How to terminate a contract with a home Internet provider

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At the very beginning of cooperation, the provider providing communication services and the subscriber enter into a formal agreement. This document contains information regarding the legal relations of the parties. If a user decides to refuse the home Internet service, he must not only indicate his refusal, but also terminate the contract with the Internet provider. The article describes how this process is carried out.

Reasons for termination

There are several grounds for canceling a previously executed agreement, but it is absolutely not necessary to indicate them in the application and explain to the organization’s employees the reason for the desire to refuse the service. Here are the most common ones:

The declared Internet speed does not match the real one;
The tariff plan does not correspond to the information specified in the documents;
There are frequent failures, shutdowns, and numerous breakdowns;
Personal reasons - intention to sell an apartment, move to another city, desire to change provider.

If at the time of termination of the agreement the billing period was not completely closed, if the user damaged the technical equipment received for rent, he must fully repay the arrears.

Submit an application for termination of the contract online

Please note that submitting an application and the termination procedure itself are two different things. You still need to come to the office. Submitting an application will simplify the procedure somewhat. Follow this ( //rt.ru/support/internet/contract/how-terminate-contract ) link and fill out a short form. It includes a small list of data:

your full name;
Contact details;
residential address;
personal account number (most important);
the service you want to cancel, etc.

One of the common questions is whether it is possible to refuse one service given that you will remain a Rostelecom subscriber? Certainly. There is a shutdown, for example, of the Internet, but interactive television will continue to work according to the tariff.

Collection of documents

To terminate the contract, you need to prepare:

passport of a citizen of the Russian Federation who uses the service, or other identification document;
previously executed agreement;
documents for the provided equipment - modem, router, special network device.

In the latter case, you will need to find passports for network devices that were transferred for temporary use to provide the service, and prepare the rented equipment for return (if it has not been purchased).

If the user has lost a previously executed agreement for the provision and receipt of Internet services, you can submit an application without it. Usually a copy or a second copy is kept in the provider's archive.

What to do when moving

The erroneous opinion of subscribers is that they need to terminate the contract, then enter into it again after moving, spend a lot of time on documentary formalities, and so on. No! Rostelecom has a service called “Moving Online”. Moving while maintaining the contract is not only possible, but also profitable for three reasons:

subscription service is free for 2 months from the date of move;
It is possible to receive additional discounts on services;
all points according to the BONUS program will remain with you.

What do I need to do to use this additional service? Submit an online application using the link: //pereezd.rt.ru

A minimum of data is also required: your region of residence, contact number, full name, etc. Next, an employee of the provider will contact you and inform you what actions you need to take to use the service.

Unfortunately, there is no guarantee that the service will be provided to you. Let's say that Rostelecom provides its services in your current place of residence (in the entire house, residential complex, etc.). If in the new place of residence there is no possibility, for example, of providing home Internet, then in any case the contract will need to be terminated.

Return of submitted equipment

In the process of terminating the official contract, the user must return the previously transferred equipment. According to the established rules for the provision of equipment, previously transferred devices must be returned to the provider if their cost has not been fully repaid. If the amount is paid, the devices automatically become the property of the former subscriber.

If there is no value paid, the person will receive invoices for rent. The fact that you are connected to the network does not matter in this case.

What to do with the equipment (set-top box, router) upon termination of the contract?

It all depends on the specific terms of cooperation with the provider. The options may be the following:

You rented equipment. Of course it comes back. Important! When returning equipment, be sure to take its acceptance certificate. This ensures that in the future you will not have any questions regarding the return of the router/modem/set-top box. The complete set of equipment is returned.
You bought it in installments. In this case, it will not be possible to return the equipment and terminate cooperation by installments. We need to buy equipment. Everything about this is beautifully written in the contract. You pay the amount that was not paid according to the terms of the installment plan.
You purchased the equipment when concluding the contract. It will not be returned.

Who can apply?

Based on the above, it becomes clear that the subscriber must personally submit an application to disconnect the service and terminate the contract. But what to do if there is no such opportunity, if the citizen is in another city or in another country? Here you can use one of two ways:

Sending documents by mail. To protect yourself as much as possible, you should not include original documents in a registered letter. It is recommended to make copies, have them certified by a notary and send them.
Entrust the termination to another person. He must act on the basis of a power of attorney issued by a notary.

The second option is more preferable, as it takes much less time than sending a letter.

Do I have to pay a penalty for early termination of the contract?

If you read the contract carefully, you will easily find the answer to this question. There are no penalties for early termination of cooperation with the provider. However, there is one “but”. The company often holds promotions. Let’s assume that for the first 3 months, new customers receive a discount on home Internet use. If you terminate the contract, you will need to pay an additional amount that you did not pay according to the terms of the discount. Payment will be made simply according to the tariff.

As for debts, termination of the contract is unacceptable until they are repaid. The easiest way to find out about the presence of debts is to pay them off through your Personal Account. Online you can close all your debts by paying them in a variety of ways.

Ways to terminate cooperation

There are two ways to stop using services connected for business.

