How to log out of your Tele2 personal account on a computer

Managing your own phone number yourself is a great opportunity to avoid contacting corporate offices that serve subscribers of this operator and customer service operators. Therefore, all cellular operators create a personal account where users of their services can enable and disable functions, select TP, perform various operations, in particular, view details.

Log in to this operator's account
https://login.tele2.ru/

This resource was created for a wide range of purposes, for example, to determine and familiarize yourself with the current tariff.

Its distinctive feature is ease of use and great functionality. If any problem situations arise related to the tariff, users can quickly order details. This function will allow you to determine where funds are debited from your account.

In exactly the same way, it is possible to sort out the necessary and unnecessary connections, in the form of options and services provided, understand which of them are paid subscriptions and, if they are not needed, then disable them. The resource can be used by subscribers, regardless of their tariff plan. You can absolutely access your personal account from any computer device that is connected to the Internet. This service is completely free and there is no subscription fee for its use.

Functionality of the Personal Account on the Tele2 website

As you know, most modern mobile operators have their own web resource on which the user can create his own Personal Account. The functionality of the latter allows you to perform many useful operations, including:

Editing personal information about the owner of a mobile number;
Control of the subscriber’s balance and mobile expenses incurred by the subscriber;
View available tariff plans and switch to a suitable plan;
Management of services and subscriptions, monitoring the availability of paid subscriptions;
Top up balance and transfer funds to mobile accounts of other Tele2 subscribers;
Blocking a SIM card if it is lost;
View current news updates from the operator;
Connecting to various loyalty programs, receiving various discounts and cashback from affiliate programs with the participation of Tele2.

You can use the functionality of your Personal Account on the Tele2 website at msk.tele2.ru (or an alternative region). Or by installing and logging into the “My Tele2” mobile application (Android, iOS). The functionality of the Personal Account in the mobile version is not significantly different from its desktop counterpart.

How to delete a profile

Unlike other platforms, deleting a personal account from mobile operators is impossible, because after termination of the contract with a subscriber, the digital value can be transferred to a new person. To remove your profile, there are two options: leave your provider for another company or write to technical support.

Communication with an operator via online chat

In the latter case, it is important to indicate the reason for deactivating the account. If it is serious, the technical support service will carry out the removal on its own.

On a note! It's easier to uninstall an app. This procedure is carried out in the “Settings” column, where the service application is deactivated.

How to exit Tele2 Personal Account on PC

After logging into a private account on the Tele2 website, the user may encounter the problem of logging out of the Personal Account. Usually, in similar situations, it is enough to click on your number or profile icon at the top of your Personal Account. After this, a menu will open, where the lowest item is the “Exit” option, which you should select to exit your Personal Account.

In the case of the Personal Account on the Tele2 website, this does not happen. The phone number and avatar icon in your Personal Account may not be clickable. And the user’s active attempts to find a way out of the Personal Account do not end in success. And if the menu appears, the “Exit” button may also not be clickable.

This problem is associated with shortcomings of the Tele2 website itself, as well as with the desire of the developers to make it difficult for users to refuse the services of this operator, which leads to a drop in its profits.

Nevertheless, there are ways to leave your Personal Account on the Tele2 website. Below we will outline them all.

How to register

In order for a person to use the self-service service for his own purposes, he needs to register. On the official website, the user must enter the required section. In the “By number and password” item, click on the line “Remember or get a password”. Here, in the corresponding line, the telephone number is indicated. After a couple of minutes, you will receive an SMS containing the password.

In principle, registration ends there. All that remains is to use the password from the message. In addition, you can log in as an unregistered user. After you log into your account, enter your current number. Next, you need to respond to the notification received on your mobile device. This way, you will be taken to the service without entering a password automatically.

Use the functionality of the “Settings” section

Around September 2021, the Tele2 website has slightly updated its interface and functionality. From now on, exiting the Tele 2 private account on a PC is performed as follows:

Go to your Personal Account on the Tele2 web resource;
In the top right, click on the “Settings” section;
Scroll the page that opens to the very bottom;
At the bottom of the page, in invisible gray text, there will be an option “Log out of your account.” Click on it and you can leave your Tele2 Personal Account on your computer.

How to find out about Tele2 subscriptions and disable them through your operator?

There are several ways:

The subscriber can contact the customer service center at the Tele2 office. You must have a passport or other identification document with you. The operator will review all installed subscriptions in the archive and disable them at the request of the subscriber.
It is possible to make a call to the toll-free operator number 611 (the dispatch service operates around the clock). The call must be made from a Tele2 number, on which you need to recognize subscriptions and disable them. The subscriber must have a passport with him in order to provide his data to the Tele2 operator. If there is no document, then it will be enough to name the code word that the subscriber himself came up with on the day he connected to the Tele2 network and voiced it to the operator.

