About Beeline
Beeline technical support is available to its users around the clock.
The use of the Beeline trademark began in 1993. The company’s activities include telecommunications services, cellular communications, and provision of access to high-speed Internet. In addition, Beeline has an online store that presents various technical products - from gadgets to computers.
In order to fully comply with the wishes of customers and help them resolve emerging problems, the company has organized a 24-hour help desk. Both registered and potential subscribers can use its services.
Calls to operators while roaming
If you need to call the operator, but you are roaming on the internal network, simply dial the following federal number -1 or short number - 0611.
For those outside the country, calls can only be made to an international number. To do this, dial – +7 (495) – 974 – 8888.
Important! You must dial the number using +7!
For Beeline subscribers, such calls are free.
We recommend you learn : Unlimited Internet in roaming and How to activate roaming on Beeline
Beeline hotline numbers
Users can independently get answers to many questions using short numbers or USSD commands.
For individuals
The main Beeline hotline is available at 8 (800) 700-06-11. The call is not paid if made from the territory of the Russian Federation.
Using a mobile phone with a Beeline SIM card, you can contact a consultant for free by dialing the short number 0601. This option is not available for other telecom operators.
+7 This number can be used from a landline phone.
Main hotline number.
For business clients
Legal entities are provided with a separate number: 8 (800) 700-06-28.
It can be used, for example, when the account runs out of money or there are problems with communication or Internet access.
In addition, applications for this number are accepted from applicants for the status of Beeline corporate client.
For VIP subscribers
Beeline users who participate in the bonus savings program can receive reference information free of charge in the accelerated communication mode by calling 0654.
When a premium or corporate client calls 0611, the connection to the operator will occur immediately, bypassing the auto-informer service.
Numbers to call the operator
The mobile operator Beeline has long gone beyond mobile networks. Currently, the provider is actively introducing home Internet services, as well as digital television, into the market. When concluding a contract, specialists set up the connection and check the signal quality in the presence of the user. Typically, settings are indicated, as well as a password for your personal account, where you can make payments, connect additional TV channel packages and increase access speed.
While using the wired connection, the user may experience technical problems. Subscribers are starting to look for a Beeline home Internet technical support phone number. Surprisingly, there is catastrophically little information on this topic on the Internet. Meanwhile, you can call the operator’s hotline in several ways.
Beeline home internet support phone number:
- 8. Available from any phone number.
- +7. Dedicated Beeline contact for subscribers in international roaming.
- +7. Toll free number for landline phones.
- 8. Technical support for owners of modems and tablet computers.
- 8. Communication with the operator on issues of wired Internet and television.
- 8. Here the user can resolve issues related to the mobile Internet and get the necessary settings.
- 8. You can go here if you have problems with your Wi-Fi connection.
- 8. This is a customer service department for troubleshooting mobile phone problems.
- 8. The call will help solve Internet problems in office buildings and organizations.
Important! In addition to calls to the specified numbers, corporate clients can send a written request to the addresses and
How to communicate with a live operator
This task will be accomplished by using one of the telephone numbers of the unified hotline: 8 (800) 700-06-11/0611.
After listening to the autoinformer, you can go to the required section. If there is no ready answer in the database, the system will offer to connect directly with the employee.
Sometimes users note that this method does not work. There is another one - you need to call 8 (800) 700-06-11 and press 0 until you are connected to a help center employee.
There are numbers without an answering machine: 8 (800) 700-83-78 and (free for Beeline SIM card holders).
Contacting an agent via a federal number
This is a fast, affordable and excellent way to reach a call center operator, which helps avoid long waits. But not everything is as good as it seemed; this service is not available to the operator’s clients from a mobile phone. To make a call you will need a landline phone or a SIM card from any other Russian operator. To get in touch you will need to dial this number -. Since an answering machine is also connected here, you will not be able to directly connect to the operator. Before you are connected to a Beeline employee, you will hear standard voice menu items. To avoid this fate simply press 0 (zero). The answering machine will prompt you to listen to everything again, but you shouldn’t do this, just press 0 (zero) again.