Personal appeal

As in the case of an individual, all settlements with Rostelecom must be settled and the debt issue closed.

When providing equipment, it must be returned to the company or purchased, in accordance with the agreement for its provision.

After writing an application at the Rostelecom office and checking documents and debts, communication services will be disconnected.

On call

The corporate customer support service can be found by phone number or 8-800-200-30-00. You can discuss your disconnection request directly with the manager, and also find out how to quickly complete the procedure and what documents will be needed.

Providing documents is possible remotely.

If the owner of the apartment has left

If the previous owner of the apartment left without terminating the contract, you will have to pay for the services provided yourself or find the owner to re-register. Consider whether you need to terminate the contract with this Internet provider: evaluate the tariff they offer, analyze user reviews on the Internet. If you decide that you do not want to use the services of this provider, then inform any branch of the operator as soon as possible. The services will be immediately blocked and the contract will be terminated unilaterally.

What must be included in the application

The application for termination of the contract can be written in free form, the main thing is to include the following information:

Full name of the service consumer, his passport and contact details.
Name of the organization providing the services, full name of the manager.
Details of the contract to be terminated (number, date) and other significant information about it.
Reason for termination of the contract (preferably, but in most cases not necessary).
Other information that the consumer considers important. For example, as an attachment you can present copies of documents confirming payment for a service that was provided improperly, photographs and videos demonstrating violations in the provision of the service.
Date of compilation and signature.

The conclusion on termination must be drawn up in two copies, without errors, corrections or erasures, on A4 sheets. If the company providing the services has developed its own sample application, it is better to use it .

Termination of an agreement with Rostelecom through your personal account

So, what exactly needs to be done to stop cooperation with Rostelecom?

To get started, go to your personal account or at least call the hotline to find out if you have any debts.
Read the contract carefully. If you used a promotional rate, even if you purchased equipment on a promotional basis, the company may require you to pay the amount that you did not pay earlier due to the current discount/promotion.
The contract will also state under what conditions you received the equipment. If you bought it, no problem. If you bought it in installments, you will have to pay an additional amount according to the terms of the installment plan. If you rented the equipment, pack it in a box. And if the equipment has visual damage (including wear), one of the cable inputs does not work? It is possible that the company will demand compensation.
It is the subscriber with whom the contract was concluded who needs to contact the Rostelecom office with a passport (or other identification document) and equipment (if rented).
The office will tell you what form to submit your application.
If you transfer equipment, be sure to request a handover certificate!
You can also pay off debts in the office. If you used promotions, they will recalculate you and tell you how much of the cost you need to pay extra.
That's it, the company's cooperation with you is officially terminated.

Finally, let’s answer a frequently asked question: I’ve lost a contract, it’s in the wrong shape (it’s covered in coffee, for example), what should I do? This will not prevent the contract from being terminated. Just take your passport with you. Company employees always have copies of concluded contracts in their database.

Conditions for refusal

A subscriber can terminate a Rostelecom contract only if he has no debts. The company uses “connectedness” of all accounts. Termination of cooperation with the company is possible if the subscriber has no debt for mobile communications, Internet and television. If there is a debt on one of the accounts, the company has the right to refuse. This is not prescribed by law, so the subscriber can go to court. But usually users simply pay off the debt and terminate the contract. Legal conditions include:

The contract can be terminated by the individual or legal entity that signed it. The procedure can also be carried out by a person who has a power of attorney for this action.
At the time of contacting Rostelecom, the client should not have any debt on the account that he wants to close.

note

If the user rented equipment from the company, it must be returned. In this case, the router or set-top box must have an undamaged appearance and work stably

When a company employee checks a device and finds a fault, he has the right not to accept it. Then the client is charged a penalty.

Problems with payment for services

Conflicts between providers and subscribers often arise over payment for communications. Read the contract carefully before signing it. The safest way to pay for communications is prepayment. In this case, if the next payment is delayed, the user will not be able to use the Internet, but there will be no debt. The postpaid system provides for the charging of a subscription fee, even if you do not use the Internet. Conscientious providers provide clients with the opportunity to temporarily “freeze”, but not everyone has such a service.

Customer dissatisfaction is caused by frequent and sometimes unreasonable tariff increases. Such situations arise in start-up companies that initially offered consumers a reduced cost of services. After the client base is formed, the provider begins to gradually increase the payment amount. The company’s right to increase the cost of services is usually fixed in the contract, and the subscriber has two options: pay or change Internet provider .

Another trick on the part of operators is to write off fees for services that you did not order. Additional options are activated interactively, which providers take advantage of, and as a result, the user is forced to pay for an unnecessary service for some time. Here the law is entirely on the subscriber’s side, and you can demand a refund of overpaid funds. In recent years, such situations have occurred extremely rarely, as companies care about their reputation. Unreasonably debiting money from an account is a sure way to lose customers.

How to turn off television

The rules for turning off TV are very similar to the procedure for turning off other Rostelecom services. You can temporarily pause it in your personal account, and permanently turn off TV in the provider’s offices. In the latter case, you will need several things: payment of debt for the period of use, return or payment for equipment and an application.

