Description of the service and its features
A loan from an operator is a profitable option to top up your phone balance remotely. There are two lending options: one-time or automatic replenishment. To borrow money for minutes or SMS, a request is sent from a mobile phone; you can set up a payment through the provider’s web account, during a personal visit to the office or by calling the call center. You can refuse in similar ways.
Once connected, the service will be activated independently when the subscriber’s balance approaches zero. Detailed description of the option:
- Available for those who cooperate with the provider for longer than 60 days. Funds are credited to your balance immediately after submitting your online request.
- You are allowed to apply for a second loan after repaying the previous one.
- A loan is provided in the following amounts: 50, 100, 200 or 300 rubles. Users who cooperate with Tele2 for two months or more are given an amount of 50 rubles. If the period is more than 4 months, then the client has a wider range of funds available: from 100 to 300 rubles.
- Refunds must be made within three days after the first payment is activated.
- Commissions are charged at one time. The debit is carried out every time the service is activated.
You can take out a loan at any time of the day: both in your home region and anywhere in the country. Funds are allowed to be spent on any needs, but only for yourself, and not for other communication users. There is no commission for removing an add-on.
About the service
The service in question is an excellent opportunity for those who forgot or did not have time to top up their SIM card balance. The operator is ready to lend a certain amount so that you can make important calls or send messages.
Subsequently, Tele2 automatically withdraws this money, including an additional commission for the service itself.
Price
The amount and cost of the option depends on certain conditions. The more a subscriber uses Tele2 services and spends money on mobile communications, the higher his limit and the period of the promised payment.
So, the minimum you can get is 100 rubles for 1 day and pay 15 rubles for it. Maximum - 800 rubles for 3 days for 85 rubles.
Additional terms
Let's consider several additional conditions that every user who connects a promised payment should be aware of. Their list is as follows:
- You can receive a debt only if your balance is at least -30 rubles;
- Not available for those who issued a Tele2 SIM card less than 1 month ago;
- The operator may refuse the service if you use the SIM card too rarely and your average monthly expenses are too low;
- It is possible to receive several trust payments at the same time;
- If there are several promised payments in effect and you replenish the balance, then the funds will be used to cover the smallest debt;
- It is recommended to pay off the debt before the service period expires. Otherwise, the SIM card balance will become negative and mobile communications will be blocked;
- You cannot use money from the promised payment to withdraw funds, transfer to other SIM cards or make purchases on the Internet;
- The client receives all important notifications about the operation of the service via SMS to the SIM card.
Disconnection methods
To find out how about subscribers on Tele2, you should take into account that refusal is possible only with a positive balance. In addition to deactivation, the subscriber has the right to prohibit the activation of credit in the future on his tariff plan. This is relevant if a child uses the SIM card.
Personal Area
Registration steps are required for remote deactivation in the web account. After logging into your profile you must:
- Find the “Connected Services” tab.
- Select the subsection “Prohibition of receiving “Top up my account””.
- Click on the “Disable” button.
If the operation was successful, the user will receive an SMS notification.
Technical support or service center
Employees of support centers will help you turn off “Delayed payment” by calling the following numbers: 8-951-520-06-11 or 611 . The call is free. After the operator answers the call, he will ask several personal questions to make sure that the caller is the owner of the number and will bar the system himself. There is no fee for canceling an activated service. The user pays only for using the option when credit funds are credited. Commission is 10%.
You can also remove your subscription in the Tele2 communication salon. The location of Tele2 branches can be found on the office map.
Features Features
There are several cellular companies in Russia; Tele2 is one of the most famous companies in this area. Due to the fact that companies compete with each other to provide the best communication services, each of the providers offers its users the most favorable conditions compared to other organizations.
For example, the Tele2 operator has developed a promised payment option. The function itself depends on a number of parameters. In particular, on the period of time during which other functions of this operator were used. In addition, the costs of mobile communication services are also taken into account.
A user who has been a Tele2 subscriber for a large amount of time and often deposits money into his account can count on an increased amount of the promised payment. At the same time, the loan repayment period will also be increased.
Subscribers should remember that a fee will be charged for using the option, in most cases it is equal to 10 percent of the borrowed funds. That is, the more funds the client receives using the promised payment, the more he will have to put on the balance next time.
Using the USSD command *122#, you can find out if the user has the right to use this service and how much finance he can count on. However, activating or disabling the option is performed by a different command.
