What is number 312: who owns it?

Not long ago a new provider appeared on the mobile operator market - Tele2. This operator has already found many fans among compatriots and citizens living in the CIS countries. By and large, Tele2 captivates its subscribers with relatively inexpensive communications and Internet access, as well as the ability to save unused traffic and transfer it to the next month, which is quite convenient, especially if the subscriber is on vacation and practically does not use mobile communications. However, this is not the only advantage of the mobile operator; along with these qualities, many more positive things are available to subscribers.

Advice! What is the number 679 on Tele2?

The Tele2 operator is currently ready to offer its subscribers high-quality and relatively inexpensive communications, in addition, all the shortcomings that exist at this stage, according to the assurances of the company management, will be eliminated as soon as possible. After this, the operator will be considered almost the best provider of mobile communication services for citizens of Russia and the CIS countries.

How to get rid of intrusive SMS

SMS messages from 312 cannot be disabled, but you can monitor the availability of paid subscriptions. After all, if nothing is connected, then notifications from this number will not come.

You can disable unnecessary subscriptions in the following ways:

In your personal account on the Tele-2 website, open the “Tariff and Services” tab and go to the “Manage Subscriptions” window, where you can select and delete unnecessary content.
In the “My Tele2” mobile application, go to the “Connected services” window, where you can remove unnecessary subscriptions.
Send USSD with code *152*0#. Please note that this command will disable all paid class=”aligncenter” width=”600″ height=”298″[/img]
Contact the customer service and support center in person. You must have an identification document with you.

Unfortunately, messages coming from scammers cannot be disabled. The mobile operator recommends simply ignoring them, since any response may lead to a subscription to paid content.

What is number 312 on Tele2

Advice! What is the number 679 on Tele2?

Why do I receive SMS?

Every subscriber must have sooner or later encountered incoming short text messages from the short number 312. Here the client has a logical question, 312 Tele2, what is this number? Often after this, funds disappear from the account. A natural question arises: what is this and why does it happen?

Important! The mobile operator Tele2 does not automatically activate paid SMS mailings, and also does not debit funds from the accounts of its customers; if this happens, it means that the subscriber has a certain paid service activated.

Let's consider in practice what SMS alerts that come from the short text number 312 to Tele2 subscribers can mean:

The subscriber makes a purchase, makes a paid subscription to SMS newsletters, or orders something else.
A specific order for a service is paid for, or funds are debited automatically for its early provision.
An SMS notification coming from number 312 informs you that a certain operation has been completed.

Fraudulent schemes

Number 312 is often used by scammers to steal subscriber funds. Usually, messages are delivered from it confirming the payment of some service payment, and if the subscriber responds to it, then money is debited from the user’s balance or a subscription is issued.

A more dangerous case of fraud is infection of the phone with a special virus. In this case, the malicious utility intercepts control of SMS messages and, using the number 312, independently withdraws funds from the subscriber’s account.

You can subscribe to a paid service by simply visiting dubious sites through your mobile phone browser, since scammers place links on them, clicks on which automatically connect the user to paid content.

You can try to return funds debited from your account without your knowledge by sending a request for compensation to your mobile operator in one of the following ways:

Independently through the “Ambulance” section on the official Tele-2 website.
Call the contact center - number 0550 or 70550.
Personal contact to the Tele-2 sales and service office.

According to the contract for the provision of communication services, the cellular operator is given 60 days to review the application and return the funds.

What is the short number 312 in Tele2 from which messages come?

If you are reading this article, then you have already encountered notifications from 312: SMS messages are sent to your phone notifying you that funds have been debited for paid services that were not actually ordered. What is the short number 312 in Tele2 and how to solve the problem of missing finances?

Why does SMS come from phone “312” to Tele2 - what is it?

You purchase something, order a service or subscribe through the Payments and Transfers service.
You pay for the order or the funds are debited automatically.
A message confirms that the operation has been completed.

We have an article that lists all the tele2 operator network codes. It might come in handy.

Surfing the Internet, clicking on an unfamiliar link, pressing a button during a call from a spam bot - without knowing it, you signed up for a paid subscription. The trouble is not the cost of SMS to number 312 tele2, but the fact that everything described can happen without your conscious participation.

If you want to know what Tele2 tariff plan you have, read our other article.

How to disable the service and messages from 312 on Tele2: command

The Payments and Transfers service cannot be disabled, but you can be careful about your actions and monitor your subscriptions through your personal account. Most often, stories with accidentally connected services happen due to the negligence of the subscriber himself.

Information about subscriptions can be obtained by dialing *189*. View costs by ordering details. You can try to return funds written off without your knowledge (in part or in full) by submitting a request for compensation in the “First Aid” section. Disconnection - via the website or call 0550.

Also read about what the tele2 70550 phone number is.

