Gone are the days when you had to call an operator to connect to services, or simply change your tariff plan. Today, all cellular companies offer convenient self-service services. And this does not mean that the operator has shifted its responsibilities onto the subscriber’s shoulders, but, on the contrary, makes the use of its services easier.
Using a personal account, or as it is also called “Service Guide” at MegaFon, allows you to significantly simplify the use of operator services, and Internet access is not required for this. Today we are talking about all the possibilities of a personal account for MegaFon subscribers through the official website, application, and from the phone.
Possibilities
Account management, replenishing the balance, connecting services and options, changing the tariff - this is not a complete list of possibilities for the subscriber after registering a personal account and service guide on a MegaFon mobile number on the website or from the phone. Of course, the possibilities differ when using a network connection, or simply for MegaFon service guide commands, but this is more likely to have an impact on the overall ease of use.
Logging into your personal account on MegaFon is easy, since you use your mobile number to log in, and you can access the service guide through your phone without a password. Also, it is worth keeping in mind that you will not be able to register in your personal account without a MegaFon mobile phone, and this guarantees that another person will not be able to enable access to the service guide without access to your cell phone.
Regardless of which version of the MegaFon personal account the user uses and how he prefers to register (from a phone or via a computer), the possibilities are practically the same. The functionality of the MegaFon service guide does not differ from the region, since it is the same for Moscow and the Moscow region, Volga region, Buryatia, or Siberia, since registration and login to your personal Internet account are identical.
There are significant differences in the convenience of MegaFon’s personal account across different channels, which is due to the fact that USSD commands from the phone are used to log in, or to connect and disconnect services. And you will need to remember them. At the same time, you can connect the MegaFon Internet account and use the service guide in St. Petersburg or the Volga region, without the need to remember special codes.
It does not matter what device is used to log into the personal account by a MegaFon subscriber - a smartphone, a Samsung tablet or an iPad, and what operating system the gadget has. The MegaFon service guide system and personal account application are free, and only traffic is paid if the connection is not through the operator’s cellular Internet service. You can use your personal account for free on the website and through the application in any city in Russia, with the exception of the Crimean region.
The capabilities of the system are not only no different from calling an operator consultant, but significantly greater. So, when you call, you can ask a specific question about a specific service. In your MegaFon personal account, you can go to the “My services and options” section and get information on everything that is connected to the number and which are available for activation. Here, another issue can be resolved immediately on the go, if you notice an unnecessary service or a paid subscription.
Also when using balance information. You can request details in the MegaFon account, top up your balance, set up automatic payment, and much more. You can ask all these questions during a call, but here everything is available when it is convenient, and without waiting on the line. And if you can’t find the answer in your personal account, then you can ask a MegaFon employee directly in the service guide using the online chat.
User reviews
Stepan, 36 years old, Moscow:
“The simple interface did not cause any difficulties. To master the functions, I did not read additional instructions. After 3 months of use, I became convinced of the benefits of high-quality software. I liked the division of services into charged and free ones. You can quickly select the appropriate option when searching for minute extensions and other special options.”
Elena, 48 years old, Mytishchi:
“I evaluate the usability of applications in their entirety, starting with aesthetics and graphic elements. At first glance I liked the optimal font size. On a 5.5″ screen page, you don’t need to strain your eyes to read. Expenses, services, and other important sections are distributed correctly. To go to the desired position, you do not need a complex search in the menu. I especially liked the detailed descriptions of the tariffs.”
Svetlana, 34 years old, St. Petersburg:
“The most convenient function for me is connecting several numbers. Using this service, I control expenses and replenish the balances of all family members. The child does not spend extra money. My grandmother’s connection works continuously, as I transfer money to the account on time.”
How to create an account
You can create a MegaFon personal account for any number, both the one used on the phone and the Internet SIM card in the modem. The last option is very convenient, because, unlike a special application for a modem, an account on a website or through an application will greatly facilitate the management of services.
To log into the service guide system on MegaFon, you need to obtain a password for authorization using the command *105*00# from your phone. In the future, you can change the password to a more convenient one when you first log in, or using the settings of the account itself. Remember that you can only get a password for your personal account through your phone, even if you use the service guide login on your computer through the official MegaFon website.
In the future, it is enough to indicate your phone number in any format and your password to use the service guide of the MegaFon mobile network. For convenience, and in order not to constantly enter a password, you can save your login information for the service guide in your browser, or in the mobile version of the MegaFon website. You can also set the application to save your password.