Use the section with the phone number to exit

Also, until September 2021, the old familiar method worked, in which the subscriber clicked on his mobile number and the corresponding inscription “My Tele2” in his personal account. The site menu opened, where you had to select the “Exit” button.

Although this method has stopped working, it doesn’t work for everyone. To use this method, when entering the resource and logging into your personal account, you must select not the St. Petersburg or any other version of the Tele2 website (spb.tele2.ru), namely the Moscow one (msk.tele2.ru).

When you select the region of the site user as Moscow and the Moscow region, the “Exit” button in the Personal Account menu may become available, and you can easily exit your Personal Account.

Interface features

Let's look at the management features, the main sections of LC Tele2 and a brief description of them:

Desktop. On the main page of the service there are bright status widgets. They display the exact number of package balances, available balance in the current month, telephone number and name of the connected tariff plan.
Tariff and balances. The section describes in detail the established contract and provides a report on available balances in the current billing period.
Balance. The tab indicates the current status of your personal account. Here you can make financial transactions, top up your balance, and activate automatic payments.
Services. A list of all activated options on the phone number appears on the screen. In the section you can install or disable additional functions.
Expenses. The page displays information about all previous payment transactions from the account.
Profile. The tab contains the personal information of the owner of the SIM card, the email address, full name.
Alerts. The section displays received system notifications from the telecom operator.
Settings. Security parameters are set here, you can change the security password for your account, and forwarding is configured.

The main menu of the online service presents artificial intelligence - “Mia”; based on your actions and expenses, she will prepare an ideal personal offer.

Clear your browser's cookies

In some cases, a problem with logging out of your Personal Account on the Tele2 website may be caused either by problems in the functionality of the site itself or by incorrect operation of the user’s browser. In the latter case, as we mentioned above, some links on the Tele2 resource simply become unclickable, and you simply cannot use their functionality.

We recommend clearing your browser cookies associated with tele2.ru websites. For example, on the Mozilla browser this is done as follows:

Close all windows with the Tele2 website on your browser;
Next, click in the browser, click on the button with three horizontal lines on the right;
In the menu that opens, select “Settings”;
On the settings page, select the “Privacy and Security” section on the left;
Scroll down the page on the right and find the “Cookies and Site Data” section;
Click on the “Data Management” button;
The cookie management window will open. Enter “tele2” (combined) into the search, and a list of cookies from this site will be displayed below;
Click on the “Delete everything shown” button, and then on “Save all changes”;
Confirm the deletion request by clicking on “Delete”; Confirm deleting cookies by clicking on “Delete”
After completing the removal procedure, try going to the Tele2 web resource. Then exit your private account in the standard way.

Conclusion

Personal account is a modern and convenient function provided by most modern mobile operators.

It helps to significantly save time, and sometimes money, of the subscriber, improve the quality of services provided, and reduce the load on employees in the offices of the mobile operator.

Therefore, almost all subscribers use this function on the phone or from a computer.

The presence of a mobile application further simplifies the interaction between the operator and the subscriber.

With its help, you can top up your balance without commission at any time, anywhere, renew your Internet packages, and more.

Thanks to such opportunities, not a single subscriber will be left without communication.

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Tele2 mobile application

The Tele2 operator also has a special mobile application that allows you to use your personal account using a smartphone or tablet. This product is capable of running on two operating systems, such as IOS and Android.

The OS update version is completely unimportant, since the mobile client is supported even on the earliest versions of the device. You can download the application by clicking on the icons on the right.

What is number porting?

Tele2 company provides its users with such a convenient service as MNP (mobile number portability), i.e. number transfer. This feature allows subscribers to change operators without losing their current phone number.

If you decide to refuse Tele2 services and block your SIM card, but at the same time want to keep your current phone number, then contact the service center for detailed information about this, you must visit the service center of the new operator, conclude an agreement with it and get a new card. In this case, you need to inform company representatives of your intention to keep the old number. It should be noted that the transition procedure usually lasts 8 days.

Blocking a number is an important measure that will protect your data and money from criminals if your phone is lost or stolen. To save your money and prevent third parties from using your card, contact the Tele2 Contact Center at 611 or visit the customer service center.

Why block a SIM card?

If your smartphone is lost or stolen, blocking your SIM card is the most effective way to prevent:

spending the funds remaining on the card balance;
use of personal data of the smartphone owner;
illegal possession of personal data of contacts from the phone book;
preventing unwanted calls from the phone book, etc.

