MTS is a popular cellular operator in the Russian Federation and abroad. The company additionally provides services for connecting a fixed network, home Internet and television. If any problems or questions arise, you should immediately contact technical support, where experienced specialists will be able to provide assistance. Keep in mind that not all issues can be resolved on your own. The MTS home Internet hotline operates around the clock, you can contact it at any time.
Other methods of communication
MTS chat with a specialist
You can get help from an employee via chat, having previously logged into your Personal Account, provided that the user is already registered there. If not, the process will take a minimal amount of time. To connect MTS Online on a computer or smartphone, you must:
- dial *111*1006*1#
- send an SMS with the following content: “REG” to the number: 100 640
Next, after logging into your Personal Account, you need to click on the active “Help” link, which is located at the top in the right corner. Then, on the page that opens, the further algorithm of actions will become clear, and you will be able to start a conversation with a company employee and ask him a question that interests you.
Community on Facebook
MTS has created a community on Facebook. For further cooperation and assistance through the above social network, follow these steps:
- Find the MTS page on Facebook;
- Subscribe to the group: https://ru-ru.facebook.com/mts
- Click the “Write to chat” button;
- Describe the question you are interested in;
- Wait for a timely response from the consultant.
Community on VKontakte
MTS subscriber service employees are always available for communication with subscribers on the most popular social networks of the MTS group: Vkontakte: vk.com/mts
- You must log in to the social network “Vkontakte”
- Go to the MTS group: vk.com/mts
- In the menu section, click on “Write a message”
- Describe the question you are interested in.
- Wait for a timely response from the consultant.
Community in Odnoklassniki
A communication option is provided through the Odnoklassniki social network.
- You must log in to the Odnoklassniki social network.
- Go to the MTS group: https://ok.ru/mts
- In the menu section, click on “Write a message”
- Describe the question you are interested in.
- Wait for a timely response from the consultant.
Personal Area
The mobile operator has provided an individual section for MTS network subscribers. By using the account, users can independently manage connected services. You can request the status of your own personal account, order a statement of cash expenses, or connect additional services. For novice clients, visual guidance is widely available to help them quickly find their way. Consequently, almost all difficulties that arise can be avoided on your own, without the intervention of consultants.
SMS center
The standardized number of the MTS SMS center is +7 916 899 91 00 - it is presented as a basic service in order to process each request. To obtain more detailed information about the principles of service provision and other technical features, you can probably request directly from the dispatcher. Please contact a qualified toll-free service technician first. This can be done using a toll-free contact number, or by directly contacting one of the company’s branches provided. Additionally worth noting:
- GSM is used as a channel for data transmission;
- For the purpose of storing notices, a maximum storage duration is provided;
- there is a possibility of automatic resumption of the request in the event of no response from the recipient;
- a standard type text document conforms to generally accepted standards.
You are also given the publicly available opportunity to send an email to the company at the provided address – [email protected] . As a result, you will be immediately given answers and will be provided with further assistance in resolving your issue.
Contact technical support via the app
You can access your Personal Account directly through the website or application. In both options, the user gains the following extensive capabilities:
- Control over your own expenses.
- Election of tariffs.
- Connecting additional services.
- Control of your own balance.
- News.
- Stock.
- MTS store locations.
- Answers to your questions.
The “Help” section mainly concentrates frequently asked questions, and in addition there is a tab in which you can contact support yourself. Technical support via the application is generally available to owners of smartphones based on Android and iOS.
Communication salon
The hotline does not provide the opportunity to conclude an agreement or restore a lost card. As a result, you will need to visit the company’s branch to complete the above act. The locations of the salons are published on the official MTS website. Opening hours are marked near each branch.
Representatives of the contact center will also help you find out about the location of the salons. Enter your city to get the nearest branch locations and wait for a response.
Useful MTS services
- Official website: https://mts.ru
- Personal account: login.mts.ru
- Frequently asked questions: mts.ru/personal
- Email: [email protected]
What else can you get
Also, at the request of the client, additional services are provided:
- connect GRM integration - with its help you can monitor all actions in a certain system and develop statistics;
- set redirection;
- filter incoming calls;
- protect the number from any specific numbers;
- record voice messages, etc.
In fact, everything is not as complicated as it might seem at first glance. The client will be spared all the work - he will only need to provide documents and pay for the service. But MTS will take over the installation, implementation and configuration of the auto attendant.
Short numbers and USSD commands for MTS information services
Example of entering short commands
Helpful information
- The number *111# provides a free, time-efficient and most convenient way to manage your tariff and telephone services.
- By dialing the following numbers *111*0887# you can find out the number that belongs to you.
Balance control numbers
- *100# Using this command, you can find out the balance of funds in your account
- *152# This command provides the opportunity to obtain information about the cost of the last 5 paid actions
- *100*3# Due to the set of data numbers and symbols, you have the opportunity to find out the debt on an account with a connected
Numbers for tariff and service management
- To find out the current tariff, dial *111*59#
- In order to find out the remaining traffic when the Internet option is connected, dial *217#
- *100*1# Using this command, it becomes possible to find out the balance of packages of minutes, SMS, MMS, previously included in the monthly fee for MTS tariffs and services
- *100*2# This command provides access to the remaining packages of minutes, SMS, MMS for participants of promotions with a limited validity period
- *111*919# Number for managing subscriptions
Account replenishment and other features
- To top up your account using the provided bank card, dial *115#.