Questions from subscribers

Interaction with service number 312 raises many questions among Tele-2 subscribers; answers to the most common ones are given below.

What to do if you receive an SMS from number 312 - not enough funds

A message from 312 with the text that there are not enough funds to pay for any service means that you have paid content connected, but there is not the required amount on your balance. If you haven’t connected anything, then you should view information about the services provided in your personal account on the Tele-2 website or in any other way listed earlier and delete unnecessary ones.

If no paid services are detected, then the message can be regarded as spam and an attempt to deceive by scammers. In such cases, Tele-2 technical support specialists recommend ignoring such SMS.

Who owns it

312 – operator’s office phone number.

When making purchases or subscribing to services, the subscriber receives a notification from it. However, scammers take advantage of the opportunity for personal enrichment by sending links to sites with a bot installed on them. The bot automatically fills out applications, and then a short message is sent to the owner’s phone about the connected software and the upcoming payment.

Personal Area

To disable paid Tele2 services it is much easier and more convenient to use your personal account:

Go to the official website of the Tele2 operator.
Log in to your personal account.
Go to the “Tariffs and Services” tab.
Select the Manage Services option.
Under the list of additional services activated on your number, click the “Configure services” button.
Disable services you don't need by clicking the appropriate button.

conclusions

By being careful when making payments online and keeping a close eye on your balance, you can protect yourself from many financial troubles. We also do not recommend installing unverified software from unknown sources on your smartphone - use official online application stores. And most importantly, you now know how to turn off number 313 on Tele2 and not receive notifications from it.

Select the desired product and click the
Buy
:

In the drop-down menu of the
Buy
, select mobile payment:

The list of payment methods may vary depending on your region of residence.

If you are not purchasing a product for yourself, click on the Gift

, specify the recipient's in-game name (if you have contacts in the "Friends" list, a drop-down list with friends' in-game names will be available) and enter a message for him. Then select mobile payment as your payment method.

In the window that opens, enter your phone number (10 characters) and click the
Pay
:

The entered number will be automatically saved for subsequent transactions with this payment method. If necessary, you can delete the saved number and enter a new one.

You can also enter a phone number and click the Get template

In this case, you will receive an SMS template, which you can then send to the short number 3141 and thus purchase game gold.

The SMS template service is only available for paying for in-game gold.

In this example, WRG means Wargaming, - the player’s email address, 20.50 - the amount in rubles to be debited from the subscriber’s account.

If, after entering your phone number, you clicked the
Pay
, you will receive an SMS message asking you to confirm the payment amount. Reply to this message following the instructions provided.

The payment amount in the SMS message is calculated taking into account the commission. The mobile operator commission is 18%.

Wait for an SMS with payment confirmation from number 312.

When paying from a Tele2 personal account, the following conditions must be met:

Subscribers with a prepaid form of payment can pay for services from their mobile phone account.
The minimum balance on your personal account is 10 rubles.
The maximum amount of one payment is 5000 rubles.
The maximum amount of payments per day is 15,000 rubles.
The maximum number of payments per month is 50.
The maximum amount of payments per month is 40,000 rubles.
Funds accrued for promotions, discounts on communication services provided by the operator, discounts on the initial volume of services provided upon concluding an agreement (purchase of a set), etc. cannot be used when paying for goods and services.

Most Tele2 subscribers encounter SMS messages from the short number 312, which notify them that funds have been debited from their phone balance. This article provides detailed information about this short code and how to interact with it.

USSD commands

There is no one universal USSD command to disable all additional paid options. Each of the connected paid services is deactivated by a separate combination. If you know a combination of characters to disable a specific service, then simply enter it and press the call button.

You can use the command *144*6#. In response to this request, you will receive SMS messages with a list of active services and character combinations to disable them.

USSD commands that subscribers most often use to disable paid Tele2 options:

*115*0# — turns off the “Beep”.
*155*20# - disables the “SMS freedom” function.
*220*0# - will make the “Black List” inactive.
*149*0# — disables the “Unlimited Opera Mini” service.
*117*0# disables AntiAON.

Error codes

Certain errors may occur when sending SMS messages. Let's look at some errors due to which SMS cannot be sent from Tele2:

28 – subscriber is not identified;
21 – message transmission rejected;
30 – unknown subscriber;
38 – problems with the network;
41 – temporary failure;
42 – network overload;
208 – memory full;
213 – error loading data from SIM card;
516 – invalid length.

These are the main codes that arise. If other errors occur, you can contact the contact center.

Benefits of using

Sms is the Cyrillic abbreviation for Short Message Service. It is a service that is part of the global cellular communications system, and through which small text messages are exchanged.

Tele2, depending on the tariff, offers different conditions for using the service. For the “Black” line, the message package is included in the subscription fee. For other tariffs, payment is made for sending one message at a time.