A Tele2 subscriber may need to block the SIM card and, if desired, switch to using the services of another Russian telecommunications company. During long business trips (leaving the network coverage area), it is more profitable to suspend the SIM card yourself than to wait for the operator to cancel it. There can be many reasons to block a Tele2 number, so it makes sense to understand the procedure in detail.

Method No. 1

The fastest and easiest way to deactivate a SIM card is to contact a representative of the operator. To do this, you need to call 611 . After listening to the voice menu, you will be connected to the Tele2 call center. Next, you need to explain the problem to the operator.

You may be asked to provide the following information:

The code word is a password set by the subscriber himself. The code word is valid only when contacting the Tele2 call center and replaces passport data. You can install it during a personal visit to the operator’s service center.
PUK code is a personal unlock code, which is a combination of 8 digits. It is necessary to protect the SIM card from access by third parties. As a rule, the user receives a PUK code when purchasing a SIM card.
Passport data or data from other documents that were presented when concluding an agreement with Tele2.

Writes “Something went wrong”

Writes “The number does not belong to Tele2.” Stubbornness is not always rewarded. Several attempts to enter an incorrect password result in access being blocked. There are three ways out of this situation: This is your page with contact information and personal profile settings. You can edit the address and email for information. You can also change your password, which needs to be done periodically, make security and notification settings, and block your phone number if necessary.

Removing call details from the server

In general, everyone understands why SMS correspondence is stored, as well as all incoming and outgoing calls and numbers with which you spoke. Any cellular company is forced to store your call details and printouts of SMS texts against its will. This is enshrined at the legislative level. What if you do something illegal and in such a simple way it will be possible to determine your involvement in this or that action. Therefore, all personal and compromising information must be deleted in a timely manner.

You can easily leave a request with us and within 1 hour, your call details or SMS printout will be cleared. If someone else wants to know the details of your communication, they will not be able to do so. The information on the server will be completely destroyed without the possibility of recovery. It is not yet possible to remove details yourself. Such a magic button does not exist either in browsers or in portable applications.

List of operators:

Removing MTS call details
Removing call details Megafon
Removing Beeline call details
Removing Tele2 call details
Removing Yota call details

Order

How to block your Tele2 number

Sometimes you need to block not your number, but the contact of another person so that he can no longer get through. To do this, use a separate “Black List” option with a subscription fee of 3 rubles per day. How to block a Tele2 number

Mobile app

It is enough to tell the operator’s employee the phone number, as well as the passport data to which it is linked.

A department employee will independently carry out the procedure and tell you about all its features.

What can you learn from the details?

What does call detailing look like
? Having received full billing details from Tele2 for a certain period, you will be able to find out a lot of necessary information. Absolutely every subscriber can order such a service.

What the detail document contains:

Date and time of incoming and outgoing calls;
Caller numbers;
Numbers to which calls were made;
Internet traffic consumption and payment;
Date of withdrawal and amount of subscription fee;
Expenses for SMS messages and the date of their sending/reception;
Date of receipt/sending of MMS messages and their cost;
Payment for connected paid services;
The date and amount of money deposited into the account.

Tele2 call details will show whether calls were made to short paid numbers, which withdraw all the money from the account in a matter of minutes. This can happen completely by accident if the numbers are pressed while the phone is in your pocket or a child dials a number while playing. To protect yourself from such random calls, you need to lock the keypad or phone screen.

It should be remembered that the text of SMS messages and MMS pictures is not displayed in detail, but only the date of sending or receiving and their cost. The operator’s equipment does not provide the ability to save text, so important SMS messages must be blocked from accidental deletion.

Subscriber reviews

Before you independently perform any actions with your personal number or connect and use a new service, you need to read the advice and opinions of experienced people. This will not only give a real picture of what is happening, but will also help in the future to draw appropriate conclusions so as not to make the mistakes of some subscribers.

During a long-distance business trip, I had to temporarily suspend the SIM card service. Fortunately, this can be done on the operator’s website. Upon returning home, it turned out that it was impossible to resume operation of the number on my own. I had to call the service center.

I was very disappointed with the mobile operator Tele2. In the communication salon they told tales about how cool and profitable it was to connect to the services of their company, but in reality everything turned out to be completely different. Paid subscriptions began to connect to my number for 30 rubles per day. In addition to the T2 SIM card, I also purchased a phone from the same company, which broke on the fourth day and, on top of that, I lost it.

I was in a terrible state and couldn’t contain my emotions. I couldn’t block SIM Tele2 on the Internet and was afraid of hidden fees, so I had to go to the office again, but only this time to refuse their service.