Interactive

Interactive television is connected by Rostelecom using special equipment - digital set-top boxes. This allows you to disable access to broadcasts without consulting your neighbors and without condemning yourself to a lifetime payment for a common house antenna.

You can disable it temporarily or permanently. The time limit may not be available on some plans. In the same places where you can limit TV services, the procedure will cost 3 rubles per day (there are grace periods).

Permanent disconnection of TV is possible only at the request of the subscriber (the one who executed the contract). If the subscriber has died, a death certificate is provided to the company along with the application.

If the TV was used by the tenants and was not turned off, you must prove that you are the owner of the apartment and bring documents confirming this to Rostelecom along with your passport.

You can terminate the contract:

Through feedback to LC Rostelecom with the provision of scans of documents or sending them in any convenient way.
Via mail - write an application, attach copies of documents and send. A notification should be sent to the email address linked to your personal account that the letter has been delivered and the application is being considered.
Personally in Rostelecom communication stores.

Choosing an Internet Provider

Choose your company carefully to avoid conflicts with your provider in the future. You should not take into account only the price of services; do a comprehensive analysis of the operator’s work in your city using our service 2ip.ru. Analyze the average speed, look at the dynamics of changes in indicators, check out the average packet transit time (ping). The providers' pages contain user reviews and company employees' responses to customer requests. in detail about how to choose the best provider using our service in one of the previous articles.

The last tip concerns tariffs. The most profitable offers from providers are packages that simultaneously include the Internet, interactive television, landline or cellular communications. Typically, companies promote their services in a comprehensive manner, and these plans are in plain sight, and the subscription fee only for network access is hidden in the depths of the portal. Assess how much you need all these options. High-speed Internet provides access to many video services on a Smart TV without being tied to a specific provider, and you simply may not need an IPTV set-top box. Choose only the services you need and don’t pay for unnecessary things.

Blocking of the provider, termination of the contract, how to refuse Online services?

In case of complete refusal, the contract for the provision of services must be terminated bilaterally.

How to turn off the Internet? First, the subscriber needs to make sure that all debts for the services provided are repaid. You can view your balance and debts in your OnLime personal account, in the mobile application, or call the technical support service.

Then it is recommended to start disabling related services, since even if the contract is terminated, the company may charge a fee for the remaining services. This can be done in your personal account or by calling technical support.

Then you can proceed to terminate the contract. First, read the contract carefully. It contains the break conditions. This may be the return of supplied equipment or some other action on the part of the subscriber that you will have to perform.

After this, the subscriber must go to one of the company’s existing offices and submit an application to terminate the contract (bring with him a passport and a copy of the contract for the provision of services), and in the “reason for refusal” column write the reason for refusing Online services.

If the subscriber complies with all the conditions, termination of the contract will be formalized right on the spot, and at the same time the subscriber can agree on a day on which a specialist from the company will dismantle the installed equipment (TV set-top box or Online router).

Why is Internet speed dropping?

Internet speed is a determining indicator of the quality of a provider’s work. Your plan specifies a specific number, and you expect that these numbers will be achieved on all devices on your network. But you need to take into account that the provider indicates the maximum possible indicators. In fact, Internet speed is affected by many factors, which you can read about in detail in our article on this issue. The material will help you understand whether in your case it is worth finding out how to change provider , or whether you made the decision too hastily.

Often, the reasons for a drop in speed need to be looked for on the user’s side - an outdated router, damaged wires, a large number of devices on the network, a lot of furniture and concrete partitions in the premises. If the Internet is distributed by a Wi-Fi router, the speed may decrease depending on the distance of the computer from the device and the density of interference, so in such conditions it makes no sense to measure it on services. You will get the real figure only by connecting the incoming cable directly to the PC. If the resulting value corresponds to the tariff, the problem is in the network equipment.

Check the wires for breaks, update the router. The latest modifications of devices operate in two frequency ranges - 2.4 GHz and 5 GHz; more expensive ones are equipped with an automatic switching function between bands. Low-frequency networks bear the heaviest load, so the performance of devices supporting 5 GHz will immediately increase. Updating the equipment will not require serious investments - many budget “dual-frequency” models of good quality have appeared on the market.

All conditions are met, but the speed does not correspond to the tariff? Then seriously think about how to change your Internet provider . Especially if you do not receive a sane answer from technical support about the causes of the problem and are faced with a reluctance to understand the controversial issue. Unscrupulous companies can connect too many subscribers to a weak network, and as a result, the flow rate during peak loads is seriously reduced. Frequent breaks are associated with wear and tear on cables, and accidents on switches occur due to the provider’s desire to save on equipment upgrades. The reasons for delays in repairs are poor organization of work and lack of staff.

Why do you need to turn off the Internet?

Clients sometimes have situations when the service is no longer needed. It could be:

when the client moves from his place of residence;
when changing provider;
demolition of a building in which the Internet is installed.

