In the modern world, it is simply impossible for a person to imagine his life without a mobile phone. It stores all the necessary information - contacts of family and friends, important personal data in the form of documents and bank accounts, passwords, favorite media files, linking social networks, etc.
However, situations often arise when the subscriber needs to terminate or renew the contract. For what reasons does this happen and how to solve the issue:
- Moving to another part of the country. To do this, it is not necessary to terminate the contract. The user is given the opportunity to change the package offer based on the tariff capabilities in the new region. You can check information regarding new services with your operator and sign up for a more profitable plan.
- Prolonged non-use of the SIM card. In this case, the Megafon client is recommended to install a special block for six months. After activating the service, the user will be charged 30 rubles monthly, but the number will be saved until the blocking ends.
- Lost starter pack. In such circumstances there is no need to terminate the contract. It is enough to contact the nearest Megafon office and provide the passport on which the purchased package was issued. After this, the organization’s employees can restore the card, but in order to avoid theft of funds from linked bank cards, it must be temporarily blocked.
- Regular re-registration to a more favorable tariff plan. In this case, the company’s client must come to the office and fill out a special application. During the renewal of the tariff, funds from the account will be transferred to the new one.
- Termination of the contract due to non-compliance of the tariff plan with the client’s requirements. Most often this happens due to slow Internet speed, poor connection quality, high call costs, etc. To cancel, the subscriber must contact the office and provide the passport for which the package was issued. Next, the user must fill out a special application, after which a company employee will check the account for the absence of debts. When services are disconnected, the difference is paid in cash.
There are several other methods for terminating a contract, which will be discussed below.
Through "Personal Account"
The idea of many Megafon clients that they can terminate the contract using their personal account on the official website is actually erroneous. Using this method, you can only temporarily block the card, for example, for 6 months, but in this case the funds will still be withdrawn so that the number remains with the owner. What actions must be taken to block:
- Log in to your personal account by entering your username and password.
- Find the section with services and tariffs on the main page of your account.
- The next step is to click on the number blocking block.
- Next, the user will need to confirm the action using the appropriate button.
After this procedure, the SIM card will be temporarily frozen, so it will be impossible to make calls, write SMS alerts or surf the Internet. It is also worth noting that in case of loss, no attacker will be able to cash out the money on the card.
At the Megafon office
At the moment, contacting the nearest Megafon service center is the only way to terminate the contract. What will the client need to do? First of all, you need to provide your passport information and fill out the appropriate application.
To find out the address of the nearest mobile office, just use the company’s official website at www.megafon.ru. It is also worth remembering that only the card owner can terminate the agreement. That is, if a subscriber comes to the office who has not signed up for this package offer, then disabling services will be impossible.
The place where the card was purchased plays a particularly important role during termination. If the owner of a communication element purchased it at an unofficial point of sale, without issuing a card for his own passport, then deactivation of the agreement will be clearly denied. The only right decision in this case would be to buy a new card.
It is also necessary to pay attention to the following nuances. When the information in the document has changed for some reason, for example, a change of surname, etc., you will need to present a supporting document. In addition, it is worth considering that termination of the contract is possible only in the region in which the corresponding document was drawn up.
What to do with the remaining funds that remained on the card during termination of the agreement:
- Cash out the remaining amount at the Megafon service center.
- Transfer funds to another card (in case of re-issuance).
- Transfer the amount to a bank card.
- Leave the money for safekeeping within the mobile company.
Who has the right to terminate the contract with Megafon and when?
Any subscriber has the right to refuse Megafon communication services if the number is not needed or the SIM card is lost. To do this, you need to fill out an application form at the nearest branch of the cellular company. After approval, the subscriber receives the difference in money between the amount paid for services and the cost of services already provided. Calculations are carried out on the day of submission of applications. To terminate the Megafon contract, you need a passport.
If the SIM card was issued by another person, the contract is terminated by a notarized power of attorney. An application to terminate a contract with a cellular operator is accepted from the person who drew up the document for service.