After the completed manipulations, you will hear that your call will be forwarded to the operator - you just need to wait for the connection and ask the question you need.
In addition, Beeline has hotline numbers that specialize in solving specific customer problems or questions.
So, if your problem is related to:
- 8 – mobile communications and the Internet
- 8 – USB modem problems
- 8 – failures and Wi-fi settings
- 8 – home Internet or TV problems
- 8 – problems with the “Home Internet Light” tariff or with your home phone.
Communication with the Beeline online store
If you have any questions regarding products from the Beeline online store, you can call the office located in the capital using the number. In addition, the following email addresses are available to the company's clients: [email protected] or [email protected]
0070 - this short number can be used by subscribers of the Beeline telecom operator from a mobile phone.
You can contact the online store by phone, email or short code.
Single toll-free support phone number
How to find out the rest of the mobile Internet from Beeline on your phone
Beeline - Internet support - short number 0611. Available only for making calls from mobile devices. There is no charge for speaking with an operator. To get in touch with the Beeline Internet operator, you need to use the 24-hour support phone number - 8800 700 0611.
Consultations available
By contacting the help center, you can:
- find out information about tariffs;
- get acquainted with the current balance status, traffic balance, availability of bonuses;
- find out how to connect or disconnect any service, as well as the terms of its use;
- find out how a SIM card is blocked;
- get information about SMS or MMS settings;
- order call details.
This is just an approximate list of issues that can be resolved by contacting technical support.
Short service numbers and ussd commands
The user can solve a number of issues independently.
By dialing service numbers, the subscriber will be able to find out the following information:
- 0606 - new operator proposals regarding tariffs and services;
- 0650 - methods of dialing long-distance and international telephone codes;
- 0680 44 - warnings on how to protect yourself from scammers;
- 0717 - connect or disconnect home Internet and TV services.
The subscriber will learn about the parameters of the tariff plan by sending a ussd request *110*05# call.
By dialing *111#, you can independently disable or activate services. To find out about paid subscriptions applicable to the tariff, dial *110*09# call.
What questions can technical support not help you with?
The call center ignores all sorts of provocative questions regarding activities prohibited by law.
Technical support staff may have difficulties if the user asks a poorly worded question.
You can get a competent answer by immediately selecting the desired section. The same applies to telephone numbers, which are divided by type of company activity.
If the user requests personal information, he must be prepared for the operator to request his passport information. All conversations between users and consultants are recorded.
Roaming and other services
Abroad, Beeline specialists recommend using direct chat in the mobile application. Traffic will not be wasted when connected to wi-fi. Using communication services when traveling around the Russian Federation allows you to dial to 0611. The exception is the Republic of Crimea and the city of Sevastopol.
In other cases, you need to call +7(495)797 27 27. The call is free only from Beeline. In other situations, funds written off for communication services are already calculated according to the tariff of a specific operator. They may be different. Outside Russia, you will not be able to get through by other means.
Response time and operator competence
Subscribers calling technical support first have the opportunity to listen to the autoinformer. If, after listing the voice menu items, there is no connection with the consultant, this means that all help desk employees are busy. This situation is typical during the day.
To obtain the information of interest, the user will have to wait 5-10 minutes until one of the workers is free. A client who sends an SMS to a technical support short number will wait approximately the same amount of time.
“We will call you back” function
Most likely, only a few subscribers know about this function. But now you have the opportunity to order a call from a call center employee and clarify a question that interests you, rather than listening to dozens of answering machine commands. Ordering a call from an operator for Beeline subscribers is free. Just keep in mind that this service is only possible if there are no available call center operators. To order a call back, call the short number 0611 from your mobile phone. In the voice menu, among many commands, you can hear an offer to order a call from an employee; during this, press 1 on the phone. Next, wait for the operator to call you to clarification of your question.