Important!
When you first enter the application, the system will prompt you to create a PIN code that will be used in the future. This allows you to increase the security of using the mobile version of your account.
If you encounter difficulties registering in your MegaFon personal account, you can watch a detailed video with instructions on the operator’s website.
Separate rules for using the MegaFon corporate customer self-service portal. Despite similar capabilities, authorization in it is possible according to more “strict” requirements. Here it is not enough to simply send a request from one of the corporate numbers, but you need to send an application by email, or contact the operator’s salon.
The cost of using the service guide service for MegaFon corporate users is also zero, and you should only pay attention to how much it costs to connect a particular option in your personal account.
MegaFon Personal account: login by phone number on the website
Both registration in the web version, appearance, and functionality are the same as the mobile application. After receiving a password from your Personal Account, private clients need to enter it along with the number on the authorization page and click on the “Login” button.
A separate entrance is provided for the company's corporate clients. Here, the region in which the SIM card is registered is first indicated, and then a page for entering the input data opens.
Otherwise, the service for private and corporate clients is practically the same. Inside there are categories of services, options for setting up and contacting support.
How to use
If you open your MegaFon personal account, you can use it not only on your computer, but also on your tablet or smartphone. A single password is used everywhere, so you won’t need to re-register for each gadget.
If you connect the service guide, you can use access to your MegaFon personal account via USSD *105#. You can install the MegaFon service guide application on your smartphone or tablet for free from the official application stores for Android and iOS.
The interface of the site, as well as the service guide application, is as simple as possible, and you will not have any difficulties when searching for a particular service, service, or option. All information is divided into separate blocks that will help you quickly navigate.
The system has three main points that allow you to resolve all issues related to the use of a cell phone - billing, services, support.
In the “Account” Section you can find out its current status, order a detailed report, and also view previously ordered ones. Here you can replenish your balance from a bank card, or use the system for linking your card to set up automatic replenishment.
This section opens up the opportunity to use additional benefits of the operator’s cellular communications. You can not only use the accumulated cashback, but also activate its accrual if you are not yet a member of the loyalty program on the “Turn On!” tariffs. The operator recently updated the catalog, and now subscribers have even more opportunities to use various services and unlimited communication services for free.
The main features of your personal account, for the sake of which most users activate access to it, are in the “Services and Tariff” section. Here you can manage all the services and options used by your number, change the tariff package, manage call forwarding and barring, and also, if necessary, block your phone.
The “Support” item of the service guide will also allow you to configure it - change the password, as well as set up automatic notifications from the operator.
A similar system is provided in the mobile application, which also allows you to use all the features of your personal account. Please note that the sequence of menu items is completely identical, and you will not have any difficulties when working with any of the self-service system options.
About the mobile application from MegaFon
The developers of this product took into account the operating experience of smartphones and consumer requirements for the functionality of service software. The application reports the account balance and the remaining minutes (Internet traffic) for the package. In the financial section you can work with payments and other banking services. With the help of a clear interface and thematic tips, it is easy to connect additional options and change the tariff plan.
Personal settings are used for ease of use. Without additional actions, the client receives new offers from the operator, taking into account the specifics of operating the mobile network. Professional information support is organized 24/7.
To work with the application, you must install a valid MegaFon SIM card into the gadget.
Additional features
If you have any questions, you can use the “Support” item in your personal account. This allows you to get answers to most of the questions that users have. So, if you go to this section of the service guide, you can find out why a service is not connected, this or that service is not working, or MegaFon’s tariff is not changing, right in your personal account.
Unlike the old version of the MegaFon service guide, the new one has a password-free login to your personal account when connected via cellular Internet. You can disable this feature to protect your data and funds. This is relevant if you use traffic distribution from your phone to other devices. If the function is active, then all users connected to the device to receive traffic will also be able to log into your MegaFon SG without a password.
conclusions
The personal account service on MegaFon is a real alternative to contacting an operator. Using the service guide is free and also saves time. Even a novice user will understand it and can easily connect or, conversely, disconnect services, view the options active by number, and change the tariff.
To log in, you use a password, which is received automatically the first time you log in via SMS to your phone number. You can change it to a more convenient one at any time, and not worry that strangers can use the access, and if you forgot, then request a new one.
The login information is the same for any device. This allows you to receive information at any time, and in a way that is convenient for you. Additional channels via SMS or USSD will allow you to use the self-service service even in the absence of an Internet connection.