Termination of contract when visiting the customer service department
The best way to terminate the use of services is to officially terminate the contract by visiting the company’s office. In this case, you can take a duplicate of the application for termination of the contract and be sure that no additional expenses or write-offs will occur, and also indicate a request for the return of the amount from the subscriber’s account.
Required documents:
- Passport of the SIM card owner;
- Application (employees will provide a sample on site; it must be filled out by the client with whom an agreement has been concluded for the provision of Tele2 communication services).
After submitting documents to the subscriber department, the SIM card must be immediately blocked on a permanent basis, and the contract must be terminated.
Thus, it is quite simple to refuse to use a mobile operator number. The main thing is that the SIM card is not connected to paid services and is located on the home network. If any paid transactions took place under the contract, then its termination is possible only after the requirement to repay the debt has been fulfilled. A distinctive feature of the company is that they do not put their subscribers’ accounts into debt, and as soon as the balance reaches zero, they simply block it.
What happens if you don't terminate?
If the SIM card is not found, the contract remains in effect, what should I do? If the tariff does not have a monthly subscription fee and does not have connected paid services, after 3 months. The subscriber begins to be charged a subscription fee . The amount of write-offs depends on the connected tariff. When the deactivation amount is reached, the number is deactivated, the contract with the mobile operator is terminated automatically, and it goes on sale for a new connection. Restore it - a new connection.
For registration, you will additionally have to pay for choosing a number plus payment for the tariff plan; it can easily go to a new user if they purchase it earlier.
New tariff plans disable the number when a certain limit is reached. If the old one was in effect, the deductions may be sensitive to the wallet. Be careful when dealing with tariffs; check the offers of telecom operators in advance.
How much does it cost to block a SIM card?
You will only have to pay for this operation in one case - if you activate the temporary blocking service. In all other situations, the option is provided free of charge. This applies to blocking due to the loss of a SIM card and complete blocking forever.
In case of temporary voluntary blocking, its cost for the first week is 0 rubles. Next, daily debits of 1 ruble from the account occur. On average, you will have to pay 30 rubles per month. But if you do not use communications, it is more profitable than paying a subscription fee.
Methods for terminating the contract
A cell phone is a carrier of important information; it stores the phone numbers of loved ones, friends, relatives, social networks and bank cards are linked to it, and payments are made from it. A smartphone is a wallet. It contains logins and access passwords. A cell phone is the whole world, the life of the owner, so changing the number causes a headache. There are alternative methods for storing phones.
Methods:
- Direct termination, tariff plans of the cellular company are not satisfactory, poor call quality, slow Internet, high charges for calls, Internet connections. You need to come with your passport to the Megafon office in the region of residence, fill out the appropriate application to block the Megafon number , if there are no debts, the contract is canceled. The balance of funds is issued in cash.
- Change of residence, moving to another region. You just need to change the tariff plan, find one more suitable for your new place of residence, valid throughout the country, with reasonable charges for calls and the Internet.
- If you lose your SIM card. You need to contact the operators about restoration by showing them your passport. To prevent money from being stolen from your bank card, you need to block your SIM card, just like your bank account.
- Renew the tariff plan, transfer money to the account of another number. You need to come to the operator and write an application for re-registration.
- The SIM card has not been used for a long time. You need to set a temporary block for up to 6 months. This service requires a subscription fee of 30 rubles. monthly, but the option provides for the subscriber to retain the number.
Termination procedure
Termination procedure:
- How to terminate a contract with MegaFon correctly and without problems
- Go to the nearest Megafon office with your passport. You can find out where the operator’s office is located in your region of residence on the website: https://www.megafon.ru/ or dial on your phone: “*123#” and call.
- Fill out an application for termination of the contract for the provision of services. To save time, the form can be downloaded from the link: https://moscow.megafon.ru/help/info/blanks_docs/blanki_zayavleniy/, printed and filled out.
- When filling out, you must indicate the method of refund (cash, bank card, transfer to another subscriber, to another number) for prepaid services.
- The company operator will tell you how to arrange everything correctly, according to the law, so as not to accumulate debts in the future or receive SMS messages about non-payment.