In the first case, it may not be necessary to completely shut down the provider, but to temporarily freeze it. Let's say the owner has moved to another place of residence, and plans to rent out this apartment to tenants, and until he has found them, he does not need Home Internet Online there.

What if the manager persuades you to continue cooperation?

What should you do if a company representative calls you personally and offers to remain among its clients on favorable terms? Does this mean your termination is denied? Of course not! There is no need to be embarrassed to firmly refuse all the conditions offered to you and insist on termination.

However, perhaps his offer will seem tempting to you. Some subscribers noticed that if, when filling out an application, they indicated a high cost as a reason, they were offered to use a non-public tariff at a lower price. Some cunning people even specially filled out such an application on the website in the hope that they too would receive similar preferential conditions.

I'm moving - should I break the contract?

If you are moving to another place within the region or region, but are generally satisfied with the quality, you do not need to completely break the contract. You can use

, and the service will be transferred to your new address for free by connecting the necessary equipment.

If you move geographically further than the region or region, but want to use the service. It is recommended to contact the operator by calling the hotline (8-800-100-0-800) and find out the details of the possible transfer.

How to turn off the Internet

When the Internet is turned off, Rostelecom subscribers face the most difficulties - promotional tariffs with additional conditions, transfer of equipment for use and other nuances make the procedure for terminating the contract difficult and sometimes expensive.

The Internet can be turned off not only forever, but also during your absence/vacation.

For a while

Temporary shutdown of the Internet is called voluntary blocking. It is not provided free of charge (3 rubles/day). You can temporarily disable the Internet in this way for up to 60 days.

How to do it:

Through your personal account https://lk.rt.ru – in the service management section.
By calling the hotline 8 800 1000 800 - you need to give your personal account number, from what date to what date you want to disconnect, etc.
At liaison offices, you need to take the contract with you.

At the end of the blocking period, you will be billed for the period of “downtime”, which must be paid in the usual way. The services will be reconnected on the day you set for unblocking.

Forever

To completely stop using the Rostelecom Internet, you need to go through the procedure of terminating the contract. Here, not everything is as simple as with a temporary block; especially many questions arise about recalculation for services and equipment, which you will have to pay.

To disable the service, you need to pay off all current debts to the company:

Pay a subscription fee for the period of using the services.

If you turn it off in the middle of the month, the amount is calculated for each day of use according to your tariff plan. And here the first surprise may await users.

If your tariff plan was a promotional one, it may have a number of conditions. For example, you undertake to use the Rostelecom Internet for 12-18 months, but the tariff will be lower than the regular package network.

This means that if you decide to terminate the contract before the expiration of this period, you will have to pay a large amount for non-compliance with the terms of the agreement - the difference between the full tariff and the promotional rate, multiplied by the number of months of your use.

For example: turn off the Internet after 6 months of use. Promotional tariff – 400 rubles. Full tariff – 600 rubles. The debt for communication services will be: 200 rubles * 6 months = 1200 rubles.

Some promotional tariffs are even “tougher” - they oblige you to use them until the end of a certain period (a popular figure that Rostelecom is often silent about is 18 months), and if you turn off the Internet earlier, the company will oblige you to pay a subscription fee for all remaining months, which you actually will not use the Internet.

Important! Such nuances must be specified in the contract for the provision of services. Therefore, it is necessary to carefully study it for such “penalties,” especially if you connected at a reduced rate.

Deal with payments for the equipment provided.

The debt for the service itself is not all that Rostelecom will require from you upon termination of the contract. If you connected to the Internet using a tariff package that provides for the transfer of a modem or router to you, there are rules here.

For example, most modern tariffs come with a “router for 1 ruble per month.” In fact, the device is not given to you for rent (although such options are also available on some plans), but in installments. The price of the device itself can reach 3-5 thousand rubles, and upon termination of the contract, you will be obliged to buy the router from the company in full and there is no way to refuse this, because under the contract Rostelecom has already “sold” it to you.

The same thing happens if you deliberately agreed to an installment plan for 24 months for a small fee, which was added monthly to the subscription payment. If the Internet is disconnected in the first two years after connection, everything unpaid will have to be paid in full, otherwise you may be refused to terminate the contract.

In Moscow, the OnLime subsidiary offers another promotion - 0 rubles per month. This is really a rental, but the conditions apply only for the first 540 days. Further, the service may become paid, or even move into the category of “installment sales”. Under rental conditions for the provision of equipment, you are obliged to return the router safe and sound to the company in full, as it was provided to you.

Advice! Read the contract carefully, especially the clause on termination and conditions for returning equipment. The whole principle must be described on paper, otherwise additional payments are illegal extortion.

The procedure for filing an application for termination of service can be done remotely, although in many cities you will have to come to the company’s office to terminate the contractual relationship. You will need to take with you:

The application for termination is written in the salon itself.
Passport (if the contract is executed in the name of another person - a power of attorney; if this person has died - a death certificate; if this is a former tenant - documents for the apartment to confirm that you now live there).
Agreement - if it doesn’t exist, it doesn’t matter, the company should have a copy.
Equipment - in case it was rented and is subject to return under the terms of the contract.
Confirmation of no debt (if you have repaid everything).

