Who is responsible for the quality of public goods in a large metropolis - housing and communal services, or rather, certain specialized services of urban housing and communal services. There are a huge number of them in St. Petersburg, sometimes a person (and this may not necessarily be a local resident, but also a visitor to the city) does not even know what phone number to call to report a problem.
But even if the phone number is known, it is clearly not enough for such a huge city; it will be difficult to get through, because there are always a lot of utility problems. Where to call, who to send a complaint to, who to appeal to if there is a disaster and urgent intervention is needed?
The problem was solved as follows: telephone 004 is capable of receiving a large number of calls simultaneously. We can say that a real call center has appeared, a service operating around the clock. The center was created in 2005, today it is the largest specialized universal service in St. Petersburg, where citizens can turn if:
- The gas was turned off.
- No cold or hot water.
- The roof is leaky, rain or melted snow floods the apartment.
- The roof is dangerous because the snow on it has turned into ice.
- The entrance is pitch dark due to the lack of light bulbs.
- The yard is full of snow and ice and it is not removed.
- The sewer manholes on the roadway have been removed.
- The trash cans are overfilled because the relevant service did not do its job, etc.
Previously, when residents' complaints were addressed exclusively to company managers, it was difficult to control how many requests actually resulted in real assistance. After all, in the reports everything looks rosy and positive. The reality is different; people’s requests were often ignored. Now the statistics of calls and the measures taken on them are sent directly to the Housing Committee, and then they can be viewed by the relevant city authorities of St. Petersburg.
What is this number?
The official website of the mobile operator Tele2 directly states that 611 is their short service number. It is used by company help desk employees.
As can be seen from this description, honest people calling from this phone number are representatives of the company’s customer support service. Their goals may be different:
- find out how satisfied you are with the quality of services and ask to leave a review about the company;
- inform about new services, promotions and tariffs;
- respond to your request or request.
By the way, you can also call these numbers to resolve the following issues:
- clarify the current balance;
- find out where funds are debited from your account;
- change the tariff;
- disable services or connect new ones;
If you call the number yourself, you will most likely end up with a robot. But you can wait for a real person to respond if you don't like talking to artificial intelligence.
How 004 helps, what is special about this service
You can report not only utility problems, but also other emergency situations. Just recently we launched another city number - 576-4-004. Accordingly, there are two numbers - a short number and a landline number, the service employs several dozen operators who receive more than 5,000 calls per day, or even more, when the heating season begins - some are cold, others are hot, and for others the heating system shows no signs of life at all . And all this can be reported to the call center operator.
Citizens are satisfied with the work of the service, as evidenced by numerous reviews. In addition to situations related to housing and communal services, service 004 in St. Petersburg responds to messages of the following nature:
- Robbery attack.
- Sale of narcotic drugs.
- Fire.
- Children can complain about violence from adults.
- Trading in prohibited places.
- Advertising that does not comply with the legal framework.
- What is the procedure for registering with the FMS.
- Reference information, etc.
Force majeure situations that take a person by surprise are not uncommon. For example, while the car owner was away, a tow truck took his car. Phone number 004 will also help you find out where she was taken.
Prompt resolution of issues does not mean that the service has its own electricians, plumbers, doctors, psychologists, police, etc. It is simply a connecting link that can quickly transfer citizens’ complaints to the appropriate city services. The main advantage is that you can always call 004; a queue of calls forms quite rarely.
How to get rid of annoying calls
They write on the forums that simply ignoring the calls will not work. The company's employees are very persistent. Couldn't get through in the morning, call back in the afternoon. Then in the evening. And so on until you do something.
Most often, the goal is the same - to talk about new “wonderful” tariffs and services, without which you simply cannot live