Only the owner of the SIM card can terminate the contract or submit an application by presenting a passport. If all documents are issued to another individual, the procedure will be denied.
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You must have a notarized power of attorney from the owner or bring it with you to the operator. If you can’t do this, throw away the SIM card; nothing bad will happen, since it is not issued to you.
USSD of MegaFon team
For more convenient and faster interaction between the user and the services of the telecom operator, in short text message mode, USSD commands are used.
Such commands look like combinations of numbers and symbols and are entered in simple dialing mode; upon completion they require pressing the “Call” key. After which a short message about the execution of the command appears on the phone screen. Using these commands you can perform the following actions:
- find out the balance of your personal account with your mobile operator (phone balance);
- connect and disconnect additional services;
- activate or disable various mailings provided by the mobile operator;
- find out the EMEI of the telephone;
- find out the location of the nearest offices or.
Remember, you should only type those commands whose combination you received from reliable sources (company advertising brochures, official website, printout received at the service salon). Random clicking or attempts to generate “something new” may lead to the activation of unwanted additional paid services.
Also, MegaFon commands for paid services can be veiled as shareware services.
Features of the procedure
When submitting an application, you must take into account the following circumstances:
- is accepted where it was issued and the number was purchased. Information is checked at: https://moscow.megafon.ru/mnp/;
- When changing data over time (change of surname), you need to take a document from the operator proving this fact (marriage certificate) so that no controversial issues arise.
If there is money left in the account at the time of closing the contractual relationship, you can:
- leave, forget;
- fill out an application to transfer funds to another number;
- fill out an application for cash withdrawal;
- submit an application to transfer them to a personal bank account (bank card).
All application forms can be downloaded and printed from the website: https://moscow.megafon.ru/help/info/blanks_docs/blanki_zayavleniy/.
If it is not possible to print them, the nearest Megafon branch should have them all.
As can be seen from the above, the procedure for terminating a contract with Megafon, which frightens many people, is not so scary, difficult, and quite feasible.
- MegaFon tariffs - overview of all tariff plans with unlimited Internet, no monthly fee
Find out whether Megafon is deceiving its customers from the video:
It often happens that a Megafon subscriber no longer needs a SIM card. If you throw it away, it will still belong to you. If the SIM card gets into the hands of unscrupulous people, they can find out the details of calls, read messages, call the bank, introducing themselves as the owner. Fraudsters can do a lot of nasty things. It is better to terminate the contract with the operator. This is not difficult to do, but there are certain conditions. Now we will tell you how to terminate the contract with Megafon and what needs to be done.
Ways to terminate a contract with Megafon
If you decide to terminate your relationship with the Megafon mobile operator, you need to know all the nuances of this procedure. Now let's find out how to do this.
Through "Personal Account"
There is a widespread opinion among clients that it is possible to terminate the contract using the “Personal Account”. This procedure will not work. Using “LK” you can only temporarily block the card. You need to do the following:
- Log in to your “Personal Account” by entering your username and password.
- Visit the section called “Services and Tariffs”.
- Next, you need to click on the “Number blocking” tab.
After a simple procedure, the SIM card will no longer be usable. If it is lost, no fraudster will be able to carry out operations with it.
At the Megafon office
Today this method is the only one. You need to come to the office, taking your civil passport with you and writing a corresponding application. You can find out the location of the nearest customer service center on the company’s website www.megafon.ru. Termination can only be carried out by the owner of the number.
If you are an ordinary user who has not registered it for yourself, this will not work. Then, to break the contract, you must find the owner and visit the salon with him. If you purchase a SIM card using a dubious method, without presenting your passport or drawing up an agreement, the company’s specialists will refuse to carry out the procedure. In such a situation, the only thing left to do is throw away the SIM card. It is also important to consider the following points:
- It is possible to terminate previously signed documents only in the region where the number is registered.
- If the information in the contract has been changed, for example, the surname has changed due to marriage, you must present a marriage registration certificate.