Why do MAs want to terminate direct contracts?

In 2021, Federal Law No. 59-FZ dated 04/03/2018 amended the Housing Code of the Russian Federation, which allowed owners of premises in apartment buildings at a general meeting to decide on the payment scheme for utility resources: through the management company/homeowners association or by concluding a direct agreement with the resource supplier .

Many management organizations hastened to hold general meetings in MKD, believing that the transition to direct contracts is a panacea for all ills, including the growth of accounts receivable. However, as Elena Shereshovets pointed out, for this, the management company/homeowners association had to first, before the owners switched to a direct agreement with the RSO:

Take readings of all PUs on the date of conclusion of the agreement between the owners and the resource supplier.
Establish the number of consumers actually living in premises not equipped with control devices.
Identify all cases of theft.

Management organizations and homeowners' associations that did not do this, after switching to direct contracts, were faced with the fact that the entire unaccounted volume of consumption went into excess of the Kyrgyz Republic's standard for SOI. And the utility resource, which is used in the house for the maintenance of the common property of the owners, is paid by the management company/homeowners association. A debt is formed by the management organization to the RSO, which has nothing to pay for: current payments for the resource go directly to the supplier, and the funds contributed by the residents of the house according to the accruals based on the standard do not cover the costs.

The debt of the management company to the RSO is growing and may ultimately turn into a gross violation of licensing requirements (paragraph “e”, paragraph 4(1) of the RF PP No. 1110).

That is why, in some apartment buildings, management companies/homeowners associations today have a need to return to the previous scheme of payments by owners for utility resources: under a resource supply agreement between the management and resource supply organizations.

Does the developer have the right to enter into direct contracts in new buildings?
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INETCOM

POSITION

about the processing of personal data

1. GENERAL PROVISIONS

1.1. The Regulations on the processing of personal data (hereinafter referred to as the “Regulations”) were issued and applied by Inetcom (hereinafter referred to as the “Operator”) in accordance with clause 2 of Part 1 of Art. 18.1 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data”.

This Regulation defines the policy, procedure and conditions of the Operator regarding the processing of personal data, establishes procedures aimed at preventing and identifying violations of the legislation of the Russian Federation, eliminating the consequences of such violations related to the processing of personal data.

All issues related to the processing of personal data that are not regulated by these Regulations are resolved in accordance with the current legislation of the Russian Federation in the field of personal data.

1.2. The purpose of processing personal data is: - ensuring the protection of the rights and freedoms of a person and citizen when processing his personal data, including the protection of the rights to privacy, personal and family secrets; — promotion of goods, works, services of the Operator on the market by making direct contacts with potential consumers using means of communication (allowed in the manner provided for in clause 3.7 of these Regulations); — ensuring compliance by the Operator with the legislation of the Russian Federation in the field of personal data and in the field of communications; — execution of an agreement, the party or beneficiary of which is the subject of personal data — organizing personnel records of the company, ensuring compliance with laws and other regulations; conducting personnel records management, fulfilling the requirements of tax legislation in connection with the calculation and payment of personal income tax, as well as the unified social tax, pension legislation in the formation and presentation of personalized data about each recipient of income taken into account when calculating insurance premiums for compulsory pension insurance and security , filling out primary statistical documentation in accordance with the Labor Code of the Russian Federation, the Tax Code of the Russian Federation, federal laws, in particular: “On individual (personalized) accounting in the compulsory pension insurance system”, “On personal data” and other regulations; — providing information to the bank for issuing a bank card and transferring wages to it; — providing tax deductions; — ensuring the security of the subject of personal data; — control of the quantity and quality of work performed by the employee; — ensuring the safety of the employer’s property

1.3. This Regulation does not apply to relations arising during: 1) organizing the storage, acquisition, recording and use of documents of the Archive Fund of the Russian Federation and other archival funds containing personal data; 2) processing of personal data classified in accordance with the established procedure as information constituting a state secret; 3) provision by authorized bodies of information on the activities of courts in the Russian Federation in accordance with Federal Law dated December 22, 2008 N 262-FZ “On ensuring access to information on the activities of courts in the Russian Federation.”

1.4. The processing is organized by the Operator on the principles of: - legality of the purposes and methods of processing personal data, integrity and fairness in the activities of the Operator; — the reliability of personal data, their sufficiency for the purposes of processing, the inadmissibility of processing personal data that is excessive in relation to the purposes stated when collecting personal data; — processing only personal data that meets the purposes of their processing; — compliance of the content and volume of processed personal data with the stated purposes of processing. The personal data processed should not be redundant in relation to the stated purposes of their processing; — the inadmissibility of combining databases containing personal data, the processing of which is carried out for purposes that are incompatible with each other; — ensuring the accuracy of personal data, their sufficiency, and, where necessary, relevance in relation to the purposes of processing personal data. The operator takes the necessary measures or ensures that they are taken to delete or clarify incomplete or inaccurate data; — storage of personal data in a form that allows identifying the subject of personal data for no longer than required by the purposes of processing personal data.

