.
Working with the menu
After the client connects to the information center, a greeting from the automatic voice assistant sounds. Next, the system offers to solve the problem related to access to mobile or online banking. After a few seconds, the voice assistant announces the full menu.
The client’s task is to press the number corresponding to the content of the question or problem that has arisen:
- 1 — blocking or closing the card;
- 2 — setting or changing the PIN code;
- 3 - balance, minimum payment, debt and other questions regarding the card;
- 4 - making a payment, early repayment and other issues regarding loans;
- 5 — information about the mobile application or online banking;
- 6 — change the main phone number;
- 9 — find out how to repay a loan or top up a card;
- 0—connection with operator.
In what cases will support not be able to help?
The bank may suspend transactions on accounts and bank cards if there is a suspicion of fraudulent activity or violation of service rules. In this case, the card can be unblocked only after all the circumstances have been clarified. To do this, the owner will have to visit a bank branch or customer service center.
It is impossible to close bank accounts, debit and credit cards, or terminate a contract over the phone. To carry out these operations, you must visit the offices of MTS Bank.
Other methods of communication
You can ask a question, leave a review, or send a complaint by sending a request to MTS Bank.
The credit institution does not provide communication via email. The application form is provided on the MTS Bank website.
Contact on the site
You can apply through the application form on the official website by clicking the “Contact Us” button in the top information bar, and then the “Write to Us” link. The application form includes information about the sender and contact information. The response will be communicated to the applicant by telephone or email.
Average response time: where is the best place to contact?
Bank clients are advised to call the credit institution's numbers if they have any questions. A few seconds after pressing the call button, you can use an automatic voice assistant or contact an operator.
Average response time for other communication methods:
- when sending a message in the official community or via chat on the bank’s website - about 15 minutes;
- when writing a letter by email - within 1-3 business days.
Delays in responses are possible when operators are busy.
Competence of MTS Bank operators
Many owners of MTS Bank bank cards complain about the work of the call center. Operators perform only one task - inform customers about bank products. However, more complex issues that arise during the service process are often impossible to resolve. Response times are also delayed when sending requests through the credit institution’s website. Clients are forced to go to branches. If there is no office, they are left alone with their problems, which sometimes leads to the accrual of illegal commissions and loss of funds.