Additional Information
The commission for the option will be charged only if it is used. If the subscriber’s account is always in the black, then credit funds will not be accrued. If you cannot activate or cancel the option remotely, it is advisable to contact the provider’s office in person. You must have your ID with you. If the client for whom the SIM card is issued cannot come to the sales department, a representative has the right to do this, provided he has a notarized power of attorney.
The service is not active in all regions. To clarify information about a specific locality, you can send a request to number 637 or 655 .
How to disable through your personal account
Only subscribers living in the Russian Federation or Kazakhstan can log into the official Tele2 website and use their personal account. This requires access to the Internet. The transition can be made through a regular browser or using social networks.
To disable an unnecessary service you need to:
- go to the official page of the company;
- register or enter your username and password then log in;
- go to the options section;
- find the item “Connected services”;
- Click on “Deny receiving”.
This is the “Trusted Payment” option. Upon completion, an SMS will be sent to your phone with information about deactivating the service.
Anyone can deactivate the service, because the process is not complicated and does not take much time. Subscribers can go to the company’s portal and cancel the service, as well as manage other options. However, before disconnecting, you must pay off all debts. If this is not completed on time, a fee may apply.
How to return a promised payment
To borrow from Tele2 and use money for communications, you must enter the command *122# . This way a one-time payment will be connected. Automatic replenishment requires additional configuration in the web account. Step-by-step instructions for remote payment activation on the provider’s website:
- Go to your profile.
- Find the “Tariffs and Services” section.
- Enter the name of the option in the search bar.
The company allows you to configure the replenishment amount and the threshold at which money will automatically be credited to your account in the form of a credit payment. If the balance is lower than minus 10 rubles, then the operation will not work.
Credit rubles can only be credited to your balance. Payment will be refunded in full.
Only the type of “Promised payment” that is connected automatically requires disconnection. For one-time or occasional use of the service, there is no need to cancel the option. It is easy to issue a refusal on the company’s resource, in the My Tele2 mobile application or with the help of technical support employees.
Conditions for disabling trust payments
If the subscriber took the money and did not pay the debt with the commission on time, then the operator has the legal right to cut off access to all cellular communication options. As a result, an unscrupulous client will not be able to make calls and use the rest of the options of the mobile device. The entire amount of debt must be repaid. This is the main condition for refusing the option.
To refuse trust lending through offsite, you will need access to the mobile Internet. If the telephone device is not connected to the Internet, the subscriber will not be able to log into his personal account. You should take care of this in advance so that you can access the network. In general, no other requirements apply to subscribers.
General characteristics of the option
Before connecting an option, you must first familiarize yourself with its characteristics. First of all, it is worth saying that the payment cannot be taken if the SIM card was registered earlier than 16 weeks ago.
If you do not know whether 16 weeks have passed or not, it is better to call the operator. This can be done by dialing the short number – 0611. In addition, you can call the operator at any time of the day.
Do not forget that deferred payment money must be returned within three days, but it is valid for only three to ten days. It depends on how much money you spend. You can find out this information with the help of the operator during service activation.
What happens if you don’t pay the money after the due date? Your account will simply be blocked. In this regard, it is better not to delay repayment of the debt, but to return the amount at the specified time.
What is the commission
As you can see, this option is profitable and allows you to “enrich” your account literally in a matter of minutes. But how much should you pay for the service? Payment is charged at the time the debt is written off and is 20 rubles. The amount depends on the region in which you live, as well as the amount of debt.
The minimum amount that can be borrowed from Tele2 is 50 rubles. In this case, the minimum balance should be 10 rubles, and the maximum – 30 rubles.
You can find out more about the conditions of the option, service commands and payment amounts by calling the numbers 673 or 655. These numbers are completely free for all tele2 subscribers.
Possible problems and their solutions
Problems rarely arise when using the promised payment, but difficulties do occur.
They can be avoided if you are aware of possible troubles. A TELE2 client may find that his number is blocked. This happens if the required amount was not topped up in a timely manner, taking into account the commission. As a rule, it takes from 3 to 7 days to repay the loan. It is not recommended to delay replenishing your balance, otherwise you will not be able to use your mobile phone. If you cannot disable the service yourself through your personal account, then you should contact your mobile operator. You need to explain your situation and ask for help to solve the problem. It is quite possible that the client did something wrong or was not careful enough when searching for an option on the site. TELE2 employees will help correct the situation and disable the payment. As a last resort, you can come to the office if calling the hotline did not help.
It is worth understanding that the promised payment will be automatically disabled as soon as the required amount is credited to the balance. The operator will write off the funds, the user will not owe anything else. If you don’t like the service, you simply don’t have to order it in the future.