1.5. The processing of personal data is carried out in compliance with the principles and rules provided for by the Federal Law of July 27, 2006 N 152-FZ “On Personal Data” and these Regulations.

1.6. Methods of processing personal data: - without the use of automation tools.

1.7. Categories of personal data. The operator processes the following categories of personal data: 1) directly personal data.

1.8. Categories of subjects of personal data: 1) Employees of the Operator (including those dismissed, in cases specified by law) 2) Candidates for vacant positions 3) Subscribers and persons wishing to enter into an agreement for communication services with the Operator 4) Representatives of the Operator's counterparties, representatives of subjects personal data authorized to represent their interests.

1.9. In accordance with the set goals and objectives, the Operator, before starting the processing of personal data, appoints a person responsible for organizing the processing of personal data, hereinafter referred to as “Responsible for organizing the processing of personal data.”

1.9.1. The person responsible for organizing the processing of personal data receives instructions directly from the executive body of the Operator and is accountable to it.

1.9.2. The person responsible for organizing the processing of personal data has the right to draw up and sign the notification provided for in Parts 1 and 3 of Art. 22 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data”.

1.10. This Regulation and amendments to it are approved by the head of the Operator.

1.11. The Operator's employees directly involved in the processing of personal data must be familiarized with the provisions of the legislation of the Russian Federation on personal data, including the requirements for the protection of personal data, documents defining the Operator's policy regarding the processing of personal data, local acts on issues of processing personal data, with this Regulation and amendments to it.

1.12. When processing personal data, the Operator applies legal, organizational and technical measures to ensure the security of personal data in accordance with Art. 19 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data”.

1.13. The Operator ensures the confidentiality of personal data in accordance with the Operator's Regulations on Confidentiality.

1.14. Monitoring of compliance by the Operator’s employees with the requirements of the legislation of the Russian Federation and the provisions of the Operator’s local regulations is organized in accordance with the Regulations on the Operator’s internal control when processing personal data. Control consists of checking compliance with the requirements of regulatory documents on information protection, as well as assessing the validity and effectiveness of the measures taken. It can be carried out by a structural unit responsible for ensuring the security of personal data, or on a contractual basis by third-party organizations licensed to operate in the technical protection of confidential information.

1.15. The assessment of the harm that may be caused to subjects of personal data in the event of a violation by the Operator of the requirements of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data” is determined in accordance with the legislation of the Russian Federation.

1.16. When collecting personal data using information and telecommunication networks, the Operator, before processing personal data, is obliged to publish in the relevant information and telecommunication network a document defining its policy regarding the processing of personal data and information about the implemented requirements for the protection of personal data, as well as provide the opportunity access to the specified document using the means of the corresponding information and telecommunication network.

1.17. The operator is obliged to submit documents and local acts specified in Part 1 of Art. 18.1 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data”, and (or) otherwise confirm the adoption of the measures specified in Part 1 of Art. 18.1 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data”, at the request of the authorized body for the protection of the rights of personal data subjects within the period established by law, and in the absence of such a period - within 15 (fifteen) working days.

1.18. The operator may process personal data in the following cases: 1) the processing of personal data is carried out with the consent of the subject of personal data to the processing of his personal data; 2) the processing of personal data is necessary to achieve the goals provided for by an international treaty of the Russian Federation or law, to implement and fulfill the functions, powers and responsibilities assigned by the legislation of the Russian Federation to the Operator; 3) the processing of personal data is necessary for the execution of an agreement to which the subject of personal data is a party or beneficiary or guarantor, including in the event that the Operator exercises its right to assign rights (claims) under such an agreement, as well as for concluding an agreement on the initiative of the subject personal data or an agreement under which the subject of personal data will be a beneficiary or guarantor; 4) the processing of personal data is necessary to protect the life, health or other vital interests of the subject of personal data, if obtaining the consent of the subject of personal data is impossible; 5) the processing of personal data is necessary to exercise the rights and legitimate interests of the Operator or third parties or to achieve socially significant goals, provided that the rights and freedoms of the subject of personal data are not violated; 6) processing of personal data is carried out, access to an unlimited number of persons is provided by the subject of personal data or at his request; 7) processing of personal data subject to publication or mandatory disclosure in accordance with federal law is carried out.

1.19. The operator, on the basis of a contract, may entrust the processing of personal data to a third party. An essential condition of such an agreement is the existence of the right of the person to process personal data, the obligation of the said person to ensure the confidentiality of personal data and the security of personal data during their processing.

1.20. The storage of personal data must be carried out in a form that allows identifying the subject of personal data, no longer than required by the purposes of their processing, and they are subject to destruction upon achieving the purposes of processing or in the event of the loss of the need to achieve them in the manner prescribed by the Regulations on the storage of personal data Operator.

1.21. Interaction with federal executive authorities on issues of processing and protection of personal data of subjects whose personal data is processed by the Operator is carried out within the framework of the legislation of the Russian Federation.

2. RESPONSIBLE FOR THE ORGANIZATION OF PERSONAL DATA PROCESSING

2.1. In accordance with the requirements of Art. 22.1 of the Federal Law of July 27, 2006 No. 152-FZ “On Personal Data” (hereinafter referred to as the Federal Law “On Personal Data”), by order of the head of the Operator, a person is appointed responsible for organizing the processing of personal data, as in the Operator’s information systems, in which personal data is processed and when processing personal data without the use of automation tools.

2.2. The person responsible for organizing the processing of personal data receives instructions directly from the head of the Operator and reports to him.

2.3. In accordance with Part 4 of Art. 22.1 of the Federal Law “On Personal Data” The person responsible for organizing the processing of personal data is obliged to:

2.3.1. exercise internal control over compliance by the Operator, as an operator of personal data, and its employees with the legislation of the Russian Federation on personal data, including requirements for the protection of personal data;

2.3.2. bring to the attention of the Operator’s employees the provisions of the legislation of the Russian Federation on personal data, local acts of the Operator on the processing of personal data, requirements for the protection of personal data;

2.3.3. organize the reception and processing of requests and requests from Subjects or their representatives and exercise control over the reception and processing of such requests and requests.

2.4. The Person Responsible for organizing the processing of personal data is entrusted with the task of organizing the implementation of legal requirements when processing personal data by the Operator.

2.5. During the absence of the Person Responsible for organizing the processing of personal data, his duties are performed by an employee replacing him according to the staffing schedule.

2.6. The heads of these divisions are responsible for organizing the implementation of the requirements of the Operator’s local regulations on the processing of personal data and their protection in the structural divisions of the Operator. During the absence of these managers, the persons who regularly replace them are responsible.

2.7. Persons authorized to process personal data in the prescribed manner are responsible for fulfilling the requirements of the Operator’s local regulations on the processing of personal data and their protection at their workplaces within the framework determined by the relevant job descriptions.

3. PROCEDURE FOR ENSURING THE RIGHTS OF THE SUBJECT OF PERSONAL DATA BY THE OPERATOR

3.1. Subjects of personal data or their representatives have the rights provided for by the Federal Law of July 27, 2006 N 152-FZ “On Personal Data” and other regulations governing the processing of personal data.

3.2. The operator ensures the rights of personal data subjects in the manner established by Chapters 3 and 4 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data”.

3.3. The authority of the representative to represent the interests of each subject of personal data is confirmed by a power of attorney executed in accordance with Art. Art. 185 and 185.1 of the Civil Code of the Russian Federation, part 2 of Art. 53 of the Civil Procedure Code of the Russian Federation or certified by a notary in accordance with Art. 59 Fundamentals of the legislation of the Russian Federation on notaries. A copy of the representative’s power of attorney, taken from the original by the Person Responsible for organizing the processing of personal data, is stored by the Operator for at least three years, and if the storage period for personal data is more than three years, for no less than the storage period for personal data.

3.4. The information specified in Part 7 of Art. 22 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data” are provided to the subject of personal data by the person responsible for organizing the processing of personal data in an accessible form without personal data relating to other subjects of personal data, except in cases where there are legal grounds for disclosure of such personal data in electronic form. At the request of the subject of personal data, they can be duplicated on paper. The accessible form is certified by the person responsible for organizing the processing of personal data or by another person authorized by order of the head of the Operator.

3.5. The information specified in Part 7 of Art. 22 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data” are provided to the subject of personal data or his representative upon personal contact or upon receipt of a request from the subject of personal data or his representative. The request must contain the number of the main document identifying the subject of personal data or his representative, information about the date of issue of the specified document and the issuing authority, information confirming the participation of the subject of personal data in relations with the Operator (contract number, date of conclusion of the contract, conventional verbal designation and (or) other information), or information otherwise confirming the fact of processing of personal data by the Operator, signature of the subject of personal data or his representative. If technically possible, the request can be sent in the form of an electronic document and signed with an electronic signature in accordance with the legislation of the Russian Federation.

3.6. The right of the subject of personal data to access his personal data may be limited in accordance with federal laws.

3.7. Processing of personal data for the purpose of promoting goods, works, and services on the market by making direct contacts with potential consumers using means of communication, as well as for the purposes of political propaganda, is permitted only with the prior consent of the subject of personal data. Consent may be oral or written.

3.7.1. Individual oral communication with potential subscribers is carried out via a specially dedicated telephone line of the Operator. At the same time, the workplace of the Operator’s employee, who is entrusted with communication, is provided with technical means that allow automated registration of telephone calls, as well as (with the consent of the subject of personal data) audio recording of conversations. In this situation, an audio recording of the verbal consent obtained is appropriate.

3.7.2. If documentation of information in the form of an audio recording on a digital voice recorder or audio cassette was carried out by an individual on his own initiative secretly, and sometimes with the aim of artificially creating evidence, then this evidence is recognized as unacceptable and has no legal force on the basis of Part 2 of Art. 50 of the Constitution of the Russian Federation.