- To top up your account using dial *111*123#
- *110* number of the desired subscriber# provides the opportunity to send an SMS with a request to call back - “Call me back service”
- *116* number of the desired subscriber# provides the opportunity to send an SMS with a request to top up the account with another subscriber
MTS voice numbers
0887 – Find out your phone number. The call is absolutely free when you are in your home region.
0890 — MTS Contact Center. The call is free in Russia and in the UMC (Ukraine), MTS (Belarus) networks.
+7 495 766 0166 — MTS contact center for free calls from international roaming. The MTS operator also informs that all subsequent calls to emergency numbers are absolutely free, even if you are temporarily outside the country.
Emergency numbers
- 101 - fire protection
- 102 - police
- 103 - ambulance
- 104 — gas emergency service
- 112 — United Rescue Service.
Calls to emergency numbers are completely free worldwide.
How to call the MTS operator from your “native” SIM card
From your “native” SIM card, you can call the MTS operator for free, the service is available to customers anywhere in Russia where there is a connection. This can be done by dialing one of two short numbers – 08460 or 0890. There are no charges for connection and conversation.
After connecting to the hotline, you will first hear a recorded greeting from an MTS employee. Don't rush to hang up! For the system to connect you to a “live” operator, follow the answering machine prompts: press button 2, then 0. After that, your number will be added to the “call queue”.
The average waiting time for an answer is 20 minutes ; during the day you have to wait longer than at night. There can be more than 30 subscribers in one queue; towards evening the load decreases and a “window” for calling appears.
The contact center operates 24 hours a day.
Operator competence and service
What issues can experts help with?
The hotline is initially a remote system for providing subscriber services, which makes it possible to resolve any questions that clients may have.
Therefore, as soon as you connect with the dispatcher, you will be informed about any issues in a particular service area.
If for some reason difficulties arise, feel free to contact the contacts of the permanent line, but do not try to cope with the situation without the participation of a consultant, in the case when the damage concerns exclusively the operation of the line, the Internet or telecommunications. In order to obtain immediate, competent information, it is more advisable to use the support number that is focused on the most important point for you.
What issues can support not help you with?
Communication with a specialist is the basis for obtaining comprehensive information related to the issue of interest to you. In other words, if you decide to contact a mobile communications consultant, as a result of which you try to find out why the Internet connection is not happening, in this case, it is likely that you will be switched to a specialist in the explanatory field, and he will undoubtedly support you in eliminating the problem that has arisen.
If you contact a single support service, you are using your own time unsuccessfully.
Response time and specialist competence
In most cases, the majority of clients, temporarily waiting for the necessary help from informants, rely on daytime hours, as a result of which, if they need to receive the necessary information directly from an MTS employee, without options they will have to wait 1-5 minutes for communication. When you are faced with a question that allows you to temporarily reschedule its solution, it would be more advisable to resort to a call center at night. To respond to points of interest to you, the informant runs them through the service delivery system and personally presents timely information. In the event that your request is competent in relation to the contractor, you are automatically given the opportunity to receive a full answer that can eliminate the problem that has arisen.
How to write a complaint?
Complaints about MTS can be sent to the control authorities, in particular, Rospotrebnadzor or other departments providing quality control. However, the company's technical support resolves issues with incoming complaints independently and prevents the occurrence of new claims to the minimum percentage.
Sending a complaint to MTS using the Internet is possible through your Personal Account through the website or application described earlier.
Claims are also accepted by e-mail, provided that the application is impeccably drawn up. The form consists of several sections listed below:
- Last name First name Middle name of the sender
- Store address, branch and other important information.
- Contact details.
- Treatment category.
- The essence of the complaint.
You are also given the opportunity to leave a complaint via the hotline; in this case, it makes sense to first prepare the contract number with the company, and be prepared to discuss personal data and the rest.
What issues can be resolved
Calling the hotline is completely free. This means that you don’t have to spend money on connecting, listening to information and waiting for a connection with an operator. This applies only to subscribers. Calls to landline service numbers of the contact center from phones of other mobile operators (for example, Megafon, Beeline and Tele2) and from local numbers are charged in accordance with the conditions of the telecom operators used.
Connecting to the Super MTS tariff: amount of Internet traffic
You can solve the following questions by calling:
- Problems with voicemail and other options.
- Consultation on current tariffs and the current connected package.
- Details about special offers, bonuses and promotions that the operator organizes for its old or active clients.
- Please activate/deactivate certain services and additional options.
- Problems with your internet connection or equipment.
- Setting up mobile and home Internet.
- Please send automatic parameters for access or communicate them personally.
Important! If a person is a subscriber of this company, then it is best to add the contact center number to the list of your contacts. No one knows when help will be needed again, and if the number is at hand, then all issues can be resolved much faster.