Note! The service is free both within the country and abroad.
Alternative methods of communication
You don't have to use your phone to get the advice you need. There are other ways to communicate.
Chat with a specialist
A Beeline network subscriber can obtain reference information by logging into his personal account on the company’s official website (or mobile application). The user must find a chat with a specialist and then describe the problem. The system will automatically search for a similar request option. When it is found, the response information will be provided to the user. Otherwise, you will be connected to a consultant.
On the main page of the official website in the upper right corner there is an icon that will open access to the chat.
You can also contact a specialist via chat on the official website.
The opportunity to use the messenger for consultations became available to Beeline clients in 2021. Subscribers have access to the number +7(968) 600-06-11 to chat with a specialist. You can ask for help free of charge and around the clock.
SMS
When you can’t talk to a consultant because the communication line is overloaded, you can order a call back. You will need to send an SMS to the short help desk number - 0611.
Beeline has several postal addresses, divided by area of responsibility for a particular problem.
The main email for the unified help center is [email protected]
Formal requests should be sent to [email protected]
Questions from potential buyers of the Beeline online store can be sent to:
If the problems concern the Internet, then [email protected]
Social media
Representatives of the Beeline company provide consultations on the following social networks: Odnoklassniki, Facebook, VKontakte. Consultants respond promptly.
Users who are interested in news or promotions can visit the company's microblog on Twitter.
Service center
There are 2 Beeline customer service centers in Moscow, where you can solve problems related to technical devices (routers, modems, etc.).
One of them is located near the Smolenskaya metro station. You can contact us at +7(499) 952-57-76.
The other one is located near the Kurskaya metro station. Phone for inquiries: +7(495) 782-32-22.
Performing operations through the company’s official portal
If it is impossible to reach the Beeline help desk, then you should send your request through the feedback form. To do this, the subscriber must visit the official portal of the Russian mobile operator. In addition, users can use the email address and send their request to [email protected] A response can be received in the shortest possible time.
Note! Beeline customer service will answer all questions. To do this, you need to become a member of the Beeline group on VKontakte, Odnoklassniki and Facebook.
For those who like to always be aware of the latest news and promotions, the Beeline PR service offers to follow the microblog through the social network Twitter. If you like Beeline’s television and online advertising, new creative videos can be found on the operator’s video channel on the popular Youtube service.
Beeline hotline menu structure
The automated system consists of several main thematic information blocks. They have their own nested clauses, which are divided into subclauses.
The first thematic block is intended for potential clients of the company. The second section contains answers to questions about an existing Beeline number. The third tells you how to block or unlock a SIM card. The fourth section contains information about roaming. The fifth block is dedicated to the company's services.
By typing the numbers corresponding to the system prompts, you can find out the necessary information.
What mode does the support service work in?
How to install and configure a Beeline modem on a laptop
There are several other ways to communicate with Beeline technical service consultants. For example, real-time chat. You can use the service on the provider’s official portal by selecting the “Chat with a specialist” section. To start a dialogue, you need to provide your details; each question will be answered within 1-2 minutes. In addition, there are specially created groups on social networks to support customers.
If the issue is not very urgent, you can ask for help in the following ways:
- Send a request in the form of an SMS indicating a specific problem to number 0622. Here you need to remember that the service operates from 7 am to 10 pm Moscow time.
- Contact via WhatsApp application. You must indicate this as a contact. It is worth noting that this number does not work in voice mode, only SMS communication is possible.
Contacts
The “contact” section contains a complete list of dial-up numbers. All major telephone numbers for various services are listed here. To enter it, you need to click on the corresponding button in the bottom menu on the official website of the mobile operator.
There are “specific” requests or controversial situations that cannot be resolved through an electronic assistant or consultant. In this case, you need to go to the nearest office. In “contacts” you can see the location of the nearest one on a map.