3.7.3. A simple written form is sufficient for written consent. The specified processing of personal data is considered to be carried out without the prior consent of the subject of personal data, unless the Operator proves that such consent has been obtained.

3.8. The operator is obliged to immediately stop, at the request of the personal data subject, the processing of his personal data specified in Part 1 of Art. 15 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data”.

3.9. The operator is obliged to provide, free of charge, the subject of personal data or his representative with the opportunity to familiarize himself with personal data relating to this subject of personal data at his location during working hours.

3.10. The operator, within 30 days from the date of correction or destruction of personal data at the request of the subject of personal data or his representative, is obliged to notify him of the changes made and measures taken and to take reasonable measures to notify third parties to whom the personal data of this subject were transferred.

4. PROCESSING PROCEDURE FOR PERSONAL DATA

4.1. The purpose of processing personal data is determined by the person responsible for organizing the processing of personal data. The purpose of processing personal data is approved by order of the Operator.

4.2. Based on the specified purpose, the person responsible for organizing the processing of personal data determines the tasks, terms, methods and conditions for processing personal data, and the list of involved and responsible persons. Such tasks, terms, methods, conditions, persons are approved by order of the Operator.

4.3. The person responsible for organizing the processing of personal data is obliged to: organize the adoption of legal, organizational and technical measures to ensure the protection of personal data processed by the Operator from unauthorized or accidental access to it, destruction, modification, blocking, copying, provision, distribution of personal data, as well as other unlawful actions in relation to personal data; exercise internal control over compliance by his subordinates with the requirements of the legislation of the Russian Federation in the field of personal data, including requirements for the protection of personal data; bring to the attention of the Operator’s employees the provisions of the legislation of the Russian Federation in the field of personal data, local acts on the processing of personal data, requirements for the protection of personal data; organize the reception and processing of requests and requests from personal data subjects or their representatives, as well as monitor the receipt and processing of such requests and requests; in case of violation of the requirements for the protection of personal data, take the necessary measures to restore the violated rights of personal data subjects.

4.4. The person responsible for organizing the processing of personal data has the right to: have access to information regarding the processing of personal data entrusted to him and including: the purposes of processing personal data; categories of personal data processed; categories of subjects whose personal data is processed; legal grounds for processing personal data; a list of actions with personal data, a general description of the methods used by the Operator for processing personal data; description of the measures provided for in Art. Art. 18.1 and 19 of the Federal Law of July 27, 2006 N 152-FZ “On Personal Data”, including information on the availability of encryption (cryptographic) means and the names of these means; date of commencement of processing of personal data; term or conditions for termination of processing of personal data; information about the presence or absence of cross-border transfer of personal data during their processing; information on ensuring the security of personal data in accordance with the requirements for the protection of personal data established by the Government of the Russian Federation; involve other employees of the Operator in the implementation of measures aimed at ensuring the security of personal data, assigning them the corresponding duties and assigning responsibility.

4.5. In accordance with the goals, objectives, conditions, authorized employees of the Operator collect personal data.

4.6. Recording and systematization of personal data is carried out only by authorized employees in cooperation with the Person Responsible for organizing the processing of personal data.

4.7. In accordance with the set goals and objectives, the accumulation, storage, clarification (updating, changing) of personal data is carried out only by authorized employees in cooperation with the Person Responsible for organizing the processing of personal data.

4.8. In accordance with the set goals and objectives, the extraction, use, transfer (distribution, provision, access) of personal data is carried out only by authorized employees of the Operator.

4.9. Depersonalization, blocking, deletion, destruction of personal data is carried out only by authorized employees of the Operator.

5. RESPONSIBILITIES OF THE MANAGER AND EMPLOYEES OF THE OPERATOR

5.1. The Head of the Operator: - assists the Responsible for organizing the processing of personal data in the performance of his duties; — organizes the elimination of identified violations of the legislation of the Russian Federation, regulatory legal acts of the authorized federal executive body, internal documents of the Operator, as well as the reasons and conditions that contributed to the commission of the violation.

5.2. The Operator’s employees: - assist the Person Responsible for organizing the processing of personal data in the performance of his duties; - immediately bring to the attention of their immediate supervisor and the Person Responsible for organizing the processing of personal data (within his competence) information about alleged violations of the legislation of the Russian Federation, including regulatory legal acts of the authorized federal executive body, and internal documents of the Operator by other employees of the Operator or contractors Operator.

6. CONTROL, LIABILITY FOR VIOLATION OR NON-FULFILLMENT OF PROVISIONS

6.1. Control over the implementation of the Regulations is assigned to the Responsible for organizing the processing of personal data.

6.2. Persons who violate or fail to comply with the requirements of the Regulations are subject to disciplinary or administrative (Article 5.39, 13.11 - 13.14, Article 19.7 of the Code of the Russian Federation on Administrative Offences) liability.

6.3. The heads of the Operator's structural divisions are personally responsible for the performance of duties by their subordinates.