The advantages of the SMS sending service are:

saving time;
universality of use, as it is suitable for both owners of smartphones based on Android, etc., and regular phones;
possibility of storing information;
the ability to send information to the recipient, even if he is outside the network coverage area;
you can send two or more SMS of the same content to several subscribers.

By the way, if you often communicate via SMS, we recommend that you find out how to activate an SMS package on Tele2?

Problem with SMS center and its solution

When the client is sure that all the above reasons do not apply, but the SMS still does not go through, it is necessary to configure the message center on the device. Necessary:

Go to the main settings of your mobile device and select SMS notification settings. Check whether the Tele2 operator service number is correct. For clarification, you need to call the short number
In the “Message type” item, the reception of regular text SMS must be set.
The information sending channel is GSM.
Reboot the device and try sending SMS again.

What to do if none of the above reasons apply? All you have to do is go to the Tele2 office and hope for the competence of the employees. Take with you your passport and a phone from which you cannot send SMS.

Reasons and solutions

For certain reasons, it is sometimes not possible to send text notifications. This may occur due to technical or other glitches. Let's consider the main ones:

Negative balance on the phone. This is the most common error due to which SMS messages from Tele2 are not sent. To solve the problem, you need to check your balance on Tele2. This is done by typing the command: *105#. If the balance is truly negative, then the problem is clear.
Invalid SMS center number. To establish the correctness of the specified Tele2 center number - 8 (950) 809 0000, you need to go to the message settings and check.
Dispatch violations. This is one of the rare but possible reasons. It may be associated with bad weather conditions. The only way out of the situation is to wait a while.
Lack of mobile network. Tele2 is a new operator that has not yet managed to completely cover the territory with its network. Some localities do not yet have a network.
"Black list". Perhaps the recipient's number was blacklisted for certain reasons. To find out, you will need to go to the device settings or call the contact center.
The device's memory is full. To fix the problem, you need to erase old SMS.
The main settings have gone wrong. To check that the SMS settings on Tele2 are correct, go to the message settings and check that the GSM channel for sending information is set.
Non-working SIM card. This issue is checked last. You need to take out the SIM card and check its serviceability on another mobile phone. The problem can only be solved by purchasing a new SIM card at the Tele2 office.

Additional Information

SMS from number 312 on Tele2 what it is is now clear. Additionally, you should study the rules for using this service. For information about subscriptions, you can:

Log in to your personal account.
Use the mobile application.
Dial USSD request *189* and press the call button.
Call the short number 0550.

An SMS notification will be automatically sent with information about active subscriptions and the cost of services provided.

If you have any additional questions, call 70550. An experienced employee will provide all the necessary information about the current options and, if necessary, disable active services. A qualified operator can answer any informational or technical question. To deactivate options or obtain information, visit a service center. In this case, you need to have your passport with you.

Additional services of a mobile operator make telephone communication more comfortable and less expensive, but only if the subscriber currently needs them. Sometimes it happens that you forget to disable this or that option when there is no longer a need for it, or you simply do not know that it was activated in the package when you purchased it. As a result, you regularly pay for a service you don’t need. If you know how to disable unnecessary paid services on Tele2, you can avoid additional expenses on communications.

Control methods

You can manage paid Tele2 services on your mobile phone in one of the following ways:

By sending special USSD commands.
Using the appropriate section in your personal account.
By contacting the operator's help desk.
By visiting the office of the company's official representative office.

The first thing you should do is, of course, familiarize yourself with the full list of paid services connected to your number. This can be done using the USSD command by dialing *153#.

If you have any doubts about whether you should disable this or that Tele2 service, then a call to a special autoinformer number - 655 will help solve this problem. By calling this number, you will receive complete information about the purpose of additional services.

How to disable the theme service on Tele2: what is it, how to unsubscribe

When you activate the SIM card, the services of the standard package are automatically installed on your phone. In the updated version of the menu, you can see a special application for the mobile device “Tele2 theme”, which allows you to receive completely free the latest news from the world of politics, economics, music, jokes, sayings of famous thinkers in SMS message format. If the subscriber does not need this service, then the question arises: how to disable the “Tele2 theme” application?

Option setting

Before disabling the service, you can try to adjust it to your needs. This resource is the latest development that allows you to go online less often to find the information you need. In Tele2, access to interesting and relevant content is combined in one service. It is designed in such a way that the user can independently control incoming messages.

Click the “Tele2 Menu” icon on your phone, go to the “My Topics” section, put a minus sign in the box next to unnecessary categories. This will partially deactivate the service. To disable all application themes from Tele2 at the same time, select the “Disable” category. Then restart your smartphone.

How to disable the theme service

This service can be disabled in several ways: