Mobile operator Tele2 is on the list of leading mobile companies in Russia. As is the case with other mobile operators, this company has various services, services and an official website with a personal account. Most services are provided via short numbers. Every year the number of frauds by criminals increases. Short numbers for incoming calls and SMS are often involved in this. This fact forces subscribers to be as wary as possible. So Tele2 users sometimes receive calls from 611. What kind of phone number is this and why it calls - you will learn from this article.
Changing the current tariff plan
Tariff plan is the terms and conditions for using mobile services. This includes the cost of calls within the Tele2 network, outside of it, the cost of using mobile Internet, as well as SMS messages. It is not necessary that the subscriber is called by a company representative or operator. This is an automated voice that can simply inform you about the current status of your plan and changes in its terms of use.
The terms of use of Tele2 tariffs describe a provision in which the operator undertakes to notify the subscriber within 10 days of a change in the conditions of use of his current tariff plan. In some operator networks, employees are limited to only a static announcement of a tariff change on the pages of the official website. Subscribers can also be informed via SMS message. In this situation, other connection packages are available to subscribers. The electronic consultant only informs about tariff changes; for more detailed information, you can contact the Tele2 website or call the same number 611 in the appropriate section.
How to disable
In this case, if you want to get rid of such incoming calls, there are two options as I said at the beginning. The first is the simplest: add the number 611 to the blacklist in your smartphone settings or activate the unknown calls mode with muted sound if you don’t like receiving calls from unknown callers at all. But this method is only suitable for those who use modern smartphones that support the Black List function.
But the second method is suitable for both happy owners of Google phones and iPhones, and for those who prefer retro push-button phones. Unlike the first option, you will have to tinker a little. You will need to log into the subscriber’s personal account on the official Tele2 website and chat with the operator to disable the service of receiving calls from the number 611.
How to do it? Everything is very simple. Check out this step-by-step guide.
Step 1. Open the main page of the official Tele2 website and log into your personal account using your phone number.
Step 2: Scroll to the footer of the site and click on the “Where to Go” link. This is the first link on the left.
Step 3. On the page that opens, find the “Online Chat” link and click on it. This is also the first link on the left.
Step 4. On the open online chat page, click the “Ask a question” button. A chat with a support operator will open.
Step 5. A chat window with an online consultant will open, in which you will need to indicate the essence of your problem, that is, ask the operator to turn off calls from 611.
And here everything seems to be simple, but there may be a hitch. The fact is that artificial intelligence, a bot, “loaded” for specific standard situations, will most likely communicate with you. That is, the bot has the ability to answer only questions from a specific list.
This means that the online consultant may be in a bind if we try to solve our problem of promoting calls from a mobile operator. This was the case in my case. But the main thing is not to give up. After 3-4 attempts to figure out and fix the problem, the robot will transfer the chat to a support worker. Well then everything will go like clockwork.
Refusal from Tele2 calls
If you are bothered by someone who called from 611 on Tele2 and you no longer want to receive calls from the hotline, you cannot refuse the message. The user can contact technical support and ask the manager to interrupt the call, but it will not be possible to completely eliminate annoying calls.
There is no need to worry about what Tele2 number is 7611. The company is constantly improving the level of customer service and trying to solve problems that arise in a timely manner. For the convenience of users, various methods of communication by telephone and online have been implemented.
Method 1. Through technical support
On the TELE2 website in a chat, we found out that in order for the operator to stop calling you, you need to call him yourself and request information. Select the appropriate number from the first chapter. Or dial an already known short number. You can write on the site in the chat. Open social networks and write a message to the group.
The operator may require the subscriber to provide personal data. This is necessary for you to be who you say you are. As you can see in the screenshot of the correspondence, you can disconnect from the call directly in the chat.
Method 2. Blacklist application
Starting with version 7 of iOS (iPhone), users can add contacts and short codes to the blacklist. You can do it like this:
- Tap the Contacts icon on the Home screen.
- Contact us at 611.
- Select it in the list and find the entry below “Block subscriber.
If you want to remove a number from this list, return to this window and click the top menu button. There will be unlock options.
Android phones have the same feature. Try to find it by contacting the TELE2 operator number.
If you don't have the app on your phone, download the app from the Play Market. In the “Black List” tab, you can add a number from unsigned calls. Or by specifying it manually.
Evaluation of operator services
In some situations, when checking any innovation, subscribers may call Tele2 611 to get an assessment. Often they ask about the load and the client’s opinion about using the operator’s services. For these purposes, an electronic assistant is also used, which offers to evaluate services by entering certain numbers on the telephone keypad. Often the robot reports the region in which the user is located. This is determined using geotargeting. The survey is not conducted individually for each subscriber, but occurs in the form of a mass dial-up.
Price
There are several options here. We already know the number 0611. What exactly it is will be easy to understand. This combination is used to communicate with the Beeline operator. Of course, I wonder how much it will cost to use this number.
If you are a Beeline subscriber, then this will be the first case. Operator number 0611 in this situation is free. That is, subscribers can talk on it as much as they want. And don't pay a penny for it. Very comfortably.
But if you are not a subscriber, 0611 will be worth something. Typically, the price tag varies depending on the rates per minute of conversation from your mobile operator. A call to a landline number is taken into account here. So, this is not always a free opportunity. Practice shows that the telephone number 0611 is most often used only by Beeline subscribers.
Response to a subscriber's request from number 611
There are other cases when subscribers are called by an electronic operator using the short number 611. You could previously leave various requests, for example, to use additional operator services. The Tele2 operator has a special department that deals with these issues. They review a fairly large number of different applications every day. Therefore, the answer can come precisely through a call to the subscriber from number 611.
Subscribers can receive a response to requests in messages or via email if it is indicated in the profile on the site. The answering machine rings whenever the results of the application are considered. Along with the response to the application, subscribers are asked to leave feedback about the services.
What is this number?
The official website of the mobile operator Tele2 directly states that 611 is their short service number. It is used by company help desk employees.
As can be seen from this description, honest people calling from this phone number are representatives of the company’s customer support service. Their goals may be different:
- find out how satisfied you are with the quality of services and ask to leave a review about the company;
- inform about new services, promotions and tariffs;
- respond to your request or request.
By the way, you can also call these numbers to resolve the following issues:
- clarify the current balance;
- find out where funds are debited from your account;
- change the tariff;
- disable services or connect new ones;
If you call the number yourself, you will most likely end up with a robot. But you can wait for a real person to respond if you don't like talking to artificial intelligence.
How to call the Tele2 operator yourself
To reach the Tele2 operator, you can dial the same toll-free number 611. An electronic representative of the company will answer you and offer several sections where you can resolve your issues. You can call this number from a landline phone. To do this, dial the combination of numbers 8 800 555 0611. Using these numbers, you can solve almost any issue that you have when using Tele2 services. If electronic voice prompts are not enough to solve your problem, you can press the number “0” on your mobile keyboard in any section and wait for a response from the operator representative). All numbers above are free on the Tele2 network.
How to behave when calling from 0611
When making an incoming call from 0611, the following precautions should be taken:
- Check details. Ask about the specific amount of the subscription fee, a complete list of options included in the tariff plan, and additional conditions. Often the connection to your number is not exactly what you expected, because the consultant kept silent about most of the conditions.
- Do not provide personal information. Consultants may ask you for your passport details and a security question to confirm your identity. They don't require any other information. If you are asked for a bank card number, most likely you are talking to an impostor.
- Do not hurry. It's better to take a break or end the call, telling the consultant that you need to think. In a calm environment, compare the current conditions with what is offered to you, and if you like the new option better, call 0611 back yourself to activate the new offer.
These rules will be useful both when talking with scammers and when talking with operator consultants. Don't agree to unnecessary services and options just to be left alone - end the conversation if you feel pressured and uncomfortable.
How to stop calls from 611
There are cases when subscribers quite often receive calls from the number 611 and they do not know what kind of number it is. Perhaps this concerns the debt on the balance on the mobile. If you are tired of these calls and you do not want to communicate with the electronic operator anymore, you need to call technical support yourself and ask a company representative to help you with this issue. There are special applications for smartphones that allow you to create a blacklist of numbers that will no longer be able to call you. Fraudsters cannot hide behind the number 611 on the Tele2 network. Technically this is impossible to do. Fraudsters can call any subscriber, but from other short numbers.
Why are they calling?
The operator told me that I must definitely switch to such and such a tariff plan, which slightly surprised me. Then let’s describe its advantages, because it’s so cool and super-duper convenient. My pathetic attempts to make excuses in an attempt to explain that I was already satisfied with everything had no result at all. There was no way to stop the verbal flow of the Tele2 employee.
In general, I won’t describe for a long time my dialogue with the Tele2 operator, although, most likely, it looked like a monologue on her part. It all ended only after I pressed the phone's mute button. But we must give credit to the specialist on the other end of the line. They are taught the art of implanting themselves into the interlocutor’s brain perfectly. I would love to undergo such training myself!
Informational portal
And the conversation doesn't end there. Why? The thing is that often the number 0611 (what it is - we almost figured it out) is used as a so-called information portal. Don't confuse it with other concepts.
What is it about? For example, if you need to get some specific information about the tariff, your own SIM card or a package of options, you can dial 0611 and bring your idea to life. It's not that difficult. Moreover, this idea is absolutely free for Beeline subscribers. This is already one of the few directions that are most often used with this combination. The work of the portal does not end there.
Versions of the Who's Calling application for Android
- Free - 0 rubles per month.
- Paid - 99 rubles per month.
Free application features:
- Checking the number and warnings about spammers - in this case, the scope of its activities can be displayed. If the organization is not a spammer, you will see its name.
- Self-blocking “bad” numbers - they will be marked as spam on your phone.
- Checking phone numbers from your call log using the application database.
- Feedback from the service provider - your spam marks will go to the application developers. If there are many complaints about the same number, it will be displayed as spam to all users of the application.
In the free version, checking the database is only possible when the smartphone is connected to the Internet. The paid version of the program additionally allows you to check calls offline. In addition, advertising is disabled in the application.
Refusal from Tele2 calls
If you are worried about who called from 611 on Tele2, and you no longer want to receive calls from the hotline, you will not be able to refuse reporting. The user is able to contact technical support and ask the manager to stop calling, but it will not be possible to completely get rid of annoying calls.
No need to worry about the number 7611 on Tele2. The company constantly improves the level of customer service and tries to solve problems that arise in a timely manner. For the convenience of users, several methods of communication by phone number and online have been implemented.
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