Temporarily block a number
In some cases, subscribers do not need to completely stop service. For example, when a long trip is planned or the card is not needed for a long time for other reasons, the client can contact the operator and temporarily suspend the provision of Tele2 communication services. How to do it:
- call the hotline and tell the specialist your full name. and passport data, phone number, code word or PUK code;
- through your personal account on the Tele2 website, no additional data is required;
- write a corresponding application in the subscriber department, you will need a passport, and such a statement must be left either personally by the account owner or by another person with a notarized power of attorney.
If you do not plan to completely terminate the relationship with the operator, then temporarily blocking the Tele2 SIM card has a number of advantages over completely refusing services. The user does not have to pay for reconnection when the phone is needed again. The owner retains his number.
Attention! It is mandatory to temporarily block a SIM card if it is stolen or lost. Otherwise, all debiting operations will continue, and the user will be forced to repay them in the future.
These conditions are specified in the contract between the client and Tele2.
What happens if you don’t terminate the contract?
Not all SIM cards fall into the hands of scammers. Often subscribers leave them in some place at home and forget about it for a long time. What could happen in this situation? According to the terms of the agreement, a subscription fee is charged after 3 months to a number from which calls and other paid actions are not made.
The amount varies depending on the connected tariff. When the shutdown threshold is reached, the contract is immediately terminated automatically. The phone number will be on sale. But it can be restored. Only this procedure can be carried out in the form of a new connection. Afterwards you need to select a tariff plan and make an advance payment. It is worth considering that you may not receive the number if another user buys it first.
If your tariff is modern, then your room balance will not go into minus. Today this possibility is not allowed. If the tariff plan is old, you need to be very careful with it.
Megaphone complaint
This week, a legal claim from the Caucasus branch of Megafon OJSC arrived at my home address; the claim states that on 08/06/2008 an agreement was concluded with Megafon OJSC, and today I have a debt in the amount of 287 rubles 22 kopecks. but the most interesting thing is that in 2008, no one from the family went to the Caucasus and entered into an agreement with Megafon OJSC. Please tell me what my actions are regarding this fact. Should I write a complaint about a megaphone?
Hello! Similar questions have already been addressed, try looking here:
Today we have already answered 729 questions. The average wait for a response is 14 minutes.
It is not entirely clear from your message what was sent to you.
A claim is a way to resolve a dispute out of court. A claim (statement of claim) is filed in court. Depending on what exactly you received, you must either write a response to the claim and send it to Megafon OJSC, or write a response to the statement of claim and send it to the court.
Both the claim and the lawsuit must contain a justification for the existing debt and its calculation, as well as an indication from when it arose.
If more than three years have passed since the debt arose, the statute of limitations has expired and this fact is grounds for refusing the claim.
You must indicate in your review that you have not entered into an agreement with OJSC Megafon.
Alternative to termination
Today, the telephone number of any subscriber is an integral part of life. It is left for feedback in banks, social networks and other resources. If the numbers are changed, it will cause huge inconvenience. Before terminating the contract, you should think carefully about whether you need to do this or not. It may be worth using alternative options:
- If you do not like the quality of the communication services provided, then you have the opportunity to switch to another operator using MNP. When the SIM card is issued to you and there is no debt, you need to submit an application to the operator at the communication shop. If the number is direct, you will not be able to port it. This is only possible with the federal format.
- You have moved to live in another region. In order not to change the numbers, you just need to change the tariff. For example, on “Turn on!” This line operates throughout the Russian Federation.
- Lost your SIM card. You need to come to the Megafon office, taking your passport with you and restore your SIM card.
Is it possible to block your SIM card in Megafon yourself?
The operator is ready to offer subscribers several algorithms for temporarily or permanently blocking a number. In some situations, this operation is performed by the operator; in others, this option is available to the subscribers themselves. It all depends on the specific situation:
- Loss of a mobile phone or its theft.
- It was decided to temporarily postpone the Megafon SIM card.
- You have decided to end your relationship with the operator.
Note! You can activate a temporary block for a certain period only if you have a positive balance on your phone number.
The blocking service can be provided either for a fee or completely free of charge. It all depends on which option interests you.
Termination of an agreement
This can only be done by coming to the operator’s office in person with a passport. The addresses of the nearest salons can be found on the website www.megafon.ru or send a request *123# call. Don't waste time and fill out the application in advance. You can print it from here https://eao.megafon.ru/ai/document/5723/file/18o_ContractCancellation.pdf. Please note that termination can only be done by the owner, not the user. If the documents are not issued in your name or the number was purchased in a dubious way without a passport and execution of an agreement, then the procedure will be denied . In the first case, you will have to look for the owner and take him to a communication salon, or draw up a power of attorney from a notary. In the second case, there is nothing you can do; you can safely throw away the SIM card. You are not in danger.
Here are some other points to consider:
- Cancellation occurs only in the region in which the number was purchased. You can check your registration on the website https://moscow.megafon.ru/mnp/;
- If the data under the contract has been changed, for example, the last name has changed due to marriage, then this issue will first have to be resolved. There shouldn't be any problems, but just in case, take your marriage certificate.
It happens that there is money left in the account. What to do with them? There are several options:
- Leave it on your personal account.
- Transfer to another number.
- Get cash at a mobile phone store.
- Transfer to a bank card.
Perhaps this is all you need to know about termination. The procedure is simple and will not take you much time.
Alternative method: do not use a SIM card, the contract is terminated automatically
Another way to refuse services is to stop using a SIM card from a specific operator. All you have to do is stop using communication services and stop replenishing your account. If the balance is negative, the operator blocks Internet access and communication services for the subscriber and, if after a certain period you do not top up the balance, the contract between you and the operator will be terminated automatically.
If you decide to “go” this route, then remember one thing: do not leave money on the SIM card if you do not want to use it. The fact is that all operators, before terminating the contract for inactivity, write off funds from the balance of the SIM card in advance if you do not use it.
Plus, there are cases when some unnecessary and “promised payments” are connected and the operator takes your account balance into a big minus, even if you do not use the services. Problems may arise and you may be forced to pay debts.
For example, MTS has the following lines in its subscriber service agreement:
In case of non-use of paid communication services through the Subscriber number within 150 days and subject to a positive balance of the personal account, tariffication of communication services on this Subscriber number will be carried out in accordance with the terms of the tariff plan “Basic 092013” (conditions of provision: www.mts.ru) .
“In Russian” this means that on the “Basic 092013” tariff plan the subscription fee is 3.00 ₽ per day, and it makes no difference whether you use the operator’s services or not. Money will be withdrawn from the account until it runs out.
Terms of automatic termination of the contract in case of inactivity with telecom operators in Russia
| Operator | Automatic termination period |
| MTS | 184 days |
| Megaphone | 91 days |
| Beeline | 181 days |
| Tele 2 | 181 days |
| Yota | 91 days |
| Rostelecom | 181 days |
| Danycom | 181 days |
| Tinkoff Mobile | 181 days |
| SberMobile | 181 days |
However, I remain of my opinion, and I believe that if you want to be sure that the contract is terminated, and not rely on chance, the most rational decision would be to take the time to personally appear at the office of the cellular operator and fill out an application for termination agreement.
Each operator systematically updates the terms of service for its subscribers, and it is possible that in case of a usual refusal to continue using the services for a certain period, an additional subscription fee may begin to be charged, and this is probably not the most suitable option for every client.
What happens if you don’t terminate the contract?
At the beginning of the article, we scared you with stories about scammers, but not every Sim can be found. Many gather dust in the far corners of their apartments. What will happen in this case? According to the conditions, if no paid actions are performed from the number, then after 90 days a subscription fee is included . Its size depends on the tariff plan. As soon as the amount in the account reaches the deactivation threshold, the contract is terminated automatically. The number will go on sale again. In this case, you can restore it, but it will happen as a new connection. You'll have to pay to choose and make an upfront payment for the plan. You may not get the number if someone manages to buy it ahead of you.
Modern tariff plans do not allow a negative balance, so debt should not accumulate on the account, but there are exceptions: old tariff plans, and the like. Be careful with this.
